Name: Quality Inn & Suites Frostburg-Cumberland
Address: 11100 New Georges Creek Rd, Frostburg, Maryland, United States of America, Frostburg, Maryland, US
Price range: US$108–US$159 per night
Rating: 8.27

What guests think

At Quality Inn & Suites Frostburg-Cumberland, many guests report a quiet stay with comfortable rooms and helpful staff, while others mention aging features and occasional shortcomings, creating an overall experience that balances value with a few notable trade-offs.

Cleanliness feedback ranges from very clean rooms to reports of missed housekeeping and odors. Facilities are basic, with recurring concerns about elevator access, some maintenance hiccups, and an on-site breakfast that is adequate but inconsistent. The setting is convenient to I-68 and area attractions yet set back enough to feel calm. Expect a straightforward, budget-friendly stopover.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities are basic, with guests repeatedly noting elevator access as an issue and some maintenance or security concerns (e.g., unlocked doors, out-of-order restrooms); the gym requires walking outside, and pet areas are available.

Related guest reviews

8

Matt

31 Aug 2025

·

Stayed 1 night

All the doors are unlocked

6

Randall

27 Jul 2025

·

Stayed 1 night

Somehow, in the two or three weeks since we last stayed at this property, things have deteriorated. On check in we were told that the elevator doesn’t work. I also saw where the downstairs restrooms near the lobby didn’t work either. Plus the lock to our hotel door was malfunctioning so it took a bit to get the card to accept it. We ended up going back down and getting a new card. None of these by themselves are major issues, but put together it seems to indicate some sort of maintenance neglect. I hope planes can improve because everyone on staff is quite nice… The property is older but well kept up for the most part.

10

Lorrie

1 Dec 2025

·

Stayed 1 night

Room was great, clean & warm. Didn't have breakfast. Only drawback is the gym access, was way too cold to have to go outside to get to it.

8

Raymond

5 Jun 2023

·

Stayed 1 night

good place to stay for 1 night. wish they had an elevator for 2nd floor access. had to use stairs

10

Ann Marie

4 Apr 2024

·

Stayed 2 nights

Upgrading property doing a good job. Staff if fantastic

10

Julie

20 Apr 2025

·

Stayed 2 nights

Rooms quiet. Beds comfortable. Brought our pups with the family. Had an end unit, which was very convenient for the dogs. The only thing that bothered us was the door to outside was not locked even though sign said room key had to be used for entrance. Staff was friendly and helpful. Good memories made. Thank you!

10

Susan

31 May 2025

·

Stayed 1 night

Have stayed at this location three times now and always can depend on it being right for us and our dog. Hope to have more time to explore restaurants about 5-10 minutes away in the future but the nearly next door Burger King is handy.

10

Alayne

13 Sept 2025

·

Stayed 1 night

Friendly staff. Need an elevator to all floors for handicapped

8

Carl

3 Aug 2024

·

Stayed 1 night

Nice motel, nice surroundings - no elevator, no pool

8

Ty

20 Oct 2023

·

Stayed 2 nights

Smoke from smokers comes in the side door and down the hallway.

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Cleanliness

Many guests find rooms very clean, but several report inconsistent housekeeping, visible dirt or hairs, and occasional odors.

Related guest reviews

8

Wanda

1 Sept 2024

·

Stayed 2 nights

It was mold or maybe the tray in the fridge was not clean before my stay. However the stay was ok.

10

Dennis

26 Apr 2025

·

Stayed 1 night

It was very clean, quiet and the staff was friendly. A BK is nearby. Easy to get to off the exit. Beautiful area and scenery.

6

Jaime

13 Oct 2024

·

Stayed 4 nights

The room upon entering seemed cool enough. It doesn’t smell which is refreshing. Unfortunately I found a couple random hairs in the room near the night stand and 3 in the tub. My headboard had fingerprints all over it, and one of the beds seemed slept in, and someone left a fork in it. Needless to say I couldn’t get comfortable. I felt a little gross and tried not to think about it. My first couple of night I felt itchy in the bed, till the third night I ditched the top sheets and bought a blanket from Walmart. Then all was well.

10

Dawn

1 Sept 2024

·

Stayed 1 night

Very clean and neat hotel. Good value for the price.

10

Dan

29 Sept 2025

·

Stayed 1 night

Quiet, clean room

2

Katrina

25 Sept 2024

·

Stayed 2 nights

The room had a really bad odor, I had to go to the super Walmart to get air freshener and scented candles in order to stay in the room, the furniture was extremely out dated and smelled bad. The cleanest thing in the room was the bathroom. I thought about sleeping in the tub. When I arrived the receptionist was texting on her phone and I had to say hello 4 times before she responded. I don’t usually leave reviews but something had to be said. I think sleeping on a park bench would have been a better option.

10

Susan

19 Oct 2025

·

Stayed 1 night

Very clean. Had to ask for special request at breakfast as eggs ran out. Could not get internet access. Called front desk but still not available later that evening or next morning, and did not have time to follow special iintructions left in room. Appreciated receiving late checkout. Large spaces for dog-walking

4

Mary

1 Sept 2023

·

Stayed 1 night

Pubic hair all over in the shower of the first room they gave me, soaps were used and put back in sleeves. Sheet did not appear to be changed from the previous visitor the second room as there was make up and hair on pillow. Disappointed to say the least. Front Desk was friendly and offered room switch, however, all rooms appear to be equally unclean.

4

Ruth

28 Sept 2025

·

Stayed 2 nights

Room was not real clean. There was food and dirt and hair on floors and in corners

4

Brian

28 Dec 2023

·

Stayed 2 nights

The cleanliness of the rooms was not that great. There was dirt that you could see was not vacuumed up all around the bed and the furniture, and then the pillows were about the size that you would have on a sofa very very uncomfortable. The towels and the bed linen all smelled not very pleasant.

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Rooms

Rooms are generally quiet, spacious, and comfortable, with many praising the beds. Some mention dated decor or minor maintenance issues, and a few found mattresses uncomfortable.

Related guest reviews

10

Karlene

26 Oct 2023

·

Stayed 1 night

Very comfortable beds & very clean!

10

Danielle

13 Oct 2024

·

Stayed 1 night

Peaceful, quiet room to relax and sleep.

8

Colleen

20 Jul 2025

·

Stayed 1 night

It was very nice except for the beds very uncomfortable.

10

David R.

17 Jul 2025

·

Stayed 1 night

Nothing fancy, but a very nice room. All the amenities that you need, very clean and well maintained. Comfortable bed, and quiet.

10

jane

8 May 2023

·

Stayed 1 night

The room is spacious. We like the breakfast.

8

Carol

4 Aug 2025

·

Stayed 1 night

Is comfortable clean and quiet. Is showing its age and could use upgrades, minor repairs and replacements. Toilets are old and low , would love to see them replaced with new taller units.

8

Angela

25 Feb 2024

·

The heater in my room was load constantly make tapping noise hard to sleep

10

Barry

6 Sept 2024

·

Stayed 2 nights

Quiet and well away from the highways. Comfortable beds and clean rooms.

10

Melissa

10 May 2023

·

Stayed 1 night

Very nice and beds really comfortable

10

Joli

16 Nov 2024

·

Stayed 1 night

Super clean, spacious room; would definitely stay again.

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Service

Service is frequently described as friendly and helpful, with responsive front desk support. A few guests experienced slow or inflexible interactions at check-in and issues with policies or receipts.

Related guest reviews

8

Talor

23 Jun 2024

·

Stayed 1 night

the hotel is a little outdate . the service was great I forgot something and it was sent to me the same day, thank you

4

Diana

2 Feb 2025

·

Stayed 1 night

Required a 200.00 deposit for check in. When checking out , they would not provide a receipt .

10

Jennifer

12 Dec 2023

·

Stayed 1 night

Was a great stay the staff is amazing there

4

Geraldine

16 Jul 2024

·

Stayed 2 nights

My daughter , her 2 1/2 yr old son and myself (74) yrs old was checking in and ask to use the bathroom and was denied ( bathroom door locked desk clerk didn’t have key .. only housekeeping did , she didn’t even call them for the key!!! Told us to go down road to gas station !!! ( which we did 😕) she said we were early and and room was not ready . I understand that and was ok with it .. but it was not peak season ) I came back later and ask for a luggage cart and told me to go look for it ( I did..) I couldn’t fine one … so walked back to tell her and she finally called someone to bring it up . Not very friendly or professional to us . The rest of the stay was fine . I will try another location next time . I believe her name was Stephane . 7/13/24 Frostburg/Cumberland .

10

Jon

8 Jul 2025

·

Stayed 1 night

This was an exceptional stay because the front desk clerk was so helpful.

4

Dennis

13 Oct 2024

·

Stayed 1 night

They would not let me use the bathroom when I was checking in. I had to wait until I arrived at my room. Poor customer service.

10

Gian

11 May 2025

·

Stayed 1 night

Great front desk staff

10

Robert

27 Mar 2023

·

Stayed 2 nights

The staff were very kind an helpful. The room was clean an well taken care of.

8

Angela

2 Dec 2024

·

Stayed 4 nights

When I went to check-in there wasn't anyone at the front desk so I had to wait about 10 minutes, but it wasn't bad. My stay was very pleasant and it was very clean. The staff was very helpful and nice as well.

10

Don

5 Jul 2023

·

Stayed 2 nights

The staff was terrific!

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Location

Convenient to I-68, Frostburg State University, and nearby dining, while set in a quiet, safe area away from highway noise.

Related guest reviews

10

Johnsie

18 May 2025

·

Stayed 1 night

The closeness to the activities I wanted to attend.

10

Jeff

25 Jul 2023

·

Stayed 1 night

The property was easily accessible from the interstate and easy access to downtown Frostburg.

10

Leonard

16 Apr 2023

·

Stayed 1 night

Great place to stay for visits to Frostburg State University.

10

Dennis

26 Apr 2025

·

Stayed 1 night

It was very clean, quiet and the staff was friendly. A BK is nearby. Easy to get to off the exit. Beautiful area and scenery.

10

james

8 Jan 2024

·

Stayed 1 night

Very Pleased. Located just on the edge of town. Very clean, and safe grounds. Shops and food a very short drive(less then 5 mins.) Will stay again on my next trip to area.

8

Courtney

20 Jun 2023

·

Stayed 1 night

Great one-night stay! Comfortable beds, quiet environment away from the interstate, and reasonable breakfast choices.

8

Elaine

27 Feb 2025

·

Stayed 1 night

I’ve stayed here many times over the years when visiting family and friends in the area. It’s a good location not far from the intestate. Rooms are clean and have always been quiet. Staff is friendly.

10

Susan

31 May 2025

·

Stayed 1 night

Have stayed at this location three times now and always can depend on it being right for us and our dog. Hope to have more time to explore restaurants about 5-10 minutes away in the future but the nearly next door Burger King is handy.

10

DANIEL

20 Feb 2024

·

Stayed 3 nights

Really nice, quiet, and clean hotel. Very comfortable bed. Everything worked from the TV remote to the coffee maker. Excellent and courteous staff. Yummy breakfast items. Highly recommend this hotel if you are in the area. And also convenient for reaching the downtown Cumberland tourist venues. 10 miles east on I-68 in less than 10 minutes. Thank you staff for a nice relaxing stay.

10

Tamara

14 Jul 2025

·

Stayed 1 night

Quiet. Beautiful location. Felt very safe.

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Dining

The complimentary breakfast is appreciated for convenience and basic hot items, but quality and availability vary, with reports of rubbery eggs, occasional shortages, and in one case service not offered on a second morning.

Related guest reviews

8

Edison

14 Jan 2025

·

Stayed 2 nights

Smell good, clean and efficient. The breakfast was good the first day, but when they say they didn’t have enough visitors, they stop serving breakfast the second day and lied said all the food spoiled so they couldn’t service breakfast… Liars

8

Forrest

20 Dec 2024

·

Stayed 2 nights

The only issue we had was the lack of a quality breakfast. The eggs were rubbery and the sausage was hard(overcooked). The rest of.

10

CRAIG

16 Jun 2025

·

Stayed 1 night

Quiet, secure. The continental breakfast was well done with everything fresh.

8

Steven

10 Oct 2025

·

Stayed 1 night

The breakfast had good variety of cereal, waffles, and eggs&sasuage. The room was clean. Bathroom shampoo had an odd smell

10

Susan

19 Oct 2025

·

Stayed 1 night

Very clean. Had to ask for special request at breakfast as eggs ran out. Could not get internet access. Called front desk but still not available later that evening or next morning, and did not have time to follow special iintructions left in room. Appreciated receiving late checkout. Large spaces for dog-walking

10

Ann

6 Mar 2023

·

Stayed 1 night

Beds were comfortable and bedding clean/fresh. Breakfast started at 6 am which worked for us. Staff at breakfast was helpful and friendly.

10

Pedro

30 Mar 2025

·

Stayed 2 nights

Wonderful stay breakfast was good and everything else is good

10

Patti

27 Feb 2023

·

Stayed 1 night

I think this was the most comfortable bed of my life! Very clean room and bath, friendly and efficient front desk staff. The breakfast was a little sparse, but good coffee at least!

10

Bindesh

7 May 2024

·

Stayed 1 night

It was great stay at Quality Inn. Clean quite room, easy to get in and out of parking areas, friendly customer service. Breakfast food quality can be improved. Overall, great place to stay.

10

Shirley

16 Jun 2024

·

Stayed 1 night

Easy access off main highway. Staff was helpful and courteous. Room was clean and updated. The TV remote did not work and found the batteries were corroded. Checked at the desk and they provided a remote that worked. Breakfast was comparable to most free breakfasts. We would stay there again.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$99
February	US$98
March	US$102
April	US$102
May	US$106
June	US$109
July	US$108
August	US$106
September	US$111
October	US$113
November	US$107
December	US$103

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17 $120	18 $135	19 $128
20 $114	21 $114	22 $108	23 $108	24 $108	25 $122	26 $122
27 $108	28 $108	29 $108	30 $108

Su	Mo	Tu	We	Th	Fr	Sa
				1 $108	2 $122	3 $122
4 $108	5 $108	6 $108	7 $108	8 $108	9 $122	10 $122
11 $108	12 $108	13 $108	14 $159	15	16	17
18 $108	19 $108	20 $108	21 $108	22 $108	23 $134	24 $122
25 $108	26 $113	27 $108	28 $108	29 $108	30 $122	31 $122

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Standard Room, 1 King Bed with Sofa Bed (2 Person Sofa Bed, 2 Person Jet Tub)

Standard Room, 2 Queen Beds

Standard Room, 1 King Bed (209082123)

Guest reviews

Very good

Who stays here?

What guests think

Property policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Quality Inn & Suites Frostburg-Cumberland

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Prices for upcoming dates