Name: Holiday Inn Express Hotel & Suites Hagerstown by IHG
Address: 241 Railway Lane, Hagerstown, Maryland, United States of America, Hagerstown, Maryland, US
Price range: $89–$152 per night
Rating: 8.02

What guests think

Across reviews, Holiday Inn Express Hotel & Suites Hagerstown by IHG is praised for a convenient I‑81 location near restaurants, comfortable rooms, friendly service, and a reliable free breakfast; many guests also enjoy the pool and hot tub.

However, ongoing renovations frequently caused dust, construction mess, altered lobby and breakfast setups, and occasional facility closures or detours. Guests report mixed room conditions, ranging from newly remodeled to dated or noisy, with intermittent maintenance, cleanliness, and Wi‑Fi problems. Expect a convenient stopover with good basics, but check renovation status and room assignment.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Guests frequently use the pool and hot tub; many found them warm and enjoyable, though some experienced cloudy water, a cold or nonfunctional hot tub, or temporary closures during renovations. Parking is easy, and the gym is described as nice.

Related guest reviews

10

Gwendolyn

May 3, 2025

·

Stayed 1 night

Property qas very clean, room.was huge, pool and hot tub were very nice...breakfast was good and there were several dining choices very near the property..easy in and off Rt. 81 also

10

John

Jan 13, 2025

·

Stayed 2 nights

Super clean Comfortable room. We used the gym and it was very nice.

2

Robert

Sep 8, 2024

·

Stayed 1 night

Pool was cloudy could not see bottom, hot tub was cold. Held my deposit for over a month before releasing it. Run away.

2

charlie

Oct 22, 2023

·

Stayed 1 night

the hotel was under renovation since end of Aug. we not told of this Lobby was closed due to construction Front desk was in a closet made up of door and windows Access ton elevators was thru hallway construction over dirty cardboard taped to floor Breakfast was in a small conference room size unable to handle volume of guests Only working ice machine on third floor and it ran out of ice We want a discount for inconvience

10

allison

Apr 27, 2025

·

Stayed 1 night

We liked the large warm pool and hot tub!

8

Cristo

May 12, 2025

·

Stayed 2 nights

I had a pretty good day at this Holiday Inn. I was hauling a 40 foot trailer and it was very easy to park in the back and it was hidden so I didn’t feel like any of my tools were going to be stolen. The rooms and lobby were very clean. I walked to the mall took me like 10 minutes. My only complaint if any was the lack of options for breakfast both days I stayed were eggs and sausage. Right next-door you have a chili outback steakhouse and Buffalo wild wings and there’s a grocery store down the road for anything else you need also 10 minute walk.

10

Jim

Apr 12, 2025

·

Stayed 1 night

Great pool and hot tub!

10

Michael

Oct 3, 2025

·

Stayed 2 nights

Plenty of restaurants in close proximity Breakfast buffet was well stocked and good variety. Pool and hot tub were quite nice. Had them all to ourselves Staff was very pleasant and helpful. Would stay again when in the area.

6

Nora

Feb 17, 2024

·

Stayed 1 night

Hotel was fine. Room was hot (30 degrees outside). Had to use A/C. It was noisy. Beds were comfortable. Pool & workout rooms were under construction so could not use. No restaurant on site but there is an Outback, Chili’s & Fireside restaurants all within walking distance. $35 charge for pet. This should be noted on Hotels.com description so you’re not surprised when you get there by the charge. Free breakfast in the morning with omelette & bacon and waffles. Also oatmeal & regular breakfast items. Only fruit was green bananas.

10

Lynn

Apr 26, 2025

·

Stayed 1 night

The hotel was clean and was very close to a couple of restaurants which we were able to walk to from the hotel. We just stsyed one night as we were on our way home to Canada. It was great and had a pool and hot tub which is always nice after a long drive. We would definitely stsy here again.

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Cleanliness

Many reviews praise very clean rooms and public spaces, including renovated areas. Others report inconsistent standards during renovations, with dust, odors, bathroom issues, and occasional pests or worn finishes.

Related guest reviews

4

Jaclyn

Oct 5, 2023

·

Stayed 1 night

Looks nothing like the pictures in orbitz. It is under construction. Our room was dingy, stains on furniture, rips in the wallpaper, etc.

10

Mike

Apr 21, 2023

·

Stayed 1 night

Very clean modern hotel with excellent lobby area. Solid free breakfast. Room was very spacious with sofa. Highly recommend!

10

Gregg

Dec 1, 2025

·

Stayed 1 night

The hotel is convenient to I81 and is very clean. The staff were very friendly and offered some recommendations during our short stay.

4

Scott

Oct 9, 2023

·

Stayed 1 night

The bed was comfortable and clean. The bathroom stunk like a dirty rag was used to wipe it down. Also there was pubic hair on the floor and in the corners. A little more attention required during cleaning.

6

Bryce

Feb 25, 2024

·

Stayed 1 night

Hotel is in the process of being upgraded. New carpeting was dirty. Walls were dusty from all the work. All rooms beign worked on were left open after hours. None of the rooms on my floor had numbers on them. Room numbers were grouped together and left outside various rooms. Had to check 3 rooms before we could locate ours.

6

Mary

Dec 21, 2023

·

Stayed 3 nights

bathroom had the smell of urine. Refrigerator leaked constantly into the floor from the freezer not having a cover on it. back/side door did not work for the 3 days we were there and hasn't worked for 3 visits we have been there. Breakfast was not good; bacon was burnt. Not enough food to supply customers.

10

Amanda

Jul 4, 2025

·

Stayed 1 night

We only had a one night stay but the hotel was very nice, very clean spacious rooms. Nice lobby area.

10

Douglas

Mar 2, 2025

·

Stayed 1 night

Clean room, comfortable bed.

4

Venkteswara

Apr 10, 2023

·

Stayed 1 night

Dirty, old and filthy. Bathrooms are not clean and full of mould. I see hair around the tub. The breakfast is worst. The staff at breakfast are rude. Overall worst hotel to stay

10

David

Feb 24, 2025

·

Stayed 1 night

This property looks like it has been recently renovated. It is very clean, comfortable, and stylish. Good breakfast options.

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AI-generated summary based on recent guest reviews

Rooms

Renovated rooms are described as comfortable and sometimes spacious, but other rooms feel dated with worn decor. Guests mention traffic and hallway noise, loud or finicky HVAC, missing jetted tubs, and intermittent Wi‑Fi problems.

Related guest reviews

8

Alison

Jul 14, 2023

·

Stayed 1 night

Inside of hotel looks a little rundown. Room had peeling wallpaper and cigarette burns on floor and furniture. Rooms also had a musty faint smoke odor. Beds were comfortable and bathroom was clean.

8

Pam

Feb 26, 2023

·

Stayed 2 nights

WiFi was slow.

10

Christopher

Jun 12, 2025

·

Stayed 1 night

Room was excellent! Spacious, clean, and comfortable!!!!!

8

Bruce

Oct 15, 2024

·

Stayed 1 night

Nice property. AC in room was confusing, wall controls & unit controls neither would make the fan stay on so we could drown out the noises from hall & adjacent rooms. Should have some instructions and would help if they worked correctly.

10

shirley

Sep 4, 2025

·

Stayed 2 nights

The rooms were clean and very comfortable. The breakfast was great The staff was very courteous and helpful. We will definitely be back

8

Tamara

Oct 21, 2024

·

Stayed 1 night

Overall great stay. Reserved a room that was supposed to have a jetted tub, only to find out after checking in, they no longer have them. Biggest issue was there was no exhaust fans in the bathrooms. Parking seems to be hit or miss.

10

Barbara

Apr 16, 2024

·

Stayed 1 night

Newly renovated and very convenient of interstate highway.

8

John g

May 23, 2025

·

Stayed 1 night

Property was very nice, internet was not working, front desk staff not very friendly or apologetic about it.

8

Yasmine

Dec 20, 2022

·

Stayed 1 night

Great friendly and helpful staff. We read rooms were being updated, our room needed updating.

8

Steve

Nov 1, 2024

·

Stayed 1 night

Hotel was fine but we had a room in the back side of the hotel and the traffic noise was loud all night long. If we stay there again, we would request a room in the front of the hotel.

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Service

Staff are widely described as friendly and helpful, with several standout front desk interactions. A minority cite indifferent or unhelpful responses and reservation or billing frustrations.

Related guest reviews

10

william

Dec 28, 2024

·

Stayed 1 night

Staff wonderful especially AJ

6

robin

Jan 16, 2023

·

Stayed 19,372 nights

Place was convenient for our needs traveling, rooms were nice, beds were a little uncomfortable. I liked the soap options in the bathroom, and liked the breakfast in the morning. Not so thrilled about the staffing seemed like we were an inconvenience when checking in, and came off like they were all having a bad day. I get jobs can be demanding, but first impressions to a guest is a lot. Probably wouldn’t stay here again.

8

Madeleine

Dec 27, 2024

·

Stayed 1 night

Nice hotel, clean, comfortable beds, one night stay only but would return. Lots of food options in the area. Staff could be friendlier.

4

jennifer

Mar 17, 2023

·

Stayed 1 night

When I asked to have my IHG points added I was told I booked thru hotels.com so they could not add points. No big deal but not even a bottle of water........ Requested a king bed and got 2 queens. Person at the desk in the morning would not even look up or say hi when I passed her on 4 different occasions. Not a friendly atmosphere at all.

10

Isabel

Dec 19, 2024

·

Stayed 1 night

Super check-in experience with Rich. Loved the renovations - everything is lovely. Particularly impressed with the breakfast room (good range of breakfast items and an open, inviting space). And the seasonal hot-chocolate "bar" in the foyer is just good fun.

10

John

Nov 24, 2024

·

Stayed 3 nights

The staff is very friendly and helpful.

10

Christopher

Dec 28, 2024

·

Stayed 1 night

Switched us to an asa room without me asking when he saw my daughter in her wheelchair

4

john

Jun 22, 2024

·

Stayed 1 night

Front desk clerk, Emily, was easily the most indifferent and dis-interested I have ever seen. We had reserved a handicapped accessible room and received confirmation of same. We didn't get the room we reserved. No apology, just an attempt to blame the reservation company.(Expedia) Furthermore, even though she saw my wife used a walker, she placed us in a room nearly as far from the lobby as possible. Also seemed more interested in having a cigarette break outside the front door than waiting on customers. The room was very good an spotless, the included breakfast was excellent, but you shouldn't let this woman anywhere near a customer.

8

John g

May 23, 2025

·

Stayed 1 night

Property was very nice, internet was not working, front desk staff not very friendly or apologetic about it.

10

Margaret E

Sep 2, 2024

·

Stayed 1 night

Staff, as always was helpful, knowledgeable and friendly

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Location

Consistently praised for quick access to I‑81 and walking-distance dining and shopping, including a nearby mall and chain restaurants. Convenient for road trips and stopovers.

Related guest reviews

10

Judith

Jan 1, 2025

·

Stayed 1 night

close to i81 close to dining and is quiet

10

Jennifer

Oct 31, 2025

·

Stayed 1 night

Great location for food and exploring the area.

8

Samantha

Jul 29, 2025

·

Stayed 1 night

Right off the highway perfect for a quick stay during our road trip.

10

Nancy

Apr 25, 2025

·

Stayed 1 night

Right off highway 81. Very nice accommodations with plenty of food choices and shopping close by. Breakfast was good and coffee was fresh. Surrounding area very pleasant and clean. Highly recommend.

10

Gregg

Dec 1, 2025

·

Stayed 1 night

The hotel is convenient to I81 and is very clean. The staff were very friendly and offered some recommendations during our short stay.

8

Darrell

Jan 10, 2025

·

Stayed 1 night

Convenient to interstate and restaurants.

10

Robin

May 21, 2023

·

Stayed 1 night

Easy access right off 81, walking distance to restaurant. I like the addition of Dove products. Easy checkout and free breakfast.

8

Cristo

May 12, 2025

·

Stayed 2 nights

I had a pretty good day at this Holiday Inn. I was hauling a 40 foot trailer and it was very easy to park in the back and it was hidden so I didn’t feel like any of my tools were going to be stolen. The rooms and lobby were very clean. I walked to the mall took me like 10 minutes. My only complaint if any was the lack of options for breakfast both days I stayed were eggs and sausage. Right next-door you have a chili outback steakhouse and Buffalo wild wings and there’s a grocery store down the road for anything else you need also 10 minute walk.

10

Robert

Aug 28, 2023

·

Stayed 1 night

It was on my travel route with an OUTBACK restaurant right next door.

10

Khalidah

Feb 23, 2025

·

Stayed 1 night

Property was clean and nice close by everything!

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AI-generated summary based on recent guest reviews

Dining

Breakfast is often called good to great, well stocked, and appreciated for coffee and variety. Some guests found options repetitive or not as good during renovation periods.

Related guest reviews

10

JOSEPH W.

Apr 12, 2025

·

Stayed 1 night

Great bed, tv, bath, price. The heat/ac is loud when running. Breakfast not that great.

10

Kimberly

Sep 29, 2025

·

Stayed 3 nights

The rooms were very clean and the breakfast was good.

10

Catherine

Oct 11, 2025

·

Stayed 1 night

Perfect stay as we traveled down 81. Room was clean, comfortable and quiet. Breakfast was well stocked and great for a hotel. The warm cinnamon rolls were a favorite for the kids. They had free coloring sheets and crayons for the kids and the coffee was great.

10

shirley

Sep 4, 2025

·

Stayed 2 nights

The rooms were clean and very comfortable. The breakfast was great The staff was very courteous and helpful. We will definitely be back

10

Erin

Jun 5, 2024

·

Stayed 1 night

Great stay with friendly staff and an amazing breakfast.

8

Melvin

Jun 15, 2024

·

Stayed 1 night

Good breakfast and coffee (very important to me!), pool was very nice as was the hot tub. Beds were comfy and everything was clean. My family of 6 was very happy in the Queen suite. The “convenience shop” was a little pricey but that’s typical for hotels

10

Connie

Jan 15, 2023

·

Stayed 1 night

Nice hotel. Their breakfast is delicious

10

Susan

Jan 11, 2023

·

Stayed 1 night

Breakfast was good! All we need to start our day!

8

Cristo

May 12, 2025

·

Stayed 2 nights

I had a pretty good day at this Holiday Inn. I was hauling a 40 foot trailer and it was very easy to park in the back and it was hidden so I didn’t feel like any of my tools were going to be stolen. The rooms and lobby were very clean. I walked to the mall took me like 10 minutes. My only complaint if any was the lack of options for breakfast both days I stayed were eggs and sausage. Right next-door you have a chili outback steakhouse and Buffalo wild wings and there’s a grocery store down the road for anything else you need also 10 minute walk.

10

David

Feb 24, 2025

·

Stayed 1 night

This property looks like it has been recently renovated. It is very clean, comfortable, and stylish. Good breakfast options.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$121
February	$115
March	$117
April	$117
May	$149
June	$134
July	$130
August	$119
September	$153
October	$153
November	$137
December	$121

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15 $143	16 $146	17	18 $142	19 $151
20 $108	21 $134	22 $141	23 $129	24 $113	25 $131	26 $121
27 $114	28 $129	29 $125	30 $128

Su	Mo	Tu	We	Th	Fr	Sa
				1 $123	2	3 $152
4 $125	5 $133	6 $129	7 $129	8 $121	9 $120	10 $121
11 $121	12 $89	13 $133	14 $118	15 $110	16 $139	17 $136
18 $110	19 $125	20 $118	21 $110	22 $110	23 $125	24 $127
25 $104	26 $122	27 $122	28 $121	29 $110	30 $121	31 $118

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Suite, 1 King Bed, Accessible (Communications)

Suite, 1 King Bed

Standard Room, 2 Queen Beds (Bath Shower Combination)

Standard Room, 1 King Bed

Standard Room, 2 Queen Beds, Accessible (Communications)

Standard Room, 2 Queen Beds (Standalone Shower)

Standard Room, 1 King Bed, Mobility Accessible (Communications)

Suite, 1 King Bed (Standalone Shower)

Suite, 2 Queen Beds

Suite, 2 Queen Beds, Accessible (Communications)

Standard Room

Standard Room, 2 Queen Beds, Accessible Bathtub (Communications)

Standard Room, 1 King Bed (Standalone Shower)

Suite, 2 Queen Beds, Accessible Bathtub (Communications, Mobility)

Standard Room, 1 King Bed, Accessible (Communications)

Guest reviews

Very good

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Holiday Inn Express Hotel & Suites Hagerstown by IHG

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Prices for upcoming dates