Casco Bay Hotel Portland Airport - Maine Mall, an Ascend Collection Hotel

Towels were thin. Proprty didn’t seem well made.

The property was very clean and the staff was pleasant and helpful.

You could tell that the rooms were recently renovated, but they were not fully done. The room I stayed in had new paint in the bathroom but it did not go all the way to show trim, leaving a strip of completely different colored paint. There were parts of the paint that were torn off exposing the drywall behind the paint in some areas. The deadbolt lock on my door did not line up with the doorframe and was completely unusable. Little to no soundproofing between rooms. I could clearly hear other hotel guests talking at a normal volume in their room, with their door closed, while I was in my room with my door closed. I could tell the sound was coming from the hallway and not through the wall as I was in a corner room and there was no sound between the walls. Looking at the bottom of the doors, there is a sizeable gap between the floor and bottom of the door which let all the sound out and in. Lightly leaning against the bed or shifting while in the bed would cause it to slide pretty far so it didn't seem secured at all. The staff were all very nice, it definitely was an issue of the hotel being in an "unfinished" state in my opinion.

The rooms was the best Ive ever seen in a hotel . Very clean and the breakfast was perfect . Parking was good . Overall I would book this hotel again .

The room smelt terrible it smelled like the rug was completely damn the shower was disgusting and the heat system or air-conditioning system reached up old, moldy water. I will never stay here again!! it’s on the side of the highway. It’s very last minute definitely a waste of money and the check-in receptionist lady seemed a little sketchy, she said that they required a hold and that I couldn’t tap my card so she formally tapped it in herself and then when I checked my credit card information, nothing was taken so that made me feel like she just took down my credit card information for herself I don’t know. I will never stay there again, but good luck.