Hampton Inn Battle Creek

Hotel was run down and gym was closed.

When we arrived, we were informed the room we booked was not available. The pool was closed, they did not have ice and the elevator did not work. We were not very happy.

The hotel is clear on the property that they are undergoing renovations but I only knew that from reading reviews. So, I was expecting a mix of old and renovated. We personally were not impacted much by the “old stuff” but every time we went by the front desk others staying there were complaining. Some rooms did not have fridges as expected, all ice machines were broke, complaining about the conditions of carpets, bathrooms, and a guy mentioned moldy smell in his room, the pool closed at some point, and the elevator went out for a couple hours. We had a bathroom door that had gaps when it closed, the tub looked pretty worn, a hook came off the wall, and there were some noises that sounded like old pipes. We were there for baseball so the ice machines being out weren’t ideal. We experienced many positives - friendly staff attempting to handle what they could that was within their control (renovations were planned by the larger company), a decent breakfast with waffle makers, something hot, bakery items, and cereal, coffee that was actually better than many other hotels, comfortable beds, clean room with a fridge and microwave, great water pressure that stayed hot, and located in a great spot near many stores and food choices. So, if staying here and there are certain amenities you prioritize, I would call the hotel and discuss things to be sure they can meet your needs as they go through their renovations.

i paid for 2 nights for my birthday. when we arrived i felt like we got what we paid for. pool. small gym area breakfast buffet that was actually pretty good and a nice variety. however, the place is rated 7/10 for a reason. our toilet hardly flushed, you would have to hold it down for a while and sometimes that didn’t even work. while the room itself was pretty clean. the bathtub wasn’t the cleanest. there was also a leak in the ceiling in the hallway right outside that was not being fixed, made a huge puddle on carpet. was really gross to have to walk in to go to breakfast. and just when i thought i got what i paid for and was pretty okay with the circumstances, we got locked out of our room. we just got back from the casino it was about 1am. we at first thought it was the cards so we went to the front desk and couldn’t get help for about 20 minutes and then someone finally came. she swapped out our cards and then disappeared again. the cards didn't work we couldn’t find her for another 10 minutes. she then didn’t know what to do and had to call her boss. turns out the battery was dead in the door so she had to change them. all in all we were locked out for about 45 minutes. would not recommend.

The rooms were clean but the breakfast while I was there was not great at all. Limited amounts of food, sometimes only a few cold items and a waffle maker. We went out, left the hotel, to get something to eat. They really need to do better with their breakfast.