Name: Holiday Inn Express Grand Rapids Southwest by IHG
Address: 4651 36th Street Southwest, Grandville, Michigan, United States of America, Grandville, Michigan, US
Price range: $98–$258 per night
Rating: 9.03

What guests think

At Holiday Inn Express Grand Rapids Southwest by IHG, travellers frequently praise clean, updated rooms, very comfortable beds, friendly service, and a kid-friendly pool with hot tub and game room, plus convenient access to highways, shopping, and GVSU.

However, multiple guests report noise from hallways, the pool atrium, nearby rooms, or the expressway, and occasional maintenance issues such as temperamental A/C, weak hot water, slow drains, or spotty Wi-Fi. Breakfast is generally well liked, but during busy times restocking and seating can lag, and the hot tub's temperature or cleanliness and even availability have not always met expectations. Overall, expect a family-friendly stay with good value and some potential for crowd-related noise.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

The indoor pool with hot tub and a small game area are highlights, and some rooms overlook the atrium. At times guests noted pool-area noise, hot tub temperature/cleanliness issues, or a temporary closure.

Related guest reviews

10

Mark

Mar 5, 2025

·

Stayed 1 night

The hotel was nice and clean and quiet the pool was nice

10

Anna

Apr 27, 2025

·

Stayed 2 nights

Good breakfast, nice pool and hot tub area, clean rooms.

10

Roxana

Nov 24, 2025

·

Stayed 1 night

Clean rooms, good food, fun pool but the hot tube was warm not hot. Overall great place.

8

Julie

Feb 10, 2025

·

Stayed 2 nights

Very nice. We like that they have a hot tub and they have adult hours to use after the kids go to bed

10

virginia

Jan 30, 2023

·

Stayed 2 nights

Modern and clean. Ten minutes away from downtown Grand Rapids. Pool area has air hockey and pool table

10

Kristy

Jan 1, 2025

·

Stayed 1 night

The property was clean and the beds were comfortable. The pool was big and our kids really enjoyed it. The hot tub was actually hot and the jets worked. We really liked having a room with a balcony that overlooked the pool atrium.

10

Timothy

Apr 22, 2025

·

Stayed 1 night

The room was clean and up to date. All amenities are included in the room. Actual bottles instead of the little tiny ones. The staff were very friendly and helpful. The pool and hot tub were clean and it also had a game room. I would definitely recommend this place for business or vacation.

6

Angela

Feb 16, 2024

·

Stayed 1 night

Pool and hot tub was closed. That was the only reason we booked this property. We couldn't cancel our reservation since it wasnt 24 hours notice.

6

Gisela

Sep 14, 2025

·

Stayed 1 night

Nice and clean room. Pool was a little cold and hot tub needed a little cleaning. Breakfast was not good. Tv channels were not working great either.

10

Macy

May 2, 2025

·

Stayed 1 night

Me and the people I stayed with really enjoyed the pool area and our balcony looking over it. We got to swim and talk with the others who didn't want to.

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Cleanliness

Rooms and common areas are often described as very clean and recently updated. A few guests reported lapses such as smoky odors, stained or unclean items, ants at breakfast, or missed housekeeping.

Related guest reviews

10

Felipe

May 7, 2025

·

Stayed 1 night

Great hotel, recently refurbish and clean, breakfas was good too.

6

Cathleen

Aug 29, 2025

·

Stayed 1 night

Had a good laugh when I arrived to a lobby/check-in reeking of pot smoke and then told by the clerk with a totally straight face that my room was non-smoking! Window is broken as if broken into and held together by tape. No wifi at all on third floor. Shower not clean.

2

Chiotti

Dec 7, 2024

·

Stayed 1 night

While the room itself wasnt terrible minus the stain bedding all over, while esting breakfeast that waa offered there was thiusands of ants everywhere!

10

Carie

May 1, 2025

·

Stayed 1 night

Very clean and friendly staff. We stay here multiple times a year as we have 2 kids in college in the area. We recommend this hotel to other families too.

6

Merry

Sep 13, 2025

·

Stayed 1 night

Staff told us when we checked in that we could not smoke or vape in the room (which we don't do anyway). However, when we went to the room they gave us it smelled like somebody had been smoking in there. I went back to the desk and told her one of us had asthma and could not stay in that room because it smelled like someone was smoking, and she told me no one should be smoking in there. Regardless, it smelled like it so she did relent and move us. The stay was average, the location wasn't great.

10

Cheryl

May 19, 2025

·

Stayed 2 nights

I liked how clean and modern it was. The staff were so nice, the breakfast was great and the room was really nice, clean, updated. I was really impressed. I definitely would stay again.

6

Heidi

Nov 29, 2025

·

Stayed 3 nights

The staff was friendly, but the room was not in the best shape -- the shower curtain was falling down, the carpet was stained, and there were some things left from a previous guest. But the most disappointing part was that we stayed three nights, and we didn't get housekeeping service at all. We were told there wouldn't be any on Thanksgiving, which was fine, but they didn't even do it the next day.

10

Lori

May 11, 2024

·

Stayed 1 night

Exceptionally clean hotel and more. Pool area is awesome! Love that this hotel has a bath tub in rooms, too, (something you don't see anymore at any hotels anywhere). Always love to have my "Calgon" 20 minutes soaks after a long day of vacationing, visiting and shopping :) Thank you to the staff and more, keep up the great work! Will come back to this hotel, highly recommended! ((Thumbs up))

10

Melissa

Feb 2, 2025

·

Stayed 1 night

Very clean, updated, great breakfast, quiet and safe area, comfortable beds, nice pool and hot tub area. One of the better hotels I've stayed in lately, and we stay in a lot with travel sports.

10

Robert

Oct 24, 2025

·

Stayed 1 night

Very clean room. No noise all night. We like staying on the top floor. Friendly staff - especially the woman in charge of breakfast. We will stay here again.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are generally spacious, modern, and comfortable, with notably good beds and some pool-view balconies. Recurrent concerns include noise from halls/pool/elevator/expressway and intermittent issues with A/C controls, hot water, drains, or Wi-Fi.

Related guest reviews

10

Timothy

Apr 7, 2025

·

Stayed 1 night

A nice spacious room. Lots of counter space for luggage and travel items.

6

Cathleen

Aug 29, 2025

·

Stayed 1 night

Had a good laugh when I arrived to a lobby/check-in reeking of pot smoke and then told by the clerk with a totally straight face that my room was non-smoking! Window is broken as if broken into and held together by tape. No wifi at all on third floor. Shower not clean.

2

Eric

Mar 25, 2023

·

Stayed 2 nights

The property is clean and secure. If you have a room by the elevator don’t plan on getting any sleep as every time the door opens and closes it makes a very loud double thud like someone is banging on the wall. Staff make it clear that it is not their issue.

2

James

Aug 4, 2025

·

Stayed 1 night

During my recent stay, the hotel’s air conditioning was not functioning properly. Despite running the unit all night, the room never cooled below 76°F, making the stay extremely uncomfortable. Additionally, although I prepaid for the reservation through Expedia, the hotel requested a credit card for incidentals. The next day, I discovered multiple unexpected charges on my card, totaling over $700. My credit card was frozen due to suspected fraud. When I contacted the hotel, they apologized and claimed it was a mistake, assuring me it had been corrected. However, later that same day, they charged my card again—and the next day, they added another $400 in charges. When I called for assistance, I was told a manager would return my call, but no one ever did. I eventually had to escalate the issue to the hotel’s corporate office. I’m still in the process of disputing the charges and recovering my money. This experience was extremely stressful, and I’m requesting Expedia’s assistance in resolving these issues and ensuring this doesn’t happen to other travelers.

8

Karl

Sep 15, 2025

·

Stayed 2 nights

Staff helpful, beds were very comfortable and loved having iron with board in room. The only difficulty was attempting to determine if we were at the correct place as they were doing renovation/construction and there was no signage from the road. Staff stated the construction crew had just taken the signage down for remodel.

8

Michal

Jul 27, 2025

·

Stayed 1 night

The door between the two adjoining rooms is not insulated and soundproofed door. Someone had a dog next room. You could hear dog barking during the day.

10

Mary

Aug 1, 2025

·

Stayed 2 nights

The room we originally checked into smelled like smoke. We let the front desk know and they apologized and offered us a new room. Rooms were decent and nothing fancy. The bed was literally the comfiest hotel bed I have ever slept on. I almost asked the staff what type of mattress they use because it was amazing.

10

Donna

Dec 21, 2024

·

Stayed 1 night

Was very clean and the bed was comfortable. But was close to expressway which I know isn’t their fault. But was very noisy.

8

Jennifer

Dec 29, 2025

·

Stayed 1 night

Room next door noisy and hard to sleep. But not really the hotels fault. Good stay and value.

10

Gaige

Sep 8, 2025

·

Stayed 3 nights

Everything was a 5 star! Just little things like the bathtub not draining for 5 min after a shower and the sink doing it as well. Otherwise perfect experience! 5 out of 5 Stars!

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Service

Staff are frequently praised as friendly, welcoming, and helpful. Some reviews cite rudeness, poor communication, slow responses, or check-in problems during busy periods.

Related guest reviews

2

James

Aug 4, 2025

·

Stayed 1 night

During my recent stay, the hotel’s air conditioning was not functioning properly. Despite running the unit all night, the room never cooled below 76°F, making the stay extremely uncomfortable. Additionally, although I prepaid for the reservation through Expedia, the hotel requested a credit card for incidentals. The next day, I discovered multiple unexpected charges on my card, totaling over $700. My credit card was frozen due to suspected fraud. When I contacted the hotel, they apologized and claimed it was a mistake, assuring me it had been corrected. However, later that same day, they charged my card again—and the next day, they added another $400 in charges. When I called for assistance, I was told a manager would return my call, but no one ever did. I eventually had to escalate the issue to the hotel’s corporate office. I’m still in the process of disputing the charges and recovering my money. This experience was extremely stressful, and I’m requesting Expedia’s assistance in resolving these issues and ensuring this doesn’t happen to other travelers.

8

Lilia

Jul 18, 2025

·

Stayed 3 nights

The check out employee was very pleasant and professional and welcoming to all guests. The breakfast service employees gave good service and very pleasant. The check in employee and nighttime employee that worked Tuesday and Wednesday were not pleasant. They really need hospitality training. Front desk hung up very rudely Wednesday morning when we called about the breakfast hours. After all they are in the hospitality business. Maybe this isn’t their passion?

10

Ryan

Apr 13, 2025

·

Stayed 1 night

There was a lady at the desk that was very rude. When ever we asked her for anything she rolled her eyes and acted very inconvenienced by having to do her job. She did not have a name tag but was at the front between the hours of 5pm and 630pm. There also was another lady who was very polite. I just want to make sure you guys are aware of the rude ladies behavior.

8

Erica

Nov 24, 2025

·

Stayed 1 night

Desk clerk was excellent!

10

Joe

Dec 7, 2025

·

Stayed 1 night

Receptionist was very nice!

10

Alexis

Aug 26, 2024

·

Stayed 1 night

Service desk was friendly and helpful. Best breakfast I have had in a hotel. Enjoyed the pool area.

10

Peggy

Dec 5, 2025

·

Stayed 3 nights

Room was great. The breakfast was delicious. Staff was very helpful

10

John

Jun 8, 2023

·

Stayed 1 night

We arrived very late and staff was friendly and efficient with a quick check in. Facility is pristine and clean! Breakfast was good with plenty of options.

2

Noble

Feb 11, 2024

·

Stayed 1 night

Arrived to check in at 3:15 pm checkin is 3pm. We were told our room was not ready as sheets were still needing to be changed and would have to wait 45 min. Checked back at the desk af 4:00pm and was again told another 45 min wait!? We weren't able to get in our room until 5pm. No offer of a discount on our stay for the inconvenience. So I literally paid money for a full stay but was shorted 2 hours of my stay. If you don't have the staff to operate your hotel then you need to not operate at capacity. Very poor experience!

10

Becky

Jul 5, 2024

·

Stayed 6 nights

There was a young woman desk clerk on the morning of July 4th, that went out of her way to help me. She was so very kind and patient in explaining the correct procedure. My room was kept neat and spotless. A top experience in staying at motels while traveling. I will definitely stay here again.

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AI-generated summary based on recent guest reviews

Location

Convenient to highways, shopping, restaurants, and GVSU, and a reasonable drive to Grand Rapids and Lake Michigan. The immediate area can feel industrial or hard to find amid roadwork, and it’s not very walkable.

Related guest reviews

10

Matt

Feb 9, 2024

·

Stayed 1 night

Hotel was super clean, check In went smoothly. Room was nice and clean, plenty of places to eat around the hotel and the hotel was in a quiet and safe are.

10

William

Mar 17, 2024

·

Stayed 1 night

Good hotel, not far from town.

10

Dana

Jan 19, 2025

·

Stayed 1 night

I liked the cozy feel of this hotel and its location. It was very close to the sports complex we were playing volleyball at (which is why we were there) and close to the shopping and food choices while also being tucked away from the busy areas.

10

Sarah

Jan 11, 2025

·

Stayed 1 night

We enjoyed the close parking, ease of check-in and spacious room. The in-room Keurig, microwave, and fridge made out stay even more enjoyable. The breakfast was better quality than expected and the kids loved the pancake printer! I appreciated that most items were individually wrapped. The location is slightly off the beaten path which gives a sense of privacy while still being plenty close to everything you could need. We had a great stay and would highly consider staying here again if we're ever in the area.

8

Arthur

Mar 11, 2025

·

Stayed 1 night

Location is a little Industrial.

8

Jessica

Aug 10, 2025

·

Stayed 1 night

Very clean! The area around the hotel isn’t the nicest but the hotel it’s self very nice.

10

Wojciech

Aug 20, 2025

·

Stayed 3 nights

Even though it’s kind of in the middle of nowhere it’s a great and very convenient place for lake Michigan as well as Grand Rapids outings.

10

Samuel

Sep 27, 2024

·

Stayed 1 night

Quick and easy in and out. Getting in due to construction on the road

10

John

Jun 15, 2024

·

Stayed 1 night

Convenient location for GVSU.

8

Lisa

Aug 1, 2025

·

Stayed 1 night

Close to shopping and major highway

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Dining

Breakfast is widely considered good with hot items, early start times, and treats like cinnamon rolls. During peak periods, some guests found replenishment slow and seating limited, and a few thought quality was average.

Related guest reviews

6

Matthew

Sep 22, 2024

·

Stayed 2 nights

Overpriced. They’re for GvSU family weekend. Breakfast choices not available at 10 am

10

Tanya

Apr 27, 2025

·

Stayed 1 night

Had an early morning tournament to go to over the weekend but breakfast was good and ready at 6am. We only slept there but appeared to have a nice pool and hot tub.

10

Sarah

Jan 11, 2025

·

Stayed 1 night

We enjoyed the close parking, ease of check-in and spacious room. The in-room Keurig, microwave, and fridge made out stay even more enjoyable. The breakfast was better quality than expected and the kids loved the pancake printer! I appreciated that most items were individually wrapped. The location is slightly off the beaten path which gives a sense of privacy while still being plenty close to everything you could need. We had a great stay and would highly consider staying here again if we're ever in the area.

10

Jesse

May 16, 2023

·

Stayed 1 night

Pool was nice and big, breakfast was hot, rooms were clean. The only complaint is that there is very little seating to eat breakfast.

10

Jacob

Sep 9, 2025

·

Stayed 2 nights

Very quiet breakfast was amazing would come back again

10

Christina

Feb 14, 2025

·

Stayed 2 nights

Great location with nearby restaurants and shopping. Staff is very friendly , attentive and accommodating!! Hot tub was the perfect temperature. Rooms updated , clean and bed very comfortable. Would definitely stay here again.

10

Peggy

Dec 5, 2025

·

Stayed 3 nights

Room was great. The breakfast was delicious. Staff was very helpful

8

Naomi

Sep 22, 2024

·

Stayed 2 nights

The room was nice, clean, and comfortable. We didn’t particularly like the pool view room we ended up with because it was loud until at least 10pm each night. The breakfast the first morning was lack luster. Hardly anything was out and had to ask workers to bring more food out and they acted like it was a chore. Breakfast the next day was much better.

6

Gisela

Sep 14, 2025

·

Stayed 1 night

Nice and clean room. Pool was a little cold and hot tub needed a little cleaning. Breakfast was not good. Tv channels were not working great either.

10

Bari

Jul 28, 2024

·

Stayed 1 night

Clean hotel with a very nice breakfast!

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AI-generated summary based on recent guest reviews

Month	Average price
January	$89
February	$101
March	$99
April	$110
May	$143
June	$140
July	$140
August	$124
September	$126
October	$125
November	$107
December	$96

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15 $127	16 $127	17 $145	18 $258	19
20 $118	21 $119	22 $119	23 $124	24 $127	25 $195	26 $222
27 $103	28 $120	29 $115	30 $117

Su	Mo	Tu	We	Th	Fr	Sa
				1 $125	2 $198	3 $158
4 $111	5 $120	6 $119	7 $122	8 $165	9	10 $213
11 $126	12 $120	13 $117	14 $117	15 $129	16 $194	17 $168
18 $102	19 $117	20 $113	21 $121	22 $129	23 $145	24 $143
25 $98	26 $113	27 $113	28 $117	29 $124	30 $141	31 $137

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Room, 2 Queen Beds

Room, 1 King Bed, Poolside

Standard Room

Room, 2 Queen Beds, Poolside

Room, 1 King Bed

Suite, 2 Queen Beds

Guest reviews

Superb

Who stays here?

What guests think

Property Policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Holiday Inn Express Grand Rapids Southwest by IHG

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Prices for upcoming dates