Name: SpringHill Suites by Marriott Grand Rapids West
Address: 4274 Parkway Place, Grandville, Michigan, United States of America, Grandville, Michigan, US
Price range: $100–$216 per night
Rating: 9.05

What guests think

Across many reviews, SpringHill Suites by Marriott Grand Rapids West earns consistent praise for very clean, spacious rooms and comfortable beds, with friendly staff and a convenient, generally quiet location near shopping that suits both solo travelers and families.

Common drawbacks include a very small pool (sometimes slippery), noise from thin walls, plumbing or nearby roads, and privacy frustrations with frosted bathroom doors. Breakfast quality is mixed, and housekeeping during stays often requires requesting service; a few guests reported key-card glitches, an out-of-order EV charger, or occasional maintenance issues. Overall, expect modern, roomy accommodations in a convenient spot, with a few amenities and service details that can vary.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Pool is very small (and the deck can be slippery), while the fitness room is adequate but needs occasional repairs; several guests liked the outdoor fire pit. Some facility issues appeared, such as an out-of-order EV charger and an occasional broken elevator.

Related guest reviews

10

Michelle

Aug 7, 2024

·

Stayed 5 nights

Spacious room. Excellent breakfast (could stay open a little longer…closed at 9am) pool is very small for size of hotel…need a jacuzzi) Gym is nice. And property is well maintained. Large sitting area in lobby for breakfast was nice. Walking distance to a lot of eatery and shopping.

8

Joshua

Feb 6, 2023

·

Stayed 1 night

The hotel, staff, and service were all fantastic. We and the kids were pretty bummed about the very small pool and no hot tub. Continental breakfast was delicious!

10

Rhonda

Aug 21, 2024

·

Stayed 2 nights

Excellent hotel. Clean and when I walked in the room had that clean smell to it . Good breakfast plenty of options . Nice fire pit with outdoor sitting . Nice size room with a separate sitting area . Pool was very small.

8

Nicole

Apr 21, 2025

·

Stayed 2 nights

The pool floor is so so so slippery. Had our little guy fall and slip so many times. Needs floor mat or different flooring. Wild that there wasn’t a bigger injury.

10

Gwendolyn

Jul 7, 2024

·

Stayed 1 night

Clean hotel. Friendly staff. They chose the wrong flooring for the pool area. Very slippery. But kids loved the pool. Everything was nicely updated.

4

Julian

Jun 15, 2025

·

Stayed 1 night

Hotel and room was clean and comfortable. We chose this hotel for our trip as it had an EV charging station on site. Our first long trip out in our EV car. Arrived and plugged in the car. Struggled with it to get it to charge. Asked in side and the receptionist just said it’s broken!!! No I’m sorry or anything! So time was now taken out of our trip looking for another charging station elsewhere. At least put a sign on the charger to say it is Out of order!!! Disappointing!

8

Gregory

Aug 8, 2024

·

Stayed 1 night

Rooms are great: full fridge, generous in-room sink area with dishware, in addition to the microwave. Area of improvement is fitness and pool. There are two spinning bikes but no recumbent. The recumbent is more appropriate for us duffers whose triathlon days are behind us. Also, the restroom in the pool area needs a total make over.

10

Evan

Jul 30, 2024

·

Stayed 1 night

Nice place. Good breakfast buffet. The lock on the outer door doesn’t latch. Staff said it had been reported and they are having it fixed. Nice to have a level II EV charger onsite - too bad it has been vandalized and ChargePoint hasn’t fixed it yet.

8

Gregory

Feb 20, 2023

·

Stayed 1 night

The pool was not what was expected. Really small. Otherwise it was a nice hotel.

10

Celeste

Jun 15, 2025

·

Stayed 1 night

In town for a cheer competition and it was a great stay. Breakfast included and a pool. Late check out. Everything was great!

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AI-generated summary based on recent guest reviews

Cleanliness

Cleanliness is a strong point across reviews, with rooms and common areas frequently described as very clean. A few isolated issues were noted (e.g., a bug on a pillow, couch stains, or ants).

Related guest reviews

10

Juan

Aug 2, 2025

·

Stayed 3 nights

Great hotel - comfortable and clean.

10

Susan

Jun 29, 2025

·

Stayed 1 night

Very spacious, clean rooms. Would definitely stay here again.

10

Kyle

Sep 7, 2024

·

Stayed 1 night

This is a beautiful and clean facility. Great hotel with no problems at all.

10

Stacy

Apr 17, 2025

·

Stayed 1 night

I have stayed at this hotel several times for work and it’s always clean and the staff is great

10

Lindsye

Dec 16, 2024

·

Stayed 1 night

Very clean and nicely kept.

2

Jennifer

May 31, 2024

·

Stayed 1 night

Several factors added up to make this a property we will NOT stay at again. Two of the biggest were the deadbolt did not work (major safety issue) and the floor and beds vibrated whenever the air conditioning was running. Ants crawled on the bathroom floor. However, the bathroom made it impossible to share the room with others. The two double beds faced the bathroom - and the DOOR WAS FROSTED GLASS. This made it impossible to use the bathroom without waking everyone else up with the light. And when you stepped out of the shower, you were directly in front of this glass which gave everyone a view (it was not as opaque as one would hope). The desk also had frosted glass separating it from the beds. You couldn't use it with a light and not disturb those sleeping. WHO DESIGNS THESE??? They obviously aren't testing these rooms for families or anyone other than a solo traveler.

10

CAROLINE

Aug 6, 2023

·

Stayed 3 nights

Very clean

10

Trisha

Dec 3, 2024

·

Stayed 2 nights

Very clean, quiet. Breakfast was great!

10

Evelia

Sep 1, 2024

·

Stayed 1 night

Clean.

2

Victor

Aug 10, 2024

·

Stayed 1 night

We found a bug on the pillow

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AI-generated summary based on recent guest reviews

Rooms

Rooms are spacious, modern, and comfortable, with layouts (sofa/trundle options) that suit families. Some guests experienced noise from thin ceilings, plumbing or nearby roads, and several disliked the frosted bathroom doors that reduce privacy.

Related guest reviews

8

Timothy

Sep 18, 2024

·

Stayed 2 nights

Higjlights were the highly functional room layout and decent breakfast. Lowlight is the noise with thin walls (talking, shower, flushing all could be heard from the neighboring room).

10

Deborah

Aug 26, 2025

·

Stayed 1 night

Traveling for our grandchildren’s soccer tournament. The team stayed together at the hotel. The rooms were large enough to accommodate families traveling together.

2

Michael

Dec 1, 2024

·

Stayed 3 nights

It was very loud. The hotel is on a very busy road and the road noice was terrible. It sounded like the windows were open. We all had trouble sleeping. We asked to switch rooms on the other side of the hotel and they said since we booked on a third party site (Expedia) we didn’t qualify to switch rooms. They didn’t even have ear plugs to give us. Very disappointed.

10

Michael

Jun 29, 2025

·

Stayed 1 night

The trundle bed couch design was excellent for two older children. Fitness center was well done with lots of options for a smaller hotel. Continental breakfast was good with lots of options though the powdered eggs and paté like sausage was meh.

8

Joseph

Jul 6, 2024

·

Stayed 2 nights

Good: - Clean rooms, generally clean hotel - Modern, updated decor - Staff pleasant Bad: - Staff level is bare minimum, so if you need something, it'll be a long delay - No housekeeping during your stay (but it seems that this is the new normal post-covid) - The bathroom has a barn door with translucent glass - WHY??!! Is privacy less important than style?? Ugly: - The outdoor seating area looks great in the pictures, but reality is quite the opposite - furniture is worn down, area unclean with plenty of bugs - both dead and alive

2

Jennifer

May 31, 2024

·

Stayed 1 night

Several factors added up to make this a property we will NOT stay at again. Two of the biggest were the deadbolt did not work (major safety issue) and the floor and beds vibrated whenever the air conditioning was running. Ants crawled on the bathroom floor. However, the bathroom made it impossible to share the room with others. The two double beds faced the bathroom - and the DOOR WAS FROSTED GLASS. This made it impossible to use the bathroom without waking everyone else up with the light. And when you stepped out of the shower, you were directly in front of this glass which gave everyone a view (it was not as opaque as one would hope). The desk also had frosted glass separating it from the beds. You couldn't use it with a light and not disturb those sleeping. WHO DESIGNS THESE??? They obviously aren't testing these rooms for families or anyone other than a solo traveler.

10

Stacy

Mar 1, 2024

·

Stayed 1 night

Enjoyed my stay here. Only real complaint was the pipes in the room; they would make this loud sound whenever someone around you took a shower like a knocking sound. My house does a similar thing. Didn’t enjoy waking up at 8am to that, but otherwise enjoyed the stay.

10

Kristie

Sep 24, 2025

·

Stayed 1 night

Always love the springhill suites. Large rooms, nice beds.

10

Kefei

Sep 2, 2025

·

Stayed 3 nights

The most comfortable sofa bed i have ever been in. Just like a regular bed once set up.

10

Ronn

May 4, 2025

·

Stayed 1 night

The ceiling / floors are not well insulated. You can here people above you walking heavy.

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AI-generated summary based on recent guest reviews

Service

Staff are frequently described as friendly and helpful, and many guests had smooth stays. However, service can be inconsistent, with reports of rude interactions, reservation or billing mix-ups, slow responses, and repeated key-card issues.

Related guest reviews

2

Marcia

Dec 16, 2024

·

Poorly trained staff.

10

Monte

Aug 4, 2025

·

Stayed 2 nights

Friendly staff!

10

Carol

Jul 13, 2024

·

Stayed 1 night

I stayed two nights it is a great hotel. I would highly recommend this one rooms were excellent. Customer service was outstanding. If I go back to Grand Rapids again I would stay at the same hotel. I was very pleased. Rooms are very large. Can’t say enough about the hotel.and the staff

2

Michael

Dec 1, 2024

·

Stayed 3 nights

It was very loud. The hotel is on a very busy road and the road noice was terrible. It sounded like the windows were open. We all had trouble sleeping. We asked to switch rooms on the other side of the hotel and they said since we booked on a third party site (Expedia) we didn’t qualify to switch rooms. They didn’t even have ear plugs to give us. Very disappointed.

10

Stacy

Apr 17, 2025

·

Stayed 1 night

I have stayed at this hotel several times for work and it’s always clean and the staff is great

2

Marcia

Dec 15, 2024

·

Stayed 1 night

What a terrible experience. We booked a second night through Expedia and was told at check in that our reservations had been combined. Not true. On the second day of our stay, my spouse was told that we had to pay for the second night. So, we paid twice for the second night and cannot get a refund from Expedia or Spring Hill Suites. It’s a nice facility but not at twice the price.

8

Rory

Jun 3, 2024

·

Stayed 3 nights

Checked into front desk for room late day @ 3pm room assigned by front desk was still being cleaned. Not ready for entry but at least it was being cleaned.

10

James

Jan 12, 2024

·

Stayed 1 night

Words can not express how happy we were with this stay! First and foremost, the lady who checked us in was THE friendliest face ever, and she was incredibly kind, happy, and made us feel right at home. She was there at 8pm one night and was there greeting us with an infectious smile at 730am for breakfast the next day. Seriously, I never caught her name but she had black hair with a gray streak in it and she was INCREDIBLE! The hotel was insanely clean. The rooms were super spacious with a couch, table, and a huge bathroom! Incredibly clean, comfortable beds, they it was one of the nicest we've ever experienced. The breakfast was great. The coffee was great. The dining area was super clean and spacious. Top top notch! The pool was pretty small and almost hot tub level of heat but maaaaaan did it feel good against a cold January outside! Seriously we will stay here every time we come to G R!

6

Cheryl

Mar 26, 2023

·

Stayed 5 nights

Four times when I went to my room, my key didn't work. So I called the front desk and they brought me new ones. I don't see why that kept happening and felt frustrated.

8

Susan

Sep 19, 2024

·

Stayed 3 nights

All in all the stay was good. The lady at the front desk during the day is very rude.

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AI-generated summary based on recent guest reviews

Location

Location is convenient for Grandville/Grand Rapids shopping and dining, generally quiet and felt safe; several guests appreciated easy access by car. A few noted road noise on one side and signage or entrance visibility can be poor at night.

Related guest reviews

10

James

Mar 24, 2024

·

Stayed 1 night

Central location

10

Myles

Sep 15, 2025

·

Stayed 3 nights

The property itself was away from the main traffic

10

Shannon

Aug 13, 2024

·

Stayed 1 night

Super clean, comfy beds, close to everything!

10

Alviria

Jun 14, 2024

·

Stayed 2 nights

Beautiful and clean hotel … Jessica at the front desk was awesome .. only problem was that the sign to locate the hotel is horrible .. only one sign at the entrance to the hotel .. and that is short … the property is off in the side streets with no big sign for a Marriott property… sadly we drove around for 20 minutes before we could find the hotel.

8

Chillia

Jul 15, 2024

·

Stayed 2 nights

The property is new or newly renovated, so it is quite clean. Staff is helpful. Safe and quiet area.

2

Michael

Dec 1, 2024

·

Stayed 3 nights

It was very loud. The hotel is on a very busy road and the road noice was terrible. It sounded like the windows were open. We all had trouble sleeping. We asked to switch rooms on the other side of the hotel and they said since we booked on a third party site (Expedia) we didn’t qualify to switch rooms. They didn’t even have ear plugs to give us. Very disappointed.

10

Chris

May 12, 2024

·

Stayed 1 night

Great area!

8

Stephanie

Feb 21, 2025

·

Stayed 1 night

Nice quiet location.

10

Michelle

Jul 25, 2025

·

Stayed 4 nights

This is my favorite place to stay when I come to Grand Rapids! Clean, comfortable stay with friendly, helpful staff. It is a convenient drive from the airport in a quiet part of town.

10

Cortnie

Aug 18, 2024

·

Stayed 1 night

We stayed at Springhill in order to enjoy a day of shopping in Grandville. I am a frequent traveler and extremely picky. I was pleasantly surprised at just how nice the room was. Loved the bathroom setup and the spaciousness of a walk-in closet for storing everything. I would not hesitate to stay at this hotel again!

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AI-generated summary based on recent guest reviews

Dining

Breakfast is generally good with plenty of options, though quality varies from great to average. Specific critiques include watery juice, limited fresh fruit on some days, and powdered eggs or bland hot items.

Related guest reviews

10

Carmen

Sep 9, 2024

·

Stayed 4 nights

I liked the hotel. I didn't like the breakfast (there could be a capsule coffee machine, and the orange juice was like water). I liked the personnel, very friendly. And I loved the room (2 queen beds room)

10

Jami

Aug 5, 2024

·

Stayed 1 night

I love the room layout, the trundle bed, beautiful bathroom, comfy bed and awesome breakfast… wonderful experience!

8

Zachary

Jan 26, 2025

·

Stayed 1 night

Staff was great. Hotel was very clean and well kept. Beds a little firm for our liking. Breakfast was good for a continental. Good value overall.

10

Angel

Mar 24, 2025

·

Stayed 1 night

Great service - breakfast was nice - very clean and quiet

8

John

May 1, 2024

·

Stayed 1 night

We did like the room, which was quiet and roomy enough for the two of us. Breakfast was so-so!

10

TOM

Aug 28, 2023

·

The hotel staff was friendly and professional, the facility was immaculately clean and in a great state of repair. Did not care for some daily breakfast offerings like eggs and sausage but could always find something else to eat. My wife and I were there for a week, overall a very nice place to stay. DeX

8

Stephen

May 26, 2025

·

Stayed 2 nights

Broken elevator. No fresh fruit at breakfast other than bananas. Other than that, it was a good stay.

10

Michael

Jun 29, 2025

·

Stayed 1 night

The trundle bed couch design was excellent for two older children. Fitness center was well done with lots of options for a smaller hotel. Continental breakfast was good with lots of options though the powdered eggs and paté like sausage was meh.

10

Trisha

Dec 3, 2024

·

Stayed 2 nights

Very clean, quiet. Breakfast was great!

10

Yvette

Feb 17, 2025

·

Stayed 2 nights

Hotel was clean, good breakfast options and safe area! My family and I will stay there again!

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AI-generated summary based on recent guest reviews

Month	Average price
January	$100
February	$115
March	$103
April	$125
May	$136
June	$134
July	$136
August	$129
September	$122
October	$130
November	$112
December	$102

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14 $144	15 $191	16 $145	17 $163	18 $173	19
20 $100	21 $109	22 $113	23 $109	24 $113	25 $216	26 $209
27 $102	28 $111	29 $109	30 $113

Su	Mo	Tu	We	Th	Fr	Sa
				1 $108	2 $167	3 $175
4 $108	5 $113	6 $109	7 $113	8 $192	9 $206	10 $200
11 $102	12 $113	13 $113	14 $113	15 $116	16 $196	17 $193
18 $102	19 $114	20 $113	21 $122	22	23 $198	24 $211
25 $104	26 $115	27 $108	28 $112	29 $122	30 $158	31 $160

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Suite, Multiple Beds, Accessible Bathtub (Transfer Shower)

Suite, Multiple Beds, Hearing Accessible (Accessible Bathtub & Transfer Shower)

Suite, Multiple Beds

Suite, Multiple Beds, Hearing Accessible

Suite, Multiple Beds, Roll-In Shower (Transfer Shower)

Guest reviews

Superb

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about SpringHill Suites by Marriott Grand Rapids West

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Prices for upcoming dates