Name: Fairfield Inn by Marriott Kalamazoo West
Address: 6420 Cracker Barrel Blvd, Kalamazoo, Michigan, United States of America, Kalamazoo, Michigan, US
Price range: $103–$183 per night
Rating: 8.1

What guests think

Across reviews of Fairfield Inn by Marriott Kalamazoo West, travelers frequently praise the friendly, helpful staff, generally clean rooms, and convenient highway access, while some guests report maintenance or housekeeping lapses along with occasional noise from traffic or hallways.

The complimentary breakfast earns mixed feedback, ranging from excellent and varied to mediocre or cold coffee and limited items. Facilities include an indoor pool and a small fitness room; some guests mention closures, dated equipment, and parking that can be tight or poorly maintained in winter. Rooms are typically comfortable but can feel older, with functional quirks like privacy curtains that don’t fully close or limited bathroom fixtures. Overall, expect a convenient stop with solid basics and occasional rough edges.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities include an indoor pool and a small fitness room; guests generally appreciate them but note occasional closures, dated spaces, and some equipment needing repair. Parking is available but can be tight or poorly maintained during bad weather.

Related guest reviews

10

nancy lee

Aug 6, 2025

·

Stayed 1 night

comfortable bed nice pool.

8

Carrie

Mar 23, 2025

·

Stayed 2 nights

We were here for wrestling championship and it was nice, breakfast was great too. Kids enjoyed the pool just wished there was a hot tub.

10

John

Jul 8, 2025

·

Stayed 2 nights

Room was really great and the bed was pretty comfortable. The pillows were also great. The fro t desk was extremely friendly and helpful. The workout room could use a couple of machines repaired, but it was reasonable for a hotel. Overall happy with our stay.

6

Anne

Apr 28, 2024

·

Stayed 1 night

The room smelled like mildew or something funky; during my shower I realized the shampoo and conditioner containers hanging inside the shower were empty, had to get out, dripping and find some in my suitcase. No garbage container in bathroom area. The pool was very nice, warm and clean;

4

Andrea

Feb 25, 2025

·

Stayed 3 nights

The bathroom had no countertops even though the pictures did. The elevator was down almost all of our stay. The parking lot was not plowed or salted. A member of my group slipped and fell (no injuries) in the parking lot. There were not enough parking spaces for all the guests. There was no fire escape plan on our room door. There was feces on our curtain.

8

Allison

Jun 23, 2025

·

Stayed 6 nights

The pool and the gym really need a facelift, but we weren't there for that. TNT breakfast was just ok and was like every other hotel I've been to. The front desk host, Pam, was amazing. Very friendly and welcoming. Coffee and tea available throughout the day. Rooms were clean. shampoo, conditioner, and body wash already in the shower, but I still bought my own. I would definitely stay here again.

10

John

Aug 18, 2025

·

Stayed 3 nights

The staff were great! The room and pool where great! Breakfast was reasonable. Hallway wallpaper needed some attention

10

Maura

Aug 25, 2024

·

Stayed 1 night

The hotel was clean and comfortable. We didn't use any of the additional amenities, other than breakfast which did include warm offerings like scrambled eggs, but it is a nice bonus to have a pool and fitness room available. Check in was smooth and there was plenty of parking. The stand out for us was the friendliness of the staff, especially Pam who was there when we checked in late for our stay. She is wonderful and we plan on returning to this property largely based on the quality of her customer service and warmth of her personality.

8

David

Jul 17, 2025

·

Stayed 1 night

parking lot was small, and a little overun with weeds. there was a leak of some kind in the hallway that they were attempting to clean up the whole time we were there.

4

April

Jun 7, 2024

·

Stayed 1 night

Over priced, pool was down for "maintenance" though the many times we checked no one was working on it. The room smelled alot like bleach and the bedding made us itch. We did not sleep well and we were really bummed cause I paid extra and drove further for use of the pool with the kids to have it down and no one knew when it would be up. We left before the breakfast sleeping about 3 hours. Will not be back.

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Cleanliness

Many guests find rooms and public areas very clean, but several report serious lapses such as dirty bathrooms, odors, stained or unvacuumed areas, and missed housekeeping. Cleanliness appears inconsistent between stays and rooms.

Related guest reviews

10

Guy

Jul 19, 2024

·

Stayed 1 night

Excellent front desk staff. Very clean property and an excellent indoor pool.

10

David

Sep 27, 2025

·

Stayed 1 night

Everything was clean and as advertised

10

Courtney

Dec 21, 2025

·

Stayed 1 night

The rooms were clean and staff was great

6

Shannon

Oct 7, 2024

·

Stayed 1 night

Room smelled like mold, and bathroom was dirty.

2

Karin

Apr 20, 2024

·

Stayed 3 nights

We arrived at 4:30pm the room was on the 3rd floor, it was not clean, the bedding had been removed, there was a chair on one of the beds, dried ketchup on the entry floor. Told the staff the room was not ready, was given the only other room available, it was on the first floor. We were there for a convention and only had time to drop off our luggage and go setup. Got back late, when getting in bed, noticed toe nail clippings next to one of the beds. This showed the room had not been properly cleaned!!! Also, it was a bit chilly, tried to turn up the heat and it didn’t work. Will not stay here again nor would I recommend it. Very discussed!

4

Andrea

Feb 25, 2025

·

Stayed 3 nights

The bathroom had no countertops even though the pictures did. The elevator was down almost all of our stay. The parking lot was not plowed or salted. A member of my group slipped and fell (no injuries) in the parking lot. There were not enough parking spaces for all the guests. There was no fire escape plan on our room door. There was feces on our curtain.

2

Nadia

Oct 6, 2023

·

Stayed 1 night

The hotel was definitely a motel. The staff and lobby amazing, fools you. The rooms are very run down. For the price listed definitely not up to standards. The room was smelly, old and had trash everywhere. From crumbs, to q-tips and dust galore. I don’t think the room had been cleaned at all. Save your money this was not worth the price.

8

Janis

Sep 13, 2025

·

Stayed 5 nights

Clean rooms and facility. Staff is quite helpful and we will be there again.

4

Ashley

Aug 3, 2025

·

Stayed 2 nights

This hotel was really run down and gross. There was legit sludge in the shower and the sink. Weeds everywhere all over the property and my entire face has broken out from sleeping on the bed. Don’t walk barefoot- your feet will be black from the carpet in your room.

6

May

Jun 17, 2025

·

Stayed 2 nights

The customer service upon arrival/checkin was awesome. The more matured lady was extremely nice and had amazing customer service. However, once we were in our room, I realized I needed to not only disinfect the room with lysol BUT also clean the shower head and thorougly wipe down the shower corners as they were dirty as well. The walls in the bathroom were discolored which indicated that these rooms were extremely old. The inside of the toilet was dirty. The bathroom floor needed to be swept as well. The plumbing had its challenges too, as we couldn't run the water to long while brushing our teeth because it backed up very quickly. My daughter slept on top of the cover because she felt like the bedding was not as clean. The lighting in the room was dark, the light shades were dirty, the window seal was dirty, the microwave was broke :-/. The bed provided a few comfortable nights of rest, so I'm thankful for that, however the overall experience just wasn't up to par at all. I was extremely disappointed.

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Rooms

Rooms are generally comfortable, with some spacious layouts, but several feel dated and have functional quirks (privacy curtains that don’t fully close, missing tubs or sofas, weak AC, or nonworking outlets). Noise from highway or lobby doors affects certain rooms.

Related guest reviews

8

Susan

Aug 22, 2023

·

Stayed 2 nights

The only thing that we did not like about the property, is that because the windows are not double insulated, there is considerable noise from the highway.

6

Karen S.

Jun 30, 2024

·

Stayed 1 night

This is an average property. Main complaint is that the room only had a shower - no tub.

4

april

Jun 17, 2025

·

Stayed 2 nights

We did a two-night stay with friends and kids for a sports camp. Upon check-in the area around the hotel is poorly maintained and overrun with grass and weeds. Pamela was VERY kind and check in was great. The rooms were very old and could use an upgrade, my room 309, the outlets on the wall under the thermostat did not work nor did the outlets on the nightstand, which was very inconvenient for charging my phone and electronics. The shower had poor drainage as well. The area by the microwave and fridge were very dusty. Overall the hotel could use an overhaul and the gentleman at the front desk when i asked about a late check out for my friend and I was not very accommodating and I know this hotel will never be at full capacity so to allow one extra hour for two rooms did not seem like a big ask.

4

David

Apr 19, 2024

·

Stayed 1 night

AC did not work. Not all lights worked.

10

Julie

Sep 11, 2023

·

Stayed 2 nights

Clean. Friendly staff. Spacious suite. Comfortable bed. Great stay!

8

Mikhail

Dec 19, 2023

·

Stayed 1 night

bit noisy due to it is proximity to highway

8

Miguel

Jul 19, 2023

·

Stayed 1 night

It exceeded my expectations my only complaint is that there was no sofa in the 2 queen bed room when it was listed online, otherwise everything was great.

6

tracy

Aug 24, 2024

·

Stayed 2 nights

Clean, good breakfast selection. Poor location, no decaf in room and lobby coffee taken away at night, no bathtub, uncomfortable pillows and bed.

8

Nanette

Oct 3, 2025

·

Stayed 2 nights

We stayed on the first floor. We found that with the curtains, the sheers closed completely, but the heavier ones did not. This made visibility from the outside to see occupants inside at night. We had to use a hanger with clips to close the heavier curtains so no one can see inside. Don’t know if this was a design error, but we were uncomfortable with having people in the parking lot able to see us inside during the evening.

8

Bethany

May 15, 2023

·

Stayed 1 night

Room 212 is above the automatic front door, when it opens and closes all day and night the rumble is very loud in room 212. The door is thin and all noise from the hallway is audible through the door. The bathroom toilet seat is delaminating and should have been replaced, also, the bathroom sink drains very slowly. That being said, the breakfast buffet was fully stocked right until closing at 10, the room was incredibly clean, more so than any other hotel we've been in recently. The room smelled clean, with a pine aroma. The room was spacious, with both a fridge and microwave.The staff person at the front desk was friendly. We would stay here again, just not in that room.

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Service

Service is widely praised as warm and helpful at the front desk, with multiple shout‑outs to staff by name. However, a few guests report serious issues, including mishandled keys, reservation/refund disputes, and being assigned an occupied room.

Related guest reviews

2

William

Jun 3, 2025

·

Stayed 2 nights

The food was horrible and staff was disrespectful.

8

Douglas

Apr 10, 2025

·

Stayed 1 night

Pam was the BEST. Friendly, courteous and efficient. Give the girl a raise!

4

Kristopher

Dec 22, 2025

·

Stayed 1 night

The person at the front desk at 8 am deactivated my keys and activated a new set for someone without checking identification this is scary and dangerous and im not sure if my belongings haven’t been touched

2

Hannah

Sep 30, 2024

·

Stayed 2 nights

When I arrived, with my reservation from Hotels.com, they had me in the system, but with no dates attached, and refused to honor the reservation. The clerk was not empowered to do anything about it, and told me it was my fault for using hotels.com. The clerk was truly unhelpful. I walked away and booked another hotel for the same night.

2

Tara

Dec 11, 2023

·

Stayed 1 night

Horrible visit. Checked in and was placed in a room that was already occupied. Yes we walked in on another guest. Went back down to the desk and representative apologized and “upgraded “ us to another room. Went to the room and it was infested with bed bugs. Left the room at 2am. Upon check out we were told we wouldn’t be charged and two days later we were charged for the room. Called numerous times to speak with a manager and/or general manager and a week later have still not been contacted.

10

Susan

Jul 13, 2025

·

Stayed 3 nights

We needed a handicapped room which was lovely and especially appreciated the bench for the shower. Also, loved it that our room was right next to the pool. Pam, the receptionist who checked us in, was delightful. Only difficulty was finding the hotel!! We suggest a sign on the highway. Thanks! Bob and Sue

10

Keyon

Jul 10, 2025

·

Stayed 2 nights

Front lady was great. Helped work out room reservations

10

Micheline

Oct 13, 2024

·

Stayed 1 night

Pam at check in was so friendly, and very helpful!! She is a gem

10

azim

Oct 10, 2024

·

Stayed 1 night

Very friendly staff. At check in; breakfast and checkout

2

Jeff

Mar 28, 2025

·

Stayed 4 nights

Had an emergency come up and asked desk to checkout day early, they told me no problem they would refund me for the next day. I checked out before noon. I checked on refund and Expedia said they refused now. Called Expedia again and they said there is nothing they can do. What a bunch of garbage, was given permission by the manager, even called Expedia BEFORE I left everyone said no problem. Still have not gotten anything, spoke with manager once again said no problem have Expedia call us to take care of it. Once again Expedia contacts them and they said they would not. Either the Manager is Lying directly to me or Expedia is, they have both lost my business it seems and neither care.

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Location

Convenient for drivers with easy access to major highways and area destinations; restaurants are a short drive away. Some note highway noise and limited walkable dining, and a few had trouble finding the entrance/signage.

Related guest reviews

8

Susan

Aug 22, 2023

·

Stayed 2 nights

The only thing that we did not like about the property, is that because the windows are not double insulated, there is considerable noise from the highway.

8

Douglas

Sep 2, 2024

·

Stayed 2 nights

Easy access off the highway.

10

Ruth

Jun 14, 2025

·

Stayed 3 nights

Good location! Easy access to two major expressways. Property is clean and breakfast is excellent.

10

Cynthia

Dec 23, 2024

·

Stayed 1 night

Check in was great and the room clean. Disappointed that no dining service but several restaurants within 5 miles.

10

Mark

Aug 17, 2023

·

Stayed 1 night

Nice location for getting around Kalamazoo and area. Nice rooms and great complimentary breakfast.

10

John

Nov 25, 2023

·

Stayed 1 night

Quick and easy right off/on the highway

10

Susan

Jul 13, 2025

·

Stayed 3 nights

We needed a handicapped room which was lovely and especially appreciated the bench for the shower. Also, loved it that our room was right next to the pool. Pam, the receptionist who checked us in, was delightful. Only difficulty was finding the hotel!! We suggest a sign on the highway. Thanks! Bob and Sue

10

Brandon

May 27, 2025

·

Stayed 3 nights

The hotel was very clean, and the staff was amazing. It is also located right across the road from where I needed to be for the 3 days.

6

tracy

Aug 24, 2024

·

Stayed 2 nights

Clean, good breakfast selection. Poor location, no decaf in room and lobby coffee taken away at night, no bathtub, uncomfortable pillows and bed.

10

Jacqueline

Jul 8, 2025

·

Stayed 2 nights

The staff were very friendly. The property was clean and quiet. Nice place. Close to many restaurants.

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Dining

Most guests appreciate the complimentary breakfast with hot and cold options, but quality varies. Several mention items being mediocre or cold, inconsistent coffee service, or limited selection later in the morning.

Related guest reviews

10

Marlene

Sep 7, 2025

·

Stayed 1 night

Property is nice and staff was very friendly. No restaurant within walking distance. Breakfast was just ok. Eggs and sausage were not good. Everything else okay

8

Jane

Mar 15, 2025

·

Stayed 1 night

We stayed one night on our way back home. The property was nicely appointed and convenient to highway. The breakfast did not look appetizing so we eat elsewhere. Free bottled water was nice.

10

Mariantonietta

May 3, 2025

·

Stayed 1 night

We only stayed a night but it was a great stay. Front desk staff very friendly and breakfast was great. Quiet and clean room!

8

Robert

Jan 4, 2023

·

Stayed 1 night

Almost everything was great.The turkey sausage patties at breakfast were like slices of a hockey puck,the coffee was barely warm, and the pool water was a smidge too cold.But there were enough other selections for breakfast it didn\'t really matter.The pool heater was on the next morning and much warmer.But it sucks when the coffee is cold and all the cups distinctly say "Do Not Microwave"Everything else was top notch.Overall,very happy with our stay.

8

Vicki

Jul 4, 2023

·

Stayed 1 night

Clean and comfortable. Breakfast had no good qualities to report.

6

tracy

Aug 24, 2024

·

Stayed 2 nights

Clean, good breakfast selection. Poor location, no decaf in room and lobby coffee taken away at night, no bathtub, uncomfortable pillows and bed.

10

Timothy

Mar 17, 2025

·

Stayed 1 night

Extremely good service, VERY clean. Very helpful front desk person. Great price and delicious breakfast! Will definitely stay again.

8

Allison

Jun 23, 2025

·

Stayed 6 nights

The pool and the gym really need a facelift, but we weren't there for that. TNT breakfast was just ok and was like every other hotel I've been to. The front desk host, Pam, was amazing. Very friendly and welcoming. Coffee and tea available throughout the day. Rooms were clean. shampoo, conditioner, and body wash already in the shower, but I still bought my own. I would definitely stay here again.

10

Cheri

Apr 22, 2025

·

Stayed 1 night

Clean room, excellent breakfast and friendly staff made this a great stay.

10

Maura

Aug 25, 2024

·

Stayed 1 night

The hotel was clean and comfortable. We didn't use any of the additional amenities, other than breakfast which did include warm offerings like scrambled eggs, but it is a nice bonus to have a pool and fitness room available. Check in was smooth and there was plenty of parking. The stand out for us was the friendliness of the staff, especially Pam who was there when we checked in late for our stay. She is wonderful and we plan on returning to this property largely based on the quality of her customer service and warmth of her personality.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$98
February	$106
March	$108
April	$116
May	$122
June	$124
July	$119
August	$135
September	$126
October	$121
November	$115
December	$98

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $138	17 $142	18 $167	19 $183
20 $103	21 $123	22 $133	23 $133	24 $156	25 $177	26 $183
27 $103	28 $123	29 $133	30 $133

Su	Mo	Tu	We	Th	Fr	Sa
				1 $123	2 $126	3 $126
4 $113	5 $133	6 $133	7 $133	8 $123	9 $153	10 $153
11 $113	12 $138	13 $133	14 $133	15 $123	16 $126	17 $126
18 $113	19 $133	20 $133	21 $133	22 $123	23 $126	24 $128
25 $113	26 $133	27 $133	28 $133	29 $123	30 $126	31 $126

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Room, 1 Queen Bed

Room, 1 King Bed, Hearing Accessible (Roll-In Shower)

Room, 1 King Bed

Room, 2 Queen Beds, Hearing Accessible, Balcony

Studio, 1 King Bed with Sofa Bed

Room, 2 Queen Beds, Hearing Accessible (Accessible Bathtub)

Room, 2 Queen Beds

Guest reviews

Very good

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

FAQs about Fairfield Inn by Marriott Kalamazoo West

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Prices for upcoming dates