Name: Sleep Inn & Suites Kalamazoo Southwest
Address: 5597 S 9th St, Kalamazoo, Michigan, United States of America, Kalamazoo, Michigan, US
Price range: $66–$154 per night
Rating: 8.3

What guests think

At Sleep Inn & Suites Kalamazoo Southwest, travelers repeatedly praise the friendly, accommodating staff and the convenient location near I‑94, while feedback is more mixed on room size, noise, and upkeep across parts of the property.

Cleanliness is inconsistent: many guests found rooms and common areas very clean, but others reported musty odors, stained linens, or pests. Breakfast earns both compliments for variety and criticism for cold items or broken coffee machines. Operational issues like elevator or ice machine outages and occasional key card or door problems are mentioned. Expect a budget stay with welcoming service and variable maintenance.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Amenities are basic, and several reviews note maintenance problems such as intermittent elevator service, broken ice or vending machines, and finicky entry locks or doors; parking is easy but occasionally unplowed or dim.

Related guest reviews

10

Kenneth

Sep 23, 2025

·

Stayed 4 nights

Location was great, staff was friendly. One of the doors was temperamental and worked sometimes.

8

Ken

Aug 9, 2023

·

Stayed 1 night

Stayed here one night on a road trip. Staff were pleasant, bed was comfortable, room was clean. Hotel was two minutes from the highway, but was still quiet. On the down side, some repairs were needed to the facility (e.g., a bathmat covering a hole in the elevator floor). Most concerning, there was no coffee available at breakfast because the machine was broken. They could have at least obtained some instant coffee and hot water for needy guests like myself.

6

Marvin

May 20, 2024

·

Stayed 4 nights

A bit run down. Elevator didn't work for a day. Bathtub drain was slow.

10

mike

Feb 17, 2025

·

Stayed 1 night

Everything was in order. Only thing was the parking lot was not plowed. Not a deal breaker for us but could be troublesome for others.

4

David

Dec 29, 2024

·

Stayed 1 night

DO NOT STAY HERE First impression - leak in front foyer being held up with, I’m not joking, PRINTER PAPER. Elevator sounded on its last leg and panel being held by ONE SCREW. Late check out was 20$ an hour, which is crazy but reasonable if the hotel wasn’t a ghost town. All ice machines in the entire hotel were broken- had to call front desk 5 times to get anyone, breakfast buffet had multiple signs that they will charge you if they find food in your room- why are there microwave and fridges? Poorly patched holes in walls of room. Entire floor smelled like an ashtray-no app worked on TV AT ALL. Mattress was itchy and not quality. Desk/coffee area covered in layer of dust.

4

Jim

May 25, 2025

·

Stayed 2 nights

The television in my room didn’t work both nights I was there. They weren’t interested in fixing problem nor switching me to another room. Ice machines were down as well.

6

Federica

Jul 5, 2024

·

Stayed 4 nights

Coffee machine was out of order during all 4 nights of our stay, the room was pretty small

6

Krystin

Sep 29, 2025

·

Stayed 1 night

The room smelled pretty bad. Almost like mold or mildew. Had to open the window to air it out. There was a pair of dirty socks next to the bed. The side enterance didnt work with our key card. Which is where we had to park at night. The air worked thankfully & the front desk girl was nice.

8

jolynn

Jul 2, 2024

·

Stayed 2 nights

This property was well maintained to a certain extent. It was newly renovated and the room was nicely appointed. Our room had a window seat that was very comfortable and provided another sitting option. The bed was very comfortable and everything worked properly. The hot breakfast was well stocked with the exception of the coffee machine being out of order (on the second day a coffee maker was in use.). We did have an odd happening. About an hour after we were settled in our room, two guests came into the room using their key card. We all were taken aback by the event as key cards are generally secure. I am sure they returned to the front desk and informed them of the error. I had a similar incident the following day. I went to get ice and when I returned my key card wouldn't work. When I went to the desk to have it reactivated the employee wasn't very apologetic and couldn't tell me why it happened, she only worked there... we might stay again if we are in the area, but I don't know that I would recommend it.

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Cleanliness

Cleanliness varies: many guests describe rooms and common areas as very clean, while others reported musty odors, stained linens, hair, mold or mildew, or pests.

Related guest reviews

4

Tiana D

Jan 18, 2025

·

Stayed 1 night

The property could definitely use a good deep cleaning in the lobby, elevator, and the rooms. The room i had had so much hair on the bed and floor from previous guests, the tv didn't work at all. Very disappointing for the price, I didn't complain much because it was a one night stay. But I wont be returning.

10

Debbie

Oct 8, 2025

·

Stayed 2 nights

Staff was very welcoming and personable. The room was very clean.

10

Linus

Oct 26, 2023

·

Stayed 1 night

This is a nice,clean hotel to stay at. The staff at the front desk was friendly and the building was clean. The complimentary breakfast was great with lots of options. Good value for the price. Would recommend this one.

6

Amy

Aug 2, 2025

·

Stayed 2 nights

I will not be coming back. The room was moist with a funky smell. You could tell the shower curtain had not been washed by the build-up of mildew. Mold thickly coated the dinghy off-white ceiling of the bathroom, and excrement was prevalent upon gazing the toilet. Room was not very clean. The breakfast was okay.

2

Heather

Jul 18, 2025

·

Stayed 1 night

The room was dirty—hair in the shower and in the bed.

6

Corinna

Jul 21, 2024

·

Stayed 1 night

Sheets had stains. Room smelled musty and had a faint smoke smell.

4

Alison

Aug 6, 2025

·

Stayed 1 night

Cockroaches in breakfast buffet area and at hotel front door. 3 Bags of trash left outside front door by trash can probably doesn’t help this problem. Saw cockroach on the wall and spit out our food and immediately checked out. Very loud neighbors. Barefoot customers eating in food area

4

Ray

Jan 28, 2024

·

Stayed 1 night

Cramped and dirty. The sheets were dirty, with hair on the pillows. Mold/mildew in the shower, and needs a remodel. Tub has a big chip out of the enamel. Tight space for two beds.

10

Joyce

Oct 1, 2025

·

Stayed 1 night

Very clean. Positive greeting when we arrived. We will stay there whenever we stay in Kalamazoo.

10

Cindy

Jun 24, 2024

·

Stayed 4 nights

Quiet, clean and affordable

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Rooms

Rooms are generally compact, with comfortable beds but limited space; several guests mention thin walls and occasional maintenance issues with TVs, fixtures, or hot water.

Related guest reviews

8

Kelly

Apr 7, 2025

·

Stayed 3 nights

Hotel was okay. Room was really small, staff was friendly & the breakfast was good.

8

Jaime

Sep 27, 2024

·

Stayed 1 night

Room was small and clean. Bed was comfortable. Little to no hot water and the toilet would not stop running. Couldn’t turn the sink on all the way because the faucet would hit the frame of the mirror. But, this is probably what should be expected at a hotel for around $100 a night.

8

Laura

Nov 13, 2024

·

Stayed 2 nights

Overall property was great. King bed room was extremely small. Very tight, I was using a wheel chair, could barely move.

6

Gregory

Jul 19, 2025

·

Stayed 1 night

Room was clean but very small. Not enough room to move around. The bathroom was fine except the length of the mirror interfered with the faucet meaning the water wouldn't stay on . Never experienced that issue in a hotel room before.

6

Steve

Jun 10, 2024

·

Stayed 1 night

Ok but noisy as hell! Walls paper thin. Heard highway traffic and people coming in at all hours.

6

Joan

Aug 21, 2025

·

Stayed 1 night

Walls very thin and you can hear neighbors, bed comfy, room very small.

8

Eric

Jun 22, 2023

·

Stayed 1 night

Nice area, decent breakfast, but the room was very small.

6

Jeremy

May 17, 2024

·

Stayed 1 night

Overall a good experience; however, the television didn’t work.

6

John

Apr 4, 2024

·

Stayed 2 nights

The hotel was clean, quiet, and conveniently located. The complimentary breakfast was not great, but also not notably worse than typical for hotels in this price range. We had two problems, however. First, several of the electrical outlets in our room did not work, which I discovered after the first night when I found that my phone had not charged at all. Second, the hot water in the bathroom was never better than lukewarm. I don't know if other rooms had the same electrical problems, but the water issue was apparently widespread.

8

Katherine

Dec 21, 2023

·

Stayed 1 night

Smallest hotel room we’ve ever stayed in. There was blood on the cover to the bed that we did not notice until we were leaving in the morning. Breakfast wasn’t bad; several options including DYI fresh waffles. Staff was helpful and friendly.

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Service

Service is a strong point, with numerous mentions of welcoming, helpful front desk staff who resolve issues and provide efficient check‑ins.

Related guest reviews

10

Robert

May 5, 2024

·

Stayed 1 night

Just a lovely place. Kyle, the Manager, was extremely helpful and welcoming. Superb employee.

10

Thomassina

Jun 27, 2025

·

Stayed 1 night

Absolutely amazing check-in was a blast. Mika was amazing. She rolled with the punches of our card not working two or three times realize she had to reset the system gave us great ideas for food. It was amazing. We will come again.

10

Jared

Oct 3, 2024

·

Stayed 1 night

Great location just off of 94, quiet and secluded. Check in staff was friendly and efficient, nice rooms and seems like a newer property, clean and updated.

10

Michael

May 7, 2025

·

Stayed 1 night

We were happy we chose the Sleep Inn for a family party and WMU Graduation celebration weekend. 1st the staff was great and I met several of them. They could confirm all our rooms reserved at different times and different ways. Then they were great about efficient checkin. Breakfast hit the spot. Price was reasonable for a busy weekend. They were always friendly. We will stay here again!

10

Mitchell

May 12, 2025

·

Stayed 1 night

Very helpful and personable staff who went out of their way to be helpful. It was refreshing to experience.

10

Dallas

Jul 25, 2023

·

Front desk staff were amazing! The room was clean, as was the entire facility. Would definitely stay here again and have no problem recommending it. Didn’t partake in breakfast but have no doubt it was as good as the rest of the place. Wi-Fi was great too! And so conveniently located off the interstate. Awesome place to stay.

10

Jeff

Jul 21, 2025

·

Stayed 1 night

The receptionist Amber made us feel more welcomed than any hotel we’ve ever been to. She’s a jewel that Sleep hotels should keep and train other employees to emulate.

10

Nancy

Jun 28, 2025

·

Stayed 1 night

It was everything we hoped it would be for our one night stay for a nearby concert. They were helpful getting us directions to the Wings Event Center and later to join the rewards program. Breakfast was a delicious send off meal before heading home.

10

Tracy

Jul 7, 2025

·

Stayed 1 night

The desk person on staff was amazing. I booked through a third party travel site and there was some kind of mix up. I had a prepaid reservation and they had no record. She jumped through hoops at 1230am when we arrived trying to get it figured out and when that wasn’t possible, she checked us in anyway so we could figure it out in the morning with the site manager. Not many places show that kind of dedication and trust anymore.

10

Ariel

Nov 2, 2024

·

Stayed 1 night

Property was clean and neat, and staff was incredibly friendly!

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Location

Location is convenient just off I‑94, with easy access and a generally quiet setting; dining and shops are a short drive.

Related guest reviews

10

Christopher

Jul 8, 2023

·

Stayed 1 night

Good location in Kalamazoo

10

Carole

Jul 9, 2023

·

Stayed 1 night

The property is right off the main highway & there is shopping closeby as well as restaurants.

10

Kenyatta

Feb 14, 2025

·

Stayed 2 nights

Love the location close to dining and the highway

10

Carol

Nov 27, 2024

·

Stayed 1 night

Easy access on/off I-94

10

Jared

Oct 3, 2024

·

Stayed 1 night

Great location just off of 94, quiet and secluded. Check in staff was friendly and efficient, nice rooms and seems like a newer property, clean and updated.

10

Mike

Aug 24, 2025

·

Stayed 1 night

Good location … not too far off the hiway. And CLEAN!!

10

Steven

Jul 10, 2024

·

Stayed 6 nights

Very convenient place to stay, right off interstate 94 and 9th Street. Neat and clean.

8

Kari

May 17, 2023

·

Stayed 1 night

We stopped for one night on our way from Chicago to Toronto. Quick check-in and nice spacious room. Easy to arrive and leave the hotel. Free parking.

8

Amy

Sep 17, 2024

·

Stayed 1 night

Great location right off I94, not super close to many stores but very quiet. Hallway decor had me concerned since it was dated and smelled a bit. But room was updated, comfy bed and pillows, felt safe as I was traveling alone. Recommend this one!

10

Richard

Aug 11, 2023

·

Stayed 1 night

Great location

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Dining

Breakfast receives mixed feedback—many appreciate the variety and hot items, but others found food cold or the coffee machine out of order at times.

Related guest reviews

10

Kyle

Mar 26, 2025

·

Stayed 1 night

No problems. Breakfast was nice and jad a great selection.

8

Ken

Aug 9, 2023

·

Stayed 1 night

Stayed here one night on a road trip. Staff were pleasant, bed was comfortable, room was clean. Hotel was two minutes from the highway, but was still quiet. On the down side, some repairs were needed to the facility (e.g., a bathmat covering a hole in the elevator floor). Most concerning, there was no coffee available at breakfast because the machine was broken. They could have at least obtained some instant coffee and hot water for needy guests like myself.

8

miguel

Oct 26, 2025

·

Stayed 2 nights

The breakfast wasn’t that good the biscuits were cold and so was the gravy

6

Joe

Aug 24, 2025

·

Stayed 1 night

The original room smelled and we asked for another room and they provided. Breakfast was not great.

8

Shannon

Aug 20, 2024

·

Stayed 1 night

Incredible breakfast clean comfortable room

8

Tara

Apr 4, 2023

·

Stayed 3 nights

The hotel looks super cute on the outside, but once inside is pretty standard, neither good not bad. The breakfast was disappointing. The first day the food was cold and had to be heated up in the microwave. The next two days they were out of coffee and some food items. The breakfast person seemed very non chalant and even somewhat annoyed when a couple of people asked about getting food refilled.

6

Federica

Jul 5, 2024

·

Stayed 4 nights

Coffee machine was out of order during all 4 nights of our stay, the room was pretty small

10

peter

Aug 18, 2025

·

Stayed 1 night

Room was clean, fair price, good breakfast I would definitely stay again

10

Mary

Aug 7, 2025

·

Stayed 1 night

Clean, quiet, and friendly staff. Breakfast was delicious also.

10

Floyd

Jun 4, 2024

·

Stayed 2 nights

While everything was fine, the breakfast was amazing!

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AI-generated summary based on recent guest reviews

Month	Average price
January	$64
February	$67
March	$78
April	$77
May	$82
June	$93
July	$94
August	$90
September	$84
October	$77
November	$69
December	$65

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15 $119	16 $85	17 $85	18 $154	19 $153
20 $73	21 $66	22 $66	23 $67	24 $70	25 $139	26 $139
27 $66	28 $67	29 $67	30 $67

Su	Mo	Tu	We	Th	Fr	Sa
				1 $67	2 $73	3 $73
4 $67	5 $67	6 $67	7 $67	8 $67	9 $114	10 $123
11 $67	12 $67	13 $67	14 $67	15 $67	16 $105	17 $97
18 $67	19 $67	20 $67	21 $67	22 $67	23 $73	24 $73
25 $67	26 $66	27 $67	28 $67	29 $67	30 $94	31 $91

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Monthly average prices

About this property

Location

Room options

Room, 2 Queen Beds, Accessible (Accessible Tub)

Suite, 1 King Bed with Sofa Bed (Efficiency, Upgrade)

Standard Room, 2 Queen Beds

Room, 1 Queen Bed, Accessible (Roll-In Shower)

Room, 2 Queen Beds, Accessible (Roll-In Shower)

Standard Room, 1 King Bed

Standard Room, 1 Queen Bed

Room, 1 Queen Bed, Accessible (Accessible Tub)

Guest reviews

Very good

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Sleep Inn & Suites Kalamazoo Southwest

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Prices for upcoming dates