Name: Sheraton Detroit Novi
Address: 21111 Haggerty Road, Novi, Michigan, United States of America, Novi, Michigan, US
Price range: $118–$919 per night
Rating: 8.15

What guests think

Across reviews of Sheraton Detroit Novi, guests often praise clean, comfortable rooms and friendly, accommodating staff, while noting recurring issues like slow or out-of-service elevators, occasional housekeeping lapses, intermittent hot-water or temperature problems, and noise disruptions during large events.

The suburban location is convenient for shopping and dining, and many enjoyed the on-site food, though some reported poor bar or café service and limited breakfast inclusions. Families liked the indoor pool, but a few found the water uncomfortably cold and noted there is no hot tub. Overall, expect a modern, business-leaning stay with generally helpful service; check elevator and water status if visiting during busy periods.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities include an indoor pool that many families enjoyed, though some found the water very cold and there is no hot tub. Elevator outages or slow service were reported repeatedly, with isolated parking issues (lot closure/long walks and break-ins).

Related guest reviews

8

Kathleen

Dec 15, 2025

·

Stayed 1 night

The hotel was beautiful and well—equipped. The staff was friendly. My only complaint is that the pool is FREEZING. They have an indoor pool and it felt like there was no heat in the pool room and the temperature of the water had to have been in the 60s. My son lives to swim at hotel pools. Honestly, 100% of the reason we booked this one was the really nice looking pool. I wish they invested a little more in it to make it a better place to be. Even the water in the pool shower was cold, so there was no way to warm up short of taking a shower back in my room.

10

erin

Jul 12, 2025

·

Stayed 2 nights

The pool area was awesome!!!

8

Shahram

May 10, 2024

·

Stayed 2 nights

The elevator was slow and causing a lot of delay

4

michael

Jul 31, 2023

·

Stayed at this hotel for a convention and it was awful. There were only two elevators and one had been down for months. Within an hour the other one went out and we were told to use the service elevator. The halls were hot and humid the entire time. We went to the hotels bar/restaurant for dinner and a drink, and quickly realized that was a mistake. Good luck getting any service there. Just getting a drink at the bar took about 15 minutes if not more. We are never staying at this hotel again, if you have to stay in the area avoid this one.

10

Aki

May 5, 2024

·

Stayed 1 night

It was clean, very nice hotel. Only one thing that I wasn’t happy about.., that is only one elevator is working. It took forever to get on. Besides that it’s perfect place to stay. I would stay again

10

Tricia

Oct 3, 2023

·

Stayed 1 night

Beautiful hotel. The only thing that was out of their control is the elevators were down and we were on the sixth floor.

8

JAMES

Jul 26, 2025

·

Stayed 2 nights

Very small bathroom. One parking lot closed for the three days we were there, very long walk to room. Room could have been a bit cleaner, popcorn on floor behind round work table...plug in on table not working Bed was comfortable.

10

John N. Trobaugh,

Nov 5, 2024

·

Stayed 9 nights

One of the passenger elevators was out during my stay.

6

Lissiah

Jul 26, 2023

·

Stayed 4 nights

6 cars were broken into at 6am. There were more break ins a couple months earlier. Park at your own risk

4

Chantal

May 20, 2024

·

Stayed 2 nights

The staff at the front desk is always rude and unwelcoming. This is my second time staying here and I came because it’s a nice hotel but I was reminded of how rude the staff always is when you come to the front desk. Also, the elevator being down when there is only one other elevator was difficult to deal with due to the long wait times.

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AI-generated summary based on recent guest reviews

Cleanliness

Many guests found rooms and public areas clean, even spotless at times. Others reported housekeeping lapses and maintenance-related cleanliness issues (unclean bathrooms/bathtubs, dusty rooms, dirty glassware, and missed daily service).

Related guest reviews

10

NaImah

Apr 9, 2025

·

Stayed 2 nights

Great property. Clean.

10

Dorian

Nov 2, 2025

·

Stayed 1 night

Very clean room, large television with streaming, professional agents to check you in

10

Sydnee

Apr 9, 2024

·

Stayed 1 night

Nice, neat, and clean. Staff was very friendly and helpful.

4

Kenji

Jun 6, 2023

·

Stayed 1 night

Room dusty and not clean. Facility is old.

4

Wendy

Oct 3, 2024

·

Stayed 1 night

Hotel had only one functioning elevator and our bathroom was not even close to clean.

6

Damon

Aug 12, 2024

·

Stayed 1 night

The toilet was not cleaned properly, you could still see dripping from previous use. Need black light inspection!

6

Helen

Aug 11, 2025

·

Stayed 4 nights

They didn’t clean the room daily. Only thing they did were that made the bed. Calling for customer service was very bad. Before I booked the room, I had a question about the breakfast. First Lady picked up my call with baby taking and dishwashing sounds. She couldn’t answer my question and hung up the phone. I called back and it was the same person that I talked with earlier. When I repeat my question again, she just hung up the phone. Please think about this type of working at home’s quality.

4

Jia

Aug 14, 2025

·

Stayed 1 night

It is in a very convenient location, with supermarket open until midnight, McDonald’s right cross the street. We stayed four nights there nobody cleaned bathtub at all

10

Onadette

Nov 6, 2025

·

Stayed 1 night

The room was spotless, everyone was so friendly,really enjoyed my stay.

10

Ta Yi

Jul 11, 2025

·

Stayed 2 nights

Nice and clean

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AI-generated summary based on recent guest reviews

Rooms

Rooms are modern, comfortable, and often refreshed, with good beds and large TVs. Downsides mentioned include small bathrooms, occasional noise during events, limited bedside outlets, sporadic HVAC or window issues, and spotty in-room streaming or Wi-Fi.

Related guest reviews

8

Jim

Nov 20, 2023

·

Stayed 2 nights

The refrigerator was turned off, and there was no knob to turn it up, so I used my tweezers

6

Resham

Aug 6, 2025

·

Stayed 4 nights

Easy access to freeways, strange conference held there that wknd--odd for that caliber of hotel so lots of ppl in costumes, smoking, noisy. Dining hours limited. Roll in shower that made a mess in the whole bathroom bc shower head in wrong place. Poor lighting in the room. No light above shower

2

Scott

Jun 26, 2025

·

Stayed 1 night

The room itself was OK, worst part is there are no outlets near the nightstands so you have to charge your devices across the room. Super small bathroom. The worst part of this property, and the reason I will never go back, is the horrible, inept service at the lobby bar/restaurant. The two individuals running it were a complete disaster and either need extensive training or replacement, They purposely avoid eye contact so they don't have to do the work, and if they walked any slower they would be moving backward. The bar was a complete mess, with glasses, dishes, check recipts all over the place. I even observed the bartender pour a wine order into a dirty wine glass that had been sitting on the bar for 45 minutes. I interjected at that point and informed him those dishes were dirty. For $350/night, I will NEVER come back to this horrible place.

6

Rosie

Jan 11, 2025

·

Stayed 2 nights

Lobby is freezing.. heat in room is messed up. bathroom in room freezing no heat .. !!! i left a day early!!! i only stayed one day NOT 2 .. not comfortable

8

JAMES

Jul 26, 2025

·

Stayed 2 nights

Very small bathroom. One parking lot closed for the three days we were there, very long walk to room. Room could have been a bit cleaner, popcorn on floor behind round work table...plug in on table not working Bed was comfortable.

4

Darlene

Jul 13, 2025

·

Stayed 1 night

The window in my room was leaking so much that we could not sit near it. I had to clean it up myself. They could not give me a new room. Water dripped all night. I couldn’t sleep.

10

Lawrence

Jul 7, 2025

·

Stayed 2 nights

Overall my stay was great. Staff was friendly and accommodating. Not sure why, but the A/C unit in my room was a bit noisy with a random

6

Leena

Jul 19, 2024

·

Stayed 4 nights

The hotel itself is nice. We had the terrible luck of staying there at the same time as a convention and some other large groups. The noise from those next to us kept us awake until 3 am. We had to call the front desk twice before someone came up to alert the room next door about the noise complaint.

8

Aaron

Apr 19, 2025

·

Stayed 2 nights

I stay there 2-3 times a year. this time I had to keep resetting the television to get to properly stream the apps.

10

YUN-CHANG

Mar 8, 2024

·

Stayed 1 night

The hotel’s installations are aged as you can easily noticed yet the rooms are beautifully refurbished and really comfortable.

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AI-generated summary based on recent guest reviews

Service

Staff are frequently described as friendly, helpful, and accommodating. However, multiple guests reported issues such as rude or unresponsive interactions, slow or poor bar/café service, delayed check-in, and billing mistakes.

Related guest reviews

10

Amy

Sep 26, 2025

·

Stayed 1 night

Great room and the staff was so accommodating and friendly!

10

Daniel

May 3, 2025

·

Stayed 1 night

Friendly and helpful staff.

2

Scott

Jun 26, 2025

·

Stayed 1 night

The room itself was OK, worst part is there are no outlets near the nightstands so you have to charge your devices across the room. Super small bathroom. The worst part of this property, and the reason I will never go back, is the horrible, inept service at the lobby bar/restaurant. The two individuals running it were a complete disaster and either need extensive training or replacement, They purposely avoid eye contact so they don't have to do the work, and if they walked any slower they would be moving backward. The bar was a complete mess, with glasses, dishes, check recipts all over the place. I even observed the bartender pour a wine order into a dirty wine glass that had been sitting on the bar for 45 minutes. I interjected at that point and informed him those dishes were dirty. For $350/night, I will NEVER come back to this horrible place.

4

mary

Jan 27, 2025

·

Stayed 1 night

We went to Novi, MI for a cheerleading competition, arrived at hotel early were told to come back in half hour all in all check in was 4pm we finally got in a room at 6 pm and mind you people on wait list came and got in rooms before us. Gentlemen at front desk was very nice offered us buffet tickets for breakfast that would cover all 4 of us, hotel room and hotel room were very nice except sandwich left in fridge, 3 of us went down for buffet, my granddaughter only get melon and 1-sausage and we make a plate for my other daughter waitress came to our ur table she was not overly friendly I told there was 4 plates not 3 and I had buffet cards meal came to 80.00 I put on tip she told me to put cards inside we check out and drive away I notice I was charged 50.00 deposit as well as 64.00 for breakfast which they said was mistake cards were missing then why did you take some off and they were put back on card immediately that was yesterday morning they have not refunded me the 50.00 deposit nor my other money minus tip! I feel we were treated unfairly we come from town in the UP don't gave a lot of extra money to be taken advantage of, I will never recommend this hotel or stay there ever again!

6

Helen

Aug 11, 2025

·

Stayed 4 nights

They didn’t clean the room daily. Only thing they did were that made the bed. Calling for customer service was very bad. Before I booked the room, I had a question about the breakfast. First Lady picked up my call with baby taking and dishwashing sounds. She couldn’t answer my question and hung up the phone. I called back and it was the same person that I talked with earlier. When I repeat my question again, she just hung up the phone. Please think about this type of working at home’s quality.

10

Andrea

May 11, 2025

·

Stayed 1 night

We had an excellent stay. Would definitely stay here again. Exceptional guest services.

10

Andrew

Dec 22, 2024

·

Stayed 1 night

The shower had issues and so did the door but they promptly send up a maintenance person to rectify the issue. Would highly recommend

6

Mosein

Aug 9, 2024

·

Stayed 1 night

The front desk staff are horrible.

2

Shannon

Apr 7, 2025

·

Stayed 1 night

Really mean lady that works at the cafe novi in the morning. My coffee was half full and charged for a large. So upset

10

Kristina

Jul 27, 2025

·

Stayed 1 night

My daughter and her friends stayed here, so we could enjoy the activities in the city. We were greeted by an amazing staff member Rio. He was so helpful, kind and friendly. Thanks again Rio for all your kindness!

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AI-generated summary based on recent guest reviews

Location

Convenient suburban spot close to restaurants, shopping, and major roads; good for business and local visits. Some noted it’s a drive from downtown Detroit and the airport.

Related guest reviews

10

Natasha

Jul 23, 2023

·

Stayed 1 night

Beautiful clean and easy to access

6

Resham

Aug 6, 2025

·

Stayed 4 nights

Easy access to freeways, strange conference held there that wknd--odd for that caliber of hotel so lots of ppl in costumes, smoking, noisy. Dining hours limited. Roll in shower that made a mess in the whole bathroom bc shower head in wrong place. Poor lighting in the room. No light above shower

10

Suzanne

Jul 21, 2024

·

Stayed 1 night

Last minute booking due to flight cancellations. Far from airport but nice stay.

10

Kyle

Dec 24, 2024

·

Stayed 1 night

Very nice, friendly staff,good food and close to alot of restaurants and shopping

8

Philip

Jul 31, 2024

·

Stayed 2 nights

Clean, accessible and close to most amenities. Some areas are starting to show age and require refreshing, especially the elevators.

4

Jia

Aug 14, 2025

·

Stayed 1 night

It is in a very convenient location, with supermarket open until midnight, McDonald’s right cross the street. We stayed four nights there nobody cleaned bathtub at all

10

Kortnee

Sep 10, 2023

·

Stayed 1 night

This hotel really exceeded expectations. The room was clean, great amenities offered. Staff was so friendly and helpful. Our room needed some additional items and the front desk staff were so helpful in a very timely manner. The hotel is near plenty of food and shopping, even though walkable. Will definitely stay here again.

10

Nathan

Apr 22, 2024

·

Stayed 1 night

Stayed here twice for kids travel sports. Nice hotel, good location, clean, and friendly staff.

10

Leon

Feb 2, 2025

·

Stayed 2 nights

Absolutely Great! This hotel is a hidden gem. It’s away from downtown Detroit but if you’re ok with the drive and wanna save some money without having to sacrifice on comfort & niceness of a hotel this is a must stay. I’m reluctant to post because I want this hotel to stay the course they are on but the definitely deserve the highlight

10

Eric

Mar 17, 2023

·

Stayed 1 night

Here on business, located close to my meeting, nice, quiet rooms - everything you need

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AI-generated summary based on recent guest reviews

Dining

Many enjoyed tasty food and a good breakfast, with banquet catering praised. Others cited inconsistent bar or café service, limited hours, and issues like no complimentary coffee or breakfast not included.

Related guest reviews

10

Samantha

Nov 17, 2024

·

Stayed 5 nights

Perfectly clean location. Friendly staff. Food was amazing! Tamika was very helpful and gave great suggestions for dinner each night! I will definitely stay at this location again!!

6

Judith

Jun 25, 2025

·

Stayed 3 nights

We were there for a conference with meals, and we gave the banquet/dining staff a standing ovation on the last day. The banquet service was outstanding, the food was well made and very good, and the staff was more than gracious in making sure everything went well

10

Jennifer

Dec 1, 2024

·

Stayed 1 night

It was a very comfortable stay however, the Starbucks was awful.

6

Resham

Aug 6, 2025

·

Stayed 4 nights

Easy access to freeways, strange conference held there that wknd--odd for that caliber of hotel so lots of ppl in costumes, smoking, noisy. Dining hours limited. Roll in shower that made a mess in the whole bathroom bc shower head in wrong place. Poor lighting in the room. No light above shower

2

Scott

Jun 26, 2025

·

Stayed 1 night

The room itself was OK, worst part is there are no outlets near the nightstands so you have to charge your devices across the room. Super small bathroom. The worst part of this property, and the reason I will never go back, is the horrible, inept service at the lobby bar/restaurant. The two individuals running it were a complete disaster and either need extensive training or replacement, They purposely avoid eye contact so they don't have to do the work, and if they walked any slower they would be moving backward. The bar was a complete mess, with glasses, dishes, check recipts all over the place. I even observed the bartender pour a wine order into a dirty wine glass that had been sitting on the bar for 45 minutes. I interjected at that point and informed him those dishes were dirty. For $350/night, I will NEVER come back to this horrible place.

10

Vicki

Feb 22, 2023

·

Stayed 3 nights

Clean, very nice employees, nice breakfast buffet

8

Judy

Jun 22, 2025

·

Stayed 3 nights

At conference. Excellent food.

10

Jan

Dec 27, 2025

·

Stayed 2 nights

It’s a wonderful hotel. And, the food is tasty.

10

Katherine

Sep 5, 2025

·

Stayed 2 nights

Excellent staff. No complimentary coffee anymore :(

2

Shannon

Apr 7, 2025

·

Stayed 1 night

Really mean lady that works at the cafe novi in the morning. My coffee was half full and charged for a large. So upset

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AI-generated summary based on recent guest reviews

Month	Average price
January	$172
February	$182
March	$167
April	$160
May	$175
June	$157
July	$147
August	$166
September	$149
October	$172
November	$170
December	$163

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17 $211	18 $178	19 $163
20 $125	21 $239	22 $292	23 $253	24 $240	25 $919	26 $181
27 $123	28 $149	29 $177	30 $199

Su	Mo	Tu	We	Th	Fr	Sa
				1 $180	2 $182	3 $185
4 $129	5 $171	6	7 $209	8 $176	9 $134	10 $194
11 $118	12 $189	13	14 $228	15 $217	16 $232	17 $189
18 $134	19 $155	20 $204	21 $205	22 $174	23 $298	24 $238
25 $139	26 $164	27 $259	28 $219	29 $177	30 $137	31 $270

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Room, 1 King Bed

Club Room, 2 Queen Beds

Room, 2 Queen Beds (Mobility Accessible, Tub)

Room, 2 Queen Beds

Club Room, 1 King Bed

Room, 1 King Bed (Mobility Accessible, Tub)

Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

Executive Suite, 1 Bedroom

Room, 1 King Bed with Sofa Bed

Club Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

Guest reviews

Very good

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Sheraton Detroit Novi

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Prices for upcoming dates