Name: Best Western Plus The Normandy Inn & Suites
Address: 405 South 8th Street, Downtown West, Minneapolis, Minnesota, United States of America, Minneapolis, Minnesota, US
Price range: $109–$398 per night
Rating: 8.8

What guests think

At Best Western Plus The Normandy Inn & Suites, travelers consistently praise the friendly staff, downtown location walkable to US Bank Stadium, Target Field, and the Armory, and the atrium pool with hot tub and sauna, plus handy on-site parking.

Rooms are generally comfortable and spacious, with updated dual-head showers and a cozy historic style. Common drawbacks are inconsistent housekeeping, occasional maintenance or noise issues (AC, hot water or water pressure, hallway/street noise), and restaurant or bar hours, pricing, or service that disappoint some guests. Expect a historic-feeling, mid-range stay with strong service and convenient amenities.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

AI-generated summary based on recent guest reviews

Facilities

Guests highlight the atrium pool, hot tub, and sauna, plus nightly milk-and-cookies and convenient paid parking; an on-site bar/restaurant and occasional event shuttle add convenience. Some note early bar closing, sporadic hot-tub/pool access issues, and elevator problems.

Related guest reviews

6

Melissa

Aug 11, 2025

·

Stayed 3 nights

Pool was fun, but did not require a room key and shady people were coming and going. A girl was sitting in a daze picking at her leg for 5-10 mis. I grabbed my kid and left.

10

Michael

Sep 23, 2024

·

Stayed 1 night

Came for Viking game, stayed one night. Great location within walking distance to stadium, approx 5 blocks away. Parking reasonable and could stay in parking lot even after we checked out.

10

Russell

Aug 29, 2025

·

Stayed 2 nights

I have stayed here on multiple occasions. The beds are comfortable. The bathroom has plenty of room. Shower has 2 heads, one being a rain head. They have Osmosis water available. Bring your own cups for beverage, as they only have glass glasses. There is a Keurig in the room. Coffee provided was ok. The pool is a nice area. Hot tub is hot like it should be. They have added a ping pong table to pool area, which was quite popular during my stay. There is also comfortable furniture in the pool area.On the outside of pool area complimentary coffee is provided by machine. You can get 6 different types. Note: parking is $15 daily. Check in and out is efficient. There is a grill and bar on property. Food is ok. I consider it expensive. If possible , get the bed and breakfast promo. It will save you some money. This hotel is centrally located to all things you want to do in downtown Minneapolis. Vikings,Twins,1st ave and plenty of other venues.

10

Bob

Oct 30, 2025

·

Stayed 1 night

Clean and quiet. Pool area was great

10

Jeff

Jul 30, 2025

·

Stayed 3 nights

We had a great stay at the Normandy. Staff was fantastic. The Normandy kitchen had great breakfasts pool and sauna were clean. The hotel was quiet overall great experience would highly recommend to anybody going to a concert at the armoury for which we were there for.

10

Damon

Oct 28, 2025

·

Stayed 2 nights

Hot tub is a great feature!

10

Tim

Sep 1, 2025

·

Stayed 2 nights

Hands-down, the friendliest and most helpful staff team I’ve ever experienced! After staying at hundreds, if not a thousand or more hotels, this one is my favorite for so many reasons! Great staff (as I’ve mentioned), quaint & historic hotel, but with all the modern amenities. Love their pool/hot tub/sauna area! This is one of very few hotels that has a sauna, and it’s fantastic! We had a room on 4th floor overlooking pool—very cool ambience! Rooms clean and modern! Area is safe and quiet, despite being steps from the downtown Minneapolis scene! Their water purifier stations throughout the hotel produce some of the best drinking H20 we’ve had! Last, but not least, the omlet at their restaurant was superb! Try it; you won’t be sorry (I distain onions, but the hint of caramelized onions paired with the hollandaise was out of this world! The only criticism I can retrieve from the experience is the somewhat low water pressure in sink and shower (shower, btw, is dual head!). But, hey, the environment and all, so I’m hesitant to even mention it, as I’ll gladly sacrifice a tiny bit of additional water pressure to support water conservation.

10

David

Aug 27, 2024

·

Stayed 2 nights

Staff was great …shuttle to Twins stadium was very convenient…very cool location in downtown.

10

Sara

Apr 16, 2025

·

Stayed 1 night

It was a little difficult to get into the parking lot, but the hotel itself was great. The decor was inviting and the pool area was beautiful. My daughter loved the ping pong table! We also enjoyed the warm cookies and milk event.

10

James

Aug 10, 2025

·

Stayed 1 night

Great place to stay with kids and safe walking distance to the Vikings game. Dinner menu from the restaurant that’s attached could be more family friendly, but we ordered from Buffalo Wild Wings.

Was this helpful?

AI-generated summary based on recent guest reviews

Cleanliness

Most reviews describe clean public areas and rooms, but housekeeping is inconsistent—multi-night stays often missed scheduled service—and occasional lapses (e.g., hair in showers, ants) are reported.

Related guest reviews

8

Diane M

Aug 26, 2023

·

Stayed 1 night

I have always had good luck with this hotel in the past. However, this time, the shower had someone else's hair all over it. Also, the tv wasnt working properly. I went to the front desk about it. I was polite, the employee was polite, but nothing was ever done. I never heard from anyone again. I had to mess with it myself until i figured out how to fix it. At almost $250 a night, i dont feel i should have to fix things or shave the shower.

10

Derrick

Nov 19, 2025

·

Stayed 4 nights

Loved the historic, warm welcoming decor. Staff was friendly. Rooms were clean and the location was extremely convenient right downtown.

10

Jennifer

Jun 28, 2025

·

Stayed 1 night

We love this hotel & stay only there when we are in Minneapolis for Twins games. Great staff, never had an even subpar interaction. The restaurant in the hotel is wonderful, and again, has great service. My son loves the atrium pool & hot tub, it's VERY clean with lots of cushioned seating surrounding. The rooms are excellent- again VERY clean. Bathrooms are like new & have modern rain style showers with glass doors. Osmosis filtered water is available in the halls alongside the ice machines. Plus, it's an easy 15 min walk to Target Field.

6

Tricia

Aug 21, 2024

·

Stayed 1 night

Our room was not clean. Especially the toilet. Wont stay there again.

2

Quehan

Aug 31, 2023

·

Stayed 4 nights

We stayed 5 days and couldn't get room cleaning service even 1 day even though we requested more than 3 times and felt itching while sleeping on the bed.. You guys need to improve customer managemen, restaurant system and train house keepers.. We trusted Best Western chain but it's regretful !!!

4

Braden

Sep 18, 2025

·

Stayed 3 nights

Requested room to be cleaned after two. Requested in morning and numerous times during day. Rooms were never cleaned.

4

Paul

Sep 2, 2023

·

Stayed 4 nights

Hotel was awesome. Attached pub/restaurant was fabulous. Had to BEG to get our room cleaned. If you want your room cleaned, it’s by request only. Well, we requested it the first night. Nothing. Requested it that evening when it wasn’t done. Still nothing. Complained to the manager who got the guy to do it. Requested it for night 3. Nothing. Absolutely unacceptable.

6

Alexandra

Jul 16, 2023

·

Stayed 3 nights

This hotel is in a good location; close to many downtown attractions. Target Field is a 15 minute walk from here. The hotel is cute looking on the outside and the inside. It seemed fairly clean. On the not-so-great side: Very disorganized at the reception desk. My husband had an Amazon order sent to the hotel. It showed as being delivered on Amazon and a staff member confirmed she did see it arrive, but they couldn’t find it over the course of our 3 night stay, so we left without it. Housekeeping? Don’t expect any. We had none for our entire stay. Trips to the front desk to collect more soap and toilet paper were a treat. Towels were not replenished. I think with 4 people staying in a room that some sort of minimal housekeeping should occur over a 4 day stay. The free, warm cookies and milk each night at 10pm they use as a selling feature? Well, you need to get down there early and linger around waiting until they put 20 or so cookies out for everyone to scramble over. We got there at 10:05 and a staff member said we should have been there earlier. Lame. Either put enough out for everyone who comes down or don’t advertise it. On the third night my son went down at 9:45pm, determined to get one for each of us (4). One of the staff told him off and told him he could only take one. My advice is just buy a package of Pepperidge Farm for your room and skip the “free” cookies which plays out like a chapter out of The Hunger Games.

10

John

Sep 19, 2025

·

Stayed 3 nights

I loved this hotel! Not the biggest, not the fanciest, but old school style with a very friendly staff and a great restaurant and bar. Plus fresh baked chocolate chip cookies and milk from 10-11pm! An older property but very clean, hospitable, with refreshed rooms, comfortable bed, and indoor pool.

8

Denise

Jun 29, 2025

·

Stayed 4 nights

I rented two suites for 4 nights for myself and framily driving to meet up with me while I was attending a conference at the Minnesota Convention Center. The front desk staff was great and they provide a shuttle to and from the MCC as well as the ballparks which was great on the rainy days. My only complaint was that my suite was not serviced over the four days, even when I specifically requested it of the cleaning staff when they were on my floor on Day 4.

Was this helpful?

AI-generated summary based on recent guest reviews

Rooms

Rooms are generally comfortable and spacious with modern, dual-head showers and a cozy historic vibe. Some guests report noise from hallways or sirens, temperature or AC issues, uncomfortable beds/pillows, and unreliable Wi-Fi.

Related guest reviews

6

Steve

Nov 4, 2024

·

Stayed 1 night

Good location but the front desk people were avg in friendliness and we had a fridge that made noises so loud we had to unplug it for our 2 night stay. They gave us free breakfast but I would have rather have had a fridge that worked. Nobody came to check on it or fix it either

6

Gordon

Sep 27, 2025

·

Stayed 1 night

Do not stay here unless you don’t mind an air conditioning unit that sounds like a jet engine and the lobby smells old

10

Russell

Aug 29, 2025

·

Stayed 2 nights

I have stayed here on multiple occasions. The beds are comfortable. The bathroom has plenty of room. Shower has 2 heads, one being a rain head. They have Osmosis water available. Bring your own cups for beverage, as they only have glass glasses. There is a Keurig in the room. Coffee provided was ok. The pool is a nice area. Hot tub is hot like it should be. They have added a ping pong table to pool area, which was quite popular during my stay. There is also comfortable furniture in the pool area.On the outside of pool area complimentary coffee is provided by machine. You can get 6 different types. Note: parking is $15 daily. Check in and out is efficient. There is a grill and bar on property. Food is ok. I consider it expensive. If possible , get the bed and breakfast promo. It will save you some money. This hotel is centrally located to all things you want to do in downtown Minneapolis. Vikings,Twins,1st ave and plenty of other venues.

10

Lisa

Aug 26, 2025

·

Stayed 1 night

Check in staff was extremely friendly. Rooms were clean and spacious.

8

Nicholas

Jun 20, 2025

·

Stayed 2 nights

Very clean. Comfortable bed. AC was set to 78 (too hot for us) when we arrived. It took about 12 hours to get down to 70 after we turned it down. Friendly helpful staff. Good food at restaurant.

6

Sheri

Mar 3, 2025

·

Stayed 2 nights

Location was perfect for us. Property was clean and staff are friendly. Noise was a big issue. You can hear everything in the halls all night long. Beds not very comfy and pillows were horrible. Parking lot was convenient but$15 charge per night. Also put $100 deposit on my card even though room was paid. Will see how long it takes to get it back!

8

Edward

Jan 7, 2025

·

Stayed 2 nights

Our stay at this hotel was overall a positive experience. Its location is great if you are attending any event at US Bank Stadium. We went in December and the hotel was decorated for the holidays--very cute. If you like a rustic theme, this is the place for you. The pool and hot tub area was spacious and overall the hotel was very clean. The negative: the only two negatives were the water pressure is very high. It was like you were being showered with a pressure washer. Secondly, the lowest temperature our room got was a balmy 79 degrees. We did mention this to the front desk person the next morning as we stayed two nights and mentioned they will have maintenance take a look. We arrive back to the hotel that evening and the temperature was lowered by 1 degree. Overall--very positive experience, just sharing the hiccups we had.

8

Jennifer

Oct 13, 2024

·

Stayed 3 nights

This is an old property and looks it. Though being unique is ok! The feather pillows were nice and soft. Walls thick so don’t hear your neighbor. Did hear a lot of sirens on Saturday night (but not Sunday or Monday). Close to a hospital I think?

4

Devon

Jul 25, 2023

·

Stayed 10 nights

Called specifically to check whether wifi was fast and reliable before booking since I would be working from the hotel. I was told it definitely was. Proceeded to spend the next week-and-a-half bouncing between different support techs on their line, trying to get it to be either fast or reliable. No one would take ownership of the problem and actually confirm their "fix" was in fact a fix for my problem. (Spoiler: none of them were.) Wifi loses connectivity at exactly 51 minutes past each hour. Sounds like it's not a big deal… until you're on a series of Zoom calls that each stretch across the 51-minute mark of an hour, and you end up losing 5-10 minutes of each of them trying to get the thing to reconnect. Very bad for remote work unless you're bringing your own internet access. Aside from that, it was a fairly typical hotel experience, I'd say. Pro tip: ask for a room that does not overlook the pool.

8

Whitney

Apr 8, 2025

·

Stayed 2 nights

We loved everything but the bed it was so outdated uncomfortable we were debating on just driving home because the first night it hurt sooooo bad

Was this helpful?

AI-generated summary based on recent guest reviews

Service

Service is frequently praised as warm, helpful, and personalized, with staff often called out by name. During big events, check-in can be slow and follow-up on requests or issues may lag.

Related guest reviews

8

Lindsey

Sep 30, 2025

·

Stayed 2 nights

Clothing taken from our room, possibly by accident. Not returned, no refund or any remedy offered. Front desk acted annoyed. I was put on hold and then disconnected multiple times. Disappointing since the hotel itself was ok.

4

Quinn

Aug 17, 2024

·

Stayed 1 night

It took over an hour to check in. It was as if they had not anticipated a sold out crowd at US Bank. Check in was ridiculously slow and when someone complained about it the smart mouth guy working said he would be more than happy to cancel their reservation. Insanely slow check in and a rude attitude is a horrible combination.

10

Kathleen

Jul 27, 2024

·

Stayed 2 nights

I booked this hotel last minute due to the Delta airline fiasco… luggage was lost and the manager went above and beyond to help me! I am so thankful for the staff at this hotel. They made me feel like family and protected me in my distress! I can’t thank them enough for all they did!! If I’m ever in Minneapolis again THIS is the hotel i will stay in!!

10

Mary

Nov 21, 2025

·

Stayed 1 night

Clean room. Check in was smooth.

10

Tim

Sep 1, 2025

·

Stayed 2 nights

Hands-down, the friendliest and most helpful staff team I’ve ever experienced! After staying at hundreds, if not a thousand or more hotels, this one is my favorite for so many reasons! Great staff (as I’ve mentioned), quaint & historic hotel, but with all the modern amenities. Love their pool/hot tub/sauna area! This is one of very few hotels that has a sauna, and it’s fantastic! We had a room on 4th floor overlooking pool—very cool ambience! Rooms clean and modern! Area is safe and quiet, despite being steps from the downtown Minneapolis scene! Their water purifier stations throughout the hotel produce some of the best drinking H20 we’ve had! Last, but not least, the omlet at their restaurant was superb! Try it; you won’t be sorry (I distain onions, but the hint of caramelized onions paired with the hollandaise was out of this world! The only criticism I can retrieve from the experience is the somewhat low water pressure in sink and shower (shower, btw, is dual head!). But, hey, the environment and all, so I’m hesitant to even mention it, as I’ll gladly sacrifice a tiny bit of additional water pressure to support water conservation.

8

Hannah

Aug 27, 2024

·

Stayed 1 night

The hotel was dated but quite nice. I liked the hotel restaurant/bar with patio seating. Check-in was a nightmare for many. I arrived an hour before check-in and although other hotels will let people check in early, this place will not whatsoever even though the staff was just socializing and doing nothing but waiting for check-in time. There was a huge concert that night close by and the lobby filled up quickly. We were told to form a line and it was a huge line that ran the length of their main hallway. People were waiting for an hour just to check in meanwhile many of them had arrived prior and a lot of time could have been saved by allowing early check in. There were only 2 staff members checking guests in and one of them was extremely slow. People were very upset about the painful check-in process and the delay it was causing the many concert-goers.

10

Claudia

Aug 5, 2025

·

Stayed 1 night

Excellent customer service!

10

Jessica

Aug 31, 2025

·

Stayed 1 night

Friendly staff, easy to get to, and walkability to Nicollet and Hennepin.

10

Brittany

Sep 1, 2025

·

Stayed 1 night

The man who checked us in on 8/30 was so welcoming and kind. He told us of all amenities and when he found out we were going to the baseball stadium, he told us of the shuttle. He also asked us how we were enjoying our stay every single time he saw us. 10/10 customer service!

10

James Stephen

Aug 10, 2025

·

Stayed 2 nights

Excellent the whole way around, especially Quinn at the front desk.

Was this helpful?

AI-generated summary based on recent guest reviews

Location

Downtown location is highly walkable to US Bank Stadium, Target Field, the Armory, the convention center, and light rail. A few note fewer late-night options nearby.

Related guest reviews

10

Barbara J

Feb 28, 2025

·

Stayed 1 night

We have a very nice stay here. It was walkable to our event at US Bank Stadium, the staff were friendly and the hotel was clean. Very easy parking area. Thank you for a great stay.

10

Chris

Jul 10, 2025

·

Stayed 1 night

Nice location in downtown

8

Troy

Nov 10, 2025

·

Stayed 2 nights

Good stay. Great location for access to US Bank stadium, and a quick walk to Government Plaza metro station. Nice having the Normandy on site for drinks and food.

10

Bradley

Oct 26, 2024

·

Stayed 3 nights

A nice retro, comfortable hotel. A few blocks away from Nicolett mall. Walkable through downtown and easy access to the light metro. Nice courtyard with enclosed pool for all-weather swimming

10

wes

Sep 26, 2023

·

Stayed 1 night

Rare hotel/motel in downtown Mpls that has parking onsite. Great location to downtown events and offices. Normandy has a bar/restaurant onsite.

10

Zachary

Aug 4, 2024

·

Stayed 2 nights

This place is great. Perfect location if you’re in town for a game. Definitely staying here again.

10

Jeffrey

Aug 18, 2025

·

Stayed 3 nights

Great hotel. Kids loved the pool. Walkable to target field, target centre and Vikings stadium.

10

Walter

Oct 13, 2023

·

Stayed 2 nights

Great location downtown near lots of points of interest. Room rates were very competitive. Clean and cozy rooms. Staff were very attentive and friendly. Would definitely stay here again.

10

Monica Michelle

Feb 3, 2025

·

Stayed 4 nights

Great hotel and walking distance to convention center.

10

Michelle

Oct 21, 2025

·

Stayed 1 night

Very nice hotel that is close to the major event centers so it's convenient.

Was this helpful?

AI-generated summary based on recent guest reviews

Dining

The on-site restaurant and bar earn many compliments for breakfast and overall quality, but others find the menu limited, expensive, or closing too early, with occasional slow service.

Related guest reviews

10

Sarah

Jun 28, 2025

·

Stayed 3 nights

The hotel was nice and clean, beds were comfortable, bathroom was nice. The restaurant was reasonably priced for breakfast and the food was delicious and staff was very friendly. The only thing was that they didn’t clean the room or change towels at all on a 3 night stay, which wasn’t a big deal. You could ask for it and we didn’t. The check in was chaotic, because many people were checking in at the same time, and there was only one person working at the front desk. But he did the best he could and remained very friendly.

6

Janet

May 6, 2024

·

Stayed 1 night

The hotel staff was friendly but the restaurant was terrible service. Waited over fifteen minutes to only be told we no longer could order anything but fries! The table that arrived after us got food before we even got waited on. They weren’t limited to only fries! The fries came and were terrible soggy and clearly not cooked long enough. And 12.00 for just fries! The hotel was clean but the walls are paper thin. If your a light sleeper you may not sleep great here.

10

Jennifer

Jun 28, 2025

·

Stayed 1 night

We love this hotel & stay only there when we are in Minneapolis for Twins games. Great staff, never had an even subpar interaction. The restaurant in the hotel is wonderful, and again, has great service. My son loves the atrium pool & hot tub, it's VERY clean with lots of cushioned seating surrounding. The rooms are excellent- again VERY clean. Bathrooms are like new & have modern rain style showers with glass doors. Osmosis filtered water is available in the halls alongside the ice machines. Plus, it's an easy 15 min walk to Target Field.

8

Maxine

Jun 18, 2025

·

Stayed 3 nights

The food sucks. Even with the new chef.

6

Melissa

Oct 21, 2024

·

Stayed 2 nights

While a fine stay, we had quite a lot of noise from the hallway and the room above. Sat in the restaurant for over 20 minutes waiting for menus or service and got nothing. Gave up and got DoorDash. Front desk woman was so nice but we were sent to the elevators for our first floor room. Had to come back inside after checking out because our parking pass expired, even though we left hours before checkout. No major issues and we are easy going, but this was just average to me.

8

Jill

Oct 30, 2024

·

Stayed 4 nights

Clean. Quiet. Restaurant on site- limited menu. No housekeeping services during 4 day stay. But fresh towels available at front desk. Coffee machine in lobby broken all weekend.

10

April

Oct 19, 2023

·

Stayed 1 night

Nice place, really liked the old-time inn theme; great location, beds were pretty decent. Really appreciated the Keurig and pods in the room. Staff were helpful and friendly. the restaurant is convenient and the food is decent, but options are limited and very expensive. the restaurant is extremely loud also, as the high ceilings cause echo. it would be nice if the property description included the location of the parking lot, the rear entrance and how to get in to the parking lot. the front entrance of the building is confusing because it is on a street with very little parking and it looks like it is the entrance to just the restaurant. the parking lot is beside the building, facing the cross street, and the rear entrance is inside the lot. sorry, i don't have directional or street details.

10

Deborah

Aug 10, 2025

·

Stayed 1 night

Delicious restaurant on site

8

Rita

Oct 18, 2025

·

Stayed 1 night

Huge disappointment that the bar would not adjust its hours to accommodate our after-concert desire for a nightcap and to visit with others. The hotel was full of concert-goers, who shared our frustration, and it missed a great revenue opportunity.

10

tia

Aug 10, 2025

·

Stayed 1 night

The staff was welcoming and friendly. Very helpful. The restaurant was great. Servers and bartenders……we will definitely be back again….kids loved it too!

Was this helpful?

AI-generated summary based on recent guest reviews

Month	Average price
January	$107
February	$101
March	$124
April	$136
May	$129
June	$127
July	$121
September	$106
October	$146
November	$131
December	$113

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14 $110	15 $116	16 $109	17 $109	18 $122	19 $122
20 $119	21 $115	22 $115	23 $125	24 $125	25 $132	26 $142
27 $123	28 $111	29 $119	30 $120

Su	Mo	Tu	We	Th	Fr	Sa
				1 $120	2 $147	3
4 $271	5 $147	6 $147	7 $147	8 $134	9 $146	10 $134
11 $147	12 $147	13 $125	14 $125	15 $150	16 $158	17 $156
18 $140	19 $127	20 $127	21 $147	22 $147	23 $147	24 $398
25 $147	26 $140	27 $140	28 $140	29 $139	30 $147	31 $147

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Suite, 2 Double Beds, Refrigerator & Microwave

Standard Room, 2 Double Beds

Standard Room, 1 King Bed, Accessible, Bathtub

Suite, 1 King Bed, Refrigerator & Microwave (With Sofabed)

Standard Room, 1 King Bed (Oversized Room;With Sofabed)

Standard Room, 1 King Bed, Accessible

Standard Room, 2 Queen Beds, Poolside (Oversized Room)

Standard Room, 1 King Bed

Suite, 1 King Bed, Accessible (With Sofabed)

Standard Room, 1 King Bed (With Sofabed)

Suite, 1 Queen Bed, Refrigerator & Microwave

Standard Room, 2 Double Beds, Poolside

Standard Room, 2 Queen Beds (Oversized Room;With Sofabed)

Suite, 2 Double Beds, Fireplace (With Sofabed)

Standard Room, 2 Queen Beds

Guest reviews

Fabulous

Who stays here?

What guests think

Property Policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Best Western Plus The Normandy Inn & Suites

Have a question?

Considering this hotel for your Minneapolis trip?

Prices for upcoming dates