DoubleTree Suites by Hilton Minneapolis Downtown

The air conditioning didn’t work, so they gave me a fan which barely helped when the temps were in the 80s during the day and heated up the room. Toilet stopped working the second night. Bed was not comfortable. They didn’t offer water or anything to make up for lack of AC. It seems this property has been without heating or air conditioning for 7+ months. I stayed here about a year ago and it was a great stay so I was sad to have such an awful experience this time. Will not be back.

Heating was not operational (it was a colder night). No hot water in our first room...they moved us to a different room. Almost zero water pressure in the second room. Staff was friendly enough but it feels like the property has been neglected. Great location.

We asked to be moved from our first room because of no hot water and a tv that did not work efficiently. The fronts of doors and cabinets were marred and the bathroom door frame looked dirty at the bottom. Our next room looked somewhat better in these regards. Breakfast was tasty, and the server was sweet and cordial. Parking was outrageously expensive.

I had high hopes for this stay but was unfortunately disappointed from the start. I called ahead to check if our room was ready and was placed on hold for 10 minutes after being told to “hold on,” with no one ever returning to the line. Upon arrival, several maintenance issues were immediately noticeable. The parking ramp was experiencing mechanical problems, the revolving front door was broken, and there was a significant leak in the ceiling just inside the entrance, with water actively dripping. The overall service experience did not improve. We were not greeted or acknowledged upon arrival, and staffing appeared to be very limited throughout our stay, with only 1–3 employees managing the front desk during peak check-in times. Cleanliness and upkeep were also concerns. The elevator floors were visibly worn and dirty, with crumbs present. Additionally, the hotel had not yet switched from heat to air conditioning, making the room uncomfortably hot. We had to open the windows just to make it tolerable. There were a couple of positives: we were provided a warm cookie at check-in, and the staff did hold our luggage for us. However, a comment was made about us having “a lot of stuff,” which felt unnecessary given it was for four people. Overall, the experience fell well below expectations, especially given the number of operational and service issues encountered.

Check in was awful! Truly terrible. Check in is late, 4:00 and they don’t text or anything if your room is ready early. They turned everyone away and told everyone to come back at 4 which lead to long lines and wait times. Digital keys don’t work on the elevator so those that had them, still had to stand in line for room keys There were only two check in clerks. When concert starts at 5, people were doing hair and make up in the small bathroom in the lobby. Parking is not good at the hotel either and it’s $30 a night if you find a spot. The ceiling in the lobby appeared to be falling down and baseboards were ripped off the walls. We won’t be staying here again. You’d think they would be used to large crowds but it was poorly handled last night.