Hampton Inn Brookhaven

Pool was ready but not open in early may

Has been awhile since the renovation and it is starting to show. Stayed here off and on since the 1990s and seen the property improve. Note: there on some rare cooler June days, asked front desk to turn off the ceiling fans and response was “owner wants them on” so they stayed on.

I was told that the swimming pool was open and had to beg, track down , call Hampton inn 800 number to report the pool closed It’s very important to me and they is why I booked this hotel because of pool. Needed to relax while visiting my sick daddy The front desk did not communicate between each other Pool finally opened on the second day at 11:00

Clean hotel with nice people, rooms, and great service. I gave 4 out of 5 because I booked for the pool but it didnt say it was closed when I booked unless i missed fine print

The beds were hard, but we purchased a foam pad to accommodate our needs. The rooms we're smaller than the image on the website. They dont have a restaurant & bar which is why we chose this hotel over another one. Web said they have a bar/restaurant. They had amazing breakfasts w/ eggs, omlettes, sausage, ham, bacon, toast, pancakes, waffle maker (you make yourself), coffee, fruit etc. That'll be the BEST memory of our stay. We stayed 10 days. Idk what noise occurred almost every morning at 4am, but it was so loud like a garbage truck that lasted 2 hours. Much longer than a garbage truck coming & going. Wifi was slow & the cable limited. Place was clean, staff friendly, except for the staff in the kitchen for breakfast was rude. The waffle machine had issues, yet they didn't want to help out. They closed up earlier than scheduled. Open til 10am. They would be cleaning & closing before 10am or get upset if you show up a little before 10am. They start closing the doors, at 9:58am, or 9:44am, but that's still NOT 10AM! Our carpet looked old & needed replaced. I think hotels should have wood flooring as it is more sanitary. The shower didnt have full pressure even though it could be adjusted many ways. Only half of the full round shower spray worked when on full setting. We didnt complain about it. We didnt have any way to change anything if we had issues. They accommodated our requests for the location of the room. Kids noise til 2am. At 6am, lots of noise from those exiting h.

Was very impressed with the Hampton Inn they only issue I found was they came out and the pool opens at 9 AM to 9 PM and straight up 9 PM. They kicked us out. But next morning we called that gate was locked our grandchildren got up early to go back down and go swimming it opens at 9 AM. They didn’t get into the pool. They didn’t unlock the gate until 1030 so they only got to swim for 30 minutes. other than that we had a very nice stay very clean. We enjoyed our stay. That’s the only problem I had was the swimming pool.

Everything was nice and clean. The elevator sounded like it needed some maintenance or something which was a little eerie. Overall the stay was good.

Everything was great, little snack store in the lobby saved us quite a few times. Pool was nice, beds and rooms were very clean. Overall no complaints!!

The staff was really nice, the room was clean except there was sticky stuff on the desk, bathroom sink, and the shower drain was really slow.

Restroom wasn’t clean. No hot water. Toilet didn’t flush. Towels had holes in them.

Went in room turned around and turned in keys did not stay VERY dirty, smelled like smoke and asked for a non smoking room Lines on bed dirty unexpectedly

The hotel was clean and the service friendly. The bed wasn't very comfortable. The breakfast was good.

The room we received smelled like mold. I immediately informed the staff and they handed me Lysol and an air freshener. Although they said they were booked I complained about it. They did not attempt to look for a solution. After 2 days in the room my wife developed breathing issues and I went to the staff again. They said I had to wait until the morning shift for them to try to move me. I even told them that my wife had to leave the room and was sleeping in our vehicle and no movement from the staff. I proceeded to pack up the room while my wife was in our vehicle in the event that we found a new room. I even went on line and it showed that there was a mobility room available but the staff said it was a mix up between the location and corporate. My wife came back to the hotel and asked to speak to a manager and guess what they did, give us the mobility room I asked for an hour before. Needless to say I tried to get a refund for the 3 days of suffering from the hotel and Expedia but of course I received nothing from the hotel saying it was against policy and Expedia only offered a refund that I can only use if I use Expedia to book something else. I wanted my money back for the 3 days of suffering in that room but I got nothing. They both took my money and that was that.

Clean

Room had a musty smell

Filthy. Mold in bath along with peeling paint. Stained carpet in hallways. Dirt on all ceiling fans directly above eating area.

Everything was great, little snack store in the lobby saved us quite a few times. Pool was nice, beds and rooms were very clean. Overall no complaints!!

The hotel is older and would benefit from a update. The hotel is pricier that the other hotels in the area but is average at best. We had to ask the cleaning staff for 2 irons, since the room in our room was releasing rust water onto our clothing while ironing. The replacement she gave us wouldn't get hot! The comforter on one of our double beds had yellow stains. The bathtub contained several pieces of hair. We asked the cleaning ataff for another set of towels forn3 people for our next night stay. She left one set in our bathroom as we were out. The deadbolt lock from inside of the room wouldn't engage. The only safeguard we had if someone else were to have a key was the safety latch at the top of the door. Lastly, the A.C. unit was extremely noisyand prevented us from sleeping uninterrupted during the night. Also, the A.C. unit wasn't cooling properly, so the thermostat stayedbon 60 degrees the entire stay. The room never reached that temperature and added to an uncomfortable sleep. We had an engagement ro get to Saturday morning, so we had no time to stop by the front desk to report the A.C. issue. After leaving, we gave the front desk a call and asked that they get someone to service the A.C. while we were going to be out. The lady clerk said she would have someone look at it. We returned later that night to no change in the condition of the A.C. unit. We had another restless night before checking out this morning.

Everything was fine except the air conditioner in the room was so noisy couldn't hardly sleep

Everything was fine with the hotel, but the pillows were so small and flat it made for a difficult night of sleep. Also there was a large gap between the shade and window that allowed a lot of light into the room that also made it difficult to sleep.

The property was convenient to the highway and the dining options was close by. The room was quiet considering the building was close to an interstate highway.

First off i will never use Expedia again. Air in the room didn't work, bathroom sink wouldn't drain, no water pressure in the shower. Hot water went out during the night. The clerk was going to refund part of my bill,but since i used Expedia she couldn't. Never going through a 3rd party again. Will book directly through Hilton

air condition didnt work and the staff didnt care. slept in a room in the middle of summer without air conditioning

A/c did not cool very well. Refrigerator leaked so carpet was wet the whole time.

The room was great.

Spacious room...very nice!

Roman window shade was broken in down position

The hotel is older and would benefit from a update. The hotel is pricier that the other hotels in the area but is average at best. We had to ask the cleaning staff for 2 irons, since the room in our room was releasing rust water onto our clothing while ironing. The replacement she gave us wouldn't get hot! The comforter on one of our double beds had yellow stains. The bathtub contained several pieces of hair. We asked the cleaning ataff for another set of towels forn3 people for our next night stay. She left one set in our bathroom as we were out. The deadbolt lock from inside of the room wouldn't engage. The only safeguard we had if someone else were to have a key was the safety latch at the top of the door. Lastly, the A.C. unit was extremely noisyand prevented us from sleeping uninterrupted during the night. Also, the A.C. unit wasn't cooling properly, so the thermostat stayedbon 60 degrees the entire stay. The room never reached that temperature and added to an uncomfortable sleep. We had an engagement ro get to Saturday morning, so we had no time to stop by the front desk to report the A.C. issue. After leaving, we gave the front desk a call and asked that they get someone to service the A.C. while we were going to be out. The lady clerk said she would have someone look at it. We returned later that night to no change in the condition of the A.C. unit. We had another restless night before checking out this morning.

The staff is amazing and really comfy beds!

Very nice staff and comfortable accommodations.

I knew when my check in was awesome the hotel would be. A great stay starts with great customer service. Didn’t get her name but she was very sweet!! I have to return next week and I’m definitely be staying at Hampton in Brookhaven!

The rep at front desk talked to everyone but me while checking me in. Asked her about breakfast- she knew nothing. Hallway To Room Smelled Like Mildew

Very friendly service. Chill atmosphere.. Breakfast A++ Overall great experience

The room we received smelled like mold. I immediately informed the staff and they handed me Lysol and an air freshener. Although they said they were booked I complained about it. They did not attempt to look for a solution. After 2 days in the room my wife developed breathing issues and I went to the staff again. They said I had to wait until the morning shift for them to try to move me. I even told them that my wife had to leave the room and was sleeping in our vehicle and no movement from the staff. I proceeded to pack up the room while my wife was in our vehicle in the event that we found a new room. I even went on line and it showed that there was a mobility room available but the staff said it was a mix up between the location and corporate. My wife came back to the hotel and asked to speak to a manager and guess what they did, give us the mobility room I asked for an hour before. Needless to say I tried to get a refund for the 3 days of suffering from the hotel and Expedia but of course I received nothing from the hotel saying it was against policy and Expedia only offered a refund that I can only use if I use Expedia to book something else. I wanted my money back for the 3 days of suffering in that room but I got nothing. They both took my money and that was that.

Honest people work here. I accidentally left my AirPods in my room and they contacted me and saved them for me.

Nice facility, clean room, very good variety for breakfast, fast check in & out. Convenient location & right next door to Cracker Barrel.

air condition didnt work and the staff didnt care. slept in a room in the middle of summer without air conditioning

The hotel is older and would benefit from a update. The hotel is pricier that the other hotels in the area but is average at best. We had to ask the cleaning staff for 2 irons, since the room in our room was releasing rust water onto our clothing while ironing. The replacement she gave us wouldn't get hot! The comforter on one of our double beds had yellow stains. The bathtub contained several pieces of hair. We asked the cleaning ataff for another set of towels forn3 people for our next night stay. She left one set in our bathroom as we were out. The deadbolt lock from inside of the room wouldn't engage. The only safeguard we had if someone else were to have a key was the safety latch at the top of the door. Lastly, the A.C. unit was extremely noisyand prevented us from sleeping uninterrupted during the night. Also, the A.C. unit wasn't cooling properly, so the thermostat stayedbon 60 degrees the entire stay. The room never reached that temperature and added to an uncomfortable sleep. We had an engagement ro get to Saturday morning, so we had no time to stop by the front desk to report the A.C. issue. After leaving, we gave the front desk a call and asked that they get someone to service the A.C. while we were going to be out. The lady clerk said she would have someone look at it. We returned later that night to no change in the condition of the A.C. unit. We had another restless night before checking out this morning.

The location was good. I’ve stayed here several times before this is the first time I’ve been this disappointed. There were several things I had issues with this time. Wasn’t happy with my stay.

The room was clean and access was easy

Great location and friendly staff.

Stayed overnight for work. Close to dining, shopping, and interstate. Will stay again soon.

The property was convenient to the highway and the dining options was close by. The room was quiet considering the building was close to an interstate highway.

Nice facility, clean room, very good variety for breakfast, fast check in & out. Convenient location & right next door to Cracker Barrel.

Restaurants within walking distance, easy on and off interstate

Very friendly service. Chill atmosphere.. Breakfast A++ Overall great experience

This property is older and not well maintained. Minimally cleaned. Staff is less than helpful. Coffee pot in morning found empty and hard to find staff to assist. Cold breakfast. Desk clerk indicated they had no items normally kept for guests like toothbrush. Never was acknowledged to be Honor Member. Only use this option in small town because there are few options for lodging here.

Really enjoyed the breakfast set each morning

The hotel was clean and the service friendly. The bed wasn't very comfortable. The breakfast was good.

Nice facility, clean room, very good variety for breakfast, fast check in & out. Convenient location & right next door to Cracker Barrel.

The beds were hard, but we purchased a foam pad to accommodate our needs. The rooms we're smaller than the image on the website. They dont have a restaurant & bar which is why we chose this hotel over another one. Web said they have a bar/restaurant. They had amazing breakfasts w/ eggs, omlettes, sausage, ham, bacon, toast, pancakes, waffle maker (you make yourself), coffee, fruit etc. That'll be the BEST memory of our stay. We stayed 10 days. Idk what noise occurred almost every morning at 4am, but it was so loud like a garbage truck that lasted 2 hours. Much longer than a garbage truck coming & going. Wifi was slow & the cable limited. Place was clean, staff friendly, except for the staff in the kitchen for breakfast was rude. The waffle machine had issues, yet they didn't want to help out. They closed up earlier than scheduled. Open til 10am. They would be cleaning & closing before 10am or get upset if you show up a little before 10am. They start closing the doors, at 9:58am, or 9:44am, but that's still NOT 10AM! Our carpet looked old & needed replaced. I think hotels should have wood flooring as it is more sanitary. The shower didnt have full pressure even though it could be adjusted many ways. Only half of the full round shower spray worked when on full setting. We didnt complain about it. We didnt have any way to change anything if we had issues. They accommodated our requests for the location of the room. Kids noise til 2am. At 6am, lots of noise from those exiting h.

Ok hotel to stay nearby town and quiet peaceful sleep... down side is the breakfast, out of some of the items that were offered.

Upgrade the breakfast but the hotel was great

The room was hot! The air conditioner Is set to auto fan. Had the thermostat set to 60, but still hot. The only part of the hotel that was cool was the breakfast area. Breakfast was not great, however, the lady kept it clean. Other than the heat, it was decent

Breakfast was not so good. Otherwise clean room, good stay.