Name: Candlewood Suites Huntersville-Lake Norman Area by IHG
Address: 16530 Northcross Drive, Huntersville, North Carolina, United States of America, Huntersville, North Carolina, US
Price range: $77–$139 per night
Rating: 7.63

What guests think

At Candlewood Suites Huntersville-Lake Norman Area by IHG, reviews highlight friendly, helpful staff and a convenient location near dining, shopping, and I-77, with experiences that vary in comfort due to mixed upkeep and condition.

Cleanliness is inconsistent, with recurring reports of musty or smoke smells and several housekeeping or pest issues, though some guests found rooms clean. Rooms are dated but often comfortable for short stays, and a few travelers appreciated the in-room kitchens and space. Facilities feel tired, with a couple of elevator concerns and limited on-site dining; there is no complimentary breakfast. Best suited to travelers prioritizing location and value over modernization.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities feel worn, with a few reports of elevator problems and comments that the property needs an update. Onsite parking is available; one review noted tight spaces.

Related guest reviews

8

Michael

Apr 29, 2024

·

Stayed 1 night

This hotel is in a convenient location. The staff was nice. The room and bed were fine. The bathroom needed a serious upgrade. The parking spaces in the parking lot are very narrow and there were a lot of work trucks. Be careful where you park if using a personal vehicle as it could easier be hit by someone opening their car doors.

6

Casey

Sep 14, 2025

·

Stayed 1 night

Staff was very friendly. Property does need some attention or updating.

4

David

May 22, 2025

·

Stayed 5 nights

Very worn and dated property. The ‘pantry’ of food to buy had a can of beets and another of pork and beans. The smell of wacky to back was throughout and when it wasn’t it just smelled musty. The bed was comfortable…

10

Corina

Jun 10, 2025

·

Stayed 1 night

Clean, spacious room, parking on site, restaurants nearby. Fast checkin/checkout.

2

Helena

Apr 28, 2024

·

Stayed 1 night

Overall just wasn’t pleased, smelled like cigs & weed, elevator was dirty, didn’t even work properly. Long check in process.

8

Carl

Jun 28, 2022

·

Stayed 4 nights

The stay was good. The location was ideal for me. No restaurant on site but lots of good restaurants very close by. Very nice area. No pool - but I was there on business. Starting to get a little dated - but was clean.

10

Robin

May 9, 2025

·

Stayed 2 nights

Nice and courteous, comfortable,well lighted, free wash and dry.

4

Craig

Apr 3, 2023

·

Staff was not knowledgeable of questions asked. On Saturday, someone came into my room because the door was not completely closed when I returned. Elevator smelled like marijuana. Will not stay here again.

6

Trista

Aug 3, 2024

·

Stayed 1 night

Great location. Run down property.

2

Jerome

Sep 7, 2025

·

Stayed 1 night

Needs a upgrade. Dishes in the cabinet was also dirty

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AI-generated summary based on recent guest reviews

Cleanliness

Cleanliness is inconsistent, with repeated mentions of musty or smoke odors and several housekeeping lapses or pest sightings. Some guests, however, reported very clean rooms.

Related guest reviews

6

Ajile

Jul 28, 2024

·

Stayed 1 night

The property is old and smelled like smoke and old cigarettes everywhere. Staff was gracious, knowledgeable and very helpful

2

Samantha

Apr 15, 2025

·

Stayed 1 night

I had a terrible experience at this hotel. When I checked in, the first two rooms they gave me were already occupied — I walked in on people both times, which was extremely uncomfortable and completely unacceptable. After finally being given a third room, I found hair in both the bed and the shower, which clearly indicated it hadn’t been cleaned properly. On top of that, the room smelled bad and was very noisy, making it hard to relax or sleep. This was one of the worst hotel stays I’ve ever had. I expected a basic level of cleanliness and professionalism, and this hotel completely missed the mark. I would not recommend staying here.

4

David

May 22, 2025

·

Stayed 5 nights

Very worn and dated property. The ‘pantry’ of food to buy had a can of beets and another of pork and beans. The smell of wacky to back was throughout and when it wasn’t it just smelled musty. The bed was comfortable…

10

Corina

Jun 10, 2025

·

Stayed 1 night

Clean, spacious room, parking on site, restaurants nearby. Fast checkin/checkout.

6

Tonya

Oct 15, 2024

·

Stayed 1 night

Not the cleanest place and it smelled musty. Wouldn’t stay there again.

8

Ajile

Jul 28, 2024

·

Stayed 2 nights

The property is old and smells like smoke and old cigarettes everywhere. The staff was gracious, smart and helpful.

10

Dana

Jul 9, 2024

·

Stayed 1 night

Very clean and comfortable

4

Benjamin

Oct 27, 2023

·

Stayed 2 nights

Staff were friendly but the place was very dirty, even found cockroaches in our room. Room was somewhat clean but shower left a lot to be desired.

2

Amanda

Nov 17, 2024

·

Stayed 1 night

The room was pretty funky and we found a roach in the tub immediately

2

Michael A

Aug 26, 2024

·

Stayed 1 night

The room had a Oder people outside of hotel smoking all time of night a lot of in and out traffic

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Rooms

Rooms are dated but generally comfortable for short stays; some guests appreciated the in-room kitchens and space. Noise varied from very quiet to occasional disturbances or loud AC.

Related guest reviews

8

julie

Apr 18, 2023

·

Stayed 4 nights

Clean and comfortable hotel. Very quiet. Good price.

10

Theresa

Oct 22, 2023

·

Stayed 1 night

The room had a lot of amenities especially if you are staying several days or need to work. Some of furnishings are past due for an update. Staff were friendly and helpful.

2

Samantha

Apr 15, 2025

·

Stayed 1 night

I had a terrible experience at this hotel. When I checked in, the first two rooms they gave me were already occupied — I walked in on people both times, which was extremely uncomfortable and completely unacceptable. After finally being given a third room, I found hair in both the bed and the shower, which clearly indicated it hadn’t been cleaned properly. On top of that, the room smelled bad and was very noisy, making it hard to relax or sleep. This was one of the worst hotel stays I’ve ever had. I expected a basic level of cleanliness and professionalism, and this hotel completely missed the mark. I would not recommend staying here.

10

Jamie

Dec 14, 2024

·

Stayed 1 night

The room was clean but out-dated. We didn’t care so much because we were just staying overnight on our road trip down to Florida. But there was definitely a musty smell in the bathroom. The shower worked nice and I really liked that there was full sized Dove shampoo, conditioner, body wash, hand wash and lotion in the bathroom. The area is really nice with a lot of shopping and restaurants. Very convenient to 77 so you can pick up and get off quickly for your trip. The front desk staff was very friendly. The only thing that seems crazy to me is there is a mandatory 75.00 pet fee. Not a deposit like most places, just a fee you don’t get back even if your pet doesn’t damage anything. I get it, but a little pricey for a hotel that is already a little overpriced for what it is. Overall, I would recommend.

10

Corina

Jun 10, 2025

·

Stayed 1 night

Clean, spacious room, parking on site, restaurants nearby. Fast checkin/checkout.

6

allison

May 19, 2024

·

Stayed 2 nights

I don't know who owns this property, but you can tell very little thought or resources were put into "updating/redecorating." The smell in the hallways and room was very unpleasant. The mattress made sounds when you rolled over, sat up, or sat down on it. Caulk was used to fill large gaps, carpet was laid haphazardly.

6

Kenzie

Feb 29, 2024

·

Stayed 2 nights

The quality was very rough. We only used it for sleeping as we were out most of the day but the shower and bathroom as a whole was very run down. The walls looked rough and the air conditioner was extremely loud. Overall it was an alright stay. I felt safe and had a bed that didn’t feel dirty so that’s the most important thing, but the place could definitely use some maintenance work.

2

Angela

May 7, 2024

·

Stayed 2 nights

The hotel is beautiful. However, the room furniture is too, too small, especially the bed. The bed was very low to the ground and uncomfortable. My mother is 78 and was not able to get in or out of the bed comfortably, nor was she able to get a good night’s sleep in it. Again, it’s a beautiful hotel, but unfortunately we had to change locations.

10

Christopher W

Oct 20, 2024

·

Stayed 3 nights

The staff was super helpful and really made our stay great. Shout out to Nikki and Lisa, the others were great as well. They met all our needs and suggested great places for us to bring the kids while in town. The room was clean but the fixtures and bathroom was dated and had some minor issues that need to be addressed.

10

Michael

Aug 1, 2024

·

Stayed 3 nights

This place is a gem! Everyone here is extremely friendly and the room is perfect. We are able to utilize the kitchen in our room, which has beautiful, clean appliances and cupboards that are stocked with everything we need. The bed and pillows are really comfortable, and the AC is quiet and works great. Affordability and comfort that we appreciate a lot on our long road trip! We would definitely stay here again!

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Service

Staff are frequently described as friendly and helpful, but several reviews cite check-in or operational issues, including delays and rare room-assignment errors. Experiences range from excellent service to occasional rudeness or poor responsiveness.

Related guest reviews

8

James

Aug 14, 2025

·

Stayed 1 night

Staff GREAT!

6

Jacqueline

Oct 5, 2025

·

Stayed 2 nights

Lady at front was nice.1st room was horrendous it looked like the tub was a place they fixed cars had disgusting black stuff soap marks

8

Steven

Oct 28, 2025

·

Stayed 2 nights

Bathroom shower had paneling fall off. Otherwise our stay went well. Staff and service was excellent.

6

Ajile

Jul 28, 2024

·

Stayed 1 night

The property is old and smelled like smoke and old cigarettes everywhere. Staff was gracious, knowledgeable and very helpful

2

Helena

Apr 28, 2024

·

Stayed 1 night

Overall just wasn’t pleased, smelled like cigs & weed, elevator was dirty, didn’t even work properly. Long check in process.

8

Ajile

Jul 28, 2024

·

Stayed 2 nights

The property is old and smells like smoke and old cigarettes everywhere. The staff was gracious, smart and helpful.

2

Autumn

Apr 28, 2024

·

Stayed 1 night

Candlewood never let us check into our room. Spent money for no reason. I’m super disappointed!

10

Christopher W

Oct 20, 2024

·

Stayed 3 nights

The staff was super helpful and really made our stay great. Shout out to Nikki and Lisa, the others were great as well. They met all our needs and suggested great places for us to bring the kids while in town. The room was clean but the fixtures and bathroom was dated and had some minor issues that need to be addressed.

6

Towanda

Mar 17, 2024

·

Stayed 1 night

Check in process was not great. The staff member was not able to check me in right away even though the funds had come out of the account already. Reservation had been made hours beforehand and Expedia hadn’t

10

Joshua

Oct 29, 2023

·

Stayed 1 night

The lady who checked us in was amazing! We will be back thank you for the great experience

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Location

Convenient to I-77 and surrounded by shopping and restaurants; several guests also noted a quiet setting. Good for road trips and local visits.

Related guest reviews

8

julie

Apr 18, 2023

·

Stayed 4 nights

Clean and comfortable hotel. Very quiet. Good price.

8

Michael

Apr 29, 2024

·

Stayed 1 night

This hotel is in a convenient location. The staff was nice. The room and bed were fine. The bathroom needed a serious upgrade. The parking spaces in the parking lot are very narrow and there were a lot of work trucks. Be careful where you park if using a personal vehicle as it could easier be hit by someone opening their car doors.

10

Jamie

Dec 14, 2024

·

Stayed 1 night

The room was clean but out-dated. We didn’t care so much because we were just staying overnight on our road trip down to Florida. But there was definitely a musty smell in the bathroom. The shower worked nice and I really liked that there was full sized Dove shampoo, conditioner, body wash, hand wash and lotion in the bathroom. The area is really nice with a lot of shopping and restaurants. Very convenient to 77 so you can pick up and get off quickly for your trip. The front desk staff was very friendly. The only thing that seems crazy to me is there is a mandatory 75.00 pet fee. Not a deposit like most places, just a fee you don’t get back even if your pet doesn’t damage anything. I get it, but a little pricey for a hotel that is already a little overpriced for what it is. Overall, I would recommend.

10

Corina

Jun 10, 2025

·

Stayed 1 night

Clean, spacious room, parking on site, restaurants nearby. Fast checkin/checkout.

8

Carl

Jun 28, 2022

·

Stayed 4 nights

The stay was good. The location was ideal for me. No restaurant on site but lots of good restaurants very close by. Very nice area. No pool - but I was there on business. Starting to get a little dated - but was clean.

6

Trista

Aug 3, 2024

·

Stayed 1 night

Great location. Run down property.

8

Leonard

Jun 18, 2024

·

Stayed 3 nights

A two-day stay! It was what I needed: quiet and close to family residence. Thanks!

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Dining

On-site dining is limited: no restaurant and no complimentary breakfast, with purchases available from a pantry. Nearby restaurants are common alternatives.

Related guest reviews

4

David

May 22, 2025

·

Stayed 5 nights

Very worn and dated property. The ‘pantry’ of food to buy had a can of beets and another of pork and beans. The smell of wacky to back was throughout and when it wasn’t it just smelled musty. The bed was comfortable…

10

Corina

Jun 10, 2025

·

Stayed 1 night

Clean, spacious room, parking on site, restaurants nearby. Fast checkin/checkout.

8

Carl

Jun 28, 2022

·

Stayed 4 nights

The stay was good. The location was ideal for me. No restaurant on site but lots of good restaurants very close by. Very nice area. No pool - but I was there on business. Starting to get a little dated - but was clean.

6

Anita

Jun 1, 2023

·

Stayed 1 night

The property was fairly clean but was obviously an older property. The bed was very comfortable. I probably would have rated it higher but the front entry staff made sure to point out there would be NO housekeeping because of being there only one night and we were on our own if we needed more towels. Also pointed out there was nothing in the way of coffee or breakfast without purchase. In the room there was a coffee maker and a packet of coffee but no creamer, etc. Had to drive a half mile to get morning coffee. For $150 / night in a mediocre hotel the least they could do is offer coffee in the morning in the lobby.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$79
February	$69
March	$81
April	$94
May	$87
June	$84
July	$83
August	$81
September	$90
October	$96
November	$95
December	$77

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14 $94	15 $98	16 $94	17 $82	18 $83	19 $84
20 $85	21 $79	22 $88	23 $80	24 $102	25 $107	26 $112
27 $90	28 $77	29 $80	30 $80

Su	Mo	Tu	We	Th	Fr	Sa
				1 $95	2 $117	3 $139
4 $86	5 $77	6 $77	7 $80	8 $103	9 $134	10 $134
11 $99	12 $92	13 $84	14 $84	15 $107	16 $134	17 $137
18 $90	19 $80	20 $80	21 $95	22 $99	23 $134	24 $124
25 $90	26 $80	27 $96	28 $91	29 $100	30 $121	31 $130

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Monthly average prices

About this property

Location

Room options

Studio Suite

Studio Suite, 1 Queen Bed, Accessible (Mobility Accessible)

Suite, 1 Queen Bed

Studio Suite, 1 Queen Bed

Suite, 1 Queen Bed, Accessible (Mobility Accessible)

Guest reviews

Good

Who stays here?

What guests think

Property Policies

Check-in instructions

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FAQs about Candlewood Suites Huntersville-Lake Norman Area by IHG

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