Four Points by Sheraton Charlotte - Lake Norman

Was great except the heater fan noisy couldn’t sleep. The pool heater wasn’t working water was very cold but hopefully that will be fixed before our next visit.

We arrived for a one night stay with our 4 year old. The indoor pool was closed which was a huge disappointment. How about hotels let you know about this in advance, OR make arrangements with a neighboring hotel for guests to use their indoor pool. At shower time, ALL the shampoo, conditioner and body wash cannisters were empty. Not just one, but all. Front desk representative was helpful and placed products in cups for us. Terrible night of sleep when air conditioner kept turning off and room was HOT. Miserable stay all around. Hotel staff was friendly, but very limited in what they could do to help with our issues.

Hotel seems relatively new so it's in good shape. Rooms are small, bathroom is okay size. We picked this hotel over others because they had a bar and restaurant. Neither opened in the Friday and Saturday that we were there. We asked the front desk and they said it was only going to be open Mon thru Thursday and were suprised it was not open Friday. There was no explanation why. It did have the breakfast buffett. We were given no advance notice that this would be the case.

overall a very positive visit. nice staff. clean facility. it would have been nice to have in house breakfast Sunday but a thumbs up.

Good location and staff. Hotel is dated.

Towels Poor quality Charge for breakfast. Same buffet the other notelsgiveyou Staff had no clue how to stop the fire alarm From beepi No effort made to make the customer happy The situation was not handled properly and no effort to satisfy the guest was made

The staff was amazing and a very clean hotel. We enjoyed our stay! The location is amazing 0.5 miles from Birkdale Village with lots of shopping, restaurants, and live music. It is also a mile from Lake Norman and 10 minutes from the Huntersville Aquatic Center. Great hotel and a great location! There is a pool but no hot tub.

Recommend requesting a room on the 4th floor. We were on the 3rd floor and could hear the room above us with creaky floors. And heard doors slamming at all times of the day. The room was very small. The bathroom door needs to be closed all the way - if not, it will eventually open all the way and the entry door to the room will slam into it when coming back. There was mold in the shower. The shower door leaked onto the bathroom floor because the shower door did not close properly. No one tells you that you need to request your room to be cleaned so we were constantly running out of towels (needed more towels to help the leaking shower situation). No hooks to dry the limited towels we were given. No ice machine on the 3rd floor. The bedding was terrible, felt like sleeping on straw - the pillows smelled of mildew.

The hotel is good for the value. I would suggest adding a POS system at the bar to allow gueat to pay for beverages with their card and not their room.

The rooms are small. The light in the microwave stayed on the entire time. The AC did not come on until we turned it down to 64 degrees, then we were freezing. They allow people to hang around outside. The elevators don’t work. I could continue, but I’ll stop there.

There was hair in the shower from a previous stay

Modern and clean

Bad water pressure in the sink and shower. There was a big bug/roach on wall in the room. Air conditioner was noisy and wasn’t great.

Bathroom could have been cleaned better.

This community was old and outdated. MARRIOTT and Sheraton should’ve never taken this property over without getting it and starting over there was mold and mildew throughout the hallway and in my bathroom we found a very large cockroach early in the morning staff was exceptional. I will never stay at this property again.

Bathroom was not the cleanest...doors were chipped and scuffed...

Noisy throughout the entire time we were there. The Roaches in the room made us pack up and leave. We were unable to get any sleep because of the noise. Did not even stay through the night, because of the bugs poor health conditions

They need to hire a legitimate cleaning crew!!…dust overload and my pillowcase had some kind of crust on it. I don’t think I want to know what THAT was.

Excellent staff, very clean and just an overall nice hotel.

Recommend requesting a room on the 4th floor. We were on the 3rd floor and could hear the room above us with creaky floors. And heard doors slamming at all times of the day. The room was very small. The bathroom door needs to be closed all the way - if not, it will eventually open all the way and the entry door to the room will slam into it when coming back. There was mold in the shower. The shower door leaked onto the bathroom floor because the shower door did not close properly. No one tells you that you need to request your room to be cleaned so we were constantly running out of towels (needed more towels to help the leaking shower situation). No hooks to dry the limited towels we were given. No ice machine on the 3rd floor. The bedding was terrible, felt like sleeping on straw - the pillows smelled of mildew.

The HVAC system was not designed to allow the fan to run continuously for air circulation. The lighting in the bathroom was insufficient to shave. The alarm clock was still on DST (and I could not figure out how to change the time.) The black out and sheer shades were remotely controlled, and this was not immediately evident. The control for the sheer shade was inoperable.

Way too noisy paper thin walls. Heard everybody talking all night long.

My husband and I enjoyed our 2 night stay. The room was clean, the bed was nice but a little too firm for my taste, other than that we enjoyed.

Clean and updated. Bathroom very nice and clean. Bed was way too soft, and breakfast buffet was not good. Cold, hard powdered eggs, dry potatoes. Skip it.

Bad water pressure in the sink and shower. There was a big bug/roach on wall in the room. Air conditioner was noisy and wasn’t great.

Staff was friendly.. room was good.. bathroom was a bit dated toilet seat loose. I had to check out early due to an early flight and no one was at desk for check out.. they should have a T.V check out for situations like this.

Hotel seems relatively new so it's in good shape. Rooms are small, bathroom is okay size. We picked this hotel over others because they had a bar and restaurant. Neither opened in the Friday and Saturday that we were there. We asked the front desk and they said it was only going to be open Mon thru Thursday and were suprised it was not open Friday. There was no explanation why. It did have the breakfast buffett. We were given no advance notice that this would be the case.

A bit outdated and definitely noisy due to highway being nearby. Having a room right beside an ice maker doesn't help the noise level either. Overall an B- hotel but convenient to Birkdale Village.

Recommend requesting a room on the 4th floor. We were on the 3rd floor and could hear the room above us with creaky floors. And heard doors slamming at all times of the day. The room was very small. The bathroom door needs to be closed all the way - if not, it will eventually open all the way and the entry door to the room will slam into it when coming back. There was mold in the shower. The shower door leaked onto the bathroom floor because the shower door did not close properly. No one tells you that you need to request your room to be cleaned so we were constantly running out of towels (needed more towels to help the leaking shower situation). No hooks to dry the limited towels we were given. No ice machine on the 3rd floor. The bedding was terrible, felt like sleeping on straw - the pillows smelled of mildew.

The rooms are small. The light in the microwave stayed on the entire time. The AC did not come on until we turned it down to 64 degrees, then we were freezing. They allow people to hang around outside. The elevators don’t work. I could continue, but I’ll stop there.

We stay here every time we are in this area. The staff is so amazing here. They are personable and always go out of there way to make you feel right at home.

Our stay was ok except for one thing. Service, terrible service. We stayed four nights and our beds weren’t made ever. The only time we got fresh towels was after day two when I complained at the front desk. They still didn’t make the beds: Wouldn’t recommend this hotel.

I loved my stay here and everyone was so helpful and friendly. I had an extended stay due to some unfortunate circumstances with my place getting ready, but they made it a very pleasant time. You won’t regret staying here at all!

What a bad experience! Made a reservation through Expedia.com. At check in, I told the rep that I had a reservation and was checking in. I was told about the $50 hold for incidentals and was asked to swipe my card. Something told me to check my online bank card. I had a Expedia charge, a hotel charge and an incidental charge on hold. When I asked the front desk why I being charge again for the one room hotel night, she said she did not realize I was charged by Expedia and that I had to wait for a manager to correct it in the morning. I was told several times that I had to pay $9.99 for breakfast although my Expedia package included breakfast. Arrived for breakfast at 9:10. All food trays were empty and there only a 1/2 cup of coffee to be pulled. After waiting several minutes, I knocked on the staff/kitchen door asking were they going to be refilling the trays. The one person kitchen staff was jumping loops to get all the trays refilled. Meanwhile, I went to the front desk asking for coffee. The front desk staff jumped loops to make coffee for the front desk area and the dining area because both containers were empty. Frustration got the best of me because the wait was long and even when the trays of food was filled, by time I got to them, the trays were empty again because there was one table with a family of about 10 people that grabbed all the food. They were greedy and inconsiderate. I complained to the front desk staff and ask the kitchen staff to make more food again.

The 2 Front Desk Clerks were very inviting and professional.

No one was at the front desk for like 30 min. They had to send someone from Courtyard. Unacceptable for Marriott.

Bonita was so kind and welcoming, a truly needed aspect of our experience since the rest wasn’t great. The hotel is very dusty and worn down and the staff the following day was quite rude. All of us we woken up by staff having very loud personal conversations with the “staff only” door open right outside our room for hours starting at 7 am, front desk was curt & couldnt be bothered to greet us or smile and our door was pounded on by a random man asking when we were leaving when we’d already called to have our check out extended. We won’t stay again but hope Bonita finds a place worth her great nature!

Staff was amazing and went above and beyond

We used Expedia and the front desk charged us double due to not being able to see that we’d already paid through Expedia.com. We will be contacting upper level management to hopefully get our money back.

The king mattress, pillows and linens were very comfortable and the buffet breakfast was divine! We stayed on the night of May 10th and the gentleman at the front desk to check us in after 9:30pm should be recognized and be selected for the next open manager position quickly. We watched him represent Four Seasons with a high level of professionalism and integrity. Multiple guests were in awe of his calm demeanor, speed and thoroughness as he addressed each need. First impressions mean a lot in the hospitality industry and he went above and beyond!

Right off of highway. Halfway point from Florida and Ohio.

I had a great stay. Super helpful and friendly staff. Location was very convenient and the rooms were comfortable and clean.

It was a nice place to stay for work. They were VERY nice and I really enjoyed my stay. Its right down the street from Birkdale Village, which has everything you need.

Great location, plenty of areas to shop, dine and relax.

Seems like a safe area and the staff was very nice.

Wish it weren’t so secluded and in the dark.

The staff was amazing and a very clean hotel. We enjoyed our stay! The location is amazing 0.5 miles from Birkdale Village with lots of shopping, restaurants, and live music. It is also a mile from Lake Norman and 10 minutes from the Huntersville Aquatic Center. Great hotel and a great location! There is a pool but no hot tub.

A bit outdated and definitely noisy due to highway being nearby. Having a room right beside an ice maker doesn't help the noise level either. Overall an B- hotel but convenient to Birkdale Village.

Off the beaten path

Rest place to stay. The property is sort of hidden which makes it a gem. It’s safe and quiet, conveniently located off the main highway. Is close to restaurants and shopping. I took off a star because The breakfast that’s offered does not match the cost. I’ve had better breakfast at 2.5-3 star restaurants which offers the same exact menu.

What a bad experience! Made a reservation through Expedia.com. At check in, I told the rep that I had a reservation and was checking in. I was told about the $50 hold for incidentals and was asked to swipe my card. Something told me to check my online bank card. I had a Expedia charge, a hotel charge and an incidental charge on hold. When I asked the front desk why I being charge again for the one room hotel night, she said she did not realize I was charged by Expedia and that I had to wait for a manager to correct it in the morning. I was told several times that I had to pay $9.99 for breakfast although my Expedia package included breakfast. Arrived for breakfast at 9:10. All food trays were empty and there only a 1/2 cup of coffee to be pulled. After waiting several minutes, I knocked on the staff/kitchen door asking were they going to be refilling the trays. The one person kitchen staff was jumping loops to get all the trays refilled. Meanwhile, I went to the front desk asking for coffee. The front desk staff jumped loops to make coffee for the front desk area and the dining area because both containers were empty. Frustration got the best of me because the wait was long and even when the trays of food was filled, by time I got to them, the trays were empty again because there was one table with a family of about 10 people that grabbed all the food. They were greedy and inconsiderate. I complained to the front desk staff and ask the kitchen staff to make more food again.

Clean and updated. Bathroom very nice and clean. Bed was way too soft, and breakfast buffet was not good. Cold, hard powdered eggs, dry potatoes. Skip it.

Breakfast was just okay. Charge $10 per person for what is a free breakfast anywhere else. Thankfully we included it in our reservation and it was under $1 per person.

Hotel seems relatively new so it's in good shape. Rooms are small, bathroom is okay size. We picked this hotel over others because they had a bar and restaurant. Neither opened in the Friday and Saturday that we were there. We asked the front desk and they said it was only going to be open Mon thru Thursday and were suprised it was not open Friday. There was no explanation why. It did have the breakfast buffett. We were given no advance notice that this would be the case.

overall a very positive visit. nice staff. clean facility. it would have been nice to have in house breakfast Sunday but a thumbs up.

TV stations, roaches in room, tight fit, breakfast fair. Staff very nice and helpful.

The king mattress, pillows and linens were very comfortable and the buffet breakfast was divine! We stayed on the night of May 10th and the gentleman at the front desk to check us in after 9:30pm should be recognized and be selected for the next open manager position quickly. We watched him represent Four Seasons with a high level of professionalism and integrity. Multiple guests were in awe of his calm demeanor, speed and thoroughness as he addressed each need. First impressions mean a lot in the hospitality industry and he went above and beyond!

Rest place to stay. The property is sort of hidden which makes it a gem. It’s safe and quiet, conveniently located off the main highway. Is close to restaurants and shopping. I took off a star because The breakfast that’s offered does not match the cost. I’ve had better breakfast at 2.5-3 star restaurants which offers the same exact menu.

The hotel is good for the value. I would suggest adding a POS system at the bar to allow gueat to pay for beverages with their card and not their room.

Very nice. Friendly staff. Nice breakfast.