Name: Courtyard by Marriott Charlotte Lake Norman
Address: 16700 Northcross Drive, Huntersville, North Carolina, United States of America, Huntersville, North Carolina, US
Price range: $105–$233 per night
Rating: 7.68

What guests think

Across reviews of Courtyard by Marriott Charlotte Lake Norman, guests frequently praise the friendly, accommodating front desk and convenient location near restaurants and I-77, but note dated conditions and recurring maintenance issues that fall short of typical Courtyard expectations.

Repeated complaints cite the pool being closed for extended periods, ice machines out of order, and on-site dining and bar offerings limited or not as advertised. Cleanliness feedback is mixed, with many spotless stays contrasted by missed housekeeping and occasional mold or pest sightings. Rooms are often described as dated, with dim lighting, soft or uncomfortable mattresses, A/C or TV problems, and some noise from nearby roads, though several guests still found them comfortable. Most suitable for short, practical stays if you can tolerate uneven upkeep and amenity availability.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

AI-generated summary based on recent guest reviews

Facilities

Many report the pool being closed for extended periods, with broken ice machines also common. Some mention a dated or under-equipped gym, very tight parking, and late-night noise by the outdoor fire pit.

Related guest reviews

8

David

Mar 1, 2025

·

Stayed 3 nights

Ocelot and staff but pool and gym area closed or poorly equipped

8

Ronald Scott

Jan 22, 2025

·

Stayed 5 nights

The pool was down, so I chose that hotel for the pool. I wish I had looked better and seen that you did not have a complimentary breakfast, or I might have gone elsewhere.

4

renee

Mar 5, 2024

·

Stayed 1 night

stayed here to enjoy pool!!! pool was closed!!!

4

Morrigan

Oct 13, 2024

·

Stayed 2 nights

This hotel has a fire pit outside, beside the hotel. A large group was allowed to sit out there and party from midnight to 3 am. I called the front desk twice; the second time I had to ask them specifically to ask the party to disburse or move elsewhere. They were keeping an entire side of the hotel guests awake. Never going back to that hotel.

10

Robert

Oct 13, 2024

·

Stayed 1 night

The parking spaces are very very tight

4

Tamara

Jun 21, 2024

·

Stayed 2 nights

I was in town for an outdoor tournament and was looking forward to relaxing in the pool after the long hot days outside but when I arrived at the hotel I discovered that the pool was out of service. There wasn’t any indication of this when I booked the hotel otherwise I wouldn’t have stayed there. The ice machine was also broken on my floor and I had to go to another floor to get ice. Never again!

4

Jacquelyn

Oct 29, 2025

·

Stayed 1 night

Needs updated. Missing light bulbs, showers not sealed so water gets on the floor. Ice machine not working. Just not up to the standards expected at a Courtyard

4

Kevin

Mar 15, 2024

·

Stayed 2 nights

Pool was closed, back patio needs care and attention… older property in need of renovation

2

Sherry

Jan 28, 2024

·

Stayed 1 night

Phone didn't work ice maker didn't work TV didn't work and air didn't work

8

John

May 19, 2024

·

Stayed 2 nights

Pool was broken and apparently has been for some time. That was disappointing.

Was this helpful?

AI-generated summary based on recent guest reviews

Cleanliness

Numerous guests found rooms and public areas very clean. Others reported missed housekeeping on multi-night stays and occasional hygiene issues like mold, pests, or untidy outdoor areas.

Related guest reviews

10

Brandy

Jun 22, 2025

·

Stayed 1 night

One night stay and everything was wonderful. Nice clean room and exceptional staff.

2

Patricia

Sep 13, 2025

·

Stayed 2 nights

Unfortunately this hotel was run down, cockroach in the bathroom and bug bites in the room. Very disappointing given it’s a Marriott hotel. Some staff were nice others were rude.

10

david

Jul 21, 2025

·

Stayed 1 night

Very clean will stay again

6

Deborah

Jul 9, 2023

·

Stayed 2 nights

Staff were very nice and facility was pretty clean. But, even though we were there two nights, when we came home last the second night pretty late, no one had cleaned our room at all. We had no dry towels and were out of toilet paper and tissues almost gone so my husband had to go find someone to get those items at midnight when we were very tired. The room was also very damp feeling which made it slightly uncomfortable even though AC was on. Pool was out of service and so was the ice machine on our floor. Wasn't a horrible stay by any means but I've stayed at other Marriott properties that were a little nicer.

4

Mark

Jun 22, 2024

·

Stayed 3 nights

Pool , icemaker , room refrigerator out of order Balcony filthy , wasp nests , spiders...unusable Shower leaked all over floor Manager dismissive not apologetic...no offer of discount Balcony cleaned ...all other complaints...ignored

4

Joshua

Dec 15, 2024

·

Stayed 1 night

Dated and mold in the shower. The cost of a glass of wine at the bar was ridiculous! The check in women was very cold and unfriendly. The fitness center treadmills need to be replaced.

2

Bill

Mar 8, 2023

·

Stayed 2 nights

Noisy! Next to a busy highway. Trash trucks banged around at 5:00 am. No housekeeping! Cratered mattress. Terrible and not up to Marriott standards.

10

Michael

Oct 15, 2024

·

Stayed 1 night

Cleanliness of property,rooms,and lobby

10

Matthew

Jul 5, 2025

·

Stayed 2 nights

Super friendly staff and very clean, will be back!

2

Genevieve

Apr 2, 2025

·

Stayed 4 nights

They never serviced our rooms on a 4 night stay. Front desk staff was good all others not so much. When talking to maid we were told could not speak English. Dumping dirty mop water near gathering area for guests.

Was this helpful?

AI-generated summary based on recent guest reviews

Rooms

Feedback is mixed: some rooms are comfortable or spacious, but many feel dated with poor lighting, small bathrooms, soft or uncomfortable mattresses, and A/C or TV issues; road or hallway noise is sometimes noted. Microwaves are often absent.

Related guest reviews

10

John

Sep 10, 2025

·

Stayed 1 night

Property is in decent shape but a little outdated. Noisy busy road close running all night. Staff was great and very nice. Ok for a short stay.

4

Tatiana

Jul 12, 2024

·

Stayed 3 nights

The mattresses are very soft, not comfortable to sleep

6

kathrynne

Oct 19, 2025

·

Stayed 1 night

The lighting in the room was not great. One on the bookshelf was even out. Disappointed not a microwave in the room. Also not a coffee drinker and no tea bags available.

8

Asheley

Aug 20, 2025

·

Stayed 1 night

The room setup was nice, the tv was rather small but it worked great.

6

Jason

Sep 24, 2025

·

Stayed 2 nights

The room had maintenance options that I reported immediately and then more appeared over my stay.

6

Kimberly

Nov 19, 2023

·

Website claims to have a Bistro with breakfast, but many of the items on the print menu and menu in Bistro are no longer offered. On site bistro was the main reason I chose this hotel over others and it was not as advertised. Bathroom was oddly small, with low ceiling and no fan in the bathroom. Minimalist room and not very large for a 2 queen bedroom. A/c was ineffective; did not cool room. Outdoor seating area was unlit and not kept tidy. Not inviting to sit outside. Fire pit not lit. Overall not worth the price.

6

Stephanie

Jan 21, 2025

·

Stayed 1 night

I expect more from Marriot. The tv won’t change channels and the curtains will not close. The second affects me more as I’d like to be able to close the curtains.

6

Anthony

Sep 29, 2024

·

Stayed 1 night

The staff was super amazing and welcoming in every way. Room was spacious but definitely needs some updates and minor repairs. I’m not sure if it was the A/C unit or the cars parked outside that was super loud all night and morning long. Other than that for a one night stay, i guess I can’t comodín too much.

2

Charity

Nov 24, 2024

·

Stayed 1 night

The worst bed I have ever slept on.

4

Steven

Jul 7, 2024

·

Stayed 1 night

Hotel is clean and staff is friendly. However, the air conditioner could not keep our room cool and the pool is out of service.

Was this helpful?

AI-generated summary based on recent guest reviews

Service

Front desk and staff are frequently praised as friendly, accommodating, and responsive. However, a few cite poor communication, noisy staff in the morning, limited follow-through on housekeeping requests, or a dismissive manager.

Related guest reviews

2

Kim

Oct 22, 2025

·

Stayed 1 night

No liquor license. Poor communication. No energy or vibe. Not Marriott Quality.

10

steve

Sep 1, 2024

·

Stayed 4 nights

The staff was very helpful and the front desk was especially helpful upon arrival. One particular staff member I believe went over and beyond to make us feel at home and welcomed. Annie at the front desk took good care of us and made sure our stay was comfortable and enjoying. Thank you Annie for making us feel welcomed.

4

Morrigan

Oct 13, 2024

·

Stayed 2 nights

This hotel has a fire pit outside, beside the hotel. A large group was allowed to sit out there and party from midnight to 3 am. I called the front desk twice; the second time I had to ask them specifically to ask the party to disburse or move elsewhere. They were keeping an entire side of the hotel guests awake. Never going back to that hotel.

4

Mark

Jun 22, 2024

·

Stayed 3 nights

Pool , icemaker , room refrigerator out of order Balcony filthy , wasp nests , spiders...unusable Shower leaked all over floor Manager dismissive not apologetic...no offer of discount Balcony cleaned ...all other complaints...ignored

10

Gina

Mar 4, 2025

·

Stayed 1 night

5 stars to the girl that was working the front desk last night! It was close to midnight when I checked in and was welcomed with a warm smile and greeting (I’m bummed I don’t remember her name!) I do a lot of traveling and can’t remember the last time I experienced that level of hospitality. Thank you, for an enjoyable stay

10

Rachel

Oct 20, 2024

·

Stayed 1 night

I had a wonderful stay. The bed was extremely comfortable and was impressed that the shower was hot each time. The front desk staff especially during the check out was very pleasant and Orlando made sure I did not have any concerns or issues with our stay. I will definitely be back!

6

Donna

May 16, 2024

·

Stayed 6 nights

We stayed 6 nights and housekeeping only cleaned room once after we were told they clean rooms every other day. We asked them to clean the room twice and they never came. Rooms have old fashion coffee makers no microwaves and they charge you money per day for the bistro in the hotel. After complaining they informed that it will be reimbursed if not used. Staff not the friendliest. We won’t be returning to this hotel.

10

DAVID

Sep 22, 2024

·

Stayed 2 nights

The staff was great especially Ann

10

Nancy

Oct 8, 2025

·

Stayed 1 night

It was a great place to stay and visit family. Friendly staff always willing to help.

10

Randall

Mar 26, 2025

·

Stayed 2 nights

The font desk staff was amazing! Had a great stay.

Was this helpful?

AI-generated summary based on recent guest reviews

Location

Conveniently located near Birkdale Village, many restaurants, and I-77, with some guests able to walk to dining. A few mention traffic or highway noise.

Related guest reviews

10

Stephan

Mar 20, 2023

·

Stayed 1 night

Easy to get to , location

10

John

Sep 10, 2025

·

Stayed 1 night

Property is in decent shape but a little outdated. Noisy busy road close running all night. Staff was great and very nice. Ok for a short stay.

8

David

Jul 27, 2025

·

Stayed 1 night

The property was convenient to Birkdale Village where we had dinner reservations.

10

Colleen

Apr 21, 2025

·

Stayed 4 nights

It’s location was near many restaurant choices.

2

Bill

Mar 8, 2023

·

Stayed 2 nights

Noisy! Next to a busy highway. Trash trucks banged around at 5:00 am. No housekeeping! Cratered mattress. Terrible and not up to Marriott standards.

10

william

Nov 19, 2024

·

Stayed 2 nights

great location

10

Andrew

Feb 21, 2025

·

Stayed 1 night

Love the location and room and service was great.

10

Miss Tracy

Sep 28, 2024

·

Stayed 5 nights

Great location, near stuff but very quiet. Property very clean and with everything you would need. Staff friendly and attentive. Would visit again.

10

Jacob

Nov 23, 2024

·

Stayed 1 night

We finally were able to get a night away without children. Brittany at the front desk was so sweet! The room was wonderful. The location was perfect to walk to restaurants. Easy access to 77. The overall stay was just wonderful. We highly recommend and will return.

10

Kara

Aug 25, 2025

·

Stayed 1 night

Good sized room, location was excellent, friendly staff.

Was this helpful?

AI-generated summary based on recent guest reviews

Dining

On-site dining and bar service are often limited or not as advertised, with reduced hours or menus and no liquor license or cocktails in some cases; breakfast is not complimentary and options can be limited. One guest praised the Bistro food.

Related guest reviews

2

Kim

Oct 22, 2025

·

Stayed 1 night

No liquor license. Poor communication. No energy or vibe. Not Marriott Quality.

6

Jenna

Mar 13, 2024

·

Stayed 5 nights

The staff are absolutely wonderful!! The beds are comfortable and it’s an ok place to stay for a few days. There is a distinct smell though of past cigarette smokers which lingers. And the cafe was only open for a few hours in the morning.

8

Ronald Scott

Jan 22, 2025

·

Stayed 5 nights

The pool was down, so I chose that hotel for the pool. I wish I had looked better and seen that you did not have a complimentary breakfast, or I might have gone elsewhere.

6

Kimberly

Nov 19, 2023

·

Website claims to have a Bistro with breakfast, but many of the items on the print menu and menu in Bistro are no longer offered. On site bistro was the main reason I chose this hotel over others and it was not as advertised. Bathroom was oddly small, with low ceiling and no fan in the bathroom. Minimalist room and not very large for a 2 queen bedroom. A/c was ineffective; did not cool room. Outdoor seating area was unlit and not kept tidy. Not inviting to sit outside. Fire pit not lit. Overall not worth the price.

2

Steve

May 27, 2024

·

Stayed 1 night

Pool was on repair, restaurant was not serving. Placed was in rebuild mode.

2

Georgene

Mar 23, 2024

·

Stayed 1 night

We checked on on a Friday night. Pool and phones were down for maintenance. Pillows were horrible. Couldn’t figure out how turn down air conditioning so we froze. No coffee, no breakfast. Tub fixtures were all loose. One tiny bar of soap for two people. Just chintzy.

8

Genevieve

Feb 26, 2023

·

Stayed 1 night

Our room was lovely although we did initially have a hiccup when we checked in as our shower door would not slide open. They promptly moved us to another room. The bed was comfortable and the room was quiet. The best part of our stay was the food we ordered from the Bistro. It was amazing (and I’m super picky with food). So my compliments to the chef!

6

Donna

May 16, 2024

·

Stayed 6 nights

We stayed 6 nights and housekeeping only cleaned room once after we were told they clean rooms every other day. We asked them to clean the room twice and they never came. Rooms have old fashion coffee makers no microwaves and they charge you money per day for the bistro in the hotel. After complaining they informed that it will be reimbursed if not used. Staff not the friendliest. We won’t be returning to this hotel.

8

Steven

Jan 24, 2024

·

Stayed 3 nights

Location was great for our visiting friends. Hotel was beautiful. The bistro was closed most of the time so not able to enjoy its benefits and food. Had to eat at near by restaurants of which are many good ones. Staff were wonderful and so helpful. To have fresh bottled water in our room each day would have been nice. Recommend this place for your stay in Huntersville.

8

Lucien

Feb 15, 2024

·

Stayed 3 nights

Website says restaurant and bar onsite, limited breakfast items from 6-10 Limited dinner menu from 5-10. Bar menu states cocktails but only beer and wine weee available. The indoor pool was closed. There is a channel selection card but no guide on the TV so you have to scroll through the channels to find anything you want to watch. We stayed 5 days, got coffee at the hotel and they were out of half and half creamer every day. This was our first time staying at a Marriott and we based our decision on it having the restaurant and bar so were somewhat disappointed.

Was this helpful?

AI-generated summary based on recent guest reviews

Month	Average price
January	$104
February	$105
March	$117
April	$122
May	$133
June	$126
July	$118
August	$115
September	$119
October	$138
November	$124
December	$103

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14 $125	15 $160	16 $133	17 $123	18 $188	19
20 $113	21 $115	22 $116	23 $114	24 $114	25 $189	26 $191
27 $105	28 $135	29 $156	30 $165

Su	Mo	Tu	We	Th	Fr	Sa
				1 $146	2 $191	3 $191
4 $116	5 $116	6 $126	7 $116	8 $116	9 $201	10 $181
11 $116	12 $126	13 $126	14 $126	15 $135	16 $221	17 $233
18 $119	19	20 $135	21 $177	22 $136	23 $206	24 $202
25 $117	26 $125	27 $125	28 $155	29	30 $151	31 $206

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Room, 2 Queen Beds

Room, 1 King Bed with Sofa Bed

Room, 2 Queen Beds, Hearing Accessible

Room, 1 King Bed with Sofa Bed, Hearing Accessible

Guest reviews

Good

Who stays here?

What guests think

Property Policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Courtyard by Marriott Charlotte Lake Norman

Have a question?

Prices for upcoming dates