Name: Residence Inn by Marriott Lake Norman
Address: 16830 Kenton Drive, Huntersville, North Carolina, United States of America, Huntersville, North Carolina, US
Price range: $142–$283 per night
Rating: 7.85

What guests think

At Residence Inn by Marriott Lake Norman, reviewers consistently praise the friendly, helpful staff and the convenient, upscale location near shops and restaurants, while several note dated, worn rooms with occasional noise or maintenance issues that affect comfort.

Cleanliness is mixed, with multiple reports of dirty rooms and common areas alongside a few mentions of tidy rooms. Breakfast feedback ranges widely—from poor or not replenished to good or even fabulous—with repeated praise for the breakfast attendant Cynthia. The property is pet friendly, though some mention a steep pet fee. Overall, expect a functional, suite-style stay that favors space and kitchens over modern polish.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Reviews note the hotel is pet friendly. Beyond that, facilities are rarely discussed.

Related guest reviews

10

Todd

Aug 30, 2024

·

Stayed 1 night

Served our purpose in staying one night in the lake Norman/birkdake area but a bit expensive. Rooms dated but ok. USB ports next to bed didn’t work for me. A steep $100 fee for dogs accidentally double charged but front desk staff, who were super nice, took it off when notified.

6

Linda

Jan 2, 2025

·

Stayed 5 nights

The elevator wasn't working, it was noisy, and breakfast wasn't refilled.

8

Aaron

Nov 10, 2024

·

Stayed 2 nights

This place was solid overall. Shower water pressure was amazing. The only downside was the fire alarm went off once at 7pm and then again at 7am the next morning. Just tedious since it took over a minute to turn off what were both false alarms.

6

Lizbeth

Dec 7, 2024

·

Stayed 1 night

The staff was excellent & was able to work with me to better fit my pets needs. The bed was not that comfy & noticed hair on the pillows. The microwave handle was broken. The curtains didn’t close all the way. Overall, It was okay for a one night stay, but would not stay here again.

10

Shatika

Sep 1, 2025

·

Stayed 4 nights

I didn't like that the dryer is $1.50 for 38 mins and my clothes was wasn't dry at all. Everything came out very damp. I was extremely disappointed to have to take home damp clothes in a suitcase back to NYC.

10

Eva

Oct 25, 2025

·

Stayed 1 night

Pet friendly. Did not eat breakfast.

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Cleanliness

Feedback is inconsistent, with several guests describing dirty rooms and common areas and noticeable wear, while a few found their rooms clean. Issues mentioned include sticky floors, hair on pillows, dampness, and missing soap.

Related guest reviews

10

Valeria

Nov 9, 2023

·

Stayed 1 night

The only issue that I had was there was no face soap at the sink. Fortunately, I had bought a bar with me

6

sharon

Mar 10, 2024

·

Stayed 1 night

Not with $165 a night. Old, and a little beat. Kitchen and bathroom floor was sticky. Wouldn’t stay there again

6

Timothy

May 26, 2024

·

Stayed 1 night

This is a disappointing Residence Inn. The room is damp from humidity. Sheets feel wet. A/C was turned off on arrival. Kitchen cabinets were well worn.

6

Trudy

Aug 26, 2024

·

Stayed 4 nights

Great staff and very friendly. Property is just old with loud AC made it difficult to sleep. Breakfast was nice and facility located in a great place.

6

Tarnish

Jul 15, 2022

·

Stayed 2 nights

The property is in a great location and very easy to find. The staff is friendly and breakfast was decent. The hotel exterior is in desperate need of pressure washing and maintenance. The hallways and elevator carpet/floors were very dirty and smelled bad. Our room was put together nicely, but very dirty and lacked preventative maintenance. It all presented itself as a hotel that was in need of an owner/management that cares. The door handles, doors, light fixtures, inside of toilets were very dirty. My family and I had to clean the room and spray the bedding and couch before we sat down and placed our items. I was very disappointed as this is not what I expected from Residences Inn.

2

Bryan

Feb 19, 2022

·

Stayed 1 night

Room was gross. Ripped carpeting, kitchen cabinets falling apart, cigarette butts everywhere at the entrances. This is in a ver upscale are but the property is not being maintained. Payed top dollar and got the minimum. Breakfast was ok, not worth the money. Stay somewhere else

10

Robert

Apr 8, 2023

·

Stayed 1 night

Smooth check in. Clean room. Nice area.

6

Lizbeth

Dec 7, 2024

·

Stayed 1 night

The staff was excellent & was able to work with me to better fit my pets needs. The bed was not that comfy & noticed hair on the pillows. The microwave handle was broken. The curtains didn’t close all the way. Overall, It was okay for a one night stay, but would not stay here again.

2

Sheria

Jul 13, 2022

·

Stayed 1 night

Dirtiest hotel we have stayed in - the room was not clean at all - after a stay here I ended up with a respiratory infection and I truly think it was from the room we stayed in - The breakfast was fabulous though and Ms. Cynthia the cook was so helpful and welcoming. She made our morning great! She was the only good thing about staying here.

8

Lisa

Feb 19, 2026

·

Stayed 1 night

Staff was lovely. Room has seen better days.....

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Rooms

Suites offer space, full kitchens, and features like separate bedrooms, which families appreciated. However, multiple reviews say rooms are dated or worn, with noise from roads, AC, or alarms and some comfort or maintenance issues.

Related guest reviews

6

Brandi

Oct 22, 2025

·

Stayed 1 night

There was alot of noise threw out the night. Was on first floor near the road. Hears

6

Timothy

May 26, 2024

·

Stayed 1 night

This is a disappointing Residence Inn. The room is damp from humidity. Sheets feel wet. A/C was turned off on arrival. Kitchen cabinets were well worn.

6

Trudy

Aug 26, 2024

·

Stayed 4 nights

Great staff and very friendly. Property is just old with loud AC made it difficult to sleep. Breakfast was nice and facility located in a great place.

10

Todd

Aug 30, 2024

·

Stayed 1 night

Served our purpose in staying one night in the lake Norman/birkdake area but a bit expensive. Rooms dated but ok. USB ports next to bed didn’t work for me. A steep $100 fee for dogs accidentally double charged but front desk staff, who were super nice, took it off when notified.

10

Mahaliah

Mar 20, 2022

·

Stayed 1 night

We took a family trip..there are restaurants in close proximity and stores. All within two mins of the suites..urban air sports is in walking distance..great place for family trips..family of four fit perfect with plenty of space..very quiet and peaceful during resting hours..we were very pleased❤️ and would definitely come back to this location.

8

Susan

Jun 7, 2022

·

Stayed 5 nights

Appreciated the closed off bedroom.

10

Mae Nichole

Nov 9, 2023

·

Stayed 1 night

Convenient to my destination. I like the full kitchen option for the ease of making my own breakfast

8

Aaron

Nov 10, 2024

·

Stayed 2 nights

This place was solid overall. Shower water pressure was amazing. The only downside was the fire alarm went off once at 7pm and then again at 7am the next morning. Just tedious since it took over a minute to turn off what were both false alarms.

6

Lizbeth

Dec 7, 2024

·

Stayed 1 night

The staff was excellent & was able to work with me to better fit my pets needs. The bed was not that comfy & noticed hair on the pillows. The microwave handle was broken. The curtains didn’t close all the way. Overall, It was okay for a one night stay, but would not stay here again.

8

Lisa

Feb 19, 2026

·

Stayed 1 night

Staff was lovely. Room has seen better days.....

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Service

Service is widely praised as friendly, helpful, and accommodating, with smooth check-in and staff who resolve issues; the breakfast attendant Cynthia receives special mention. No consistent complaints appear.

Related guest reviews

10

Brandi

Dec 4, 2024

·

Stayed 1 night

Awesome customer service

10

Barbara

Jan 31, 2025

·

Stayed 1 night

I will visit this hotel every time I come to this area simply because of the wonderful friendly staff. Cynthia in the breakfast room was one of the sweetest people I've ever met in my life. I will come back there specifically to see her.

6

Tarnish

Jul 15, 2022

·

Stayed 2 nights

The property is in a great location and very easy to find. The staff is friendly and breakfast was decent. The hotel exterior is in desperate need of pressure washing and maintenance. The hallways and elevator carpet/floors were very dirty and smelled bad. Our room was put together nicely, but very dirty and lacked preventative maintenance. It all presented itself as a hotel that was in need of an owner/management that cares. The door handles, doors, light fixtures, inside of toilets were very dirty. My family and I had to clean the room and spray the bedding and couch before we sat down and placed our items. I was very disappointed as this is not what I expected from Residences Inn.

10

Todd

Aug 30, 2024

·

Stayed 1 night

Served our purpose in staying one night in the lake Norman/birkdake area but a bit expensive. Rooms dated but ok. USB ports next to bed didn’t work for me. A steep $100 fee for dogs accidentally double charged but front desk staff, who were super nice, took it off when notified.

10

Robert

Apr 8, 2023

·

Stayed 1 night

Smooth check in. Clean room. Nice area.

6

Lizbeth

Dec 7, 2024

·

Stayed 1 night

The staff was excellent & was able to work with me to better fit my pets needs. The bed was not that comfy & noticed hair on the pillows. The microwave handle was broken. The curtains didn’t close all the way. Overall, It was okay for a one night stay, but would not stay here again.

10

tara

Sep 28, 2025

·

Stayed 1 night

Aaliyah and Mr Kenneth the front desk was amazing . They truly made our stay enjoyable and pleasant.

10

Maria

Dec 11, 2021

·

Stayed 5 nights

Pleasant stay, staff was friendly and helpful always even late night.

2

Sheria

Jul 13, 2022

·

Stayed 1 night

Dirtiest hotel we have stayed in - the room was not clean at all - after a stay here I ended up with a respiratory infection and I truly think it was from the room we stayed in - The breakfast was fabulous though and Ms. Cynthia the cook was so helpful and welcoming. She made our morning great! She was the only good thing about staying here.

8

Lisa

Feb 19, 2026

·

Stayed 1 night

Staff was lovely. Room has seen better days.....

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Location

Location is consistently described as convenient and in a nice, upscale area, close to shops, restaurants, and offices, with some attractions within walking distance. Guests found it easy to reach.

Related guest reviews

6

Shawn

Mar 22, 2024

·

Stayed 2 nights

Location was easy to access local shopping.

10

Andrea

Feb 19, 2022

·

Stayed 3 nights

Decent stay, safe and nice area. Walking distance to my office.

6

Trudy

Aug 26, 2024

·

Stayed 4 nights

Great staff and very friendly. Property is just old with loud AC made it difficult to sleep. Breakfast was nice and facility located in a great place.

6

Tarnish

Jul 15, 2022

·

Stayed 2 nights

The property is in a great location and very easy to find. The staff is friendly and breakfast was decent. The hotel exterior is in desperate need of pressure washing and maintenance. The hallways and elevator carpet/floors were very dirty and smelled bad. Our room was put together nicely, but very dirty and lacked preventative maintenance. It all presented itself as a hotel that was in need of an owner/management that cares. The door handles, doors, light fixtures, inside of toilets were very dirty. My family and I had to clean the room and spray the bedding and couch before we sat down and placed our items. I was very disappointed as this is not what I expected from Residences Inn.

10

Todd

Aug 30, 2024

·

Stayed 1 night

Served our purpose in staying one night in the lake Norman/birkdake area but a bit expensive. Rooms dated but ok. USB ports next to bed didn’t work for me. A steep $100 fee for dogs accidentally double charged but front desk staff, who were super nice, took it off when notified.

10

Mahaliah

Mar 20, 2022

·

Stayed 1 night

We took a family trip..there are restaurants in close proximity and stores. All within two mins of the suites..urban air sports is in walking distance..great place for family trips..family of four fit perfect with plenty of space..very quiet and peaceful during resting hours..we were very pleased❤️ and would definitely come back to this location.

10

Mae Nichole

Nov 9, 2023

·

Stayed 1 night

Convenient to my destination. I like the full kitchen option for the ease of making my own breakfast

10

Robert

Apr 8, 2023

·

Stayed 1 night

Smooth check in. Clean room. Nice area.

10

Ronda

Aug 3, 2025

·

Stayed 1 night

Location was perfect!

10

Holly

Apr 10, 2023

·

Stayed 1 night

Very nice and upscale area to stay

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AI-generated summary based on recent guest reviews

Dining

Breakfast reviews are mixed, ranging from poor or not replenished to good or even fabulous, with several compliments for Cynthia in the breakfast area. Overall food value varies.

Related guest reviews

8

Deidre

Sep 1, 2025

·

Stayed 4 nights

The breakfast was really bad

10

Barbara

Jan 31, 2025

·

Stayed 1 night

I will visit this hotel every time I come to this area simply because of the wonderful friendly staff. Cynthia in the breakfast room was one of the sweetest people I've ever met in my life. I will come back there specifically to see her.

6

Trudy

Aug 26, 2024

·

Stayed 4 nights

Great staff and very friendly. Property is just old with loud AC made it difficult to sleep. Breakfast was nice and facility located in a great place.

6

Tarnish

Jul 15, 2022

·

Stayed 2 nights

The property is in a great location and very easy to find. The staff is friendly and breakfast was decent. The hotel exterior is in desperate need of pressure washing and maintenance. The hallways and elevator carpet/floors were very dirty and smelled bad. Our room was put together nicely, but very dirty and lacked preventative maintenance. It all presented itself as a hotel that was in need of an owner/management that cares. The door handles, doors, light fixtures, inside of toilets were very dirty. My family and I had to clean the room and spray the bedding and couch before we sat down and placed our items. I was very disappointed as this is not what I expected from Residences Inn.

10

Henry

May 23, 2022

·

Stayed 1 night

Good breakfast

2

Bryan

Feb 19, 2022

·

Stayed 1 night

Room was gross. Ripped carpeting, kitchen cabinets falling apart, cigarette butts everywhere at the entrances. This is in a ver upscale are but the property is not being maintained. Payed top dollar and got the minimum. Breakfast was ok, not worth the money. Stay somewhere else

6

Linda

Jan 2, 2025

·

Stayed 5 nights

The elevator wasn't working, it was noisy, and breakfast wasn't refilled.

2

Sheria

Jul 13, 2022

·

Stayed 1 night

Dirtiest hotel we have stayed in - the room was not clean at all - after a stay here I ended up with a respiratory infection and I truly think it was from the room we stayed in - The breakfast was fabulous though and Ms. Cynthia the cook was so helpful and welcoming. She made our morning great! She was the only good thing about staying here.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17 $221	18 $275	19 $283
20 $189	21 $189	22 $204	23 $190	24 $171	25 $206	26 $206
27 $152	28 $165	29 $165	30 $163

Su	Mo	Tu	We	Th	Fr	Sa
				1 $158	2 $203	3 $201
4 $163	5 $165	6 $165	7 $185	8 $185	9 $231	10 $234
11 $165	12 $165	13 $165	14 $175	15 $204	16	17
18 $158	19 $148	20 $142	21 $148	22 $145	23 $223	24 $217
25 $158	26 $142	27 $148	28 $148	29 $148	30 $176	31 $180

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About this property

Location

Room options

Studio Suite, 1 King Bed with Sofa Bed (Mobility Hearing Accessible, Tub)

Suite, 1 King Bed with Sofa Bed (Hearing Accessible)

Suite, 1 King Bed with Sofa Bed (Mobility Hearing Accessible, Tub)

Suite, 2 Bedroom, 1 King Bed, 1 Queen Bed with a Sofa Bed, Fireplace (Mobility Hearing Accessible, T

Suite, 1 King Bed with Sofa Bed (Mobility Hearing Access, Roll-In Shower)

Studio Suite, 1 Queen Bed with Sofa Bed

Suite, 2 Bedroom, 1 King Bed,1 Queen Bed with a Sofa Bed, Fireplace (Mobility Hearing Accessible,Tub

Studio Suite, 1 King Bed with Sofa Bed (Hearing Accessible)

Suite, 2 Bedroom, 1 King Bed, 1 Queen Bed with a Sofa Bed, Fireplace

Studio Suite, 1 King Bed with Sofa Bed

Room, 1 King Bed with Sofa Bed

Guest reviews

Good

Who stays here?

What guests think

Property Policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Residence Inn by Marriott Lake Norman

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Prices for upcoming dates