Comfort Inn Pinehurst - Southern Pines

The elevator was very slow once you made you floor selection! What needs immediate attention is the 12 year old Dell 720 computer. It took me 30 minutes to get to my email to print my boarding pass!

Quiet stay. Pool was great for kids however there was very little shade and no umbrellas.

I felt safe in the parking lot

Staff was great, didn’t have breakfast. Parking was adequate. Furniture and fixtures were outdated.

Bathrooms need updated, caulked, and cleaned. Sheets felt old and worn. Elevators are SLOW!!!

We chose this hotel because it had a pool and we had a child with us. They closed the pool at 8 pm for two reasons. 1- no staff to watch it and 2- no lights in the pool. We were at a bee conference all day and our grandchild looked forward to swimming afterwards. She was very disappointed. If hours are limited this needs to be communicated. We were not the only ones staying their with children.

I loved the staff, the cleanliness, the fitness room, the pool and the breakfast. I would recommend your hotel to others. Great job!

The desk agent seemed to struggle with my reservation and finding me a room. The first room I was given wasn't clean. Second room was made. The one week elevator in the building sometimes closes the door, sometimes you need to wait. The seating area in the lobby was dirty, as well as floors of my room.

It was easy to book the two nights we were there. Plenty of parking. There were no carts to carry your bags to your room.The checkin was efficient and pleasant. The elevator was a pain because it took the door sooo long to close. The room was comfortable and clean. There was a small breakfast service available each morning. It was a good location for us, so we would stay there again if we needed to.

Place was very nice. But key card wouldnt work in front door so had to use back door. NO PARKING LOT LIGHT S in rear. Unsafe

There was mold on the ceiling above the shower. Mold around the baseboards of the room. The closet was hard to close due to rust on the bottom frame. No ventilation in the bathroom. I wish there were metal racks or rails to hang towels or wash cloths in the bathroom. The TV worked fine but I wish there were a smart TV option to access apps like with Roku TV. I’ve stayed at cheaper hotels that provide that option.

The front desk was not very welcoming & entry reeked of cigarettes/marijuana.There was a language barrier at check in, so that could be why the vibe felt off. Got to the room & cigarette/marijuana smell lingered. The room looked surface clean but I noticed there was hair in the bathroom floor. Pubic looking hairs, that was distasteful. When I pulled the cover back there was long black hair in it. The outside property was clean, felt safe. I was more concerned about the inside. The workers i encountered during the stay weren’t very pleasant. I walked past one employee, smiled, said good morning and she had no response or smile to share back. Must not be a morning person 😬 I was late for check out because I was in town for an appointment and it ran over. I did try to call but the line was disconnected, eventually a man called from his cell about an hour after checkout time & he was understanding. So that was accommodating and kind because I had no other pleasant experience with the employees. While I didn’t feel leery about the outside and property, I do feel as if there are drug related happenings on the inside. Thankfully I've never struggled with drug addiction but I’ve had loved ones that have & I know the smells. I didn’t only smell weed but it reeked of chemical drugs. If you know you know. The mannerisms/body language of the employees left me suspicious/concerned. Praying for them! It served its purpose though. A roof over us and kept safe 🙏 Considering..

Very clean and great customer service. Very good breakfast. Will stay there again.

Property internally is very run down, walls are patched poorly in room, a towel looked dirty, bed was very wobbly, ac unit filthy with dust and smelled moldy/musty, floor around night stands very dirty not cleaned around or under, floor around seating chair in room dirty, lamp stands covered in dust not wiped. Poor cleaning for price point

Dirty bed linens. Roach on curtain upon entering the room.

I arrived at the Comfort Inn around 12:20am Friday morning. I was checked in to room 230. When I got in the room I noticed a pair of men sunglasses sitting in front of the tv. The bedding had stains and the shower was wet like it had been recently used. I went back down stairs to the front desk and told the young lady that the room was nasty and I wanted my money back. The young lady that was there said she couldn’t give me a refund. She said that there was no manager on site. She said the hotel was full there were no other rooms available. She said she wasn’t feeling well but she could come change all the bedding in my room. I honestly was so tired from working and then getting on the road, and my aunts funeral was in a few hours. I told her okay because I didn’t have any other choice at this point. Now Saturday evening my son gets in the shower I went across the hall to my sisters room and I hear screaming I open the door and he in the shower screaming water is coming out the toilet. It had flooded the room. My son who was naked at the time had to step in that mess to come out the bathroom. My daughter stepped in it when she ran to see why he was screaming. We lost, a pair of Nike socks, grey towel, black bathing suit, black/pink sweat pants, black flat shoes, blue converse sneakers, Nike Air Force sneakers, black Steve Madden purse and an iPhone charger. All of these items were wet from the sewage water from the toilet. I went down stairs to notify the front desk clerk

The room was comfortable and clean.

Clean. Stress free check in and good breakfast

I had dirty socks under the covers on the bed I was in. We were moved to another room which was a big inconvenience at 10:30 at night. I was not given a refund. This hotel is horrible.

It was mold on the shower curtain, a used towel was hanging on the back of the bathroom door ( not my towel) and the tissue box was empty and the tissue box holder was broken. Other than that, the bed and room were comfortable. I have been staying there for years when I'm in Aberdeen NC.

Only issue was that the room was next to the pool and there is a light that stays on all night that shined into the room

Staff was great, didn’t have breakfast. Parking was adequate. Furniture and fixtures were outdated.

Room was clean and comfortable. A bit of maintenance to bathroom would help (toilet & shower rod) overall rating. Breakfast was good as well and is typical of what I expect of Comfort Inn.

Rooms could use updating, my room smelled musty. Bed was comfortable, we did not have the free breakfast but the area looked clean. Not sure if I will stay here again mainly due to condition of the bathroom(old, dingy, sink leaking) and musty smell. Otherwise was fine.

Sadly the check in was poorly done . The man didn't try to help me with my request during check in . Noisy neighbor, connecting room door was horrible .i heard everything from room next door . Literally it sounded like they were in my room !

Was disappointed that I was unable to draw the drapes enable to block out the outdoor lights around the property. Caused restless and inconvenient sleep. Had to cover my head and use hot headband to cover eyes. Otherwise bed was vey comfy.

The air conditioner is in need of repair. It was so noisy that it kept us awake all night. It was 90 degrees outside so we could not turn it off. We just had to endure a sleepless night. The internet connection is insecure and incredibly slow. It took many tries to just connect in a way that included internet access. The bathroom sink valves would not shut off completely. The hot water was scalding hot. Don't stay here.

The walls are super thin. I was awakened at 7:00 a.m. on Sunday by my neighbors alarm going off for more than 5 minutes. The coffee maker was missing the basket ... the front desk opened a room for me so I could take that basket. They seemed to be out of regular coffee for the rooms. I would not stay here again.

The location is great as it is close to Pinehurst golf, shopping and food. However, the rooms need some love. We had to be moved rooms after being woken up by a rat in our room chewing through a closed bit of Wheat Thins.

It was clean. But no wifi

Friendly staff

Staff was great! Rooms and surrounding areas very clean.

Clean, professional staff, prepared for check in.

The wrong day was booked. I showed up and was told the hotel was completely booked and he was not issuing a refund and I was not getting another room. It was going to allow me to book the same room on Expedia for the night I was there so I know it wasn’t booked. I asked if I could get two smaller rooms (I booked a big room) and pay the difference and he insisted the hotel was completely booked and I would not be getting a refund. I contacted Expedia, who reached out to the hotel and they still refused it.

Sadly the check in was poorly done . The man didn't try to help me with my request during check in . Noisy neighbor, connecting room door was horrible .i heard everything from room next door . Literally it sounded like they were in my room !

The hotel seemed a bit run down. When we first arrived for our two day stay, we were given a room that was already occupied. On our 2nd day, we returned to the hotel to find our card keys would not work to let us into the hotel and our room. The desk staff was friendly, but seemed overwhelmed by issues with reservations. The complimentary breakfast was poor.

The desk agent seemed to struggle with my reservation and finding me a room. The first room I was given wasn't clean. Second room was made. The one week elevator in the building sometimes closes the door, sometimes you need to wait. The seating area in the lobby was dirty, as well as floors of my room.

This was supposed to be for checkin not the stay. Terri was absolutely awesome. We had to check out but back in again because we used Hotrls.com. She was able to set it up so we could simply move rooms in the morning rather have to take our luggage and check back in later. She was Super Friendly and so helpful. This customer first care was very much appreciated.

I appreciated the staff at the desk for their courtesy and help. The hotel is very clean and tidy!

The front desk coverage really need some work The lady when I checked on was on the phone for a long time and she should have had some backup, then in the morning there was nobody at the desk for 20 min until we called and the phone ring several times and then the lady in the office who was in a personal call came out to help the three customers in line

Great location.

Comfort Inn used to be one of the better two- or three-star properties to stay at. This hotel is dated and in need of renovations. Amenities are fine and what you would expect. Rooms need to be updated, and hotel needs a good cleaning. Lots of debris in the hallways. Staff was excellent, helpful, and very courteous and the one really good thing about this location. It's also kind of tough to get into and out of this location. Right off a main roadway that's 55-mph speed limit. It's hidden in the trees, and if you aren't paying attention you'll drive right by this place. It was adequate for the price. Free breakfast is the usual stuff. Kind of boring when it's the exact same every day when you are staying multiple days. Overall, maybe a 7 out 10 our stay.

Great location to Pinehurst

Front desk was friendly and efficient. Restaurants are close by. Easy to get to Pinehurst Village.

I felt safe in the parking lot

It is in an area which is very convenient to visit Pinehurst, Southern Pines or Aberdeen and many restaurants and shopping nearby. For a visit ro 1st health it is less than 5 mins away.

This hotel is conveniently located between Pinehurst and Southern Pines.

Excellent location.

Great place to stay, beds are comfortable and it is very convenient to nearby restaurants and places to shop.

Felt safe

Staff was great, easy check in/out. Quality breakfast

Very clean and great customer service. Very good breakfast. Will stay there again.

Room was clean and comfortable. A bit of maintenance to bathroom would help (toilet & shower rod) overall rating. Breakfast was good as well and is typical of what I expect of Comfort Inn.

The hotel is old but the beds and linens were very nice and comfortable. Our toilet was missing the nuts to hold it in place so it rocked a bit. Quite annoying. The breakfast situation was absolutely horrible. The attendant was not interested in making the food. Warmers completely empty and everyone who asked for food was told it would take 10 minutes. I was there for 40 minutes and no food came out. I think she just said that so they would go away. There are 2 types of waffle mix but one was completely empty. She refused to refill the plain one and told a lady to eat the cinnamon kind. Really? She also said she didn’t know how to turn on the tv. Not impressed

Fire alarm at midnight... Due to patron smoking in a room. Breakfast potatoes over done and tasteless, bagels hard, very limited low sugar options.

Convenient location, friendly staff, decent breakfast

3 pm room wasn’t available said to return in half an hour. Came back 1.5 hours later. Room was ready but, there was delay again. Some employees behind counter where have personal problems. Asked mngr what up. He said short staff. No breakfast or coffee, in the morning . 6 to 6:30 am One of the lights in bathroom out.

The hotel seemed a bit run down. When we first arrived for our two day stay, we were given a room that was already occupied. On our 2nd day, we returned to the hotel to find our card keys would not work to let us into the hotel and our room. The desk staff was friendly, but seemed overwhelmed by issues with reservations. The complimentary breakfast was poor.

The hotel is older but the rooms have been updated. Our room looked nice and the bed was comfortable. All employees were very nice except 1. Breakfast was pitiful. The person working breakfast didn’t seem to care and was very quick to comment I know and snapped at guest.

I enjoyed the breakfast nice and clean