Name: Best Western Plus Raleigh Crabtree Valley Hotel
Address: 6209 Glenwood Ave, Northwest Raleigh, Raleigh, North Carolina, United States of America, Raleigh, Wake County, US
Price range: $83–$143 per night
Rating: 8.45

What guests think

At Best Western Plus Raleigh Crabtree Valley Hotel, travelers praise the convenient location near shopping and dining, clean updated rooms, friendly staff, and a well stocked breakfast, while noting issues with tight parking, slow elevators, and inconsistent housekeeping.

Rooms are often described as spacious and modern, some with balconies, but guests mention thin walls, traffic-facing rooms, and occasional Wi-Fi, TV, or water-pressure problems. Several reviews note early check-in fees and mixed experiences with problem resolution at the front desk. Overall, expect a convenient, good-value stay with some tradeoffs.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Parking is frequently tight or awkward (hillside, limited front spaces, narrow garage), and the elevator can be slow or need service. The outdoor pool is inconsistent—sometimes closed or underwhelming, though a few guests enjoyed it.

Related guest reviews

8

Darlena

Oct 20, 2025

·

Stayed 3 nights

We usyally stay here for the NC State fair but may need to find another place to stay next year. The first time was great but since then, the hotel has seemed to go downhill. According to my rewards program, I should've gotten two complimentary drinks but was told I could only get one. Whatever, no biggie. The parking is ATROCIOUS at best and i have a small car. More parking is needed or i cannot continue to stay there. The room was "okay" but, not for that price. We travel to show cattle and the barn smelled better that our room. Luckily I had Clorox wipes and air freshener. The coffee machine is EXCELLENT and available 24/7.

10

Rebecca

May 17, 2025

·

Stayed 3 nights

The parking was a little weird as they are on a hillside but we managed. It was pretty noisy as you are on a main road. We enjoyed the breakfast and coffee availablility.

6

Maegan

May 11, 2025

·

Stayed 1 night

The property was ok and in a convenient location relative to the airport and a large shopping mall. The building is dated, the recent renovation was not done very well, and the pool was closed. Would not likely stay here again given all the other options.

8

Christopher

Feb 19, 2025

·

Stayed 2 nights

The elevator was slow only real issue. Other than that, good stay and would stay again.

8

Marty

Feb 10, 2025

·

Stayed 2 nights

Need elevator repair on weekends

8

carol

Aug 23, 2024

·

Stayed 2 nights

Stayed for the weekend while helping my daughter move from one apartment to another. Had a king suite with balcony on the 6th floor. First the room: Odd configuration with a king bed on one side and a sleeper sofa on the other with a wall in between. Each room had its own AC unit, the standard in wall hotel unit- noisy and inefficient. The king bed was comfortable, with plenty of (smaller sized) pillows. The full size sofa bed had the thinnest mattress I've ever seen - but still sleepable. My main complaint is that the bathroom had no AC vent! It was hot as blazes in the bathroom, and contributed to my first night being miserably hot. The maintenance folks checked the unit on the king bed side, and it was working fine. Kept the bathroom door closed all night and the sleeping area kept a nice temperature - but in the morning, the bathroom was awful. The balcony was kept clean; it had a small metal table and two chairs. The room also had a nice sized frig, microwave, and the tiniest coffeemaker ever (glad I brought my own!!) The breakfast area was kept replenished and very clean. Parking is a little weird. There are some space right in front of the hotel, more underground, then additional in the back. The underground parking would have been nice, but the spaces were too close together. Parking in the back didn't seem very safe, so I had to make sure I got back to the hotel before all the spaces up front were taken.

10

David

Aug 17, 2024

·

Stayed 2 nights

Great hotel. One mi or complaint is the parking was a little difficult at times but other than that, perfect.

8

Nijeria

Jul 14, 2024

·

Stayed 2 nights

I enjoyed my stay!! Especially the roomy balconies!! However the pool was a joke!! Which explains why there is no pictures of it

8

Georgina

Jul 5, 2024

·

Stayed 4 nights

I enjoyed having Starbucks across the street and Panera next-door and the room was very clean and comfortable… I would have preferred if the pool were open, but otherwise it was an excellent stay.

10

Carol

Aug 7, 2023

·

Stayed 2 nights

Enjoyed the outdoor pool.

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Cleanliness

Many guests found rooms and bathrooms very clean, sometimes spotless. However, recurring reports mention hairs, dirty vents or tiles, odors, bugs, and occasional housekeeping oversights.

Related guest reviews

8

melanie

Oct 25, 2025

·

Stayed 1 night

Nice hotel near a lot of shops and restaurants. Older motel that has been renovated. Breakfast was good with lots of selections. Check in was easy. Smart TV took some figuring out, and the front desk wouldn’t answer the phone. Bathroom was in minor disrepair. Ceiling piece above the shower looked dirty around the edges, the shower curtain was torn in one place, the vent near the shower was dirty as was one of the corner tiles near the base of the tub. However it was roomy, clean for the most part, well ventilated with some lovely soaps and shampoos available.

4

Eileen

Oct 15, 2025

·

Stayed 1 night

Hair in tube Vent over shower filthy Tissue box almost empty Not aware of $50 incidental fee Ridiculous $20 fee for early checkin

10

Chauncey

Oct 14, 2025

·

Stayed 3 nights

The whole experience was great the only problem was the countertop in the bathroom I had to clean again but other than that the room was perfect.

4

Terell

Aug 5, 2025

·

Stayed 3 nights

My stay was going well until I notices the room had roaches when I went to the front desk they stated the hotel was full and couldn’t switch me out from that room which wasn’t true and how I notice was that it was many parking available even though I will not be staying here again

10

alfonso

Jul 30, 2025

·

Stayed 3 nights

Clean, comfortable and quiet

10

Vina

Jun 14, 2025

·

Stayed 3 nights

The lobby and breakfast areas are very small and look like need a little work done. The room I stay in is excellent. Everything inside looks so new and clean. Bathroom is spotless! Location is great! Its in the middle between brier creek and crabtree mall. Shopping center is across the street with Starbucks. Overall is great!

4

Miz

Feb 28, 2025

·

Stayed 1 night

My bathroom had a bad smell in it

4

Savanna

Aug 10, 2024

·

Stayed 3 nights

My room was not clean, it had dead bugs on floor. Restroom was not clean.

8

Rivera

Aug 5, 2024

·

Stayed 4 nights

We stayed here for 4 days. The hotel lobby floor is dirty most of the time. When we got there, the first impression was not the best, but once inside the room, it was very clean. I guess it is a very busy hotel because of the location (very busy location near everything). The chocolate chip cookies in the afternoon were a nice surprise.

10

George

Jul 30, 2024

·

Stayed 2 nights

Clean and well managed property. I was happy to see that their rooms did not have a carpet because carpets always have a musty smell. This hotel is very clean.

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Rooms

Rooms are generally spacious and modern with comfortable beds and some balconies. Noise can carry from halls or traffic, and a few stays cited maintenance issues, weak water pressure, TV/Wi-Fi problems, and less appealing views.

Related guest reviews

10

John

Jul 28, 2025

·

Stayed 5 nights

My stay was great! The room was always kept clean each day and the only issue (which may not be an issue for others) is that the beds were a little bit stiffer than my friends or I preferred. But, overall we loved our stay and felt it was a great value for the quality of service we received.

10

Lindsey

Jul 18, 2025

·

Stayed 1 night

The room was bigger than I expected, it was nice. The only thing I could say is the pillows weren’t as soft as I’d like but that could be a personal preference.

10

Mark

Apr 14, 2025

·

Stayed 1 night

Room was spacious and bed was comfortable

10

FNU PRADEEP

Jan 18, 2025

·

Stayed 1 night

Everything was great. Except the water pressure in shower is too low.

10

Kelvin

Dec 29, 2024

·

Stayed 1 night

One of my favorite hotels in the Raleigh, NC area. I love the rooms with the balconies.

8

Heather

Nov 25, 2024

·

Stayed 3 nights

A nice size room for my 3 night stay. Walls are thin because I could hear everything easily.I was near the ice machine and elevator so that didn’t help. Neighbors were playing loud music as I was leaving around 4am for a flight. Very thin blankets provided, but I was able to adjust the heater in the room to stay warm at night. Breakfast was decent, check in and out was friendly and easy!

6

Daniel

Nov 14, 2024

·

Stayed 2 nights

The room was ok. The bed and couch were comfortable, but the ceiling looked like it was falling apart. Plus, the closet was TINY yet they had extra wasted space. Also, the balcony is not worth the upcharge. It faces a busy street.

8

Edwin

Nov 10, 2024

·

Stayed 3 nights

Hotel was clean. Location was very convenient. Breakfast was terrible. I was on the 6th floor and the WiFi was horrible making it hard for me to work

10

Pamela

Sep 20, 2024

·

Stayed 2 nights

The view from my room was a scrapyard with old rusty cars! The staff were all excellent! Friendly, very helpful and knowledgeable.

8

carol

Aug 23, 2024

·

Stayed 2 nights

Stayed for the weekend while helping my daughter move from one apartment to another. Had a king suite with balcony on the 6th floor. First the room: Odd configuration with a king bed on one side and a sleeper sofa on the other with a wall in between. Each room had its own AC unit, the standard in wall hotel unit- noisy and inefficient. The king bed was comfortable, with plenty of (smaller sized) pillows. The full size sofa bed had the thinnest mattress I've ever seen - but still sleepable. My main complaint is that the bathroom had no AC vent! It was hot as blazes in the bathroom, and contributed to my first night being miserably hot. The maintenance folks checked the unit on the king bed side, and it was working fine. Kept the bathroom door closed all night and the sleeping area kept a nice temperature - but in the morning, the bathroom was awful. The balcony was kept clean; it had a small metal table and two chairs. The room also had a nice sized frig, microwave, and the tiniest coffeemaker ever (glad I brought my own!!) The breakfast area was kept replenished and very clean. Parking is a little weird. There are some space right in front of the hotel, more underground, then additional in the back. The underground parking would have been nice, but the spaces were too close together. Parking in the back didn't seem very safe, so I had to make sure I got back to the hotel before all the spaces up front were taken.

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Service

Staff are widely described as friendly, welcoming, and helpful. Still, some guests reported unresponsive or rude front desk interactions, early check-in fees, reservation or charge issues, and inconsistent enforcement of quiet policies.

Related guest reviews

8

Ericka

Oct 16, 2025

·

Stayed 1 night

*Honest review* I stayed at this hotel for a concert on 10/14. Upon check-in I was greeted by the staff at the front desk and the lady was extremely friendly and knowledgeable. Although there were several checking in, she remained professional. Upon entering my room (King size bed) I can say that it was clean and looked like the room listed online. The bed wasn’t the most comfortable for my liking but it wasn’t bad. Upon returning from the concert there had been a shift change at the front desk. I stopped to purchase some snack items from the snack bar and again the new front desk employee was kind and informative. I ate the complementary breakfast around 7:00 and it was “ok” that included omelette eggs, yogurt and berries, cereal, home potatoes, waffles, bacon, orange and apple juice along with water. Check out was simple and again the front desk associates were nice. Overall it was an enjoyable stay and I would stay again.

10

Donna

Mar 4, 2025

·

Stayed 1 night

Overall, I would stay at this hotel again. Convent to everything. The staff was outstanding and very friendly. Great eye contact!

10

Craig

Feb 22, 2025

·

Stayed 6 nights

stayed for a week, quiet, staff was very sweet.

10

Joan

Feb 3, 2025

·

Stayed 3 nights

This Best Western has efficient and friendly staff. Acheline (front desk), Sean (front desk) and Faviola (housekeeping), in particular, provided wonderful service. The rooms are clean and updated. Water pressure could be a little better. I would definitely stay again.

6

Steven

Oct 20, 2024

·

Stayed 3 nights

Front desk checkin was not a good experience, not friendly or helpful. Would not change our room to be close or even same floor as the rest of our party because we booked through an app. We did try to call hotel prior to booking and they couldn’t match the price of the app and again was not helpful.

2

Todd

Sep 14, 2024

·

Stayed 2 nights

Would not let me check in after I already booked and paid on Expedia! I expect my money refunded to my credit card! Hotel actually looked great from the outside except for the location. Many sketchy people around hotel! Staff was not helpful, obviously not being able to get a room by some kind of made up policy about credit cards.

4

Brooke

Feb 28, 2024

·

Stayed 2 nights

I checked in and went to my room. One bed was unmade with a sheet thrown over the desk and tv area. A wash rag was also left in the room. It was not very clean. There was multiple hairs left in the bathroom area and dirt all around the windows. After checking out, the hotel charged me for a blanket that I did not take. I called and attempted to talk to a manager but was told a manager was not there all 5 times that I called. I was told nobody would be able to help me other than the manager. Would not recommend.

4

Thomas

Feb 9, 2024

·

Stayed 3 nights

The television was very difficult to use because there was no channel guide and "guide" button on the remote did not work. i twice contacted the front desk and they said there were no instructions since the cable network had just been installed. i also asked for an extra blanket and was told it would be left in my room b.y the staff ... but it never happened after 3 days. i will NOT stay at a best western again ... and i will make sure my colleagues who travel a lot will also know about the poor quality of service at BW

10

Karina

Dec 30, 2023

·

Stayed 1 night

The lady at the front desk is exceptional!! she was so kind and gracious when checking me in. Every time I came in or out she asked me how my room was, how my stay was going, or offered a friendly greeting! I LOVE that this hotel has served Quiet Hours so guests can rest without being disturbed. Also, there are placards alerting guests that it is a no smoking hotel including incense, cigarettes/cigars, etc. The bathroom was clean and well-stocked and my bed was comfortable. The flooring inside the rooms is luxury vinyl plank floors that looks like wood. The flooring is fresh-looking and clean. I love that it is not carpet!! The breakfast has a super coffee machine with several choices such as a latte, cappuccino, etc. The make-it-yourself waffle maker is also a big hit! It is usual fare-eggs, sausage, potatoes, toast/bagels, Chobani yogurts, cereals. It was a great stay!!

2

Jennifer

May 15, 2023

·

Stayed 1 night

We arrived at 4:15 to check in and were informed that our room would not be ready for an additional hour due to lack of housekeeping. The first person we spoke to was not willing to do anything to accommodate us and said we could use the bathroom down the hall to get ready for the concert we were going to. Spoke to a second person who called the manager. She wasn’t happy with what the manager was saying based on her facial expressions but did offer us a free upgrade to a different room we could get into immediately. The elevator was extremely slow and we chose to use the stairs multiple times. Once we got in our room there wasn’t an ice bucket for us so we had to use cups to get ice to the use for beverages. Overall, it was not a pleasant experience and we would not stay here again.

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Location

Very convenient for Crabtree Valley Mall, dining, shops and events, with easy access around Raleigh. Some mention road noise and occasional concerns about the adjacent area or back-lot parking at night.

Related guest reviews

10

Heather

Jul 18, 2025

·

Stayed 2 nights

The front staff were so pleasant and helpful. It was the quietest hotel that we have ever stayed at and the morning breakfast stayed well stocked. The room was very clean and the beds were so comfortable. The location was perfect for seeing a concert at Lenova Center and for dining, shopping and enjoying museums. Thank you for helping to make my eldest's birthday trip so memorable, Best Western Plus

10

Vina

Jun 14, 2025

·

Stayed 3 nights

The lobby and breakfast areas are very small and look like need a little work done. The room I stay in is excellent. Everything inside looks so new and clean. Bathroom is spotless! Location is great! Its in the middle between brier creek and crabtree mall. Shopping center is across the street with Starbucks. Overall is great!

10

Rebecca

May 17, 2025

·

Stayed 3 nights

The parking was a little weird as they are on a hillside but we managed. It was pretty noisy as you are on a main road. We enjoyed the breakfast and coffee availablility.

6

Maegan

May 11, 2025

·

Stayed 1 night

The property was ok and in a convenient location relative to the airport and a large shopping mall. The building is dated, the recent renovation was not done very well, and the pool was closed. Would not likely stay here again given all the other options.

10

Anne

Mar 18, 2025

·

Stayed 1 night

Great Deal! Perfect location for a hockey game!

10

Angelica

Jan 15, 2025

·

Stayed 1 night

Great hotel- clean and across from mall. Several eating options.

8

Semiko

Nov 21, 2024

·

Stayed 2 nights

The location is conveniently close to shopping and dining options.

8

Joshua

Feb 15, 2024

·

Stayed 2 nights

Property is right by shopping center 2 mins from walmart and 5 mins from a large shopping mall. Also really liked that there was garage parking for smaller vehicles.

8

Nancy

Mar 26, 2023

·

Stayed 2 nights

Nice, clean hotel very close to Crabtree Valley Mall. Busy area, but the room was quiet.

8

Karen

Dec 18, 2022

·

Stayed 19,338 nights

The location is near many restaurants and shopping centers.

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Dining

Breakfast is generally good with plenty of options and a popular coffee machine. A few reviews found it average or wanted more hot choices.

Related guest reviews

8

melanie

Oct 25, 2025

·

Stayed 1 night

Nice hotel near a lot of shops and restaurants. Older motel that has been renovated. Breakfast was good with lots of selections. Check in was easy. Smart TV took some figuring out, and the front desk wouldn’t answer the phone. Bathroom was in minor disrepair. Ceiling piece above the shower looked dirty around the edges, the shower curtain was torn in one place, the vent near the shower was dirty as was one of the corner tiles near the base of the tub. However it was roomy, clean for the most part, well ventilated with some lovely soaps and shampoos available.

8

Ericka

Oct 16, 2025

·

Stayed 1 night

*Honest review* I stayed at this hotel for a concert on 10/14. Upon check-in I was greeted by the staff at the front desk and the lady was extremely friendly and knowledgeable. Although there were several checking in, she remained professional. Upon entering my room (King size bed) I can say that it was clean and looked like the room listed online. The bed wasn’t the most comfortable for my liking but it wasn’t bad. Upon returning from the concert there had been a shift change at the front desk. I stopped to purchase some snack items from the snack bar and again the new front desk employee was kind and informative. I ate the complementary breakfast around 7:00 and it was “ok” that included omelette eggs, yogurt and berries, cereal, home potatoes, waffles, bacon, orange and apple juice along with water. Check out was simple and again the front desk associates were nice. Overall it was an enjoyable stay and I would stay again.

10

SANDY

Aug 6, 2025

·

Stayed 1 night

Quick overnight trip, room was really clean, staff was great, we didn't get to enjoy the breakfast, hot chocolate was not good

10

Angelica

May 13, 2025

·

Stayed 1 night

Buffet hot breakfast

8

Jeffrey

May 9, 2025

·

Stayed 1 night

My stay was satisfactory. The staff was excellent, and the room was clean. However, the breakfast could have been improved with a few more hot options.

10

Holly

Mar 7, 2025

·

Stayed 1 night

We were in town for the Bruins playing the canes. The Bruins disappointed by losing but the hotel was great. Breakfast was great.

10

Kelly

Jan 26, 2025

·

Stayed 1 night

Great front desk staff. Breakfast was good and the area was very well organized, stocked and clean.

10

Ginger

Jan 24, 2025

·

Stayed 2 nights

Enjoyable stay. Quiet - which is what I needed. Breakfast was good. Excellent coffee.

10

Melissa

May 19, 2024

·

Stayed 2 nights

Very clean, safe, great location, good breakfast with a lot of choices, easy parking. Front desk team was friendly and helpful. Panera Bread literally steps away, Crabtree Mall less than 1 mile away. This was our 2nd stay and definitely not our last!

10

Karina

Dec 30, 2023

·

Stayed 1 night

The lady at the front desk is exceptional!! she was so kind and gracious when checking me in. Every time I came in or out she asked me how my room was, how my stay was going, or offered a friendly greeting! I LOVE that this hotel has served Quiet Hours so guests can rest without being disturbed. Also, there are placards alerting guests that it is a no smoking hotel including incense, cigarettes/cigars, etc. The bathroom was clean and well-stocked and my bed was comfortable. The flooring inside the rooms is luxury vinyl plank floors that looks like wood. The flooring is fresh-looking and clean. I love that it is not carpet!! The breakfast has a super coffee machine with several choices such as a latte, cappuccino, etc. The make-it-yourself waffle maker is also a big hit! It is usual fare-eggs, sausage, potatoes, toast/bagels, Chobani yogurts, cereals. It was a great stay!!

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AI-generated summary based on recent guest reviews

Month	Average price
January	$97
February	$106
March	$108
April	$102
May	$118
June	$109
July	$106
September	$103
October	$130
November	$114
December	$102

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15 $100	16 $100	17 $91	18 $123	19 $124
20 $91	21 $83	22 $100	23 $110	24 $100	25 $128	26 $128
27 $100	28 $100	29 $100	30 $109

Su	Mo	Tu	We	Th	Fr	Sa
				1 $100	2 $128	3 $128
4 $111	5 $109	6 $111	7 $111	8 $143	9	10
11 $141	12 $100	13 $100	14 $111	15 $125	16 $142	17 $142
18 $111	19 $111	20 $122	21 $125	22 $125	23 $143	24 $141
25 $111	26 $111	27 $109	28 $110	29 $100	30 $114	31 $114

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

Suite, 1 King Bed, Balcony (With Sofabed)

Standard Room, 1 King Bed, Balcony (With Sofabed)

Standard Room, 1 King Bed, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Refrigerator & Microwave

Room, 2 Queen Beds, Refrigerator & Microwave (With Sofabed)

Guest reviews

Very good

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Best Western Plus Raleigh Crabtree Valley Hotel

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Prices for upcoming dates