Name: DoubleTree by Hilton Raleigh Crabtree Valley
Address: 4100 Glenwood Ave, North Hills, Raleigh, North Carolina, United States of America, Raleigh, Wake County, US
Price range: $129–$227 per night
Rating: 8.33

What guests think

At DoubleTree by Hilton Raleigh Crabtree Valley, travelers consistently praise the welcoming, attentive staff and generally clean, comfortable rooms, while noting recurring hassles from ongoing construction that strains parking and, at times, brings noise and access challenges.

Several reviews also report elevator outages and occasional pool closures. Location is convenient near the mall and highways, though some guests mention traffic or street noise. Dining feedback is mixed, with some enjoying the restaurant and breakfast while others found service slow, hours inconsistent, or prices high. Expect friendly service with some operational and construction-related drawbacks.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Ongoing construction frequently limits parking and makes access tricky. Guests also reported intermittent elevator problems and pool closures; the gym and on-site bar and restaurant are available but experiences vary.

Related guest reviews

10

Betty

Feb 12, 2025

·

Stayed 1 night

This is a great option for a one nighter. They had a functional Peloton which made my stay even better.

8

Lontonia

Jul 27, 2025

·

Stayed 1 night

In town for a comedy show. Hotel is nice but the parking is terrible.

6

Kevin

Jul 30, 2024

·

Stayed 3 nights

Pool was closed and elevator was broken all weekend.

8

Stephon Jovan

Jul 21, 2025

·

Stayed 2 nights

The hotel was very nice. Hotel staff was awesome and helpful. Next to mall and a lots of dining options in the area. The only issue I have that it is still a construction site so there’s very limited parking.

10

Jamee

Jul 16, 2025

·

Stayed 5 nights

It’s in a great area with the mall & restaurants down the street! Nice friendly staff & overall experience was good. Didn’t like that the ceiling in my bathroom started to leak & we realized the damage to the ceiling. Also disliked that there’s only 1 elevator for an 12 floor hotel.

6

Tammy

Oct 18, 2025

·

Stayed 2 nights

We stayed for a couple of nights to see concert. Would have been nice to know about construction behind the hotel and that there was not enough parking for the hotel. People were parked on side of streets and the lady at desk said to "just find somewhere to park" Room was fine.

6

Aaron

May 26, 2024

·

Stayed 2 nights

The elevator was down the entire time. The pool was closed for the first two days of our stay.

10

Steve

Jun 28, 2025

·

Stayed 1 night

Everyone has been very attentive, speak to you coming and going. Bar food was better than expected. Construction going on next door, so not an attractive setting at the moment.

10

Charles M

May 11, 2025

·

Stayed 3 nights

Outstanding stay with excellent friendly customer service. The only disappointment was that computer access to the business section computers was unavailable the entire duration of my stay.

8

Aaron

Aug 23, 2024

·

Stayed 2 nights

We really had a great stay overall - the hotel was clean, the staff was overall friendly. We did try to go to the restaurant one night for a drink - we were told at check in that the restaurant closed at 11PM (the hours were also posted outside of the restaurant), we walked in at 10:30 and we were refused service for a drink and were told that they closed then. That was frustrating. The pool was also closed the entire time of our trip - and we were not made aware before that it would not be a facility that we could use. That was one of the main reasons that we booked this specific hotel. We were told it would open 9AM on our last day - but when we went down the next morning it was still closed, and we were told by the front desk staff that it was not going to open that day. There is also construction going on all around the hotel - this would have been nice to know before hand as it could have definitely been a factor in us choosing somewhere else to stay.

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Cleanliness

Many guests found rooms and common areas clean, but there are recurring complaints about odors and occasional pests or stained linens. Housekeeping missed cleanings for some stays.

Related guest reviews

8

Lori

Nov 16, 2025

·

Stayed 2 nights

Room was very clean, staff was great! Only complaint...water in shower not very hot!

4

Matthew

Nov 22, 2025

·

Stayed 1 night

Walls are paper thin. Two people were LOUDLY having sex across the hall from me for hours and it sounded like it was out in the hallway. The whole hotel smells like cigarettes, and the staff are very comfortable telling you how expensive and bad the hotel is. Will not be staying here again.

8

Olivia

Jan 19, 2025

·

Stayed 1 night

The staff were very very friendly but I didn’t think it was as clean as I’m used to. One of our bathroom hand towels was stained with what looked like blood and makeup?

10

David

Mar 22, 2025

·

Stayed 3 nights

Very clean rooms. Friendly and responsive staff. Coffee at 0600 during the week and 0700 on weekends.

10

Peggy

Jun 30, 2024

·

Stayed 3 nights

The staff was very pleasant and accommodating. Also, more importantly, the room was very clean and had no odor.

8

Desiree

Jun 3, 2025

·

Stayed 2 nights

Did see a roach in the room of one member of my party and there was a tick on the desk lam shade. Did not go over well with me.

10

Scott

May 14, 2024

·

Stayed 3 nights

Stayed here for Quilt Con. Convenient to downtown and extremely clean.

4

Danika

Aug 27, 2023

·

Stayed 1 night

The property is not double tree quality at all. I’m not sure what this location used to be but it was definitely not a double tree. The hallways are dark. The carpet is dirty. The first room we checked into, the toilet was not working properly. The second room the sink was not draining properly. The room’s ventilation was terrible and there was a musty mold smell coming out of the unit. Also the snack section was ridiculously over priced. A snicker bar was $4. Foolishly I bought it because it was late at night and the damn thing was old!! I would not recommend this hotel.

8

Lakesha

May 28, 2024

·

Stayed 1 night

The only bad thing was, there was a big ball of hair on the floor in the room

6

leah

Sep 11, 2023

·

Stayed 1 night

The common area smelled of urine. The mattresses need to be replaced,

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AI-generated summary based on recent guest reviews

Rooms

Rooms are comfortable for many, yet some feel dated or dark, with firm beds, small bathrooms, thin walls, and noisy or awkward AC placement. Microwaves are often absent and a few fridges malfunctioned.

Related guest reviews

10

Bettina

Nov 24, 2025

·

Stayed 2 nights

My room was spotless and smelled freshly cleaned. I love that my name was on the television and that I could easily access my streaming platforms. I discovered that the fridge was not working properly and mentioned it to the front desk manager Adrian. He immediately offered complimentary dinner to replace the food that spoiled and a person from maintenance was in my room to address the issue within minutes. Also, Adrian remembered my name and addressed me as such each time I entered or exited the facility. It made me smile. I highly recommend and would stay here again, without hesitation. 10/10!

4

Matthew

Nov 22, 2025

·

Stayed 1 night

Walls are paper thin. Two people were LOUDLY having sex across the hall from me for hours and it sounded like it was out in the hallway. The whole hotel smells like cigarettes, and the staff are very comfortable telling you how expensive and bad the hotel is. Will not be staying here again.

8

Gretchen

Jun 17, 2024

·

Stayed 2 nights

Overall a nice stay. Location is good, but busy. Heard a lot of car traffic overnight. Air conditioning fan worked, but was very loud turning on and off and also kept us from a good night’s sleep. Staff was great. Snacks in the lobby were ridiculously overpriced.

8

Judith

May 5, 2025

·

Stayed 2 nights

The closet was too small and not arranged well. The bath was too small, not enough counter space. The AC was noisy

8

Abdel-Kader

Jul 10, 2025

·

Stayed 1 night

the AC is closed to the Bed so you receive everything in your face .

10

Niya

Sep 18, 2023

·

Stayed 1 night

The area was very convenient. So many restaurants to choose from.

6

Stephanie

Jun 24, 2024

·

Stayed 1 night

They need bigger and updated rooms with microwaves

2

HEESOOK

Jun 11, 2024

·

Stayed 1 night

This hotel is pretty clean, but that's it. The room doesn't have a microwave, which was very inconvenient. The price is not cheap, and aside from being clean and close to the shopping center, those are the only good points.

6

Tiffany

Mar 30, 2024

·

Stayed 1 night

beds were not comfy at all...the staff was friendly but probably wouldn't stay here again if the beds are the same...

4

Nichol

Aug 6, 2025

·

Stayed 1 night

This location was old and out dated. There was construction going around n which made parking difficult. It was hard to find the property due to the small signage right off the highway. The room was dark and smelled. I had to ask housekeeping to clean the toilet again. There is a fantastic Hilton Garden Inn on Arrow Rd I would recommend staying off of Glenwood. I stayed there for my last night in Raleigh. Will never t stay at the Doubletree again.

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Service

Service is a standout, with numerous mentions of friendly, responsive staff and quick help at the desk and restaurant. Isolated issues include slow breakfast service, incorrect room assignments, and rare concerns about room entry or missing items.

Related guest reviews

8

Andy

May 17, 2025

·

Stayed 2 nights

When we checked in they gave us a room occupied by someone else. Thankfully the person was not in the room. I think it would have been a worse scenario if that was the case. Other than that, our actual room was clean and uneventful stay.

6

Collin

Nov 3, 2024

·

Stayed 4 nights

Someone stole my Nike coaches jacket out of my room. Thought maybe I misplaced but I’m pretty sure it wasn’t there after House Keeping placed a steamer (requested) in my room with the do not disturb sign on the door. Thought it was strange that they entered the room anyway. Didn’t want to complain at the time because I wasn’t sure. Now that I’m back home I pretty sure someone took the jacket from my room.

10

Kumar

Sep 4, 2025

·

Stayed 3 nights

Great customer service and professional staff. Some construction work going on so be prepared for that.

10

Anya Drayton

Jul 20, 2025

·

Stayed 2 nights

Aksona gave excellent service!

10

Katherine

Feb 9, 2025

·

Stayed 1 night

The construction around the facility made it difficult to get in and out. The service was FANTASTIC!!!! Everyone was so pleasant and helpful. The breakfast was delicious!!! Wow! Will definitely return next time I’m in town.

10

Cristelle

Aug 11, 2025

·

Stayed 3 nights

All the staff is nice but Erick was simply the best!

10

Lisa

Dec 4, 2024

·

Stayed 1 night

Easy in and out of the property, great service from dining staff, very warm and friendly. Checkout Staff was helpful getting breakfast charges corrected to be offset by credit of $20 for prepaying on website .

6

Craig

Aug 13, 2023

·

Stayed 2 nights

Everything about this stay was great, except the last morning, a staff member decided to try and come into our room unannounced, without knocking. It was sometime after 9:00am. They quickly ran when they discovered we were in the room. Very sketchy and disgusting that staff just comes in as they please, without even knocking. Someone needs to look into this potential pervert

10

Virginia

Feb 7, 2025

·

Stayed 1 night

Rayona was great! She was very welcoming and helpful.

8

Daniel

May 7, 2025

·

Stayed 1 night

Check-in was a breeze. The front desk attendant was wonderful and cheery. The room was clean and comfortable. Everything was great! My only complaints were breakfast. The service was extremely slow! I waited 10 minutes to be waited on, and then another 20 minutes for scrambled eggs and grits, and there were only 2 other tables in the restaurant. On a busy morning when I was trying to get out the door, the restaurant needs some work.

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Location

Convenient spot near Crabtree Valley Mall, restaurants, and major roads, with easy access to downtown and PNC Arena. Some guests note traffic, street noise, and signage or exit challenges.

Related guest reviews

6

REBECCA

Mar 17, 2025

·

Stayed 1 night

This hotel is currently experiencing renovations, the parking area is limited. The convenience to the mall and restaurants is a plus but with that comes traffic at the entrance and exit of the property.

10

Alexandra

Apr 29, 2024

·

Stayed 2 nights

Check in was easy and cookies were delicious. Right off the interstate so you can hear the traffic but otherwise a quiet stay. The mall is a short drive with good food options. Easy uber ride to downtown area. Would stay again.

10

Christina

Apr 26, 2025

·

Stayed 2 nights

Friendly staff. Clean room. Great location.

8

Merrendia

Oct 18, 2023

·

Stayed 1 night

Great location

10

Briana

Jan 29, 2024

·

Stayed 3 nights

Location was great 10’min from north hills and downtown Raleigh

8

Darlene

Aug 26, 2024

·

Stayed 1 night

Hotel is quiet, well appointed and in an excellent location just off the highway. Just up the street is a huge shopping mall. And the staff were lovely, especially in the restaurant.

10

Adrian

May 13, 2025

·

Stayed 2 nights

Great welcoming help desk people. Good location. Very nice rooms and very convenient for my business

10

Virginia

Sep 6, 2024

·

Stayed 1 night

Great location, but that also resulted in street noise overnight. Friendly staff and love the cookies!

10

Venkata

Jul 21, 2025

·

Stayed 3 nights

Excellent hotel - great shopping and dining options.

10

Brandy

Aug 8, 2025

·

Stayed 2 nights

The staff were very pleasant, mall was 12 minute walk away. Great shops and places to eat.

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Dining

Restaurant and bar receive praise for good food and drinks at times, and cookies are a popular touch. Others cite slow or limited service, higher prices, and hours not matching expectations.

Related guest reviews

8

Kevin

Jun 26, 2023

·

Stayed 2 nights

Hotel was clean and modern. Restaurant was excellent, Great service!

6

MAHER

Aug 31, 2024

·

Stayed 1 night

The reason I reserved this hote because, it said online it does have bar and a restaurant, unfortunately they only have four bottles of different kind of alcohol to choose from the restaurant and the food absolutely terrible the only great thing about this place is the staff. Not to mention if you choose the room with the two queen the AC unit is next to one of the bad and directly will be blessing the air into your face I guarantee you will be sick the next day unless you do what I did and build a wall with pillow to break the air from coming directly to you.

10

Holly

Oct 24, 2024

·

Stayed 6 nights

Staff is courteous, friendly, and knowledgeable. The food in the bar/restaurant is surprisingly good for a hotel. In fact, we stayed 6 days while we were vendors at the Raleigh State Fair, and we intentionally ate there all 6 days as the food and service were that good!

10

Katherine

Feb 9, 2025

·

Stayed 1 night

The construction around the facility made it difficult to get in and out. The service was FANTASTIC!!!! Everyone was so pleasant and helpful. The breakfast was delicious!!! Wow! Will definitely return next time I’m in town.

10

Elexis

Mar 11, 2025

·

Stayed 2 nights

Service with the front desk and restaurant staff was phenomenal! They took great care of us and we really enjoyed the check-in cookies as well as the breakfast. Hotel was located just a few mins away from the mall and right beside the interstate.

6

michael

Feb 29, 2024

·

Stayed 1 night

Well the breakfast left a whole lot to be desired. Way too damn expensive for what it was. Waffle House has a lot better breakfast than this place and the price was 40 for my and my 17 year old.

8

Greg

Apr 20, 2025

·

Stayed 1 night

Double Trees are generally pretty good, this one wasn’t one of the better ones I’ve stayed at. Front desk staff was average and not very accommodating. Bar and restaurant staff were great and the food/value was very good

8

Daniel

May 7, 2025

·

Stayed 1 night

Check-in was a breeze. The front desk attendant was wonderful and cheery. The room was clean and comfortable. Everything was great! My only complaints were breakfast. The service was extremely slow! I waited 10 minutes to be waited on, and then another 20 minutes for scrambled eggs and grits, and there were only 2 other tables in the restaurant. On a busy morning when I was trying to get out the door, the restaurant needs some work.

10

Jasmine

Mar 15, 2024

·

Stayed 1 night

I love the restaurant and bar option that they have in the hotel. Staff was great & the bartenders were great!

8

Aaron

Aug 23, 2024

·

Stayed 2 nights

We really had a great stay overall - the hotel was clean, the staff was overall friendly. We did try to go to the restaurant one night for a drink - we were told at check in that the restaurant closed at 11PM (the hours were also posted outside of the restaurant), we walked in at 10:30 and we were refused service for a drink and were told that they closed then. That was frustrating. The pool was also closed the entire time of our trip - and we were not made aware before that it would not be a facility that we could use. That was one of the main reasons that we booked this specific hotel. We were told it would open 9AM on our last day - but when we went down the next morning it was still closed, and we were told by the front desk staff that it was not going to open that day. There is also construction going on all around the hotel - this would have been nice to know before hand as it could have definitely been a factor in us choosing somewhere else to stay.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$110
February	$125
March	$144
April	$128
May	$137
June	$133
July	$126
August	$123
September	$132
October	$150
November	$127
December	$123

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18 $176	19 $169
20 $149	21 $159	22 $162	23 $159	24 $131	25 $162	26 $157
27 $130	28 $133	29 $165	30 $137

Su	Mo	Tu	We	Th	Fr	Sa
				1 $173	2 $227	3 $195
4 $130	5 $130	6 $159	7 $136	8 $147	9 $179	10 $181
11 $129	12 $130	13 $144	14 $167	15 $130	16 $204	17 $169
18 $130	19 $130	20 $154	21 $135	22 $147	23 $164	24 $179
25 $130	26 $130	27 $143	28 $138	29 $130	30 $144	31 $144

DoubleTree by Hilton Raleigh Crabtree Valley

Prices for DoubleTree by Hilton Raleigh Crabtree Valley

Monthly average prices

About this property

Location

Room options

Room, 2 Queen Beds

Room, 2 Queen Beds, Accessible (Transfer Shower, Mobility & Hearing)

Room, 1 King Bed, Accessible (Roll-In Shower, Mobility & Hearing)

Room, 2 Queen Beds, Accessible (Hearing)

Room, 1 King Bed, Accessible, Bathtub

Room, 1 King Bed

Room, 1 King Bed, Accessible (Transfer Shower, Mobility & Hearing)

Guest reviews of DoubleTree by Hilton Raleigh Crabtree Valley

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What guests think

Property Policies

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