Homewood Suites by Hilton Newark-Cranford

Pool outdoor closed. Room warm despite thermostat on 69. Breakfast average

Not enough parking, poor customer service- front desk evening guy was always on cell phone, not enough food for people at breakfast, ran out of just about everything, coffee was terrible

Even though the property was undergoing renovations during our stay, it was very pleasant and my kids loved it ! The room was spacious and cozy, definitely planning another trip soon !

The hotel was wonderful. My only problem was no parking, especially handicapped, near the front of the building. I parked in the back in a handicapped spot. Then had to use my walker to go around the building to the front. I was this n so much pain when I got to the front desk. I didn’t use my “check in using phone” because i had trouble logging in. Just try to figure some to make it easier for disabled people to check in. Thank you.

corridors had odor..noisy night.. too far from airport..no airport shuttle

Location is confusing and right on a quick turn before the freeway. The tub has rust and I could not even use it to take a bath so I ended up using the sink instead so I feel unsafe with it. The rest of the rooms are OK but parking is terrible. One big thing about this place is the food provided on breakfast Which I felt it is rust at all times. Not to put employees out of a job, but the one that tends to the morning breakfast seems to have an attitude at all times, even though she helped me with getting an orange juice almost at the closing time for breakfast. She however, never smiled or provided the service. It been so simple for a public service provider as I know how things can be as I have work these types of jobs in lower and reaching to the high top by just a quick point that hopefully they will learn that customer service still matters even simple smiler what can I do for you And all of us have problems in our lives and we should not take it to work or take problems for work to home, but that’s their business and we respect that but hopefully amenities will improve and all equipment need to be checked. It’s just disgusting to see rust on the Tub area as this can be alleviated by a replacement cleaning, etc..

hi, please note that i had no view as the hotel had the windows covered due to repairs. would be nice that it was stated prior to booking. Secondly, housekeeping knocked at 10.59am on Sunday when i was literarily leaving to check out. The issue is the rudeness in which she was checking it. Could have been nice and asked if we were leaving, but no, the exact words were 'you do know that check out is at 11am'. i did tell her that yes we were on our way out with the begs in hand. Very very rude. too bad because the room itself was nice.

The only good experiences of our stay were check-in and check-out. Empty soap dispenser in bathroom with no bar soap; bedcovers (sheets) were too small for size of bed; water pressure in shower was poor; housekeeping did not service our room (bed unmade, no clean towels) and although advertised free onsite parking, not sufficient space in lot so had to park along road. First time ever having poor experience at a Homewood Suites but this one not up to their standards. As a longtime Hilton Honors member this was very disappointing.

The property was good and it did the job. There are areas that could use some maintenance throughout the facility. Parking on a weekend was inadequate. I had to park on the street, a bit of a distance away from the parking lot.

Wifi was out, elevator was broken, other than that, everything was good

The room was not clean properly, sheets were smelling and I found hair in the sink. Breakfast was very poor, with just eggs and pancake, all one-time plastics - from glasses to spoons - and again tables not clean.

Very clean hotel, beds were very comfortable and spacious rooms. Liked the full kitchen available in the suite and staff were always helpful and nice. I would recommend this place.

The room had a Terrible fishy odor upon entering. There were no other rooms to move us. The freezer also smelled awful. The heat was extremely slow to kick in. It took 6 hours to increase 4 degrees. We were told engineering would come but no one came. There were stains on the bedding and drapes. They offered candy from the sweet shop as an apology.

The hotel had bugs in it and nothing worked. The staff walked around all morning smoking weed pretending to have the doors open like that helped. The upstairs neighbors walked around til 2 am then back at it at 5am. When I brought it up to Emily who was unprofessional and trailer like, she said the staff didn’t smoke and had a hard time comprehending. Austin the Operational manager wasn’t any better, I had to explain to him several times about their poor customer service before he could understand my concerns. We went to Home 2 much better desk staff, up to date rooms and property. Didn’t see one bug and the stay was great. Got sleep back from horrible previous experience. If you have low standards then Cranford would be great but if you have high standards and expectations then choose another hotel.

Ease in checking in, clean rooms & good breakfast. My family loves Homewood Suites. Will definitely stay again on our next famoly getaway.

Staff were very helpful and polite. Room was spacious and clean meeting my family’s needs. The breakfast was stocked with several options that appealed even to my picky eaters!

The rooms and hotel are dates. The cushions on couch in the living room were sunk in so you were practically sitting on the underside of the mattress. The room had a weird smell, the nightstand was not wiped clean.

Clean environment, super clean bathrooms, convenient and well furnished kitchen, A/C super good, breakfast has assorted items to choose from

I liked that this hotel had spacious 2 bedroom, 2 bathroom suites but thats it. The rooms werent in great condition at all. There were cobwebs hanging over the fridge, dust in the lamp over the dining table, a red stain on the living room floor. The pull out couch was absolutley horrible. It was dingy and the couch was so sunk in you could barely sit and had strings hanging out. All of the furniture and curtains had scuff marks, tears, and chipped wood. Rust stains in the tubs. You can tell these rooms have been through it. Everything looked to be from a yard sale. You really should consider some renovations or at least get new furniture!

I was surprised by poor condition of the furniture in room 304.This room is a 2 bedroom 2 bath room. The kitchen chairs and sofa were extremely dirty to the point we could not sit on furniture. The desk in the king room was wobbly to the touch. The lamps in the king room were also not secure. I arrived to the room after an 11hour drive to Newark being in stop and go traffic. Preparing to attend a funeral the next day. The room rate was $380 after tax. Not what I expected of a Hilton branded hotel. Although I normally stay in Embassy Suites I expected much better. Extremely disappointed. The furniture in the area where they served breakfast looked worn as well but not grungy like it was in room 304. These items kitchen chairs, sofa, wobbly desk need to be removed from the room asap. Unacceptable. I do have pictures of these items unsure where to post them.

The staff esp. Karen is fantastic, friendly and welcoming. Everyone genuinely smiled and cared for me. The hotel was getting updated, the signs were up. My room smelled of cigarettes as if the rooms used to be smoking. The bathroom drains didn’t drain and the wifi was beyond awful. The continental breakfast was cold and hard. That being said it was still clean and the bed was super comfy. I was there on an emergency and never said anything about the smoke smell or drains so they did nothing wrong. It wasn’t a priority. My crisis was the priority and the staff was beyond helpful. They also gave me and my dog the privacy we needed. The rooms were accurately pictured. I think the updates and please better wifi would make this place great. The staff is top notch. Karen thank you for the shoulder to cry on. I made it home.

Very uncomfortable beds and sofa pull out

Spacious but needs updating - noisy location at front of building by highway -

This extended stay suite was basically the same price (or less) than a short term hotel, and was huge! It was nice to have several doors/rooms between the entrance door and the bedroom - I never heard any noise from the hall nor from outdoors. AC worked great and cooled the whole suite in no time. Bathroom was large, all appliances worked well. No issues at all

Furniture was broken. Drains didn’t drain. The beds were painful and uncomfortable, and it reeked of marijuana.

Very noisy place, with beds too small and uncomfortable for two people. Lawn mowing started early in the morning right outside our unit, along with garbage trucks passing by. The staff were unfriendly. There was a bad smell at the hotel entrance and in the hallways. The only positive point: the rooms were clean.

My stay at Homewood Suites was wonderful. I stayed in a two-bedroom suite with my family, and it felt just like home—clean, comfortable, and spacious. The breakfast was excellent, and the room had everything we needed, from a fridge to a microwave. We only spent one night on our way to Niagara Falls after visiting the Statue of Liberty, but it was one of the best stays ever. I’d definitely recommend it, especially for families, and I look forward to coming back.

My 2 bedroom suite was beautiful.

We loved the extra space and full kitchen, two rooms, two TVs, which worked nicely for our extended stay. We initially had no soap in our room and had to ask, also strange that they did not provide the usual plastic bag for laundry (esp with guest laundry facilities on the premises). The beds were very comfortable and bathroom space ample. High ceilings were nice as well (though not much noise insulation - could really hear footfalls of above guests). The staff was great and very accommodating when we needed extra Kleenex or toiletries. Glad to have the free breakfast option, too, though hours were limited (6-9 AM - would be nice to have an extra hour available). Overall comfortable and enjoyable. We would return for another stay

Wifi was out, elevator was broken, other than that, everything was good

Not enough parking, poor customer service- front desk evening guy was always on cell phone, not enough food for people at breakfast, ran out of just about everything, coffee was terrible

Friendly and professional and helpful

Staff was wonderful

Always friendly staff at this Homewood Suites. Also remodel looks great. Well timed and it was needed. Looks fresh.

The service of all the personnel.

The hotel had bugs in it and nothing worked. The staff walked around all morning smoking weed pretending to have the doors open like that helped. The upstairs neighbors walked around til 2 am then back at it at 5am. When I brought it up to Emily who was unprofessional and trailer like, she said the staff didn’t smoke and had a hard time comprehending. Austin the Operational manager wasn’t any better, I had to explain to him several times about their poor customer service before he could understand my concerns. We went to Home 2 much better desk staff, up to date rooms and property. Didn’t see one bug and the stay was great. Got sleep back from horrible previous experience. If you have low standards then Cranford would be great but if you have high standards and expectations then choose another hotel.

Last minute overnight stay due to flight cancellation. Not as far from airport at midnight as it looks! Staff were friendly.

The room itself was impeccable but nowhere did it state there was a $250 security deposit. I paid more for the deposit than I did for the stay, which is just ridiculous to me. When I got there, no one was there to greet at the front desk and there was no bell. I was in limbo for like 5 minutes trying to check in.

Staff were very helpful and polite. Room was spacious and clean meeting my family’s needs. The breakfast was stocked with several options that appealed even to my picky eaters!

Very accommodating staff..easy check in..

Easy on - off highway, close to shopping and restaurants

Staff is helpful. Location is good.

Excellent choice for a family of 6 with ample space and great access to bus travel to New York. Staff did not really know of how to advise on travel to New York but bus service was good and only a couple of feet from Hotel. We travelled from here to the bus terminus in New York just a block away from Times Square. Ideal for travelers not wanting to pay for exorbitant New York Hotel rates. Hotel served a adequate breakfast and takeout meals delivered to the room. All in all a wonderful stay.

We were traveling for baseball. Make sure you pick a room away from the highway

Well located very close to the Garden State Parkway. The suite was as described in the listing as is also very well equipped for longer stays. Beds were very confortable. Full buffet breakfast in a lovely dining area was also included.

Clean and convenient lication .Easy on easy off from the Garden State Parkway.

I enjoyed the hotel but there are no restaurants near by

Good location for where I was visiting.

Great location

Near the train station

Not enough parking, poor customer service- front desk evening guy was always on cell phone, not enough food for people at breakfast, ran out of just about everything, coffee was terrible

The room was not clean properly, sheets were smelling and I found hair in the sink. Breakfast was very poor, with just eggs and pancake, all one-time plastics - from glasses to spoons - and again tables not clean.

The hotel is nice and clean, the personal is great, but the rooms and especially bathrooms are long due renovation. Also, it looks like there is no sound insulation between the room and floors. And, the breakfast is extremely poor, unbelievable.

Breakfast was not good, except the bakery items

They ran out of breakfast by 8:15 .

The breakfast could be improved, its the same stuff everyday. Hot options would be welcome.

Room climate is fine, breakfast is very limited - though we went on time some of the items were finished and not filled up.

Ease in checking in, clean rooms & good breakfast. My family loves Homewood Suites. Will definitely stay again on our next famoly getaway.

Staff were very helpful and polite. Room was spacious and clean meeting my family’s needs. The breakfast was stocked with several options that appealed even to my picky eaters!

Your TV’s are antics; remotes are so bad that watching TV is a nightmare. Your remotes are geared to keeping the guest watching commercials. Room cleaning took place very late. This means you are understaffed. Construction work was noisy. Coffee is terrible; breakfast food is subpar. The room was ok but lacked a spare blanket: very hard to control the shower temperature.