Hampton Inn Pennsville

The cleanliness was subpar in my opinion. The common area rugs and hallways looked as if they hadn’t been vacuumed in some time. The room had food remnants on the floor and dust/hair in the bathroom, behind the toilet and under the sink. I was with my children so when they dropped something as kids tend to do you become hyper aware of what’s on the floor. The front desk staff upon check in were very helpful and friendly. Breakfast was ok. Day one, they were out of milk. Pretty big item for breakfast to run out of. Our second day there, the staff in that area was out so the front desk covered the breakfast area. Unfortunately for some, whatever was left was all they could choose from. This was about 8:45 with 45 minutes remaining of service. No eggs, regular waffle mix, and a few other various items were not replaced. And I witnessed some guests ask only to be told politely, what’s there is there. The location was great for what were we’re doing that weekend but disappointing in several areas.

The positives, The staff was mostly helpful!! However when booking I booked 2 rooms with King size beds. When I got to 1 room it had a king size bed but the bathroom was handicap accessible ( I am not handicap) so the stool that covers have the tub to sit on would not stay up and out of the way. so that made showers "different". The tv in the same room would randomly cut off and remote quit working. The other room had 2 queen size beds instead of a king. The toilet in that room had issues filling with water. I am not sure if that was just only 2 rooms they had side by side (i didnt request side by side) or what. Also, It sounded like an exhaust fan wasnt working properly to regulate air pressure in the hallway. There was a constant whining noise between doors slamming shut. These was just little issues we had. Common area floor in front and in elevator was nasty with something all over it. The carpet when you get off the elevator was disgusting looking just from being old and dirty. I will not be returning to this location because it is not the standards I think of when I think of Hilton brands.

It was a nice clean room the continental breakfast was great we didn’t use the amenities cause we were only there for 1 night.

Disappointing Experience — Would Not Recommend Unfortunately, our two-night stay was a very disappointing experience, and we would not recommend this hotel or stay here again. On the first day, the hotel’s system was down and the staff refused to check us in. We were actually advised by hotel staff to cancel our stay. Because of our plans, we cancelled only the first night and returned the following day. When we arrived the next day, our room still was not ready. We had to wait more than 30 minutes for the staff to clean it before we could check in. Once we entered the room, we found that the bathroom floor was dirty, which was especially disappointing after the delay. The breakfast experience was also very poor. There were far too many people, and when we arrived there were no eggs available on the tray and no milk for either coffee or cereal. The only real options were toast or waiting in a very long line for the waffle maker. Unfortunately, the service at reception did not improve the experience. The staff were not helpful or accommodating. The receptionist was on her cell phone and appeared annoyed when we interrupted to ask about the status of our room. Overall, the lack of organization, cleanliness, breakfast service, and customer service made this a very frustrating stay. Based on our experience, we would not recommend this hotel and would not choose to stay here again.

Bathroom was dirty when I arrived. There was trash on the floor and the toilet had something dumped into it. There was also stickiness on the floor leading to the trashcan. In the room itself, the one line string was broken and just tossed on the heater and there were stains in the carpet. When I arrived, the front desk, staff was on their personal cell phone talking and did not acknowledge me right away, seemed as if I was inconveniencing them.