Extended Stay America Suites - Hanover - Parsippany

Our fridge was leaking water. It got all over the food. We told the staff and all they did was bring towels to cover the floor. They said they were gonna send someone to fix it or replace the fridge and no 1 ever came. We stayed a full week and no 1 came.

This place is not well-maintained. The smell was so bad that I bought a plug-in air freshener. There were no utensils or dishes in the room. What is the point of having a room with a kitchenette if there are no supplies to use the kitchenette? I will never stay here again and do not recommend it.

Easy check in, stayed for 2 nights. 1st night no hot water in the shower. When I called to the front desk I was told they would call back because it was busy. Never received a call. Next day hot water was working. I could hear so much going on upstairs. Other than that the stay was fine.

Shower was very slippery… no grab bars , no shower mat .. very dangerous..

No hot water in the morning. Forced to take a luke warm. Room smelled stale. When I arrived, apparently the computer system was down, and though I made reservations over a month in advance, I still could not check in on arrival

No toilet paper or safety bars in shower

There was no warm water to shower.

No phone usb be cable ports anywhere. Keyless entry card to open had push hard to open door. Hair dryer was not properly installed shower Giles corners cracked

Lack of usable wi-fi is a dealbreaker. Screens need to be replaced, multiple dead bees in room, as well as cockroaches. Smoky smell in the suite suggests bad ventilation and people smoking in other ares of the building. Common areas, especially hallways and stairwell, smelled rancid. On landing path for adjacent airport, so small planes fly over at low altitude. Kitchens poorly stocked with needed items. We were so eager to leave this place.

Keycard rarely works for the entry doors. I often have to stand there for at lease 3 minutes before the door will open or I'll give up and walk to the front desk to have them reset the key. The stairwell, foyer and hallways are always dirty. Unpleasant smells permeate the hallways and stairwells from other people's rooms. We had a room on the first floor but loud music and yelling in the parking lot at 3am made me request a second floor room. Bugs kept coming into the first floor room as well. The knobs on the stove are so worn down that you cant tell what temperature you're cooking at. The room is decent but the bed was poorly made and there was dust covering the nightstand and tv stand. This makes me question how well the room was cleaned. For the price Im3 paying, I'd expect more out of this property.

I had to clean the room it was dirty, I would never ever stay at this hotel again. Employees at the front desk using improper language ( the f word) very unprofessional. They have a trash room that is piled up with trash that also smells terrible, you can barely get the door open to put your trash in there. Very unsanitary. The floor by the elevator and the elevator floors appears to have never been sweeped or mopped very dirty with trash on the floor stains were something spilled. A soda can sat in the corner the whole week I was there. The remote had the volume button missing had to find something to stick in the hole just to turn the volume up on the tv.

The hallways smelled horrible. Almost like a litter box. The room had the same smell but not to the same extent. It is a shame they charge so much. They stated breakfast but they had no breakfast and the coffe are was so dirty we just left. I only stayed one night. I would never stay there for longer. There was low water pressure. The lady in the evening was good but the morning lady was not as nice. Maybe because i asked where the non existent breakfast was. I will not return here ever. Seems like they have had this problem for years and never corrected it.

smelly and dirty room.

Very disappointed with my stay. The room was dirty, with visible spider webs in corners and a strong unpleasant odor. The paint was chipped, furniture was damaged, and overall the place felt neglected. I expected basic cleanliness and maintenance, but this fell far below that. Would not stay here again.

Property is terribly dirty and room had cockroaches. I'm scared to book again at any of the Extended Stay properties in future.

The hotel hallway smells horrible in special second floor ( dog urine ) dirty elevator and bathroom by the front desk missing toilet papers, urine on the floor. Front desk messed and disorganized with employee seating on furniture. Guests waiting room by the front desk dirty with leftover food on floor and old furniture with holes. Rooms messed with trash under the beds, bathroom missing clean. Definitely not recommended this location.

Lack of usable wi-fi is a dealbreaker. Screens need to be replaced, multiple dead bees in room, as well as cockroaches. Smoky smell in the suite suggests bad ventilation and people smoking in other ares of the building. Common areas, especially hallways and stairwell, smelled rancid. On landing path for adjacent airport, so small planes fly over at low altitude. Kitchens poorly stocked with needed items. We were so eager to leave this place.

The room stunk of smoke yet it was a non-smoking room. The rugs were filthy. There was litter on the hallways and the hallways smelled of smoke. There were holes in the wall in the hallway. Garbage on a large bin in the first floor hallway.

I will not be staying at an Extended Stay hotel ever again. There were cockroaches everywhere. Not only did I see about a dozen live ones, there were dead ones around the sink and fridge. It was absolutely appalling. The rooms were filthy, there was some kind of white residue all over the headboard of the one bed, the floor was disgusting and I never took my shoes off. Water damage on the ceiling in the shower. Hotel staff never interacted with us, we werent even given more clean towels. I had my service dog with me, which I was charged a pet fee for when I should not have. The grass areas outside had garbage everywhere. I was afraid my service dog would step on a needle or broken glass. It was also extremely loud in our room due to being close to an exit door. Lots of noise from the people above us as well. Again - I will NEVER be staying at any of these hotels ever again. I wish I could get a refund it was so bad.

This place was pretty gross. Our 1st room was dirty and not made up, towels on the floor and beds not made. We got a 2nd room which was slightly better. Let’s put it this way we slept in our cloths on top of bed covers. Would not stay again

Room and hotel condition are in average-poor condition compared to photos shown. Grab and go breakfast, basic amenities, outdated and dingy. Would choose other hotel alternatives for the same cost.

The Staff was very friendly and suggested a great place nearby to eat dinner. The rooms were spacious and comfortable. Enjoyed walking around the property that evening. Breakfast in the morning only had coffee available which was good but thought that there may have been more of a selection. We would definitely stay there again. Thank you.

I liked the room Cable/TV services. I did not like room (flooring sticky, no assurance was sanitary) and hallway floors (carpeting, dirty). In addition, hotel directly under low-altitude flight path for local airport.

rooms were clean, but the room and rest of hotel visibly worn.

Easy check in, stayed for 2 nights. 1st night no hot water in the shower. When I called to the front desk I was told they would call back because it was busy. Never received a call. Next day hot water was working. I could hear so much going on upstairs. Other than that the stay was fine.

Put us next to the elevator and it was very noisy at 7am with people talking loudly and vacuuming all morning. Could not go back to sleep from all the noise.

Room was large and comfortable. Bed was comfortable. Whole place needs refurbishing.

Convenient for what I needed but hallways and rooms not the cleanest. Noticed large spots on the carpets, rooma newd renovations. Very old looking building.

Lack of usable wi-fi is a dealbreaker. Screens need to be replaced, multiple dead bees in room, as well as cockroaches. Smoky smell in the suite suggests bad ventilation and people smoking in other ares of the building. Common areas, especially hallways and stairwell, smelled rancid. On landing path for adjacent airport, so small planes fly over at low altitude. Kitchens poorly stocked with needed items. We were so eager to leave this place.

We found the property to be everything we expected and a little more. It was basically an efficiency room. It had a kitchen area with a full refrigerator, microwave and a countertop for eating. There was a sofa that could have been useful if we needed additional sleeping space. It was reasonably priced, clean, comfortable and close to the event we were attending. The only thing we were not happy with was that the rooms seemed to be not the least bit soundproof. We heard people in the hallway during the night. We could hear the people in the next room running water in the bathroom. It was close to the airport and we heard planes flying over. There was no breakfast available. But all in all, it was a nice place to stay at a decent price.

Property it’s self well maintained and cleaned. All staff minus the GM Brian are fabulous. Very helpful and friendly. The GM is very unprofessional and not well versed in customer relations and management. He has been verbally aggressive and rude on multiple occasions and also knocked on my door while I was not there are requested my 12 year old son and dog to exit the to room and sit in the lobby until I returned with the daily payment. We have been staying at the hotel for a month now and ALWAYS have paid.

I never was greeted by a anyone because it took that long and i walked out after waiting 20 minutes

Great staff

Easy check in, stayed for 2 nights. 1st night no hot water in the shower. When I called to the front desk I was told they would call back because it was busy. Never received a call. Next day hot water was working. I could hear so much going on upstairs. Other than that the stay was fine.

It was okay, front desk was nice when someone was present

This hotel was smelly! Smelled of spoiled garbage in the hallways and rooms. Although smoking is not permitted, the 3rd floor smelled of cigarette and weed smoke. Room was dirty and set up was weird. Room temperature was jot maintained, freeze one minute and sweat the next. Front desk was not accommodating. I came in using a crutch and they assigned a room far from the elevator that was also not cleaned well. I asked the front desk if i can have extra pillows as we had booked a kimg room with pull out sofa. He assured me that everything i needed was in the room that was needed to make up the sofa, there was nothing there. Instead of delivering thr extra, he made us come down and get it. Keep in mind, i am injured using a crutch accompanied by my parents who are both 75+.Has lots of potential but it needs a serious deep cleaning and customer service training

Great staff

One of the managers here at the hotel has a really weird habit of following guests around. He will watch you from behind walls and follow you to the parking lot as though expecting you to do something bad. At first I thought that he was just targeting my daughter and myself but then I found out from other guests in the hotel he's doing it to everyone. They never have any sheets for my room. But I can always get towels. There is never anyone at the front desk and oftentimes you will find yourself standing there ringing the bell for long periods of time waiting for someone to show up.

I'm a healthcare traveler. I have used this place before during covid. I have returned on another contract and needed to extend. One additional night during this stay. Manuel, who was working the front desk on Friday, November 1, worked with me diligently to secure the room and even walked me up to the room to make sure it was ready and to my liking. He went above and beyond customer service, extremely friendly and very efficient.

Front desk associate was Very patient with annoying patron checking in ahead of us. She was curtious and professional..

We needed an affordable convenient clean safe place to sleep, and this foot the bill. Yea, it’s showing its age. Yeah, some corners and edges could stand a better scrubbing down. But overall, it was a good price for product.

Perfect location quiet clean

I liked the room Cable/TV services. I did not like room (flooring sticky, no assurance was sanitary) and hallway floors (carpeting, dirty). In addition, hotel directly under low-altitude flight path for local airport.

Friendly and good service. Good location for my work purposes. Exterior updated but room kitchen area very dated (rust on exterior of fridge, wear on microwave display). Coffee maker and dishes not in unit (could request dishes but think paper). Shower would not turn off so bath not an option. Room smelled strongly of smoke. I did not request a different room. I got the impression it may have been applicable to all. Hotel was quiet and I slept well.

Was it the nicest place I’ve been to no did it serve it purpose yes is it in dire need of updating absolutely this property was used for an overnight stay in and out to be in the area for some events. The hotel had a terrible musty odor carpets in the hallways need to be updated. The whole place needs an overhaul seemingly there aren’t a lot of options for this type of place in the area and considering it is enclosed proximity to colleges event spaces, etc. I expected a little bit more based on the reviews. I understood what I was going into however, the place needs a serious overhaul. It needs to be updated all the rooms the bathrooms the kitchens this place should be a $40 night room and not a $99 night room. It serves its purpose. I’ll never go back. The clientele seem to be odd as well and I feel like they should’ve been paying me to stay there again it’s not the worst place. I’ve stayed, but I’ve also stayed in hostels so if you just need an overnight quick thing with the ability to microwave something or have a fridge, I wouldn’t recommend it for families. I wouldn’t recommend it for anybody other than adults who just need an In-N-Out and need something quick.

We were surprised on the amount of space we got. This was a passing through stop. We traveled with our small kids and infant. There’s a two story Chuck E Cheese and large movie theater right down the street. Check in went fast, room was clean, and beds were comfortable. So much so that we booked the same hotel going back home. So many dining and shopping options around. The only downside was there’s, no breakfast, in contrast to what’s mentioned on this site.

It was within minutes from the park savoy estates where I had an event to attend. It was clean and quiet. Convenient for a one night stay.

We found the property to be everything we expected and a little more. It was basically an efficiency room. It had a kitchen area with a full refrigerator, microwave and a countertop for eating. There was a sofa that could have been useful if we needed additional sleeping space. It was reasonably priced, clean, comfortable and close to the event we were attending. The only thing we were not happy with was that the rooms seemed to be not the least bit soundproof. We heard people in the hallway during the night. We could hear the people in the next room running water in the bathroom. It was close to the airport and we heard planes flying over. There was no breakfast available. But all in all, it was a nice place to stay at a decent price.

Great for the price.

I wish I could say better things about my stay at this hotel but I cant. I was there for a week, 1st night a cocroach ran out from under the phone and ran across the night stand and then disappeared. The hotel is in the path of a nearby airport so I heard jets overhead all the time. Parts of the kitchenette were dirty from I dont know how many food splashes of prior guests. Too many other problems to list but I dont recommend staying at this property but it served my purpose for being there.

It’s an unbeatable value if all you need is a bed to sleep in for a short stay, but it’s a no frills facility to be sure. Coffee in the AM, but really nothing I would call a “breakfast”which only includes a pre packaged muffin and a protein bar.

The Staff was very friendly and suggested a great place nearby to eat dinner. The rooms were spacious and comfortable. Enjoyed walking around the property that evening. Breakfast in the morning only had coffee available which was good but thought that there may have been more of a selection. We would definitely stay there again. Thank you.

The hallways smelled horrible. Almost like a litter box. The room had the same smell but not to the same extent. It is a shame they charge so much. They stated breakfast but they had no breakfast and the coffe are was so dirty we just left. I only stayed one night. I would never stay there for longer. There was low water pressure. The lady in the evening was good but the morning lady was not as nice. Maybe because i asked where the non existent breakfast was. I will not return here ever. Seems like they have had this problem for years and never corrected it.

Bad smelling hotel rooms, no lobby inside , breakfast was very limited- probably they don’t want guests to come back ! It was a business trip but still would have been nice to come back to a decent room in the evening after a long day of work . Inaccurate website description . Will not recommend.

We were surprised on the amount of space we got. This was a passing through stop. We traveled with our small kids and infant. There’s a two story Chuck E Cheese and large movie theater right down the street. Check in went fast, room was clean, and beds were comfortable. So much so that we booked the same hotel going back home. So many dining and shopping options around. The only downside was there’s, no breakfast, in contrast to what’s mentioned on this site.

No breakfast even grab and go!- they had coffee( dirty dish water more like it!) and one type of bar- blueberry! And I just happen to be allergic to blueberries. Old and wore down- burn holes in carpet and counters. Too bad as I’ve stayed in many extended stays and they have been good

The property was dirty. The staff was rude. I’d never go back to this hotel. I saw a big roach in the kitchen. Also, it said breakfast is free when there is no breakfast. A limited amount of continental breakfast. It’s disrespectful.

There was mold in the ceiling also they should not be allowed to call it breakfast included that just coffee machine( with no coffee at8:30am) and basket of muffins.

It says free breakfast is provided, however there is only cereal available for breakfast. It is kind of cheating.

I liked the place as it is quiet and accessible. The hotwater in the shower did not work too well and the breakfast is not really breakfast but mainly coffee and tee and cereal pouches. Still, I like the service and they were really nice to us.