Name: Hotel Mesa Albuquerque Midtown
Address: 2020 Menaul Blvd Ne, Northeast Heights, Albuquerque, New Mexico, United States of America, Albuquerque, Bernalillo County, US
Price range: $58–$269 per night
Rating: 6.78

What guests think

At Ramada by Wyndham Albuquerque Midtown, reviews describe a worn, poorly maintained property with frequent cleanliness issues, broken features, and amenities like the pool or hot tub often closed or dirty, plus mixed service and concerns about security and neighborhood.

Guests repeatedly report no hot water, weak water pressure, malfunctioning AC, TVs and door locks, and ongoing disrepair or renovations. Check-in delays, surprise deposits, and occasional overbooking are also mentioned. Breakfast earns frequent praise, and some note comfortable beds and a convenient location, while several feel unsafe due to loitering and poorly secured entrances. Expect a budget stay with significant trade-offs.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

The pool and hot tub are frequently closed, cold, or dirty, and the fitness room is often unavailable or poorly maintained. Guests also note broken elevators/doors and spotty ice machines, with occasional comments about parking security.

Related guest reviews

4

Rosa

Nov 22, 2025

·

Stayed 2 nights

We ended up leaving at three o’clock that afternoon the pool wasn’t opened and the television wasn’t working and the staff weee so rude

2

Danieli

Oct 24, 2025

·

Stayed 3 nights

The staff was very friendly. But the main reason we chose this hotel was becausw of the indoor pool, which was dirty and the jaccuzie was not hot and the streams were not working :-/

4

John

Oct 10, 2025

·

Stayed 4 nights

One of the locks on the door didn't work. Only 1 lamp in the room worked. The mini fridge froze all of my food and it was leaking water. The indoor pool was closed, and that's one of the main reasons I picked this hotel was for the indoor pool. My tv would turn on but I could not get any channels, I was only able to turn the volume up and down. There was blood stains on 2 of the pillow cases. When we first arrived, it would not let us check in early on the website, even though we received a text message and a link to do so. Our check-in time at first said 3:00pm, but once we got to the hotel they told us we could not check in until 4:00pm. So we had to wait around for an hour and the line was ridiculously long. We sat in line for another 20-30 minutes to check in. Whole experience was not good.

4

Gregory

Aug 19, 2025

·

Stayed 1 night

The property is due to close at years end. They are not upkeeping. Place was a terrible dump. Hot tub, pool, and exercise room where closed. Skip this hotel

6

Ashley

Aug 15, 2025

·

Stayed 4 nights

I loved that the breakfast was free every morning, but we booked it for the fitness center and pool. Both of which, were unavailable. Their fitness center was closed and the machines not plugged in with drywall pieces everywhere, and the pool had a closed sign that says its not up to code with The City of Albuquerque.

4

Rosana

Aug 5, 2025

·

Stayed 1 night

Dirty, noisy, vomit and public hair in the pool area. My kids got sick!!

4

Rosana

Aug 5, 2025

·

Stayed 1 night

Awful. Noisy, the pool was dirty, vomit and pubic hair in the pool area. My kids got sick!! Bad place, will never book again!!!

6

Ry

Jul 25, 2025

·

Stayed 2 nights

Pool was under renovation as we were told but reopened the last night it was the only reason we stayed, homeless people roamed the parking lot made it unsafe and saw drug deal happen before our eyes.

6

Shawn

Jul 18, 2025

·

Stayed 7 nights

We did not have any issues with our hotel stay other that the motel is old and outdated. The hide away bed in couch was broken but maintenance brought up a roll away bed that we set up in the middle of the main living area. The TV is small, and you can only stream Netflix. You have an option to watch live tv stations. Parking was easy and abundant. The indoor pool had extremely cold water, the spa was not working, and there was a noticeably unpleasant smell in the pool area. The fitness room was closed due to renovations, and this was not mentioned on website when I booked room. Morning breakfast was the same each day with cereal, pancake, egg, sausage links, shredded potato options, with some fruit and yogurt options differing day to day, toast, muffin and biscuit options limited. They had a gift shop with drink and snack options, but it was not open every day when we were there. The best part of the stay was all staff were friendly, welcoming, and helpful.

6

Gertie

Jul 16, 2025

·

Stayed 7 nights

I booked this hotel for the pool, but the pool was shut down. The exercise room is in the pool room which was also closed. I don’t think they have plans on opening them anytime soon. Every morning the free breakfast comes without gravy for your biscuits but the rest of the breakfast isn’t bad. There’s a nice tv in the room. Comes with a fridge and microwave.

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Cleanliness

Cleanliness is a recurring problem, with multiple reports of dirty rooms and bathrooms, mold, stains, bad odors, and sightings of roaches or bed bugs. A few guests found their rooms clean, but reports trend negative.

Related guest reviews

2

Perla

Nov 25, 2025

·

Stayed 2 nights

The bathtub was full of mold, the food couldn't be eaten—it was hard and old.

2

mercy

Oct 24, 2025

·

Stayed 3 nights

It was dirty with spider webs on lamps my daughter was bit by bed bugs there was hair in sink at restroom paint pilling on walls snd doors mold on bath tub very rude customer service absolutely disgusting!!!!

2

Tyler

Oct 15, 2025

·

Stayed 3 nights

Room was filthy. Stains on the carpet, urine on the toilet seat, facial hair on the towels, footprints on the bathroom floor. Talked to the front desk via phone and text and was told our room would get a full clean the next day. We were out of our room for 11 hours, doing things around town. Came back and room still was not clean. I went down to the front desk and let them know. I even offered to clean the room myself of they gave me cleaning supplies. The front desk staff told me that it wasn't clean yet (this was 4 in the afternoon)

2

Shelby

Oct 5, 2025

·

Stayed 1 night

The bathroom was filthy. It had a red substance stuck in the floor and the sink and counters looked like they hadn’t been cleaned. The carpet was dirty and had debris scattered all over it. The beds were clean and comfortable.

2

Sean

Jul 21, 2025

·

Stayed 1 night

The hotel was not clean, there was mold and broke tiles in the shower, I do not recommend staying here.

2

Elaine

Jul 3, 2025

·

Stayed 1 night

This place is terrible. There is dry rot on the wall, black mold in the bathroom, the pluming is leaky and there is an electrical gourmet hanging loose out of the wall. Yuck.

2

Mary

Jun 22, 2025

·

Stayed 2 nights

I booked a "stay cation " for my family from the 19th through the 21st, the pictures on the website looked awesome... I booked through Trivagio, who sent me to expedia.com and I got the room for us. The place sucked! Another post following with more pictures and more explanation! Light didn't work, black mold on the bathroom popcorn ceiling, pool was disgusting, whirlpool had a sign saying that the jets weren't working, etc. I also was charged an extra $300 because we lived in town. I told the woman at the front desk that we were NOT staying there and that I wanted a refund and she said "Not going to refund you, you already checked in, but I can give you another room" (we were booked into room 148) and she gave me a room card for room 147, just as bad as the original room we got! I didn't have anyone I could call (she wouldn't give me a number) so we were stuck there. No restaurant on the premises (which it showed in the pictures), we did the breakfast buffet on Friday and I ended up getting food poisoning... NEVER go there!!!

2

James B.

Apr 25, 2025

·

Stayed 2 nights

None of the lights worked all the bulbs were burned out. There was cockroaches crawling everywhere even in my bags. I had to check them before I left just to make sure there was no stow aways.

4

Jizaiah

Mar 22, 2025

·

Stayed 1 night

Found bed bugs the next morning! The bathrrom hadnt been fully clean, toothpaste was on the sink, the toilet was broken. Not a very clean room at all! Had i seen th3 bed bugs BEFORE bed, we would have left!

2

Emmaleigh

Mar 21, 2025

·

Stayed 1 night

Im not a complainer, Im usually happy with a comfy bed and clean room, that is all I care about. This place was so nasty! Hairs all over bed sheets and bathroom, the carpets are nasty, stained and crunchy. Blood stains on the sheets. The matress was old and nasty with no cover. The box spring was ripped. and there was so much dirt under the bed. The bathroom was moldy. My husband was itchy and said he was being bit several times. The pictures online are very decieving. There was a multi-outlet that was powering everything that was disgusting looking, I would think it would be a safety issue. Please read reviews not just here but on google. They are all the same. I felt so unsafe. It was a bad area, lots of homeless and rough crowd. You could see where my room door had been pryed open. My balcony door wouldnt lock and was no longer in the frame. we pushed our furniture in front of it for some sense of safety. The gym equipment was all broke and seats were falling apart. The only good thing was the security guy, he was really cool and helpful, its a shame this place is so bad theres a need for security. I felt bad for the lady working the desk, I didnt feel like she was safe. They charge 100$ security deposit which I havent got back. and they will not refund anything if you cancel. The bar looked decent but it wasnt open. We didnt dare bother with the pool or breakfast. Its sad it looks like it could be made into a nice place but ran by slumb lords.

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Rooms

Rooms are dated and in disrepair, with frequent issues like nonworking locks, AC, TVs, plumbing, and sliding doors, plus mismatched or worn furniture and views not as advertised. Some guests mentioned comfortable beds, but overall upkeep is lacking.

Related guest reviews

2

Lorraine

Oct 16, 2025

·

Stayed 7 nights

Someone tried to break into my room. The pool was disgusting. Rooms are nothing absolutely nothing like what they show. Ice machines were broken throughout. I felt so insecure that I didn’t stay a complete day and took lots of photos. I couldn’t get out of there fast enough and the homeless people so many. Seen a girl come from the pool to complain at the desk. She had welts all over her arms from the pool almost looked like bug bites.. don’t walk away from this place RUN! look at the film on top of the pool and they opened it up for people to swim in nowhere in this hotel are the rooms that they show under their advertisement. I’m surprised the health department hasn’t been there yet.

8

Francisco

Oct 12, 2025

·

Stayed 2 nights

Air conditioning was good, beds comfortable, needs updating and things fixed, needs new carpet, attention to detail, needs new bathroom floor but good enough for the price. Staff wa friendly and welcoming. Nice balcony.

4

Richard

Oct 11, 2025

·

Stayed 3 nights

Room condition was poor. Pretty much worn out. Staff were ok but physical condition of the inside halls and room was very worn and dirty.

4

Swarup Kumar

Oct 10, 2025

·

Stayed 1 night

Poor Internet, damp carpet, door lock problem

4

Edward

Oct 9, 2025

·

Stayed 2 nights

The room had multiple issues. Two of the three lamps did not work, so it was very dark. The bathroom floor and the carpet both had terrible stains. The fridge didn't work. We called the front desk immediately upon entering the room, and they promised to send maintenance up. Maintenance never came up.

6

Laurie

Oct 8, 2025

·

Stayed 1 night

Quick check in. But very dated and old. Room door lock didn't work. Advertised as a Wyndham property on Hotels.com but it is not - it is independently owned and operated.

4

Brooke

Sep 16, 2025

·

Stayed 1 night

Booked a scenic “Sandia Mountain View” and ended up facing the interstate. King bed sunk directly in the middle. TV was shattered, people were arguing outside our room. Sliding door was unlocked on arrival and wouldn’t close. Bathroom was outdated and toilet was leaking. This hotel has really gone downhill, so disappointing.

6

Miguel

Aug 1, 2025

·

Stayed 2 nights

Very old and worn out

6

Manuel

Jun 24, 2025

·

Stayed 1 night

The faucet to the shower was leaking and very noisy. Couldn't sleep. The wall had a giant crack in it, the sliding balcony door would not close or lock. The toilet was dirty as well. Also, I don't believe I got my deposit back for the room.

6

Jason

Apr 7, 2025

·

Stayed 2 nights

Was good but a little out dates. Tv's were fuzzy. Bathrooms were small for a suit. Not good for the price.

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Service

Feedback on staff is mixed: many mention friendly, helpful employees, while others report rude or unresponsive front desk and slow maintenance. Check-in delays, overbooking, and unexpected deposits frustrate several guests.

Related guest reviews

10

Jennifer

Nov 4, 2025

·

Stayed 2 nights

Staff was extremely friendly and helpful

2

Andrew

Oct 26, 2025

·

Stayed 1 night

I reserved 3 mo in advance did the pre check in 3 days before arrival i had 3 kids with me checking in at 11pm and they told me they overbooked and had no rooms available!!!! I sat in the parking lot in the middle of the night with 3 kids and had to find a last minute place. Bs!!!!

10

Jesseca

Oct 23, 2025

·

Stayed 2 nights

Staff was super friendly the bartender, the guy who fixed the tv, front desk guy all very nice

8

Nicola

Oct 14, 2025

·

Stayed 5 nights

The hotels appearance was slightly rundown with some of the outside door access not working well. The beds were very comfortable and having a balcony was nice to be able to go outside. The rooms were just old. Some of the mechanics of the room had problems like plugs, bathrooms, and the cable went out a couple of times. The breakfast hit the spot. All the things you needed, and eco friendly as they could be. The staff was always wonderful.

6

Patricia

Oct 7, 2025

·

Stayed 1 night

Check in was a nightmare - it was pushed an hour later with no previous notification, and then had to wait in line another half an hour to get a room. Got to the room and the TV was smashed and had to be replaced. The room had a smell, the phone was sticky and the room overall didn't feel very clean. Breakfast buffet was good.

10

Jesus Irene

Jul 28, 2025

·

Stayed 1 night

Our stay was great , the staff was great, our room was clean and comfortable. I will highly recommend this hotel

2

Natalie

Jul 21, 2025

·

Stayed 3 nights

First of all the room was disgusting! Second, they double charged my card and i still have not gotten my money back, third, I had to check out early and the hotel manger said “call tomorrow “ which meant today to get your refund and then when you all reached out she lied and said I refused the refund! I then called to tell them what was going on and the rude manager said that they never said to call tomorrow meaning today Monday, that I needed to call yesterday Sunday when I left to get the refund! When I checked out , she even dismissed me with her hand and said to “call Tomorrow to get your refund!” Very unprofessional even after I was very nice even though they took money from card twice saying “oh it’s because your card was on file twice!” Come on make it make sense!! I am never booking again with them or through here again. Through it all I stayed cool but then she flat out lied, that’s not okay!

2

Mya

Jul 21, 2025

·

Stayed 1 night

Front desk guy was so rude & beyond disrespectful. He refused to give me phone number to management & to speak to someone else. He refused to let me check into my rooom & also refused my mother service to another room. Treated us as if he was higher. Very disappointed.

2

Crystal

Jun 22, 2025

·

Stayed 4 nights

Horrible check in. Man at the desk was rude. Wasn't helping us out. Was worried about others walking in and out. Was rude when I told him I didn't have a confirmation number and I only had an itinerary number. Asked him many times to look me up by name and just stood there. Had to call hotels.com to get the reservation canceled. However, charges are still showing in my bank

2

Deyo

Jun 6, 2025

·

Stayed 1 night

The receptionists did not communicate what was going on during check in. This is frustrating after driving 10 hours.The credit card machine did not display the total cost that was being charged at check in. I had to ask the receptionist to tell me before i swiped to confirm the price was the same as what i reserved online via expedia. It was at that time that the receptionist said I was being charged a $100 hold fee. When i was given a receipt to sign and initial, the $100 holding fee wasnt listed. So i inquired as to why it wasnt listed. They said it was because it is a holding fee. I stated that the receipt mentions all other potential fees for smoking and pets, etc, but no holding fee. Then, it was at that time I noticed the receipt states 2 double beds. I was confused since my reservation was for 1 king bed. I asked the receptionist about it. He stated that there were no king beds available. I told him that id that's the case, just communicate that to me. However, another front desk receptionist came over to assist him to confirm and saw that a king bed room was available. Instead of being presented with an updated receipt to reflect this, he just gave me new keys. So, i scratched out the room number on my original receipt and changed it to match the keys given. 1st the keys didnt let me in. 2nd after keys were fixed, i walked in on people already in the room. 3rd time was a charm when i was given another room.

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Location

Location is considered convenient to highways, the airport, and attractions, but several guests feel the area is sketchy with loitering or homeless presence. Some appreciated visible security and easy parking.

Related guest reviews

10

Abigail

Oct 6, 2025

·

Stayed 1 night

Nice stay, pet friendly and good location.

10

Sabastian

Aug 28, 2025

·

Stayed 3 nights

It was quiet. The parking was easy and there was a gaurd at night which was cool

4

Deborah

Aug 14, 2025

·

Stayed 4 nights

It’s everything the other bad reviews mention about old & smelly etc. However there was plenty of hot water & great shower pressure; the A/C worked great & the front desk & breakfast staff cheerful & accommodating. So I gave it a poor on structure but excellent on staff. There are many other hotels in the area (Midtown), stores & restaurants, so it’s in a good location.

8

Kate

Aug 6, 2025

·

Stayed 1 night

Nice hotel right off I40. Everything was good.

6

Markham

Jul 23, 2025

·

Stayed 6 nights

Front desk clerk was sharp. Neighborhood a little rough, but their hotel facility is clean, fairly well maintained, and secure. The free breakfast doesn't start in time for early travelers & workers, and they don't have any pre-dawn "to go" bags available). The location is centrally located in the city with easy access to the two major freeways through New Mexico.

4

Pamela

Jul 10, 2025

·

Stayed 1 night

The pictures on the website do not match the atmosphere. I believe it's false advertising. The hallways were dirty, the elevator was hot, the bathroom was not so great. Everywhere had an odor, had to spray my body spray just to make it smell better, dresser draws kept opening on their own. A lot of homeless people out front. I honestly would not recommend this place.

10

Geno

Jun 18, 2025

·

Stayed 1 night

First of all the staff was wonderful...they were so helpful and kind. The location is good...close to the airport, Old Town and local eateries.

10

Don

Jun 2, 2025

·

Stayed 1 night

Construction makes it difficult to get to

10

Duane

Apr 14, 2025

·

Stayed 2 nights

Quiet, close to shopping areas and food

8

Rhonda

Apr 13, 2025

·

Stayed 1 night

It was in a good location

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Dining

Breakfast is often praised as good with decent variety, though a few found it poor or clearing early. The on-site restaurant or bar is frequently closed or not as advertised.

Related guest reviews

8

Nicola

Oct 14, 2025

·

Stayed 5 nights

The hotels appearance was slightly rundown with some of the outside door access not working well. The beds were very comfortable and having a balcony was nice to be able to go outside. The rooms were just old. Some of the mechanics of the room had problems like plugs, bathrooms, and the cable went out a couple of times. The breakfast hit the spot. All the things you needed, and eco friendly as they could be. The staff was always wonderful.

6

Patricia

Oct 7, 2025

·

Stayed 1 night

Check in was a nightmare - it was pushed an hour later with no previous notification, and then had to wait in line another half an hour to get a room. Got to the room and the TV was smashed and had to be replaced. The room had a smell, the phone was sticky and the room overall didn't feel very clean. Breakfast buffet was good.

10

Ozala

Sep 23, 2025

·

Stayed 1 night

This hotel is undergoing renovations; however, we had a nice quiet stay. We enjoyed the excellent coffee and good breakfast and free level 2 EV chargers on the property which gave us a full charge to continue our journey. Thanks so much!

6

Audrey

Aug 13, 2025

·

Stayed 1 night

The restaurant was closed, breakfast offered but after I need to check out, bed was very comfortable.

10

Connie

Aug 12, 2025

·

Stayed 1 night

Great breakfast

6

Gertie

Jul 16, 2025

·

Stayed 7 nights

I booked this hotel for the pool, but the pool was shut down. The exercise room is in the pool room which was also closed. I don’t think they have plans on opening them anytime soon. Every morning the free breakfast comes without gravy for your biscuits but the rest of the breakfast isn’t bad. There’s a nice tv in the room. Comes with a fridge and microwave.

2

Mary

Jun 22, 2025

·

Stayed 2 nights

I booked a "stay cation " for my family from the 19th through the 21st, the pictures on the website looked awesome... I booked through Trivagio, who sent me to expedia.com and I got the room for us. The place sucked! Another post following with more pictures and more explanation! Light didn't work, black mold on the bathroom popcorn ceiling, pool was disgusting, whirlpool had a sign saying that the jets weren't working, etc. I also was charged an extra $300 because we lived in town. I told the woman at the front desk that we were NOT staying there and that I wanted a refund and she said "Not going to refund you, you already checked in, but I can give you another room" (we were booked into room 148) and she gave me a room card for room 147, just as bad as the original room we got! I didn't have anyone I could call (she wouldn't give me a number) so we were stuck there. No restaurant on the premises (which it showed in the pictures), we did the breakfast buffet on Friday and I ended up getting food poisoning... NEVER go there!!!

6

Caren

Apr 18, 2025

·

Stayed 1 night

Staff was helpful. The dining was not open b cause Chef didn’t show up. After traveling all day we were ready to unwind, have a drink and some food . We had to get back in the car to find food. It was very frustrating. We sat down to eat breakfast and they started cleaning up breakfast before we could even start eating.

4

Scott

Mar 3, 2025

·

Stayed 2 nights

Front desk staff was great. Pool was barely open. False advertisement of a restaurant that wasn't there. Bar not open. Non smoking but intense oder of Marijuana through out.Totally unreasonable room rate as advertised with amenities.

10

LILIANA

Dec 16, 2024

·

Stayed 1 night

All the staff is very kind. The breakfast it’s good.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$62
February	$76
March	$64
April	$74
May	$69
June	$63
July	$62
August	$64
September	$54
October	$86
November	$49
December	$48

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14 $58	15 $58	16 $58	17 $58	18 $62	19 $62
20 $58	21 $58	22 $67	23 $67	24 $67	25 $72	26 $71
27 $66	28 $67	29 $67	30

Su	Mo	Tu	We	Th	Fr	Sa
				1 $125	2 $225	3 $225
4 $209	5 $191	6 $191	7 $191	8 $208	9 $269	10 $269
11 $125	12 $78	13 $67	14 $64	15 $64	16 $69	17 $69
18 $64	19 $64	20 $64	21 $64	22 $64	23 $69	24 $69
25 $64	26 $64	27 $64	28 $64	29 $64	30 $69	31 $69

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Standard Room, 2 Double Beds

Standard Room, 1 King Bed

Room, 1 King Bed, Accessible

Guest reviews

Pleasant

Who stays here?

What guests think

Property Policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Hotel Mesa Albuquerque Midtown

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Prices for upcoming dates