Is parking available at the property?

Free valet parking is available on-site, with limited parking options. Reservations are not required.

What type of breakfast is offered and what are the serving hours?

Buffet breakfasts are available daily from 8:30 AM to 10:00 AM for a fee of approximately USD 10 to 15 per person.

What are the standard check-in and check-out times?

Check-in is from 4:00 PM until 11:59 PM, and check-out is by 11:00 AM. Early or late check-in/check-out may be available upon request, but additional charges may apply.

Are airport shuttle services available?

Airport shuttle services are available for a surcharge. Guests can arrange transfers by contacting the property directly.

What accessibility features does the property offer for guests with disabilities?

The property features limited wheelchair accessibility, including step-free entrances and accessible public areas. However, specific details about accessible rooms and facilities should be confirmed directly with the property.

What is the location of the property in relation to key landmarks?

The resort is located in Callicoon, approximately 9.8 miles from Lake Superior State Park and 10.5 miles from White Sulphur Springs Synagogue. It is also 11.2 miles from Bethel Woods Center For The Arts and 11.5 miles from Woodstock Monument.

Does the property have a swimming pool?

Yes, the property features both indoor and outdoor swimming pools. The seasonal outdoor pool is open from June to September.

What are the policies for guests staying with children?

Children are welcome at the property, and kids can stay for free up to a certain age, although the specific age limit is not provided.

Villa Roma Resort in Callicoon

Average nightly price at Villa Roma Resort and Conference Center by month, last 12 months (USD)
Month	Average price
January	US$138
February	US$135
March	US$124
April	US$130
May	US$158
June	US$201
July	US$206
August	US$201
September	US$163
October	US$198
November	US$169
December	US$169

What guests think

At Villa Roma Resort and Conference Center, travelers describe a nostalgic, family-focused property with spacious grounds and entertainment, but emphasize aging facilities and dated rooms, recurring maintenance problems, and noticeable wear across hallways and common areas.

Cleanliness and upkeep draw frequent complaints, including musty odors, stained carpets, mildew, and malfunctioning fixtures, though a few guests reported clean rooms. Service feedback is mixed: many staff are friendly and helpful, yet front desk rudeness, understaffing, slow or inflexible check-in, and delayed responses are also noted. Families enjoy pools, shows, and kid-oriented activities and the convenient access to Bethel Woods, but hours and availability can be limited, and several amenities feel outdated or temporarily closed. Expect a retro, budget-leaning stay with variable service and aging amenities.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Pools, shows, and family activities are available, but many facilities feel old or worn, with closures, short hours, and occasional safety or maintenance problems; staffing limits sometimes affect pool or activity availability. Parking can be inconvenient, and transportation to Bethel Woods is offered.

Related guest reviews

10

Regina

10 Oct 2025

·

Stayed 1 night

My husband and I stayed here for 1 night, wish we had stayed longer! Hotel was so much fun, most of the staff were friendly with the 1 exception in the 2nd floor bar. The bartender was rude and made an absolutely horrible drink (vodka was horrible), we tried to tell him but he wouldn't even look at us even though there was no one else there besides a co-worker of his. We wanted to go the the sports bar but never made it. The indoor pool was great and the lifeguard on duty was very friendly and informative! Can't wait to go back! We won't let 1 bad employee ruin this review - there is always 1 bad apple in the bunch...

4

Laleta

8 Jun 2025

·

Stayed 1 night

Check in is at 4, oitdoor pool.closes at 5pm. Theres no time. Indoor pool not closes at 1pm. Waste of money this weekend

4

Tina

6 Jul 2025

·

Stayed 2 nights

The hotel A/C was not working prroperty. The overall room was very run down looking. The hotel door key didn't work and did not lock correctly. The wait time in the Garden Cafe was over an hour, The waitress was wonderful put needed more help. Pool need to be be drained due to run over from a near by pond, losing a full hot day of pool time. Over all the place is in need of a sprucing up.

6

Jodi

3 Sept 2024

·

Stayed 3 nights

This place was probably great in its heyday, a cruises ship on land. I booked last minute labor day and wasnt' expecting too much. The grounds are nice. The pools are old but still fun, nice they have a bar and and music. There are things to do. I think for small kids or letting your middle school kids wonder it is good. Everything is run down but there are sports courts, bowling, bouncy houses all included in the price. The arade is terrible, also run down. We only ate breakfast there and it was acceptable for the 12 dollar price. We didnt' go to any shows but given how few people were there, it probably was a bit sad. Plus is there is a bar on the room level and plenty of seating to hang with friends. The ice cream shop is popular. The room was two beds adjoined by another room with a fold out couch. The bathroom was ancient but roomy. There was trash under the beds and dressers. Old clothes stuck in the pullout. No sheets for the pull out unless you call. They had a mini fridge unsecured on a table. It almost fell on my ten year old and we kept our toddler far away. This wasn't the only safety issue we saw and while the lobby was clean, the bathrooms were not. Turnover service was sloppy. I think the place is just too run down to operate and the safety issues are a big concern. Again, it was probably cool long ago. There is a restaurant called Lorenzo's in Jefferson worth checking out for breakfast.

6

Michelle

11 Aug 2025

·

Stayed 2 nights

The property’s outdoor facilities and amenities were excellent. Shows were enjoyable. The facility is kid friendly which was great for my trip. Room was large but outdated. The air conditioner was on top of the bed which was very uncomfortable with air blowing right on top of you. The room supposedly slept 5 but there were only two beds.

2

Michele

20 Aug 2024

·

Stayed 2 nights

Facilities broken

4

jerylan

30 Jul 2023

·

Stayed 3 nights

We pulled up no one helped us with the bags. We unloaded the car ourselves. And upon leaving dragged them down ourselves. My biggest complaint is that the hotel is geared for time sharing and the hotel guests are not important. The pool is a big issue. Time sharers get up early and reserve the chairs in the pool area. By 9:10am there is no where to sit. Rows and rows of tables and chairs with "reserved towels and coolers" They get up early and take over the whole pool area. Most of the lounges did not have "bodies" on them and there were not 350 people in the pool. The late night shows (9:30pm) were filled with babies, toddlers and stollers. No cocktail service. Go get your own or bring your own. The outside activities are geared for very young children. Do not buy the inclusive package, if it rains you are out of luck. This morning the pool was closed because it was cold and the indoor was closed as well. The Cesar dinner was nice and the wait staff was also nice but we went out for the other dinners. I would not go back. I like to be able to sit at the pool.

8

Helen

12 Aug 2024

·

Stayed 1 night

Everything but the pillows were good. Friendly staff and close accommodations to bethel woods with transportation available

8

Jessica

11 Aug 2025

·

Stayed 2 nights

While the overall property has an air of 50s charm it really needs an updo. The staff was the shining star. Lovely and helpful. The room was terrible with an actual key for the door. They seemed to be redoing some rooms near that one so here’s to hoping that room was next. The parking is a bit inconvenient but doable. The place is REMOTE. That means your food options are what they are. Not bad but limited. They need to clean out their fountain soda machine and tubing. Pools were all clean and well kept. For an escape with some amenities and on a budget this is not bad. Also great proximity to Bethel Woods for concerts which was our purpose for staying there.

8

Olena

30 May 2023

·

Stayed 2 nights

Nice outdoor pool. Very short hours for amenities, shortest I’ve even seen, pools close 8, gym 5. Some amenities are only 3-5 hours like zip line & boats. The property is extremely outdated. It looks like it hasn’t been renovated in 50 years. The dinner food was very overcooked and now worth the $55pp (it’s included for all inclusive guests). The cafe on the 1st floor was great and the ladies working there / the Starbucks were great. Bowling alley was also extremely old & outdated. Only thing that was lovely was the outdoor pool, loungers and jacuzzi. We didn’t even get to see the indoor pool as it was closed each time we went, they are short staffed so all the guards were outside. The fish in the pond were lovely, with a nice playground. Zip lining was also fun but very low - geared towards little kids.

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Cleanliness

Reviews frequently cite musty odors, mildew, stained carpets, and bathrooms needing deeper cleaning; housekeeping can be inconsistent or infrequent. A minority report clean rooms or lobby areas, but overall standards feel below expectations.

Related guest reviews

4

Olivia

29 Jul 2023

·

Stayed 1 night

Check in and cafe staff members were very nice. Rooms were very outdated, and the air conditioner had a buildup of dust and dirt. Hallways and room had an unpleasant odor. Sketchy vibe. On a positive note, the outdoor amenities were nice. All in all, I would not stay here again, and the room was not at all worth the price

6

Robin

1 Oct 2025

·

Stayed 4 nights

the Hotel room was not cleaned only once while we were there for 5 days no clean towels brought changed out Room was musty and halls smelled. One night it was very noisy we did not get any sleep, toilet was almost on the floor and no grab bars to get up which I had chosen. However the Villa Roma dining was excellent food and service! Parking was inconvient for bringing your bags to the hotel had to walk a ways and No bag cart to carry them. I was not impressed with as much the rooms were for as little as they did to accomdate cleaniness

6

Karen

10 Oct 2023

·

Stayed 2 nights

The property needs upgrading and deep cleaning. It was probably really quaint about 25 years ago. I felt some nostalgia being there but the room smelled musty and the carpets needed cleaning as well as the grout in the bathroom. The area where the pool tables and games were was also very musty smelling. The pool tables needed to be fixed as the felt on one was ripped and the other table kept the balls from moving properly from underneath. We had to lift the tables to get the balls. The food upstairs was very expensive and not that good. On the cafe, our breakfast was better. The wait staff was very friendly. It was nice to see security walking around the building as well. The gym building was old and dirty. The parking lot was broken up and a falling hazard . This could be a lovely destination but they need a good maintenance and construction crew to get it that way.

6

James

21 Aug 2023

·

Stayed 2 nights

Moldy smells, stained carpets. If this is your thing it’s a fine place

4

Beth

2 Sept 2025

·

Stayed 1 night

Villa Roma was probably an immaculate resort destination in its day, but it has been neglected for decades. I do not mind outdated furniture and style, but my room was also not clean. In their defense, I think they wiped down the sinks and shower, but the room has not had more than a wipe down in many years. There was mildew and dirt in the corners of the bathroom. The mirrors had not been cleaned in recent history, and we would not sit on the chairs or upholstered chairs in the room because they had unidentifiable white smears and various stains. The shower and shower curtain were also stained. The area around the refrigerator was grimy. Our sheets appeared to be fresh and clean, but we did not feel we could unpack anything onto any surfaces other than the counter, which I cleaned myself. My allergies flared up that night probably due to dust, but I could not identify any other source. I have traveled quite extensively and have stayed in youth hostels, huts in international national parks and cave hotels, but Villa Roma ranks in the Top 5 Worst overnights. We had the opportunity to extend our stay and opted to leave early. We did not want to spend another night at this hotel and certainly not at the $289/night the hotel was charging because they were hosting an event that week. If the resort hosts the same event again, I would not stay in the hotel even if that entails an hour drive. The restaurants were short staffed, but everyone working there was pleasant, a

10

Kevin

18 Sept 2025

·

Stayed 1 night

The stay at the resort was very enjoyable. If you book through Orbitz, please call the property and make sure they got your reservation. They had not received ours, but fortunately had a room for us. The room was very large and clean. The whole resort needs a general make-over, as the facility is a bit dated and used (wallpapers, paints, windows, door locks, showers, etc.), but you can see that this hotel still has a lot of prestige. The breakfast buffet was excellent, with an omelette station, eggs, bacon etc. and very friendly and helpful waiters in the restaurant. Happy with our one-night stay. We would come back, should we go back to this area!

2

Katie

31 Aug 2024

·

Stayed 2 nights

Our room stunk like mildew and old funk from the carpets. The resort on a whole is in need of some TLC.

6

Heather

28 Jun 2025

·

Stayed 2 nights

This property is definitely not worth the rate that they charge. Completely outdated, smells a bit and seems unorganized. We booked a king room and got 2 double beds. The hallways were lined with broken air conditionera and the rug was disgustingly dirty. Entire propert needs an overhaul and they should lower the rate until they get it up to a reasonable standards. We wont be back

2

Ray

21 Sept 2025

·

Stayed 1 night

Definitely way outdated. Staff super not helpful. Beds uncomfortable. Ac didn't work Smelled wet and musty. Food was borderline inedible. Drinks were way overpriced and not well made.

8

Nicholas

4 Aug 2025

·

Stayed 1 night

This place was fun but in need of some serious updating! It had the feel of a very old motel and the room smelled like cigarette smoke and animal urine. With a room refresh, this place would be great.

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Rooms

Rooms are generally very dated, with recurring maintenance issues such as doors that don’t latch, malfunctioning AC or phones, key locks instead of keycards, and thin walls that carry noise; bed comfort varies. Some rooms are large, but layouts and fixtures can feel improvised or worn.

Related guest reviews

6

Colleen

13 Aug 2024

·

Stayed 3 nights

I was a little nervous about staying at Villa Roma due to the other reviews. I chose this place for the proximity and availability to go Bethel Woods. This place is a family resort with pools and such, which i did not utilize. The lobby looks nice but the rest of the hotel is dumpy. It has a smell in the hallways that is unpleasant It is very outdated, which doesn't bother me, but cleansliness does. I immediately inspected for bed bugs and the mattress looked fine, i saw nothing like that. But Villa Roma do yourself a favor and get zipped mattress covers for your own protection! I was a little grossed out that the only thing between the sheet and the mattress was a flimsy pad. The linens were so old and used they had a tint to them, they may be clean but its hard to tell. I brought my own blanket and pillow and was glad i did. Please get some new sheets and bed linens, it would improve the room by a lot. There was also only 1 outlet behind the nightstand that I saw. In this day and age with electronics, you should have something more available. Bring a power strip if you stay here The bathroom is institutional and old, but clean except the shower curtain was skeevy. The positive things are the outside is nice and there are tables and to sit at. It is relatively easy to find and 20 min from BW Would I stay here again? possibly, there are not many options in the area. If they got new sheets it would improve my rating by a lot.

4

Tina

6 Jul 2025

·

Stayed 2 nights

The hotel A/C was not working prroperty. The overall room was very run down looking. The hotel door key didn't work and did not lock correctly. The wait time in the Garden Cafe was over an hour, The waitress was wonderful put needed more help. Pool need to be be drained due to run over from a near by pond, losing a full hot day of pool time. Over all the place is in need of a sprucing up.

6

Maureen

28 Aug 2025

·

Stayed 1 night

Beautiful facility however there was not enough staff to check in , the TV could not change channels and after a late arrival we could not get a late checkout.

4

Makenzie

23 Aug 2025

·

Stayed 1 night

This place is definitely dated. Halls stink, beds were uncomfortable, walls were so thin you could hear everything and I mean word for word, the AC does not stay on which helped w the noise, the doors dont properly shut without locking them and the worst part of all was the front desk gave a key to my room to a drunk friend of mine along with 2 other people- did not ask for any ID etc. They did not call me to verify if she was a guest-so Im getting undressed as the drunk friend and company let themselves in. Thank God it wasnt a stranger or predator but the staff had no idea whethere they were or not. I would not stay there again.

2

Michael

1 Sept 2025

·

Stayed 2 nights

Well past its prime with property layout confusing and anything but convenient - rooms use actual keys including to lock door when you leave room and food was just awful with no other options nearby

4

Leslie

8 Sept 2025

·

Stayed 1 night

The hotel is very dated, the hotel room door didn’t stay closed you had to deadbolt the door to remain closed. That I find is a safety concern. Very rundown the hallways were slanted up and down as we walked to our room.

6

Michelle

11 Aug 2025

·

Stayed 2 nights

The property’s outdoor facilities and amenities were excellent. Shows were enjoyable. The facility is kid friendly which was great for my trip. Room was large but outdated. The air conditioner was on top of the bed which was very uncomfortable with air blowing right on top of you. The room supposedly slept 5 but there were only two beds.

10

Jennifer

23 Aug 2024

·

Stayed 1 night

It was so interesting. I didnt realize i was staying at an old school family resort so was surprised. I enjoyed the entertainment. The phone in the room didnt work and they never brought a cot to our room. the door did not properly close but beyond this it was fantastic!!!

6

Andrew

19 Aug 2024

·

Stayed 3 nights

The Villa Roma is a bit dated. Yes, it's in a very beautiful and rural part of NYS and we were in the area for a concert, but an upgrade to the facilities could help and this is especially the case in the rooms and suites.

6

donna

27 Jun 2025

·

Stayed 5 nights

Food was mediocre to poor. Entertainment was terrible - the only one that was half-way decent was Gemini (magician/ventriloquist but his show was too short. Rooms on 4th floor were outdated and needs to be done over. Prices for dinner shows/events were high and not worth the price. This was my 3rd time there and its probably my last very disappointed. Most of the staff was pleasant and friendly however one particular woman bartender was rude - don't know her name but she had red hair and tattoos - waitress and waiter for breakfast/lunch were wonderful Adelite and Christian were marvelous - Pool and pool area is kept nice and clean and the lobby is beautiful but on a whole it needs a lot of work and get rid of whoever your chef/cook is - phones in room did not work, limited selection in gift shop overall I was very disappointed on this trip to your resort

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Service

Service is mixed: many guests praise friendly, helpful staff—including dining and shuttle teams—while others report rude or unresponsive front desks, inflexible check-in, and understaffing that slows service. Some requests went unresolved or were mishandled.

Related guest reviews

2

Navjot

25 Feb 2023

·

We booked a 2 bedroom suite got to the property around 3 pm they won’t give us the room until 4pm because we booked from Expedia went back at 3:55pm they said 4pm not even 5 mins before the staff was very rude had no knowledge of anything within or around the property they were not busy but just kept talking with each other rather than helping the customers worst checking in experience especially when your traveling with 2 kids would not recommend staying here horrible staff horrible property.

4

Tina

6 Jul 2025

·

Stayed 2 nights

The hotel A/C was not working prroperty. The overall room was very run down looking. The hotel door key didn't work and did not lock correctly. The wait time in the Garden Cafe was over an hour, The waitress was wonderful put needed more help. Pool need to be be drained due to run over from a near by pond, losing a full hot day of pool time. Over all the place is in need of a sprucing up.

4

Makenzie

23 Aug 2025

·

Stayed 1 night

This place is definitely dated. Halls stink, beds were uncomfortable, walls were so thin you could hear everything and I mean word for word, the AC does not stay on which helped w the noise, the doors dont properly shut without locking them and the worst part of all was the front desk gave a key to my room to a drunk friend of mine along with 2 other people- did not ask for any ID etc. They did not call me to verify if she was a guest-so Im getting undressed as the drunk friend and company let themselves in. Thank God it wasnt a stranger or predator but the staff had no idea whethere they were or not. I would not stay there again.

10

Maria

26 Aug 2024

·

Stayed 1 night

Love it. I have been going there since I was 10 years old. People are so nice ! Great place for the whole family !

6

James

4 Aug 2024

·

Stayed 3 nights

Grounds and landscaping need some work. Staff mostly rude, the bellhop staff was great as well as the dining hall upstairs

2

Navjot

25 Feb 2023

·

The front desk is very rude they have no knowledge of anything within or around the property won’t give you room until 4pm not even at 3:59pm. They were not even busy they just keep talking to each other rather they helping customers. The bartender at the second floor has more knowledge then the the front desk lobby staff. Rather stay at a near hotel then staying here

8

Enid

29 Aug 2025

·

Stayed 1 night

Staff members were very helpful and pleasant. I really appreciated the bus to and from Bethel Woods. The hotel is dated and worn- could use a good face lift.

6

Karen

31 Aug 2025

·

Stayed 1 night

Don’t eat at the onsite Italian cafe- the service was horrible because they were severely understaffed

6

Alexandra

7 Jul 2024

·

Stayed 3 nights

Service is very much below average. The guests are being made running around the circles to get the simple things like dinner on the property. Some of the policies were outright strange. We were there on July 4th weekend and the resort was understaffed and underprepared. It could be better if they got their business together and cleaned up and hired more customer-oriented staff. And smells like wet rugs throughout the entire place. Regulars are calling it “the Villa Rome smell”.

10

ELEFTERIOS

20 Oct 2025

·

Stayed 2 nights

I have stayed at many places but I must say this staff was the best I ever had to interact with. This staff was excellent. Had a few small room issues that were taken care of immediately. The place is somewhat dated but very clean. I would give this place a 3.5-4.0 out of 5.0; but, because this staff they definitely deserve a 5.0

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Location

Remote setting with limited nearby dining, but convenient for Bethel Woods concerts, and some guests used on-site transport. A few found the property hard to find.

Related guest reviews

6

Colleen

13 Aug 2024

·

Stayed 3 nights

I was a little nervous about staying at Villa Roma due to the other reviews. I chose this place for the proximity and availability to go Bethel Woods. This place is a family resort with pools and such, which i did not utilize. The lobby looks nice but the rest of the hotel is dumpy. It has a smell in the hallways that is unpleasant It is very outdated, which doesn't bother me, but cleansliness does. I immediately inspected for bed bugs and the mattress looked fine, i saw nothing like that. But Villa Roma do yourself a favor and get zipped mattress covers for your own protection! I was a little grossed out that the only thing between the sheet and the mattress was a flimsy pad. The linens were so old and used they had a tint to them, they may be clean but its hard to tell. I brought my own blanket and pillow and was glad i did. Please get some new sheets and bed linens, it would improve the room by a lot. There was also only 1 outlet behind the nightstand that I saw. In this day and age with electronics, you should have something more available. Bring a power strip if you stay here The bathroom is institutional and old, but clean except the shower curtain was skeevy. The positive things are the outside is nice and there are tables and to sit at. It is relatively easy to find and 20 min from BW Would I stay here again? possibly, there are not many options in the area. If they got new sheets it would improve my rating by a lot.

10

Christian

7 Aug 2025

·

Stayed 1 night

Was in search of a close hotel to bethel woods. Lots of activities for family. Staff was friendly.

8

Cindee

22 Jul 2024

·

Stayed 3 nights

It is an option to stay close to Bethel with things to do for the kids. They could do a better job communicating when activities change or close. Also walls are thin. We could hear the people in the next room and the hall while trying to sleep.

8

Claudia C

2 Aug 2024

·

Stayed 3 nights

Uniqueness: repeat guests coming for years - appears that families come annually. The place is secluded & there's not much around so prepare to eat at the hotel or travel by car for at least 15 minutes to get to another place & they close early. We stayed from Tuesday to Friday so shows were limited & activities announced like karaoke didn't happen. Activities like archery that were advertised also did not happen. The indoor pool was closed when the outdoor pool was open and pool hours were short ended at 7pm which is too early started at 9am. The staff at the front desk did not have accurate information regarding activities & the phone in our room wasn't working to call lobby with questions or for assistance. The hotel seems a little run down, carpets appear dingy. We paid $24 combined per person to go on go carts & bumper boats two rides which were brief. At least the bumper boats were fun & we were able to stay on as long as we wanted. The juggling show was great but we didn't get to eat that night as we were told we wouldn't have enough time to eat & get to the show on time & after show we were told take out orders at the hotel were too many to handle (after 10 pm it's take out orders only they close at 11pm). Nothing else was available so plan accordingly. There is a refrigerator in the room but no microwave. Overall we had fun. We got to see deer on our walk around the property, the band they had at martys lounge was great & we even danced. Not sure I'll come bac

10

Megan

12 Aug 2024

·

Stayed 1 night

Beautiful location. Staff was helpful and friendly. We were only there for some night and didn’t have the kids, but would love to come back with them and be able to enjoy the entire property.

8

Enid

29 Aug 2025

·

Stayed 1 night

Staff members were very helpful and pleasant. I really appreciated the bus to and from Bethel Woods. The hotel is dated and worn- could use a good face lift.

8

Helen

12 Aug 2024

·

Stayed 1 night

Everything but the pillows were good. Friendly staff and close accommodations to bethel woods with transportation available

8

Jessica

11 Aug 2025

·

Stayed 2 nights

While the overall property has an air of 50s charm it really needs an updo. The staff was the shining star. Lovely and helpful. The room was terrible with an actual key for the door. They seemed to be redoing some rooms near that one so here’s to hoping that room was next. The parking is a bit inconvenient but doable. The place is REMOTE. That means your food options are what they are. Not bad but limited. They need to clean out their fountain soda machine and tubing. Pools were all clean and well kept. For an escape with some amenities and on a budget this is not bad. Also great proximity to Bethel Woods for concerts which was our purpose for staying there.

2

Sandra

12 Aug 2024

·

Stayed 2 nights

I will not stay here again. Property was hard to find, most every staff interaction was rude, property was outdated with old carpets, see-through sheets and horrible mattress. The parking area was full of broken pavement and deep potholes. Not recommended!

8

Michael

22 Aug 2025

·

Stayed 1 night

Close proximity to Bethel Woods

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Dining

Food quality is inconsistent: the breakfast buffet and the cafe earn praise, while other venues are called mediocre or overpriced, with slow service and understaffing at times; bar drinks received mixed feedback. Limited on-site options and schedules can make meals inconvenient.

Related guest reviews

4

Tina

6 Jul 2025

·

Stayed 2 nights

The hotel A/C was not working prroperty. The overall room was very run down looking. The hotel door key didn't work and did not lock correctly. The wait time in the Garden Cafe was over an hour, The waitress was wonderful put needed more help. Pool need to be be drained due to run over from a near by pond, losing a full hot day of pool time. Over all the place is in need of a sprucing up.

6

Thomas

5 Aug 2025

·

Stayed 2 nights

The property is old and dated. They have enough to do, but they should definitely update the rooms. The restaurant we used was excellent food wise and the waiter we had did a great job. It was slower than it should have been, they were understaffed.

10

Kevin

18 Sept 2025

·

Stayed 1 night

The stay at the resort was very enjoyable. If you book through Orbitz, please call the property and make sure they got your reservation. They had not received ours, but fortunately had a room for us. The room was very large and clean. The whole resort needs a general make-over, as the facility is a bit dated and used (wallpapers, paints, windows, door locks, showers, etc.), but you can see that this hotel still has a lot of prestige. The breakfast buffet was excellent, with an omelette station, eggs, bacon etc. and very friendly and helpful waiters in the restaurant. Happy with our one-night stay. We would come back, should we go back to this area!

6

PANKAJ KUMAR

11 Aug 2025

·

Stayed 1 night

No any option Indian food at least 4 to 5 items add in menu

2

Michael

1 Sept 2025

·

Stayed 2 nights

Well past its prime with property layout confusing and anything but convenient - rooms use actual keys including to lock door when you leave room and food was just awful with no other options nearby

6

Karen

31 Aug 2025

·

Stayed 1 night

Don’t eat at the onsite Italian cafe- the service was horrible because they were severely understaffed

8

Heather

31 Aug 2024

·

Stayed 1 night

We stayed overnight following a concert at Bethal Woods. Morning coffee station would have been nice, we had to wait unti the dining room opened at 7:30am but a good overall experience.

2

Ray

21 Sept 2025

·

Stayed 1 night

Definitely way outdated. Staff super not helpful. Beds uncomfortable. Ac didn't work Smelled wet and musty. Food was borderline inedible. Drinks were way overpriced and not well made.

8

Olena

30 May 2023

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Stayed 2 nights

Nice outdoor pool. Very short hours for amenities, shortest I’ve even seen, pools close 8, gym 5. Some amenities are only 3-5 hours like zip line & boats. The property is extremely outdated. It looks like it hasn’t been renovated in 50 years. The dinner food was very overcooked and now worth the $55pp (it’s included for all inclusive guests). The cafe on the 1st floor was great and the ladies working there / the Starbucks were great. Bowling alley was also extremely old & outdated. Only thing that was lovely was the outdoor pool, loungers and jacuzzi. We didn’t even get to see the indoor pool as it was closed each time we went, they are short staffed so all the guards were outside. The fish in the pond were lovely, with a nice playground. Zip lining was also fun but very low - geared towards little kids.

6

donna

27 Jun 2025

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Stayed 5 nights

Food was mediocre to poor. Entertainment was terrible - the only one that was half-way decent was Gemini (magician/ventriloquist but his show was too short. Rooms on 4th floor were outdated and needs to be done over. Prices for dinner shows/events were high and not worth the price. This was my 3rd time there and its probably my last very disappointed. Most of the staff was pleasant and friendly however one particular woman bartender was rude - don't know her name but she had red hair and tattoos - waitress and waiter for breakfast/lunch were wonderful Adelite and Christian were marvelous - Pool and pool area is kept nice and clean and the lobby is beautiful but on a whole it needs a lot of work and get rid of whoever your chef/cook is - phones in room did not work, limited selection in gift shop overall I was very disappointed on this trip to your resort

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Villa Roma Resort and Conference Center

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Su	Mo	Tu	We	Th	Fr	Sa
1	2 $108	3 $107	4 $105	5 $110	6 $145	7 $146
8	9	10	11	12	13	14
15	16	17	18	19	20	21
22 $123	23 $121	24 $117	25 $133	26 $143	27 $148	28 $142
29 $127	30 $124

Su	Mo	Tu	We	Th	Fr	Sa
		1 $128	2 $126	3 $117	4 $148	5 $151
6	7	8	9	10	11	12
13	14	15	16	17	18	19
20	21	22 $105	23 $110	24 $101	25 $131	26 $124
27 $110	28 $110	29 $114	30 $116	31