Name: The Benjamin Royal Sonesta New York
Address: 125 East 50th Street, Turtle Bay, New York, New York (and vicinity), New York, United States of America, New York (and vicinity), New York County, US
Price range: $345–$885 per night
Rating: 8.25

What guests think

At The Benjamin Royal Sonesta New York, travelers frequently praise the central Midtown location and spacious rooms with kitchenettes, while service sentiment ranges from warmly accommodating to occasionally inconsistent, resulting in a generally positive but varied experience.

Ongoing renovations and the closure of the on site restaurant and bar limit amenities, though the gym is commonly described as good. Many reviews highlight very large, comfortable suites, but recurring complaints cite noisy or hard to control HVAC, street noise on lower floors, and periodic maintenance issues. Several guests disliked mandatory facility fees and reported occasional lapses in cleanliness, while others found the property clean and well kept. Expect a convenient, roomy stay with limited on site services until renovations finish.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

AI-generated summary based on recent guest reviews

Facilities

Renovations are ongoing, and the on site restaurant and bar remain closed, limiting amenities; some guests also report elevator and valet delays. The gym is viewed positively, but added facility fees drew criticism.

Related guest reviews

8

Arindam

Feb 19, 2024

·

Stayed 4 nights

My four-night stay at Benjamin Sonesta in New York was largely positive. Currently under renovation, the hotel’s aged look is being refreshed. The highlight was the spacious one-bedroom suite with a functional kitchenette, accommodating four but equipped for two. Customer service was excellent, though the front desk staff, while efficient, lacked a personal touch and occasionally engaged in laughter post-guest interactions, which could be off-putting. The room’s design had its quirks, like a toilet flush hidden under the countertop and a toilet seat that wouldn’t stay up, minor yet noticeable. Despite being on the 9th floor, noise was minimal, although water pipes showed signs of air bubbles and noise. The gym was well-equipped, a plus point. The daily $10 snack and water allowance was appreciated, but the $50 daily resort charge felt excessive given the absence of typical resort amenities like a restaurant or pool. In essence, Benjamin Sonesta offers a comfortable, if not luxurious, stay in a spacious setting. It’s suitable for those looking for ample room space and a central location, though some aspects, like certain customer service elements, could be improved.

8

John

Feb 18, 2025

·

Stayed 3 nights

Close to everything! We walked most places. Clean. Friendly staff. Room was nice. No restaurant, food available. Apparently was closed. Snack bar in room with option to purchase. Overall, nice stay.

10

Patricia

Aug 12, 2025

·

Stayed 3 nights

Another wonderful stay. We are eager to return when the renovation is complete. The bar and restaurant are not yet open, but there are plenty of options nearby. The staff was amazing and the bed very comfortable.

10

Jose

Dec 16, 2023

·

Stayed 3 nights

Wonderful quiet clean hotel in heart of midtown. Restaurant unavailable due to construction but free evening snacks available. Friendly & helpful staff. Great fitness center w a Peloton & a stationary seated bike, treadmills, free weights & 2 weight machines

8

Elizabeth

Nov 24, 2023

·

Stayed 1 night

Hotel was really nice, staff was great, however, parking terrible. $75 and took 45 minutes to get my car.

8

Suzanne

Oct 17, 2024

·

Stayed 1 night

I used to love this hotel. Its rundown, amenities are lacking, no F&B, handed water at checkin. Elevator let me out in back service area. It’s sad since it was taken over by Sonesta.

10

Lee

Oct 28, 2024

·

Stayed 5 nights

Restaurant under renovation

2

Ron

May 6, 2024

·

Stayed 4 nights

BEWARE DO NOT STAY HERE TILL AFTER THE RENOVATION. Total chaos and totally unacceptable to remain open during this major renovation. No Services available - Single Elevator and its shared with construction workers. There is another elevator open into filthy smell stairwells. Rooms old shabby with limited resources Construction in the area [ PLAZA Hotel renovation] has trucks backing up BEEP all hours of the night and terrible noise and traffic during the day. Doormen and Bellman only interested in offering private overpriced services to airport etc - sleazy RESORT FEES Charged in a HOTEL WITH NO BAR NO ROOM SERVICE NO SERVICES

10

Inga

Feb 2, 2024

·

Stayed 1 night

There's construction ongoing that I wish I'd known about in advance. That said, the front desk staff is wonderful and the room is clean. No bar though.

10

marques

Sep 5, 2024

·

Stayed 3 nights

Enjoyed being greeted by very friendly Doormen (Johnathan & Tanju especialy) while entering/exiting the hotel. Staff at the front desk matched their energy. Was disappointed that the restaurant/bar was not available.

Was this helpful?

AI-generated summary based on recent guest reviews

Cleanliness

Feedback is mixed: many found rooms very clean, while several reported lapses like missed housekeeping, mildew, debris left from prior guests, and even a cockroach in one case.

Related guest reviews

10

sheryl

Sep 1, 2025

·

Stayed 2 nights

The hotel was very clean and staff were extremely helpful and polite. Very clean fitness area. Restaurants so close for meals!

6

Barbara

Aug 16, 2023

·

Stayed 4 nights

Bathroom smelled strongly of mildew and floors were dirty. Trash was not taken out from previous guests.

10

Shien Ting Pamela

Dec 31, 2024

·

Stayed 5 nights

Very nicely revamped, love the modern vibes. Cleanliness can be better in terms of housekeeping; always realize they’ll miss some crumbs on the floor makes me wonder if they vacuum or they just empty our trash and make the bed. But location is great, would stay again.

10

Anne-Marie

Jul 30, 2025

·

Stayed 2 nights

Cockroach crawling across the floor in the morning where my kids were sleeping. Gross! Caught it under a glass but those things are ridiculously fast. Front desk sent someone up who came and vacuumed it up.

6

Lisa

Aug 17, 2025

·

Stayed 3 nights

Check-in staff was rude and unfriendly, not a great way to start off a stay at a property. Housekeeping did not clean my room on my first day…not sure it would have been done my second day if I did not ask for cleaning on my second day.

6

Jason

Oct 26, 2023

·

Stayed 1 night

The check in process was delayed, took about 15 min to find a room. The room was not appropriately cleaned with two pieces of candy on the floor at different spots and plastic wrapping on the floor. My dogs got into the candy which is not good. The bathroom has mildew and mold in the shower. The usb charging plugs are so worn out that they did not charge, had to use the TV and keep it on all night. The door staff was excellent.

10

Maura

Aug 2, 2025

·

Stayed 1 night

The property was great. The room was clean, the bathroom was lovely. The staff was axceptional

2

Joel

Jan 7, 2024

·

Stayed 5 nights

We checked in to our 1-bedroom suite and our 16-month-old daughter discovered dirty, clipped toenails all over the carpet in the main living room left by the previous guest. Obviously the room was never vacuumed between the previous guest’s checkout and our family’s check-in. We had pre-paid for a 5-night stay - paying approximately $630 per night. Despite the fact that our planned 5-night reservation was non-refundable, we checked out the very next morning and moved across town to a clean hotel. When I explained why we were checking out after being at The Benjamin less than 16 hours, the Benjamin representative offered no apologies - instead he just replied “Okay.” I also requested a call from the property manager to discuss the matter. To date, I have yet to receive a courtesy call from management at The Benjamin as requested. It seems quite obvious that room cleanliness and guest satisfaction are not concerns shared by either Benjamin Hotel staff or management. I will never be staying at another Royal Sonesta property in the future and I certainly plan to share my horrible Benjamin Hotel experience with anyone I know traveling to NYC to make sure they choose a different hotel. There are far too many other good hotel choices in NYC to waste your money at this hostel.

10

Sheryl

Sep 1, 2025

·

Stayed 2 nights

Excellent hotel with very friendly staff. Extremely clean and amenities were awesome! Will definitely stay here again! Very easy access to grand central too!

6

Naveed

Aug 18, 2024

·

Stayed 5 nights

When checked in room was not clean, shower handle fell off, Cereal was still on the floor. Very noisy and air condition was loud and poor quality. Staff were very helpful.

Was this helpful?

AI-generated summary based on recent guest reviews

Rooms

Rooms are notably spacious and often updated, with many suites and kitchenettes. Recurring issues include noisy or hard to regulate HVAC, street noise on lower floors, occasional maintenance flaws, and a few reports of weak Wi-Fi.

Related guest reviews

8

Michelle

May 17, 2024

·

Stayed 4 nights

The property is located perfectly, the staff is great. I took off one star because the wifi was terrible, unable to connect for work. Everything else was great... loved the cookies.

4

Eric

Jan 16, 2025

·

Stayed 2 nights

the air conditioning unit was ancient and so loud that we couldn't sleep at all. It just clanked all night!

8

ALESIA

Jul 18, 2025

·

Stayed 3 nights

Was upgraded to a suite with balcony for an extra $100 / night. Suite had some facility issues like furniture on balcony was minimal and not representative of the photos. Blinds on 2 windows not functional and missing drawer and cabinet front.

10

Natia

Nov 18, 2024

·

Stayed 1 night

Our trip was short, but this stay made it amazing!!! The king suite is very spacious for NY. Pull out sofa was comfortable (according to my nephew). The design updates are chic, and the location is central to almost everything. We’ll definitely be back! Bonus: Subway right on the corner and a premium pastry shop about two blocks away. Lovely.

10

Sharon lorraine yakel

May 31, 2025

·

Stayed 2 nights

Fantastic in the heart of manhattan! The location was close to Central Park and walking distance to just about everything. It was also on the main bus route and close to Subway station. The room was absolutely immaculate, small but well appointed, in excellent condition. Only only two negatives, 1)the climate control for the room is extremely noisy when AC is running. 2) There was a divot in the bed where people slept. (Time for a new mattress cover). Front desk staff really helpful! I would stay there every chance I get.

10

Nick

Oct 1, 2025

·

Stayed 3 nights

A great stay. Staff were all very friendly and helpful. Hotel is in a great location. Rooms were large for a city hotel and well appointed.

6

Morey

Feb 21, 2025

·

Stayed 1 night

The primary negative is the room heaters clanged when they ran and kept me up

10

Anthony M

Aug 22, 2023

·

Stayed 5 nights

Excellent property and staff, however the wifi service was disappointing.

10

Lee

May 9, 2025

·

Stayed 4 nights

In New York for 4 nights and the hotel provided everything we needed. The suite was a great size and offered more space than I was expecting. Having a living area with a sofa bed separate from the bedroom was exactly what we required and it worked perfectly for our family. The staff were great and dealt with everything quickly. Check in and out was very quick. Location provided us with easy access to everywhere in Manhattan, especially with Grand Central being so close. Next time we visit New York, we will immediately check if rooms are available at this hotel.

6

Roy

Nov 8, 2023

·

Stayed 5 nights

Thermostat didn't control heat and room was always uncomfortably hot. Reported to front desk but no fixes were made. Carpet was very tired. Suite was spacious but bathroom was cramped. Bed was comfortable.

Was this helpful?

AI-generated summary based on recent guest reviews

Service

Staff are frequently praised as friendly, helpful, and accommodating, with doormen and some front desk agents singled out. However, repeated reports note rude or unhelpful check-in experiences and inconsistent responsiveness.

Related guest reviews

10

Sheila

Jun 20, 2025

·

Stayed 3 nights

Wonderful staff and stay. Super accommodating and made us feel at home!

6

Michael

Feb 2, 2024

·

Stayed 1 night

Checked in very late at nite but it took over 10 minutes just to get the room key. Front desk person not very friendly and actually rude. Same person duty next morning at 7 when I checked out and her attitude hadn’t changed. Not even one smile. Not the right person greeting guests!!

8

Stephanie

Oct 22, 2023

·

Stayed 4 nights

The only positive encounters I had with the staff was the person checking me in, the doormen, and a housekeeper. I got there early and had to drop my luggage. The front desk woman was condescending. I stood back to wait for my luggage to be taken and was looked over even though standing right where I was directed. A gentleman at the front desk began to look anxious bc he noticed so I knew I wasn’t imagining it. The woman checking me out was disgustingly rude. Unfathomable behavior. The property itself wasn’t luxury in my opinion but maybe if I’d splurged, I’d had that experience. But it wasn’t bad. The rooms were clean and housekeeping was out bright and early. They were also quick to accommodate any requests. The location was great. A few minutes from grand central and within walking distance to pretty much everything. I wouldn’t say DON’T stay here, I’d just be mindful about the staff. I didn’t complain while I was there bc idk, I’ve worked customer service. There’s no point. They laugh and move on behind the scenes. So if you stay, just ignore the snotty attitudes and you’ll be fine.

6

Lisa

Aug 17, 2025

·

Stayed 3 nights

Check-in staff was rude and unfriendly, not a great way to start off a stay at a property. Housekeeping did not clean my room on my first day…not sure it would have been done my second day if I did not ask for cleaning on my second day.

10

Carla

May 3, 2025

·

Stayed 4 nights

This was the best stay I’ve ever had in New York! The staff was amazingly friendly and helpful! It’s within walking distance to almost everything you could want from good food to good shopping and entertainment. This will be my go to hotel from now on.

4

Michel

May 26, 2025

·

Stayed 3 nights

Extremely noisy room. Staff was not friendly and the lady on the night shift was actually very rude. Size of room is good

2

Jane

Oct 12, 2024

·

Stayed 4 nights

I recently stayed at [Hotel Name], and from the very start, my experience was uncomfortable. When I arrived, the front desk staff, Vanessa, asked, "Which guest are you here to visit?"—despite the fact that I was a guest with a reservation. It was a demeaning and demoralizing question, making me feel unwelcome from the moment I stepped into the hotel. Throughout my stay, I couldn't shake that initial uncomfortable feeling, which impacted my ability to enjoy my time at the hotel. The room itself was clean, but the view was of nearby apartment buildings, which didn't add much to the experience. There was also no guide for the TV channels in the room, so I had no idea what was available. To make things worse, when I tried to watch a movie on demand, the system didn’t work. Although a tech came to assist, his efforts were unsuccessful, leaving me without that option. Overall, despite the cleanliness of the room, the poor customer service and technical issues left me feeling uncomfortable and unsatisfied throughout my stay. I hope the hotel addresses these issues for future guests.

10

Michael

May 5, 2023

·

Stayed 2 nights

First time here. The staff was amazing. Jason at the front desk was friendly and accommodating. Elias and Jonathan at the door were helpful and personable The suite was very nice . We will definitely return

10

Julio

Oct 26, 2025

·

Stayed 3 nights

Great location, friendly and efficient staff.

10

Dana

Jan 12, 2025

·

Stayed 1 night

I loved everything about this hotel. Very nice front desk staff. Left balloons and candy in room for my daughter’s 19th birthday. Stores our luggage until check in. The lounge area where you can freshen up before check in. Very nice and clean room. I will definitely be booking again when I return to NYC!

Was this helpful?

AI-generated summary based on recent guest reviews

Location

Consistently praised Midtown East location—walkable to Rockefeller Center, Times Square, and Grand Central—with multiple subway options nearby.

Related guest reviews

10

Shaiba

Aug 14, 2025

·

Stayed 7 nights

Spacious room with convenient location, walkable to Timesquare, Central Park, and 5th Ave

10

Aimée

Mar 13, 2023

·

Stayed 5 nights

It’s very well located, there’s a lot of places you can walk to.

10

Lisa

Mar 4, 2025

·

Stayed 2 nights

Great location

10

Sharon lorraine yakel

May 31, 2025

·

Stayed 2 nights

Fantastic in the heart of manhattan! The location was close to Central Park and walking distance to just about everything. It was also on the main bus route and close to Subway station. The room was absolutely immaculate, small but well appointed, in excellent condition. Only only two negatives, 1)the climate control for the room is extremely noisy when AC is running. 2) There was a divot in the bed where people slept. (Time for a new mattress cover). Front desk staff really helpful! I would stay there every chance I get.

10

Bernadette

Oct 29, 2023

·

Stayed 4 nights

Super convenient midtown location & large rooms.

10

Jecca Lee Currie

Jul 6, 2023

·

Stayed 4 nights

Excellent location, very well appointed rooms. The hotel was clean. Close to everything, subway, Rockefeller Place, Radio City Music Hall , 42nd St. Would definitely stay again

10

Valeria

Jul 17, 2025

·

Stayed 3 nights

We had a great stay in the hotel, additionally it is very well located and has a subway station a block away.

10

Grace

Jul 29, 2025

·

Stayed 1 night

Walkable to restaurants and stores. In the middle of the city.

10

Sheryl

Sep 1, 2025

·

Stayed 2 nights

Excellent hotel with very friendly staff. Extremely clean and amenities were awesome! Will definitely stay here again! Very easy access to grand central too!

10

Julio

Oct 26, 2025

·

Stayed 3 nights

Great location, friendly and efficient staff.

Was this helpful?

AI-generated summary based on recent guest reviews

Dining

On site dining and bar are closed during renovations, and there is no room service. Guests rely on the many nearby restaurants and cafés for meals.

Related guest reviews

6

Richard

Apr 10, 2024

·

Stayed 2 nights

No dining facilities

10

George

May 3, 2025

·

Stayed 4 nights

Wonderful hotel with helpful staff Subway right at your footsteps Lots of breakfast lunch and dinner spots around the corner Great location Would definitely recommend this hotel to others

10

Lisa

Aug 1, 2025

·

Stayed 4 nights

This was a great location. It was close to public transportation and walking distance to many great locations. The room was large and inviting and the doormen were great with recommendations. It would be nice to have a lounge or restaurant on site, but there places in close proximity.

8

John

Feb 18, 2025

·

Stayed 3 nights

Close to everything! We walked most places. Clean. Friendly staff. Room was nice. No restaurant, food available. Apparently was closed. Snack bar in room with option to purchase. Overall, nice stay.

10

Patricia

Aug 12, 2025

·

Stayed 3 nights

Another wonderful stay. We are eager to return when the renovation is complete. The bar and restaurant are not yet open, but there are plenty of options nearby. The staff was amazing and the bed very comfortable.

10

Lee

Oct 28, 2024

·

Stayed 5 nights

Restaurant under renovation

8

Veriscina A

Dec 15, 2024

·

Stayed 6 nights

We enjoyed our stay and will come back again.. Need a restaurant in the facility. Clean and comfortable bed. Nice bathroom.

10

Ferreira

Apr 3, 2023

·

Stayed 4 nights

Loved this property. Only down side was the lounge and restaurant were closed Will definitely stay here again though. Staff are all friendly and quick to help

10

marques

Sep 5, 2024

·

Stayed 3 nights

Enjoyed being greeted by very friendly Doormen (Johnathan & Tanju especialy) while entering/exiting the hotel. Staff at the front desk matched their energy. Was disappointed that the restaurant/bar was not available.

10

Alice

Apr 7, 2023

·

Stayed 3 nights

Great location. Friendly and helpful staff. We missed having an on site restaurant.

Was this helpful?

AI-generated summary based on recent guest reviews

Month	Average price
January	$234
February	$238
March	$360
April	$329
May	$396
June	$384
July	$403
August	$286
September	$443
October	$435
November	$363
December	$533

Su	Mo	Tu	We	Th	Fr	Sa
				1 $428	2 $427	3 $422
4 $364	5 $555	6 $805	7 $733	8 $497	9 $485	10 $574
11 $345	12 $432	13 $824	14 $749	15 $443	16 $464	17 $543
18 $353	19 $555	20 $709	21 $885	22 $429	23 $406	24 $570
25 $347	26 $532	27 $649	28 $643	29 $513	30 $493	31 $658

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15 $861	16 $745	17 $488	18 $427	19 $428
20 $532	21	22	23	24 $497	25 $431	26 $427
27 $418	28 $446	29	30 $502

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Deluxe Studio, 2 Double Beds

Deluxe Studio, 1 King Bed

Room, 1 Queen Bed

Suite, 1 Bedroom (1 Queen)

Standard Room, 1 King Bed (Guestroom)

One Bedroom Suite King Bed

One Bedroom Suite Queen Bed Accessible

Guest reviews

Very good

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about The Benjamin Royal Sonesta New York

Have a question?

Considering this hotel for your New York (and vicinity) trip?

Prices for upcoming dates