Name: Hyatt Regency Times Square
Address: 1605 Broadway, Theater District, New York (and vicinity), New York, United States of America, New York (and vicinity), New York, US
Price range: $353–$1,395 per night
Rating: 8.53

What guests think

Hyatt Regency Times Square earns praise for its prime Times Square location, clean, recently refreshed rooms, and friendly staff, but reviews often cite inconsistent climate control and hot water, slow service at times, and extra or unclear fees.

Many guests liked comfortable beds and city views, though noise can seep in and Wi-Fi can be unreliable. Facilities feel limited during or after renovation, with closed restaurants, sporadic elevator issues, and no or expensive parking noted. Expect a central, convenient base with modernized rooms but pared-back amenities.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities are pared back: many note no open on-site restaurant or bar, limited breakfast/coffee options, and occasional elevator and parking issues. Some reviews mention complimentary lobby coffee during certain periods.

Related guest reviews

10

Susan

Oct 21, 2025

·

Stayed 1 night

Recently renovated and lovely! Clean, comfy beds; central location. Not all amenities are available yet but there is so much nearby!

6

KARA

Nov 22, 2025

·

Stayed 3 nights

I was about disappointed there is no bar or restaurant here

6

Kelley

Nov 25, 2025

·

Stayed 3 nights

Comfortable, clean, and well located for doing what you do in New York city. But, very expensive and not really worth it for that price. My 3-day stay ended up being about $2,100. The resort fee of over $100 per night that was tacked on unexpectedly was a surprise and I am not sure what that was for! Our Wi-Fi did not work, and I was told someone would come up to see what the problem was, and no one ever came. There is no restaurant or bar on site except for Club members. Staff was just there, not overly friendly or helpful.

6

Ryan

Aug 6, 2025

·

Stayed 4 nights

This hotel WILL be good but it’s just not ready to be open yet. There is no where to unload yet (driveway incomplete) so you have to unload your car on busy broadway. The phones and TVs, AC, and elevators have constant issues. There are no ice makers, no coffee makers, no coffee for purchase (literally no amenities). Not all rooms are available so we didn’t get the room we reserved and they were short on linens. They should have given it another month or two before opening. Thankful for Expedia for providing a credit.

6

Hassan

Aug 11, 2025

·

Stayed 3 nights

Parking lot NOT AVAILABLE FAKE ADVERTISEMENT!

6

Lisa

Dec 9, 2024

·

Stayed 2 nights

Spacious room. Clean, and comfortable bed. Very hot and hard to regulate the heat. Maintenance came and opened our window to cool off the room. There is no restaurant on site. Grab and Go Cafe for coffee in the morning takes about 45 minutes in line. Two gentlemen doing their best. The lack of amenities is why the 3 stars.

6

Jennifer

Aug 1, 2025

·

Stayed 2 nights

The hotel did not have the room we booked and it took negotiating just to get a rollaway. The hotel has 46 floors and only 1 out of 4 elevators consistently worked and it had the emergency phone ringing in for hours. One other elevator sporadically worked and the remaining 2 were never operational during our 3 day stay.

10

Kovilur Lakshmi Narayanan

Aug 27, 2025

·

Stayed 2 nights

Good property, great location for convenience, but needs in house facilities for Breakfast etc.

8

Steve

Nov 15, 2025

·

Stayed 1 night

Room was very clean. The room itself was well appointed and the bathroom/shower looked rather new. The bathroom sink had its drain plug stuck so water wouldn't drain from the sink and the hotel's restaurant is not open. That last part was disappointing. For being in the heart of Times Square, my room was surprisingly quiet for sleeping.

10

Kenneth

Dec 6, 2024

·

Stayed 4 nights

Lack of facilities such as better restaurants for breakfast, gym and swimming pool etc.

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Cleanliness

Feedback is mixed: many found rooms clean, while others reported worn bathrooms (peeling tubs), stains or odors, and occasional pests. Housekeeping consistency varies by stay.

Related guest reviews

4

Amanda

Dec 22, 2024

·

Stayed 3 nights

The only positive is the location. The rooms are outdated. Bathroom was disgusting. Peeling tub and the hot water did not come out. Didn’t shower for 3 days. The room was freezing and you could feel the cold air coming through the window. No safe in the room. I have family staying there for new years and I had to tell them to cancel. Just so gross and for the money spent I’m so disappointed.

10

Chelcie

Nov 16, 2025

·

Stayed 2 nights

Clean spacious room. Friendly staff. Close to everything we needed for a quick NYC trip.

10

Mary

Dec 31, 2024

·

Stayed 4 nights

Did not get a bath towel for the floor during my stay - had to use regular towel. Black mold in some of the areas in the shower. Room was spacious & clean. Bed was really comfortable. Noise level outside was high and woke us up couple of times

10

Dominick

Sep 21, 2025

·

Stayed 4 nights

Front desk friendly. Cleaning staff did great everyday. Rooms looked new and well maintained.

8

Jessica

Jan 4, 2025

·

Stayed 1 night

Hot water took 20 minutes to warm up and then there was very little water pressure. Made it very difficult to shower. We ran out of toilet paper and had to call downstairs. We were only left two bath towels in our room and when we asked for more they told us there was no more and their delivery didn’t come. We had 4 people in our room. Bathroom wall has moldy peeling wallpaper. Disappointed in this place.

2

Mounir

Jan 16, 2025

·

Stayed 2 nights

Dirty

4

Katelin

Dec 8, 2024

·

Stayed 2 nights

The room was not clean. There were stains on my sheets and they left a used toilet paper roll on the ground in the bathroom. The staff was not very friendly or helpful. The ice machine and vending machine didn’t work. The hotel needs serious updating. Not worth the money at all.

10

Laurie

Nov 24, 2025

·

Stayed 4 nights

Clean rooms, great location, friendly staff.

8

Jaymee

Dec 31, 2024

·

Stayed 1 night

The staff was very courteous & helpful. The lobby & common areas were clean & well-attended. Our rooms were, however, rather run-down & not very clean. There was also a smell of old food (takeout?) in room 2718 that was overpowering when walking in. Also, sink water would get very hot, but the shower was not even like-warm. The overall experience was less accommodating than I would expect or feel we paid for. It was disappointing. As stated, the bag service by the staff was helpful (to be able to leave bags before & after check-in & check-out).

10

Valeriu

Aug 17, 2025

·

Stayed 2 nights

I liked th view fron the room, amazing, the things that I didn't like was that i had to switch rooms at 2 am , because there was bugs flying in the room.

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Rooms

Guests appreciate comfortable beds, space, and city views, but comfort is undermined for many by unreliable heating/AC and intermittent hot water; noise from the area can carry. Decor ranges from newly refreshed to dated, and Wi-Fi can be spotty.

Related guest reviews

6

Jennifer

Aug 4, 2025

·

Stayed 4 nights

Requested 2 Queens for myself, 14yo girl, and 16yo boy (which was disclosed and I paid for all 3 of us). When we arrived, we were told they didn't have those anymore and we were to stay in a King. I asked where all 3 of us were to sleep, I was told a roll away would be brought up. No roll away was brought, even after 2 additional phone calls. My son eventually just slept on the very hard couch for the entire trip. Probably out of teenage spite. It also took us 3 calls to get a blanket. We also had a problem with our AC. The vent was pushing out cold air, but the room never got below 72 and at one point was 76. The humidity % in the room was also 70-82% and we woke up several times with everything in our room wet. They sent a maintenance person, and he was very nice and quick to arrive, but he suggested we request a new room. We were just too spread out and would have had to repack to move. We kept telling ourselves it was getting better. So partially on us for not moving, but we contacted the service desk several times. The rooms and bathrooms were very nice and the cleaning crew did a great job keeping up with the high paced/ high turnover. The people at the front desk were constantly busy, but were very polite. The Times Square view from the 34th floor was nice, even if it wasn't the room we reserved.

6

Kelley

Nov 25, 2025

·

Stayed 3 nights

Comfortable, clean, and well located for doing what you do in New York city. But, very expensive and not really worth it for that price. My 3-day stay ended up being about $2,100. The resort fee of over $100 per night that was tacked on unexpectedly was a surprise and I am not sure what that was for! Our Wi-Fi did not work, and I was told someone would come up to see what the problem was, and no one ever came. There is no restaurant or bar on site except for Club members. Staff was just there, not overly friendly or helpful.

8

Austin

Dec 20, 2024

·

Stayed 2 nights

The property was overall a good value for the price. The only things we had issues with were the climate controls not cooling below 70 and the elevators taking a while for the upper floors. Otherwise, a solid and great hotel I’d stay in again.

10

KHAI

Aug 31, 2025

·

Stayed 3 nights

Perfect location for walking around Time Square, New and clean hotel.

10

David

Nov 13, 2025

·

Stayed 1 night

The room was very nice! The views and location were amazing! But the big highlight was the bed! It was so comfortable I did not want to leave it!

10

Amanda

Oct 26, 2025

·

Stayed 2 nights

Rooms were perfectly situated and climate was perfect.

10

Sibghat

Sep 22, 2025

·

Stayed 2 nights

We stayed as a family on floor 40 and the experience was outstanding. The headline here is location, step out of the lobby and you are essentially on Times Square, with Broadway at 48th–49th Streets right outside, which made it effortless to catch the energy of the city, walk to Rockefeller Center and Bryant Park, and jump on the subway at 49th Street. The room felt newly refreshed, quiet, and well laid out, with sweeping city views that our kids loved, exactly what you want for a Times Square stay where convenience and views matter most.

6

Dawn

Dec 23, 2024

·

Stayed 4 nights

Good: room is spacious and in a great location. Staff is friendly and attentive. Not so good: no temperature control, no air movement in the room, no hot (shower) water. The good did not outweigh the bad. Rooms needs to be updated.

6

Yasmin

Oct 25, 2025

·

Stayed 3 nights

Not a Hyatt Regency standard. Hotel renovated in August 2025, but don’t know if that’s an excuse… noisy rooms, when someone closes a door in the hall, you hear it much. All Room doors have 3cm space between floor and door, allowing noise and cold air to enter the room. No coffee machine in the room, no hotel slippers, small/low bath tub… I just did not feel at Hyatt, which normally feels as coming home. The only great thing about this hotel is its location.

8

Kristinn

Oct 13, 2025

·

Stayed 8 nights

Well my biggest complaint is that the wifi was terrible, unusable for work I would argue. Noise from the bustling city was pretty high, didn't bother me really as I was prepared fornit, being at such a central location. Hotel is really nice and clean, will be better once the restaurant and bar is open (as well as the proper entrance I guess). Complimentary coffee in the morning lobby was a pleasant start of the day as the coffee was surprisingly good 👍 Had a pleasant stay.

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Service

Many praise friendly, helpful staff and door/bell teams, but recurring reports cite long check-in lines, slow responses to requests, room assignment issues, and inconsistent front-desk attitude.

Related guest reviews

6

Aynur

Nov 10, 2025

·

Stayed 2 nights

Pros: • Excellent location, close to main attractions • Clean and well-maintained rooms • Comfortable beds (though the pillows could be improved) Cons: • Quite expensive for the overall experience • Bottled water in the room costs $6 • No on-site café or restaurant • Staff were polite but not particularly attentive or welcoming. We had to wait more than 30 min for check-in

10

Miriam

Nov 29, 2025

·

Stayed 4 nights

Amazing customer service from check-in, during and at check-out! Every staff member was so kind and helpful; our room was comfortable and we had excellent room service!

10

Erika

Sep 10, 2025

·

Stayed 2 nights

We had an amazing stay, and will be back to visit again. All the workers were so kind and helpful. Really elevated our trip!

10

Gloria

Aug 27, 2025

·

Stayed 3 nights

Right on Times Square and facing the action. We had wonderful room service and easy access to everything. Doorman helped my visually impaired daughter get her Uber. Held luggage after checkout so we could explore the city one more day. Highly recommend!

8

Hoa

Aug 1, 2025

·

Stayed 2 nights

The management should make check-in better at peak time, we checked in at 1AM after waiting for an hour standing in line, there were 2 front desk persons , the 3rd person gave up and sat in the corner room , I know because I saw him sitting in there. For Hyatt , it’s unfortunate experience for first impression of a nice new place. A Massive oversight of customer experience…

2

Ankit

Jul 21, 2025

·

Stayed 1 night

The check in took almost 1 and half hours, we had to move our other plan s just because we were in line for check in for long time. On top of that the staff kept disappearing from the front desk leaving almost 20+ in check in line with no info of what was going on. Once we got to check in the desk person did not even apologize. The room it self was nice and the location was really convenient but rating staff and service was not as expected.

6

Karen

Oct 13, 2025

·

Stayed 3 nights

On arrival, checked us in early. Went sightseeing & back to room early. Did not have bedding for sofa bed. Went to desk & called twice. It took 1 hr & 1/2 to get us bedding which turned out to be 11:00 by the time they arrived. Not the early night we planned for busy weekend. Front desk wasn’t able to make restaurant recommendations.

8

Nicole

Oct 18, 2025

·

Stayed 1 night

Staff at front desk were very slow. And when I asked a question about the elevator card, which was my lack of understanding, the male clerk was super huffy and annoyed. Even though it was the initial lack of explanation from them that caused the issue.

6

fares

Aug 14, 2025

·

Stayed 4 nights

Location was great. front desk service was below average at best. cleaning service was very good.

2

Kevin

Oct 4, 2024

·

Stayed 7 nights

An issue was identified and it took 3 visits to the staff counter and over 2 days before the issue was addressed. There was no follow-up by management, no apology, no asking how they could make the experience better, no comp, nothing. Other than location in Time Square, not a positive experience with Customer Service.

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Location

Prime Times Square setting steps from Broadway, subways, and major sights makes getting around easy. Expect the area’s usual crowds and some street noise.

Related guest reviews

10

Brian

Aug 3, 2025

·

Stayed 2 nights

Easy access to Broadway and Times Square is right out the door

10

John

Jul 27, 2025

·

Stayed 1 night

Right at Times Square

10

RHONDA

Aug 15, 2025

·

Stayed 2 nights

From the doormen to the front desk everything was great. We got to the hotel early and were able to safely store our luggage and explore. This hotel is smack in the middle of Time Square! Perfect location!!!

10

MERT

Sep 1, 2025

·

Stayed 1 night

Super location

10

KHAI

Aug 31, 2025

·

Stayed 3 nights

Perfect location for walking around Time Square, New and clean hotel.

10

David

Nov 13, 2025

·

Stayed 1 night

The room was very nice! The views and location were amazing! But the big highlight was the bed! It was so comfortable I did not want to leave it!

10

Sibghat

Sep 22, 2025

·

Stayed 2 nights

We stayed as a family on floor 40 and the experience was outstanding. The headline here is location, step out of the lobby and you are essentially on Times Square, with Broadway at 48th–49th Streets right outside, which made it effortless to catch the energy of the city, walk to Rockefeller Center and Bryant Park, and jump on the subway at 49th Street. The room felt newly refreshed, quiet, and well laid out, with sweeping city views that our kids loved, exactly what you want for a Times Square stay where convenience and views matter most.

10

Cynthia

Feb 13, 2025

·

Stayed 4 nights

Great location!

10

Mona

Dec 10, 2024

·

Stayed 3 nights

Loved Location

10

JIANRU

Aug 19, 2025

·

Stayed 3 nights

Nice hotel and good location

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Dining

On-site dining is often unavailable or limited: restaurant/bar closures and reduced grab-and-go breakfast with long lines are common themes. Many guests relied on nearby options or lobby coffee when provided.

Related guest reviews

10

Mairi

Sep 22, 2025

·

Stayed 2 nights

The location is right in the middle of time square, so it's loud and bright but that's what we wanted. I was disappointed that my reservation on Hotels.com came with breakfast but when I checked in they said their restaurant has not been cleared to open yet. So no breakfast, no bar, nothing but a room for us. That was a bit of a bummer.

6

KARA

Nov 22, 2025

·

Stayed 3 nights

I was about disappointed there is no bar or restaurant here

6

Kelley

Nov 25, 2025

·

Stayed 3 nights

Comfortable, clean, and well located for doing what you do in New York city. But, very expensive and not really worth it for that price. My 3-day stay ended up being about $2,100. The resort fee of over $100 per night that was tacked on unexpectedly was a surprise and I am not sure what that was for! Our Wi-Fi did not work, and I was told someone would come up to see what the problem was, and no one ever came. There is no restaurant or bar on site except for Club members. Staff was just there, not overly friendly or helpful.

8

Ronald

Oct 5, 2025

·

Stayed 3 nights

Unbeknownst to me, the hotel just opened in July. The restaurant or bar was not ready nor was there a continental breakfast even though it was advertised that there was one. Outside of that, it is a beautiful hotel; quiet, very clean, wonderful staff….would more than likely stay again.

8

Sarah

Sep 7, 2025

·

Stayed 2 nights

The hotel was newly renovated and very comfortable. The only misguidance was Hotels.com advertising the room with breakfast included, when the restaurant was not even open and operational yet. The hotel provided complimentary coffee and tea each morning in the lobby, which was convenient.

6

Lisa

Dec 9, 2024

·

Stayed 2 nights

Spacious room. Clean, and comfortable bed. Very hot and hard to regulate the heat. Maintenance came and opened our window to cool off the room. There is no restaurant on site. Grab and Go Cafe for coffee in the morning takes about 45 minutes in line. Two gentlemen doing their best. The lack of amenities is why the 3 stars.

8

Debra

Aug 3, 2025

·

Stayed 2 nights

I didn't like the fact that on the website it says breakfast and none is available there.

10

Kovilur Lakshmi Narayanan

Aug 27, 2025

·

Stayed 2 nights

Good property, great location for convenience, but needs in house facilities for Breakfast etc.

8

Steve

Nov 15, 2025

·

Stayed 1 night

Room was very clean. The room itself was well appointed and the bathroom/shower looked rather new. The bathroom sink had its drain plug stuck so water wouldn't drain from the sink and the hotel's restaurant is not open. That last part was disappointing. For being in the heart of Times Square, my room was surprisingly quiet for sleeping.

6

SANEM

Oct 6, 2024

·

Stayed 3 nights

Breakfast was total disappointment. We were expecting a proper buffet breakfast which you can have sitting at proper tables. It was like having a croissant or pastry along with coffee at a coffee shop. Location was very convenient if you are there for touristic purposes. Also transportation was very easy. Rooms were clean. Except for 1-2 staff was friendly and helpful.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$230
February	$207
March	$242
April	$292
May	$351
June	$421
July	$368
August	$293
September	$433
October	$408
November	$339
December	$491

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15 $876	16 $897	17 $428	18 $533	19 $577
20 $481	21 $832	22 $1,033	23 $1,395	24 $673	25 $616	26 $555
27 $359	28 $582	29 $670	30 $672

Su	Mo	Tu	We	Th	Fr	Sa
				1 $450	2 $470	3 $450
4 $353	5 $460	6 $669	7 $712	8 $575	9 $691	10 $646
11 $376	12 $431	13 $645	14 $695	15 $498	16 $524	17 $522
18 $376	19 $539	20 $626	21 $624	22 $484	23 $512	24 $552
25 $358	26 $476	27 $552	28 $579	29 $552	30 $653	31 $931

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Monthly average prices

About this property

Location

Room options

Room, 2 Queen Beds, Corner

Room, 2 Double Beds, Accessible Bathtub, Corner

Room, 2 Queen Beds

Room, 1 King Bed, Corner

Room, 2 Double Beds, Corner

Room, 1 King Bed, Roll-In Shower

Room, 2 Queen Beds (Times Square View)

Room, 2 Double Beds (Times Square View)

Room, 1 King Bed, City View

Room, 2 Double Beds

Room, 1 King Bed, Accessible Bathtub, Corner

Deluxe Room, 1 King Bed

Room, 2 Double Beds, City View

Room, 1 King Bed

Room, 1 King Bed (Times Square View)

Room, 2 Queen Beds, City View

Guest reviews

Fabulous

Who stays here?

What guests think

Property Policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Hyatt Regency Times Square

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