New York Palace Hotel

$766

/ night

Avg. for October

Prices for New York Palace Hotel

Select dates to see prices and availability

$766

/ night

Avg. for October

Monthly average prices

Nightly prices at New York Palace Hotel average $421 in August, the cheapest month, and $977 in December, the most expensive, based on the last 12 months.

Average nightly price at New York Palace Hotel by month, last 12 months (USD)
Month	Average price
January	$499
February	$503
March	$584
April	$579
May	$619
June	$742
July	$640
August	$421
September	$863
October	$766
November	$713
December	$977

Most expensive: December (~$977)

Cheapest: August (~$421)

About this property

Luxury hotel with a full-service spa, fitness center, and dining options in the heart of New York City.

Parking
Restaurant
Fitness Room/Gym
Business Center
Room Service
Concierge

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Location

455 MADISON AVENUE, Midtown Center, New York (and vicinity), New York, United States of America

More location info

Room options

Superior Accessible Room

Room details

Standard King Room

Executive Double Suite (Accessible)

Tower Executive King Suite (Accessible)

Room details

2 Bedroom Corner Suite

Room details

Double Room

Tower King Room (Accessible)

Room details

Standard 2 Queen Suite

Skyline Room with Cathedral View

Tower Royal 2 King Or 2 Queen Suite

Studio Suite Cathedral View

Room details

Standard Accessible Room with Views

Signature King Suite (Accessible)

Room details

Standard Quadruple Room (Cathedral View) (Accessible)

Standard Twin Room (Cathedral View)

Tower Corner Suite

Room details

Skyline King Room (Cathedral View) (Accessible)

Room details

Signature Double Suite

Tower King Room

Room details

Corner King Suite

Room details

Standard King Room (Cathedral View)

Room details

Standard 2 Double Room (Cathedral View)

Room details

Signature Corner Suite

Tower Corner King Suite

Room details

1206 ft²

Room Disabled Adapted

Tower Suite with Sky View

Tower Luxury 2 Queen Room

Room details

463 ft²

Tower Luxury Accessible Room

Superior Room with Views

Standard Triple Room

Room details

Executive Suite (Accessible)

Premier King Room (Accessible)

Room details

Penthouse Suite

Room details

Corner Suite with 2 Bedrooms

Room details

Superior Accessible Room with City View

Tower Corner Suite (Accessible)

Room details

Standard 2 King Family Suite with Extra Bed

Skyline Double Room (Cathedral View) (Accessible)

Skyline Double Room (Cathedral View)

Corner Double Suite

Palace Suite

Room details

Standard King Studio

Standard 2 Double Room (Skyline View) (Accessible)

Room details

1 Bedroom Tower King Suite

Room details

Premier Room City View

Standard King Or 2 Double Family Suite with Extra Bed

Standard King Or 2 Double Family Suite

Room details

Superior 2 Double Room (Accessible)

Room details

Standard Double Room

Standard Double Room (With View)

Room details

Tower Luxury King Room

Room details

463 ft²

Tower 2 Double Room

Room details

Large Corner Double Suite

Standard Double Room (Cathedral View)

Luxury 2 Queen Room (Accessible)

Superior Double Or Twin Room

Standard King Room (City View)

Standard Room (Cathedral View) (Accessible)

Standard King Room (Cathedral View) (Accessible)

Room details

Standard Room

Tower Executive Room

Deluxe Room

Skyline 2 Double Room (Cathedral View)

Room details

Tower Corner Suite with 2 Bedrooms

Standard Double Room (Cathedral View) (Accessible)

Luxury Room

Room with Views

Premier King Room (Skyline View)

Room details

Tower Executive King Suite

Room details

657 ft²

Standard Suite

Superior King Room

Room details

Luxury Quadruple Room (Accessible)

1 Bedroom Standard Suite

Tower Room

Room details

Tower 2 Queen Room (Accessible)

Room details

Standard King Suite

Room details

Superior Room

Room details

Signature Suite

Room details

Standard Quadruple Room (Cathedral View)

Tower Suite with 2 Bedrooms

Room details

Family Suite

Room details

Standard King Room (Church View)

Room details

Standard Room with Church View

2 Bedroom Corner King Or 2 Queen Suite

Tower Executive Accessible Suite

Signature Suite (Accessible)

Room details

Standard 2 Double Room (Cathedral View) (Accessible)

Room details

Corner Suite with Extra Bed and 2 Bedrooms

Superior Room -Disabled Adapted

Tower Executive 2 Queen Studio

Room details

Club Room

Standard Room with Views

Premier Room

3 Bedroom Standard 2 King Or 2 Queen Suite

2 Bedroom Signature Suite

Standard Studio (City View)

Standard Suite with Extra Bed

Standard Accessible Room with Church View

Standard Studio Suite (Cathedral View)

Tower Luxury King Room (Accessible)

Room details

Premier 2 Double Room (Skyline View)

Room details

Premier 2 Double Room (Skyline View) (Accessible)

Room details

Studio

Room details

Superior Room 2 Double Beds

Room details

Tower Executive King Suite with Extra Bed

Royal Suite

Standard Quadruple Family Suite

Luxury Tower Room

Standard Queen Room (Accessible)

Executive 2 Queen Studio

Superior Twin Room

Tower Suite

Standard Studio Suite with Church View

2 Bedroom Standard Suite

Executive Junior Suite

1 Bedroom Standard King Suite

Standard 2 Double Room

Signature Corner King Suite (Accessible)

Room details

Executive Studio

Tower Corner Accessible Suite

Skyline Double Or Twin Room (Cathedral View) (Accessible)

Suite High Floor

Standard King Or 2 Queen Suite

Standard Room with Skyline View

Tower Suite (Sky View)

Room details

Superior Double Room

Room details

Standard King Suite with Extra Bed

Double Deluxe Room

Signature Double Suite (Accessible)

Corner Suite with Extra Bed

Standard Studio

Skyline Quadruple Room (Cathedral View)

Suite Studio

Standard 2 King Family Suite

Room details

Luxury Room with City View

Economy Room

Shared Family Room

Superior Queen Room

Tower Executive Studio

Standard Double Studio Suite

Deluxe Suite

Family Room

Standard Family Suite

Standard Quadruple Suite (City View)

Skyline King Room (Cathedral View)

Room details

Tower Royal Suite

Signature Suite with City View

Superior Large Double Room

Superior Room -Disabled Adapted 2 Double Beds

Standard King Studio Suite with Sofa

Superior Double Room (Accessible)

Standard 2 Double Room (Church View)

Room details

Tower Suite with 3 Bedrooms

Room details

Standard King Family Suite

Standard Double Suite

Superior Suite

Superior Twin Room (Accessible)

Corner Accessible Suite

Room with 2 Double Beds

Double Room Disabled Adapted

1 Bedroom Signature Corner King Suite

Standard Studio Suite

Business Room

Luxury King Room

Room with Cathedral View

Premier Accessible Room

Corner King Suite (Accessible)

Luxury Suite 2 Bedrooms

Standard Studio Suite (Church View)

Standard Suite (Accessible)

Premier Room (Skyline View)

Standard 2 Double Suite

Large Double Studio Suite with Sofa

High Floor Room

Business Suite

Superior Room City View

Superior Room -Disabled Adapted City View

Standard Studio Suite with Extra Bed

Tower Luxury 2 Double Room

Room details

Corner Room

Tower Executive Suite with Extra Bed

Corner Suite with City View

Room details

Standard Accessible Room

Standard Suite with Shared Bed

Executive Room

Superior 2 Double Room

Room details

Room Disabled Adapted 2 Double Beds

Standard King Room (Skyline View) (Accessible)

Standard Double Or Twin Room (Cathedral View)

Skyline Quadruple Room (Cathedral View) (Accessible)

Tower Accessible Room

Premier King Room

Standard Room (Cathedral View)

Executive Double Suite

Signature Suite City View

Skyline Room (Cathedral View) (Accessible)

Superior Room (City View)

Connecting Adjoining Premium Accessible Room with Private Bathroom and City View

Corner King Suite with Extra Bed

Premium Room

Executive Double Studio

Accessible Room

Luxury Suite

Signature King Suite (City View)

Room details

Tower Corner King Suite (Accessible)

Room details

Superior Quadruple Room

Connecting Adjoining Premium Room with Private Bathroom and City View

Standard 2 Double Family Room

Connecting Adjoining Premium Room with Private Bathroom and Living Room and City View

Corner Suite Disabled Adapted

Luxury Quadruple Room

Superior Double Or Twin Room (Accessible)

Studio Suite with Sofa

Family Suite with Sofa

Room details

Room

Junior Suite

Skyline Double Or Twin Room (Cathedral View)

Double Premier Room

Grand Room

Luxury Accessible Room

Standard King Room (Accessible)

Signature Corner King Suite

Room details

Standard 2 Double Room (Accessible)

Connecting Premium King Room (City View) (Accessible)

1 Bedroom Connecting Premium King Room (City View) with Living Room

Suite

Room details

Tower Executive King Suite with Extra Bed (Accessible)

Tower Luxury Room

Room details

Suite 3 Bedrooms

Double Junior Suite Executive High Floor

Standard Family Suite with Shared Bed

Large Double Room (Cathedral View)

Corner Double Suite (Accessible)

Deluxe Corner King Suite (Accessible)

Room details

Connecting Premium Room with City View

Tower Executive Suite

Superior Quadruple Room (Accessible)

Corner Signatura Suite

Signature Suite with Extra Bed

Luxury Double Room

Standard Double Or Twin Room (Cathedral View) (Accessible)

Prestige Room

2 Bedroom Tower Corner Suite

Signature Room Disabled Adapted

Standard Queen Room

Standard Quadruple Room (Accessible)

Standard Family Room

Tower 2 Queen Room

Room details

Executive King Suite with Extra Bed

Executive Suite

Standard Quadruple Studio Suite with Extra Bed

Room Cathedral View

Room details

Corner Suite

Room details

Luxury Double Or Twin Room (Accessible)

Luxury Room City View

Standard King Studio Suite with Extra Bed

Tower Corner King Suite (City View) (Accessible)

Room details

2 Bedroom Standard King Or 2 Queen Suite

Large Corner Double Suite (Accessible)

Deluxe King Room

3 Bedroom Standard Suite

Executive Accessible Suite with Extra Bed

Standard Double Room (Accessible)

Room Disabled Adapted Skyline View

Standard King Studio Suite

Presidential Suite

Standard Accessible Room with Cathedral View

Standard 2 Queen Room

Room details

Standard Room with Cathedral View

Luxury Room Disabled Adapted

Corner Suite with City View and 2 Bedrooms

Standard Family Suite with Sofa

Corner Suite 2 Bedrooms

1 Bedroom Standard Apartment

Standard Suite with City View

Business Studio

2 Bedroom Standard Family Room

Corner Suite (Accessible)

Premier Room Disabled Adapted

Connecting Adjoining Premium King Room (City View) with Private Bathroom and Living Room

Premium Room (City View)

Room City View

Signature Large Double Suite (Accessible)

Connecting Premium King Room with Private Bathroom

Tower King Room (City View) (Accessible)

Room details

Premium Room with City View

Connecting Adjoining Premium King Room (City View) with Private Bathroom (Accessible)

Standard Suite with 3 Bedrooms

Room Sea View

Corner King Suite with Extra Bed (Accessible)

Signature Large Double Suite

Standard Room (Church View) (Accessible)

Room details

Standard Family Suite (City View) with Extra Bed

Standard Studio Suite with Sofa

Premier Room (Accessible)

Room details

Tower Quadruple Suite (City View)

Room details

Premier Room (City View)

Premier King Room (Skyline View) (Accessible)

Room details

Standard Family Suite with Extra Bed and City View

Room Skyline View

Standard 2 King Suite

Tower Corner Accessible Suite with City View

Prestige Suite

Standard Room with City View

Deluxe Corner Accessible Suite

Standard King Room (Skyline View)

Skyline King Room

Standard King Room (Church View) (Accessible)

Room details

Standard Room (Sea View)

Family Room 2 Bedrooms

Standard Villa

Standard 2 King Suite with Extra Bed

Apartment

Standard Family Suite with Extra Bed

Connecting Premium Room with Living Room and City View

Connecting Premium Room

Executive Tower Room

Superior Room (Accessible)

Signature Suite with 2 Bedrooms

Luxury Double Or Twin Room

Standard Accessible Room with Skyline View

Connecting Adjoining Premium King Room (City View) with Private Bathroom and Extra Bed

Connecting Adjoining Premium King Room (City View) with Private Bathroom

Standard Double Studio

Tower King Suite

Room details

Skyline Accessible Room with Cathedral View

Premier Room Skyline View

Room details

Superior Room with City View

Signature Accessible Suite with City View

Suite 2 Bedrooms

Standard Studio Suite with Cathedral View

Standard 2 Double Room (Skyline View)

Signature Suite with Shared Bed

Tower Accessible Room with City View

Premium Room City View

Skyline Large Double Room (Cathedral View)

Studio City View

Executive Large Double Suite (Accessible)

Skyline Room with Cathedral View and Shared Bed

Standard Studio with City View

Premier Apartment

Standard Room with Cathedral View and Shared Bed

Connecting Premium King Room (City View)

Connecting Adjoining Premium Room with Private Bathroom and Extra Bed and City View

Tower Executive Accessible Suite with City View

Standard Suite with 2 Bedrooms

Connecting Premium Room with Sofa and City View

Villa

Standard King Or 2 Double Suite

Standard Room with Sea View

Premier Room with Skyline View

Executive King Suite

Large Double Room

Business Junior Suite

Suite City View

Luxury 2 Queen Room

Executive Accessible Suite

Standard 2 Queen Room (Accessible)

Standard Room (City View)

Executive Large Double Suite

Executive Tower Suite

Standard 2 Double Room (Church View) (Accessible)

Room details

Luxury Double Room (Accessible)

Connecting Premium Room with Private Bathroom

Suite with Views

Standard Room (Accessible)

Executive Suite Disabled Adapted

Standard Suite (City View)

Signature Accessible Suite with Shared Bed

Standard King Suite (Accessible)

Signature Accessible Suite

Room Disabled Adapted Cathedral

Studio with 2 Double Beds

Penthouse King Or 2 Queen Suite

Corner Suite with Shared Bed

Corner Accessible Suite with Extra Bed

Premier Accessible Room with Skyline View

Accessible Room with Cathedral View

Superior Room 2 Bedrooms

Signature King Suite

Room details

Executive King Suite with Extra Bed (Accessible)

Premier Room with City View

Standard Accessible Suite

Superior Large Double Room (Accessible)

Skyline Room (Cathedral View)

Signature King Suite (City View) (Accessible)

Room details

Connecting Premium Accessible Room with City View

Superior Family Room

Tower Double Room

Room details

Connecting Premium King Room (City View) with Sofa

Corner Suite (City View)

Standard 2 Queen Studio

Executive Accessible Suite with City View

Skyline Accessible Room with Cathedral View and Shared Bed

Executive Suite with Extra Bed

Luxury King Room (Accessible)

Tower Suite with City View

2 Bedroom Superior Residence

Suite 2 Rooms

1 Bedroom Deluxe Suite

1 Bedroom Premier Apartment

Luxury Suite with 2 Bedrooms

Skyline 2 Double Room

Standard Accessible Room with City View

Tower Executive Accessible Suite with Extra Bed

2 Bedroom Luxury Suite

Attic Suite

Luxury Room (City View)

Executive King Suite (Accessible)

Standard Accessible Room with Cathedral View and Shared Bed

Tower Executive King Suite (City View) (Accessible)

Room details

Suite 2 Double Beds

2 Bedroom Corner King Or 2 Queen Suite (City View)

Room details

Connecting Premium King Room

2 Bedroom Standard Residence

Signature Suite Disabled Adapted

Signature Corner Accessible Suite

Guest reviews of New York Palace Hotel

8.2

Very good

Based on 364 verified reviews

Who stays here?

Business

16%

Couple

33%

Family

36%

Group

10%

Solo

What guests think

AI-generated summary based on recent guest reviews

Lotte New York Palace blends a grand historic setting with often warm service and roomy accommodations, but repeated feedback cites dated guest rooms, limited or costly amenities, and operational strains during busy periods.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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What guests think

Many highlight walkable access to Rockefeller Center and St. Patrick’s Cathedral, memorable holiday decor, and the hotel’s elegant public spaces, bars, and courtyard. Common frustrations include long lines at check-in, slow elevators, pay-to-use Wi‑Fi, no in‑room coffee, and crowds in peak seasons. Expect elegant surroundings, a prime location, and attentive staff, alongside aging rooms and occasional operational hiccups.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Grand public spaces, courtyard, and bars (Gold Room/Rarities) earn praise, and the spa is appreciated. However, guests repeatedly note limited or closed dining options and long elevator waits, especially during busy periods.

Related guest reviews

Dikran Howard

Dec 29, 2024

Stayed 6 nights

This is a beautiful hotel in the perfect part of town. The structure is iconic, and the lobby is beautiful. The Christmas vibe is excellent (trees, Santa, hot chocolate bar, etc.). Complaints about elevator wait time are valid, and our room safe did not work. The bathroom is cramped with little surface space for toiletries. Again, it is a stunning hotel, which attracts a lot of tourists.

Durant

Aug 4, 2025

Stayed 3 nights

Lotte is centrally located in midtown within walking distance to many tourist destinations. The Lotte was chosen due to Spa services located in the building and easy access by elevator.

Konnie

Dec 12, 2024

Stayed 3 nights

Our first time staying here. We booked a double King room facing the city (not Cathedral). View was ok. Room was spacious and clean. Bathroom could be bigger. It needed shelves below the sink for space to put toiletry bags. The lobby and the courtyard were lovely with Christmas decorations. Staffs there were all really nice. The Gold bar was a nice place to have a drink. Our only complaint is the wait time for an elevator to go down. It took a very long time to get one when you are at the high floors. We were on the 36th floor and each time we want to go downstairs, it took at least 10-15 mins plus making a few other stops going down. Give yourself at least 30 min buffer time if you have a reservation somewhere. The holiday season is the busiest here, but the most beautiful! We loved how they had Santa visit in the lobby and on Saturdays, there’s a free tour of the mansions. The history was amazing! We loved it! The hotel is also very convenient walking distance to many attraction sites and restaurants/cafes/bars. We will probably come back again next year!

Tomas

Jul 17, 2025

Stayed 5 nights

The hotel has a great location, rooms are a bit dated for a 500$ a night hotel, main restaurant closed all week, hotel bar only has snacks and no food to order, the staff wasn’t that friendly,

Regina

Jul 28, 2025

Stayed 3 nights

Amazing staff and service! Esp the bell staff. The courtyard and summer bar were amazing. Beautiful Hotel! Room service was divine

Steven

Feb 16, 2025

Stayed 1 night

No place in hotel to eat lunch. Otherwise very nice

amanda

Dec 8, 2024

Stayed 4 nights

Visited at the beginning of December, the property, staff and decorations are first class. Very busy due to the time of year, to be expected but the lift situation is quite annoying. Only six lifts and at checkout time, 11am we waited 25 minutes to get to the lobby. I mentioned to get in a lift but my husband and daughter walked down 21floors to the lobby. I suppose that’s the difference with an older hotel, just be prepared during holidays and plan you departure accordingly. Would definitely stay here again

Todd

May 18, 2025

Stayed 3 nights

Magnifico! The Golden Room is one of the most beautiful bars I’ve been to.

Melissa Darby

Dec 9, 2024

Stayed 3 nights

Property was decorated amazingly & the people were lovely. Downside is a huge hotel with SIX elevators. At one point, only three were working. The wait to go up or down was ridiculous. We walked down TWENTY FLIGHTS of stairs MORE THAN ONCE with my 2 kids. To pay that amount for a hotel and have to walk down twenty flights of stairs twice is insanity. As much as we loved all the Christmas decor & touches, we will not be staying there again.

Joyce

Jun 9, 2025

Stayed 2 nights

Fantastic location with superb service. The highlight was the Rarities bar that was perfect to entertain colleagues/friends from Japan. And my room overlooked St Patrick’s Cathedral.

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AI-generated summary based on recent guest reviews

Cleanliness

Public areas and many rooms are described as clean, but reports of worn carpets, peeling wallpaper, grime or mildew, and maintenance issues recur. Housekeeping misses (e.g., rooms not serviced) are also mentioned.

Related guest reviews

Young Min

Mar 2, 2025

Stayed 1 night

Location is great! However, the guest room is not well maintained at all. The carpets looked very worn. There is no fan in the bathroom so the mirror fogs up and the smell of mildew lingers. The hand towel holder was underneath the sink so it was uncomfortable. Also, the bathtub drained very, very, very slowly. How did the cleaning staff not pick that up? Lastly, the staff at the coffee shop was not professional at all. The staff carried on their conversations rather than attending to my order.

Amy

Jul 13, 2025

Stayed 3 nights

Our room was nice but definitely could use some TLC. Wallpaper was peeling off the wall near the windows and the bathroom had several areas that showed built up grime. My biggest complaint is having to pay $16 per day for WiFi. In this day and age, every hotel provides guests complimentary WiFi, so this felt outrageous.

Ashley

Aug 29, 2025

Stayed 5 nights

We arrived to a room that had glass shards all over the bathroom floor and clearly had not been washed or cleaned well before our arrival. Surprised to see no in room coffee, no basics even (no bottle opener,) terribly small beds, old and tattered finishings. The shower was plugged and water wouldn’t flow through - overall NOT as advertised or anything that we paid for. Would not recommend.

azniv

Aug 13, 2025

Stayed 3 nights

There was mold in our room and staff were very unaccommodating.

Carlos

Sep 30, 2025

Stayed 2 nights

Clean and Soacious Room

Montse

Nov 9, 2025

Stayed 7 nights

Service was warm and attentive throughout my stay, and everything felt clean, comfortable, and well-kept. My room was spacious for NYC, with a lovely view, and the bed was extremely comfortable. Overall, a fantastic stay — elegant, convenient, and memorable. I would definitely return!

SHEILA

Apr 29, 2024

Stayed 3 nights

I would have given 5 stars but the bathroom tub did not drain so I was showering in a tub full of cold water and it was very slippery. The maid had to have seen the standing water always in the tub :(

EDUARDO

Jan 5, 2025

Stayed 5 nights

The stay was ok, nothing too special. The doors on the floor and in the closet were very worn. Not to mention that inside the mini bar in the room there was moldy food from other guests that had certainly been there for many days.

Lisa

Jun 15, 2025

Stayed 5 nights

Very clean & felt safe in that area as a fmly of 4 exploring nyc. The employees were very helpful answering any questions we had as well. Our kids had a great first trip to NYC!

Adam

Sep 15, 2024

Stayed 1 night

We’ve stayed here many, many times, and even got married here. However, it appears that the wear and tear are catching up to this property. When we got to our room, there was gum smashed in the carpet, knobs in the bathroom were coming off, etc. It’s just not the same as it used to be.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are spacious for NYC with standout cathedral or city views, but decor and fixtures feel dated in many. Wi‑Fi access is often pay‑to‑use and occasionally unreliable.

Related guest reviews

ANGELA

Aug 8, 2025

Stayed 1 night

The furniture was clearly outdated and worn, the electrical fixtures appeared unsafe, and the air conditioner made a constant, loud rattling noise that disrupted my rest. Given the price, the condition of the room was unacceptable.

Tim

Jan 14, 2025

Stayed 6 nights

The rooms are Holiday Inn Standard at most, showering in a bath tub is just not what you without expect at a hotel that’s called The Pallace and charges rates according to its name. The beds are mediorce and the HVAC, too

Michael

Jul 21, 2025

Stayed 3 nights

Friendly staff, extremely convenient. The rooms are spacious for New York but certainly not new.

simona Francesca

Apr 25, 2025

Stayed 5 nights

We upgraded to the tower room. However, one of the elevators did not work causing long wait la to get in an out of the room. We didn’t have a kettle and after requesting it we had to request tea cups multiple times before getting them. When we got them they were taken away but not replaced and we needed to start again. The view from the room was amazing but the additional services useless. For example they would run a bath for you but there was no bath tub in the room. The internet was included with the upgrade but would not work all the time. Overall quite disappointing construction the 175 dollars a night upgrade plus taxes plus historical preservation tax.. I would not recommend honestly.

Christina

Apr 24, 2025

Stayed 2 nights

George is the very best part of the hotel!! We love him!!! Wifi barely worked :(

ELENA

Nov 9, 2024

Stayed 4 nights

Nice room with beautiful views I just with the beds would be queen Instead of doubles since there is enough room for them Thanks

Montse

Nov 9, 2025

Stayed 7 nights

Catherine

Oct 20, 2025

Stayed 1 night

Great views but rooms seemed old

Herve

Oct 17, 2025

Stayed 6 nights

So we had great expectation for a super pricey room. The room was big and the view great, but the decor of the room was unimpressive, with 1975 electronics controls half of which don't work and you have to spend 15 minutes to figure out how to turn off the lights... The bathroom is really unimpressive, Hampton Inn type of shower curtain with the bells at both ends coming off the wall. No coffee maker in the room. Hotel lobby is always a zoo, you do not feel the love from most of the staff....

Karla

Oct 5, 2025

Stayed 2 nights

I have stayed at this hotel for 20+ years. The location is amazing. All construction in the courtyard is completed. The view of St. Patrick's is fabulous. The rooms are spacious and clean. The staff is friendly and helpful.

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AI-generated summary based on recent guest reviews

Service

Many guests praise warm, attentive staff—especially bell and concierge teams—and helpful early check‑ins or quick fixes. Others cite long lines at reception and inconsistent or curt service, with occasional delays or missed housekeeping.

Related guest reviews

Karina

Jul 25, 2025

Stayed 3 nights

We had an incredible stay at the Lotte New York Palace Hotel! From the moment we arrived, the staff was warm, attentive, and genuinely friendly. They made us feel welcomed and well cared for throughout our visit. One of the highlights of our stay was the breathtaking view from our room; it truly made our time in New York feel magical. We chose this hotel because it’s the iconic filming location for Gossip Girl, and to our delight, two amazing staff members offered to give us a tour. That extra thoughtfulness made the experience so much more special and unforgettable.

Karen

May 29, 2025

Stayed 3 nights

Excellent location and fabulous service

Alexey

Oct 19, 2025

Stayed 2 nights

Hotel is good but totally mismanaged. Staff are not organised , waiting everywhere like check in , check out, waiting to have breakfart (while other people are waiting for breakfast bills occupying tables) , waiting to leave luggage etc. Hotel staff are not friendly because not organised and see all this shambles. Hotel manager should be fired or get training how to run operations.

Regina

Jul 28, 2025

Stayed 3 nights

Amazing staff and service! Esp the bell staff. The courtyard and summer bar were amazing. Beautiful Hotel! Room service was divine

Sherri Lyn

Aug 21, 2024

Stayed 3 nights

This property is amazing. It is the only place we will stay when we came. The customer service and friendliness of the staff is second to none. They have the BEST bellmen, especially Thomas & Ray & George Martell. They were all fabulous and seriously go above and beyond every time we’re there. Also Jorge at the front desk/reception is awesome!! Seriously the best hotel in all of Manhattan!!!

Stella

Oct 14, 2025

Stayed 4 nights

My daughter and I had a wonderful stay. Concierge helped us get car service from and to the airport. They recommended two restaurants that were both delicious and did not disappoint. The Hotel is a prefect spot, next to all the great shops and store.

Pamela Jae

Jun 7, 2025

Stayed 3 nights

Amazing hotel! Every detail was perfect! We flew in hours before check in and they allowed us to check in early at no extra charged! The hotel is clean and the staff are friendly! The room was so beautiful. Our tv wasn’t working so we called front desk… someone was up within 5 mins… couldn’t fix the tv so he brought us a new one! It was all done within 15 mins. The hotel smells great! The shower products were so luxurious. This hotel was worth every penny! Thank you so much for making our 10 year anniversary special!

Amanda

Oct 12, 2025

Stayed 2 nights

Great location, friendly staff.

Jonathan

Mar 16, 2025

Stayed 2 nights

The hotel was absolutely beautiful and staff members were accommodating. We were granted early access to our room, which was key, based on our itinerary. The only drawback was the check-in process. Stood in line for over 30 minutes.

Sidia

Jan 16, 2025

Stayed 1 night

The service was superior to expectation. I received an early check-in without hassle upon arrival. White glove Bellmen service made it a pleasure to stay. They were dressed in fashion and ready in a flash to arrange a taxi, store your luggage, open the door or simply greet you with a smile. Elegance would be the best word to describe them all. And at a fraction of the cost of staying at other luxury hotels in NYC. The lobby smelled fresh and inviting. The hotel was decorated spectacularly over the holiday season which put you in the festive mood. Not as crowded as some luxury hotels where tourists pour in just to take photos or order a drink. Location is excellent to walk to Rockefeller or Times Square, Central Park, Shops on 5th Avenue etc... I definitely would stay at Lotte again!

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AI-generated summary based on recent guest reviews

Location

Central Midtown location near Rockefeller Center and St. Patrick’s Cathedral is highly walkable and convenient to transit, shopping, and sights. Holiday periods can feel crowded in the area and lobby.

Related guest reviews

Dikran Howard

Dec 29, 2024

Stayed 6 nights

Yankai

Dec 12, 2024

Stayed 4 nights

Convenient location

Andrea

Jun 10, 2025

Stayed 1 night

Great location

Nancy

Aug 5, 2025

Stayed 1 night

Great hotel! Perfect location.

Crysta

Aug 30, 2025

Stayed 2 nights

Great location, beautiful hotel and walking distance to Rockefeller and wonderful restaurants around the area. Quick trip down 5th ave for some shopping.

Lanna

Aug 6, 2025

Stayed 4 nights

Beautiful hotel, very convenient location, quick and efficient check-in/check-out process

marcelino

Aug 4, 2025

Stayed 2 nights

Loved that St Pats was right across the street!

Delphine

Apr 14, 2025

Stayed 4 nights

Wonderful location. Close to Central Park and everything was in walking distance.

Amanda

Oct 12, 2025

Stayed 2 nights

Great location, friendly staff.

DANIEL

Jul 13, 2025

Stayed 3 nights

Beautiful property with the perfect location. One street from St Patrick’s church and Rockefeller Center.

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AI-generated summary based on recent guest reviews

Dining

Bars and room service are enjoyed by many, but on‑site dining can be limited or closed and is widely considered expensive. Café lines are often long and breakfast quality/service feedback is mixed.

Related guest reviews

Tomas

Jul 17, 2025

Stayed 5 nights

The hotel has a great location, rooms are a bit dated for a 500$ a night hotel, main restaurant closed all week, hotel bar only has snacks and no food to order, the staff wasn’t that friendly,

gene

Jul 7, 2025

Stayed 3 nights

Breakfast was to expensive but the coffee was great

Elena

Apr 14, 2025

Stayed 3 nights

The dining options are poor. The food in the bar isn’t tasty. Room is great. Hotel is beautiful. Location is perfect. It’s sad that in such place we had to pay for the internet.

Todd

May 18, 2025

Stayed 3 nights

Magnifico! The Golden Room is one of the most beautiful bars I’ve been to.

Maud

Apr 4, 2025

Stayed 2 nights

Loved the beautiful Lotte New York Palace, our family had a great time! Mom and dad also enjoyed the fantastic cocktails of the

Joseph

Oct 27, 2024

Stayed 2 nights

Great hotel in an awesome location walking distance to Rockerfeller Center and shopping. The restaurant is great. The only downside to this hotel is the hostess at the restaurant was rude and did not make for a good first impression. Other than that great place.

Monica

May 19, 2025

Stayed 1 night

Food service and room of the Villiard Restaurant was not good. Everything else I really liked!

Mario

May 16, 2025

Stayed 1 night

The mother’s day brunch was no where near a brunch. And the way to pull some shenanigans with the bill no one wanted to help me so I just paid it awful service.

Susan

Jun 16, 2025

Stayed 3 nights

We had a wonderful visit at Lotte. The location is perfect. We loved our room (King overlooking St. Patrick's - gorgeous view). It's a beautiful building! We enjoyed having a nightcap in the bar, and the coffee shop was very convenient. We will definitely be back!

Joyce

Jun 9, 2025

Stayed 2 nights

Fantastic location with superb service. The highlight was the Rarities bar that was perfect to entertain colleagues/friends from Japan. And my room overlooked St Patrick’s Cathedral.

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AI-generated summary based on recent guest reviews

Cheryl

Jul 29, 2026

Stayed 1 night

Always great stay. Staff excellent love Lotte. Stay there 7 times a year

Gregory

Jul 5, 2026

Stayed 6 nights

Great location, great view

Daniel

Jun 25, 2026

Stayed 1 night

We celebrated our anniversary with an overnight stay at the Towers & given the cost, had high hopes. The room was spacious & clean with a nice view but the service was sub par. The receptionist was neither friendly nor welcoming when we arrived & a different receptionist ignored us at checkout. The little things matter. There are many luxury hotels in the city & we’ll be staying at another next time.

Jon

Jun 20, 2026

Stayed 4 nights

A clean professional hotel. The down side is that it is very expensive and whilst the staff are very professional, they could not be described as warm and friendly. But maybe that could be said for New York service generally. Thank you ~ Jon

Lisa Josephine

Jun 8, 2026

Stayed 5 nights

Fantastic location, beautiful rooms, immaculate condition and the most amazing views

Property Policies

Check-in

Check-out

Check-in from 16:00

Before 11:00

Security deposit

USD 100 per accommodation on arrival.

FAQs about New York Palace Hotel

Is parking available at the hotel?

Yes, valet parking is available at the hotel. Guests can take advantage of this service for their convenience.

What type of breakfast is offered and what are the serving hours?

Breakfast options include in-room dining, and guests can enjoy a variety of meal choices. Specific serving hours are not mentioned.

What are the check-in and check-out times?

Check-in is from 4:00 PM, and check-out is until 11:00 AM. Early check-in and late check-out may be available upon request, subject to availability and possible additional charges.

What accessibility features does the hotel offer for guests with disabilities?

The hotel provides disabled access features, including step-free entrances and wheelchair-accessible facilities in public areas and rooms.

Where is the hotel located in relation to key landmarks?

The hotel is centrally located on Madison Avenue, just a short walk from landmarks such as St. Patrick's Cathedral (0.1 miles), Rockefeller Center (0.2 miles), and Times Square (0.7 miles).

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Instant AI responses are based on hotel information

Considering this hotel for your New York (and vicinity) trip?

What do room rates look like at Lotte New York Palace in New York over the next few months?

Over the next 60–90 days, room rates at Lotte New York Palace in New York typically land around $759 a night for two guests, ranging from $338 to $1,397 on peak dates.

When is the best time to visit Lotte New York Palace to avoid crowds?

July is the quietest month to visit Lotte New York Palace in New York, while December sees the highest demand. Plan for early autumn or midsummer if you prefer fewer crowds and easier availability.

What attractions and traveler types is Lotte New York Palace best suited for?

Set in New York, Lotte New York Palace puts you steps from Rockefeller Center, Times Square and Grand Central Terminal, making it ideal for sightseeing and shopping. The hotel suits families and couples and emphasizes luxury and business-friendly amenities.

Which month has the lowest room rates at Lotte New York Palace?

August is the cheapest month to stay at Lotte New York Palace in New York, averaging $506 a night; December is the priciest at $1,145. August’s lower rates come even though the quietest month for crowds is July, so expect slightly different timing for the best availability versus the lowest cost.

How do Lotte New York Palace’s rates compare with other nearby hotels?

Lotte New York Palace is cheaper than 5 of 19 comparable hotels nearby, with a typical median of $688 a night versus about $585 for its peers in New York (and vicinity).

How does the nightly price at New York Palace Hotel in New York (and vicinity) compare to recent weeks?

The current price at New York Palace Hotel in New York (and vicinity) is $768 per night for 2 guests, which is typical for this hotel: within 10% of its $844 average over the last 60 days. Most nights over that period fell between $503 and $2,057.

Prices for upcoming dates

October 2026

November 2026

Cheaper

Pricier

Average nightly price across deals, with taxes & fees.

Prices in USD for 2 guests, updated daily.

Su	Mo	Tu	We	Th	Fr	Sa
1 $745	2 $768	3 $1,444	4 $838	5 $769	6 $738	7 $773
8 $545	9 $804	10 $1,374	11 $1,374	12 $804	13 $676	14 $749
15 $556	16 $853	17 $786	18 $786	19 $687	20 $678	21 $719
22 $536	23 $585	24 $601	25 $909	26 $843	27 $885	28 $681
29 $528	30 $862

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18	19	20	21	22	23	24
25	26	27	28	29 $730	30 $758	31 $835