The Manhattan at Times Square Hotel

Horrible hotel. Room was dirty and run down. AC didn’t work and room temp was 77. Humid in the room and clothes and bedding were damp. Shower was gross and bottom of tub was peeling. Sink drain was backed up. Pipes were rusted and nasty. Sink faucet was leaking on counter. No wash cloths or hand towels in rooms. Had to request from cleaning. Carpet was stained and dirty in room. Black out curtains were stained and did not cover flashing lights from the Neon signs outside window. Pictures of room on website did not match actual room. Very misleading. Staff was not accommodating and provided no alternative options or cared that the room was dirty. We addressed issues with Staff daily and no issues were resolved during our stay. Hallways were dirty and carpet was ripped and bubbled up and a tripping hazard. Will not recommend this hotel or IHG chain to anyone!!!

0

Cleaning room team are very nice great work

Terrible

Definitely more of a place for business people. They had staff standing around when we went to use the table in the lobby to eat. Waited til we had our food out to tell us we can’t eat there. Standard One queen bed room was very small and had no fridge or microwave. Furnishings were outdated. Mattress was terrible, felt like an old box spring. Slept terrible. For the price not worth it. Looks like they spent more money on the lobby. One plus they did have live music.