Sheraton New York Times Square Hotel
Property description
Take advantage of recreation opportunities such as a 24-hour fitness center, or other amenities including complimentary wireless internet access and concierge services. This hotel also features gift shops/newsstands, wedding services, and a...
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Guest reviews
7.5
Good
Based on 3,534 verified reviews
Who stays here?
Business
19%
Couple
26%
Family
38%
Group
12%
Solo
3%
What guests think
AI-generated summary based on recent guest reviews
At Sheraton New York Times Square Hotel, travellers consistently praise the central, walkable location, but many report disruptions from ongoing renovations, long elevator waits, and crowding that make moving around the property slow and confusing.
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4
Ashley
3 days ago
·
Stayed 3 nights
Highly disappointed with my stay here over this past weekend. For as much as I paid to stay here I expected to be accommodated a bit more than I was. Coffee maker in room was broken. No wash rags in room. Ice machine was broken on our floor. No refrigerator but told we could have one with a “small” fee. Had to pay for luggage to be locked up. 6 dollars per item. There was 4 of us. So that got expensive quickly when I’ve been coming to New York for years now and always locked up my luggage for free. When asking front desk for items I just spoke about we were treated as if we were a bother and very annoyed attitude. I’ll definitely never stay here again my next visit.
Highly disappointed with my stay here over this past weekend. For as much as I paid to stay here I expected to be accommodated a bit more than I was. Coffee maker in room was broken. No wash rags in room. Ice machine was broken on our floor. No refrigerator but told we could have one with a “small” fee. Had to pay for luggage to be locked up. 6 dollars per item. There was 4 of us. So that got expensive quickly when I’ve been coming to New York for years now and always locked up my luggage for free. When asking front desk for items I just spoke about we were treated as if we were a bother and very annoyed attitude. I’ll definitely never stay here again my next visit.
2
Nicolás
3 days ago
·
Stayed 1 night
The receptionist who checked us in that evening was a disaster. She kept saying my account had insufficient funds and treated us horribly. I swiped all my cards, and the problem was the the sheraton POS system. I went to another, much kinder gentleman, and my cards worked perfectly. That woman was deplorable. Then, at checkout, they charged me $79 for breakfast when it should have been half that amount since I had my complimentary voucher, which they said was for use that evening. That Sheraton and its staff are disgusting. Decadent.
The receptionist who checked us in that evening was a disaster. She kept saying my account had insufficient funds and treated us horribly. I swiped all my cards, and the problem was the the sheraton POS system. I went to another, much kinder gentleman, and my cards worked perfectly. That woman was deplorable. Then, at checkout, they charged me $79 for breakfast when it should have been half that amount since I had my complimentary voucher, which they said was for use that evening. That Sheraton and its staff are disgusting. Decadent.
2
Justin
5 days ago
·
Stayed 2 nights
Shocking service. Room booked and not available as hotel overbooked. Still waiting on refund!!!!!!
Shocking service. Room booked and not available as hotel overbooked. Still waiting on refund!!!!!!
10
Donald
6 days ago
·
Stayed 3 nights
We really enjoyed staying at this hotel. The staff were really friendly, this hotel was clean, nice rooms, comfortable beds, great breakfast Buffett. This hotel is in walking distance to all the theaters, Rockerfeller Center, Radio City Music Hall, Times Square, Central Park, restaurants, and all types of stores. I will definitely book a stay at this hotel again.
We really enjoyed staying at this hotel. The staff were really friendly, this hotel was clean, nice rooms, comfortable beds, great breakfast Buffett. This hotel is in walking distance to all the theaters, Rockerfeller Center, Radio City Music Hall, Times Square, Central Park, restaurants, and all types of stores. I will definitely book a stay at this hotel again.
8
Scott
2 weeks ago
·
Stayed 2 nights
Thrre was no refrigerator but otherwise it was clean and in a great location. The staff was very nice.
Thrre was no refrigerator but otherwise it was clean and in a great location. The staff was very nice.
811 7th Avenue, 53rd Street, Theater District, New York (and vicinity), New York, United States of America
Location
With a stay at Sheraton New York Times Square Hotel, you'll be centrally located in New York, steps from Broadway and 3 minutes by foot from Rockefeller Center. This hotel is 0.2 mi (0.4 km) from Times Square and 0.4 mi (0.6 km) from Central Park.
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