Holiday Inn Express NYC Chelsea - NoMad Area by IHG

HORRIBLE experience, DO NOT book here!! I booked a high floor, king, w/jetted tub. I received a basement floor and a broken tub. Went to take a bath and the jetted tub was broken. The bath was filled with black junk indicating it had been broken for a while. There was NO smoke detector. I had to request one be installed. My room was across from the employee break room which they held the door open with a rag. I heard every cackle, it was like a party was going on every morning. It interrupted my sleep. Furthermore, I requested a late check out, got denied and charged anyway, for the denied late check out. I tried to get compensation for the BREACH OF CONTRACT for paying for a room I didn’t receive. I just wanted the difference between what I paid and what I received. They compensated me 37% and then ignored me. A supervisor at Hotel.com managed to get an additional 14% returned to me. This management team stands behind corporate greed.

The room was alittle cold. But everything was great overall.

Tiny rooms with no room for anything. Crowded small breakfast area with very minimal choice of breakfast items. Staff was great though

Hair all over bathroom, only one working elevator for the whole entire hotel, trash and lobby area, rude staff

Location is good