Name: Four Points by Sheraton Cleveland-Eastlake
Address: 35000 Curtis Boulevard, Eastlake, Ohio, United States of America, Eastlake, Ohio, US
Price range: US$126–US$273 per night
Rating: 8.23

What guests think

Many guests at Four Points by Sheraton Cleveland-Eastlake highlight friendly staff, comfortable rooms with modern TVs, and a convenient base near highways and the Captains stadium, while feedback on breakfast, bar availability, and some maintenance or noise issues is mixed.

Cleanliness is often praised, though a few reports cite pests and occasional housekeeping lapses. The surrounding area is largely industrial with limited walkability, but parking is easy and freeway access is quick. Expect a straightforward stay with variable amenities and service consistency depending on timing.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

The on site bar/restaurant is mentioned, but hours and dinner service are inconsistent, and the elevator feels dated; several guests found the small gym handy, and parking is plentiful and well lit. The pool was reported closed during some stays.

Related guest reviews

8

Barbara

15 Jun 2025

·

Stayed 1 night

odd arrangement for 'dinner' ,,, property states it has a restaurant but ... the "restaurant" was tables and chairs. The bar tender had a menu that was fairly varied, but with no kitchen/cooks, I wondered how the dinners were made.

8

Cameran

21 Jan 2024

·

Stayed 1 night

The parking lots were not clean well with the snow and ice. The back door malfunctions and doesnt open fully. When in the dining area, someones retainer was on the floor but staff did promptly clean it up.

10

Daniel

15 Jul 2024

·

Stayed 1 night

A great stay. Clean room. Steven at the front desk was competent, friendly, and accommodating. Well-lit parking. Good area. We would definitely stay again.

8

Matthew

22 Oct 2025

·

Stayed 3 nights

Good spot off the highway near a bunch of places to eat. They also had a bar restaurant in the hotel.

10

Mark

10 Sept 2025

·

Stayed 1 night

The property and room were nice and clean. Very important. Nice pillows and towels Seating area on first floor was nice and an adequate bar area.

10

Nancy

14 Aug 2023

·

Stayed 1 night

Hotel is very nice - everything you need including a very comfortable room, good gym, great service. Only negative is that it's not really walking distance from places to eat/go/see. But it's a good choice that's reasonably priced, and it's great if you want to see some minor league baseball.

8

Dean

27 Jul 2023

·

Stayed 3 nights

The property was very centrally located for the reason of our trip, very disappointed the pool area was closed during our visit, it is summer time.

10

Nancy

13 Aug 2023

·

Stayed 2 nights

Very nice place to stay. Staff is friendly and helpful and rooms look updated. Bathrooms are nice. Convenient gym with enough equipment for the guests also has a bathrooms, towels, & water. Only negative isn't the hotel, but the fact that it's not walking distance from very much, although it's very convenient to the local minor league baseball park. All very good for the price.

8

Nik

29 Apr 2025

·

Stayed 1 night

Lobby was modern with MCM furniture, fireplace and bar. The bar was never open while we were there. Elevator was old and slow. The numbers didn't light up at every floor. Paint rubbed off on the numbers or askew. Room was nicely renovated and pretty clean. Lots of crumbs in the chair though. Pillows were very flat, would prefer if there were soft and firm pillows provided. Towels had stains but smelled clean.

10

Tim

17 Mar 2025

·

check in was fast and easy. No complaints overall. I used the workout room which was small but clean. I'd stay here again.

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AI-generated summary based on recent guest reviews

Cleanliness

Many reviews note clean rooms and common areas, but there are isolated reports of bugs and a few housekeeping misses like stained linens, bathroom debris, and lingering smoke odors. Housekeeping frequency felt reduced for some stays.

Related guest reviews

2

Timothy

20 Jun 2023

·

Stayed 3 nights

Booked room for out of state family. Room had bugs. They were shown another room it had bugs. They were shown a third room and it had bugs. The reservation was for 3 nights. They stayed 1 night and checked out to stay somewhere else. Owner and management not handling this properly. Will never have anyone stay at this hotel ever.

6

Craig

11 Aug 2024

·

Stayed 1 night

Average room but the towells blankets and comforters were all stained and looked gross.

10

Joseph

28 Dec 2025

·

Stayed 2 nights

Room was clean and comfortable. The TV had options for connecting to streaming services.

4

Sandy

14 Oct 2024

·

Stayed 2 nights

The bed was comfortable and I appreciate the large screen TV, but our room was directly across from the elevator, and there was a large party gathered that night with children up and down the halls and in and out of the elevator till well past midnight. Also, we stayed two nights in our room was not cleaned or straightened at all for the second night.

10

Mark

10 Sept 2025

·

Stayed 1 night

The property and room were nice and clean. Very important. Nice pillows and towels Seating area on first floor was nice and an adequate bar area.

2

Kyla

18 Jul 2024

·

Stayed 1 night

The room had bedbugs

2

Sean

7 Aug 2024

·

Stayed 1 night

After checking in we dinner from hotel .We arrived i our toom and went have dinner. Pulled down cover blood on sheets.Called front desk explaining situation was told come to lobbby for clean bedding and I could make my own room up. So I payed for my room,then ask to change bedding on my paid room. Took sheets to lobby 10:20.Was told someone wold change the sheets 10:35, 10:50 sheets changed 11:00 finally left lobby to return to room, cold dinner. $60 cost dinner down the drain. Horrible situation,unresponsive staff.

4

Bethany

10 Aug 2025

·

Stayed 2 nights

The whole hotel smelled like weed, the parking lot was full of people smoking every night.

4

Ajay

28 Aug 2023

·

Stayed 1 night

Hair in shower, and on bathroom floor when we arrived. Fingerprints all over bathroom door. Light fixture next to bed did not work along with alarm clock. Fridge was not cold at all.

10

Darnisha

20 Aug 2025

·

Stayed 1 night

It was nice and clean. Good location near the freeway. The room tv had updated apps on it so I could watch more than basic cable

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AI-generated summary based on recent guest reviews

Rooms

Rooms are generally comfortable with good beds and TVs offering streaming, but several note flat or lumpy pillows, noise from halls, highway or trains, and occasional maintenance quirks like AC issues, tricky showers, or missing curtains/microwaves. Streaming reliability varied.

Related guest reviews

8

donald

13 Jul 2025

·

Stayed 1 night

Room was clean. Bed was very lumpy and not that comfortable

10

Joseph

28 Dec 2025

·

Stayed 2 nights

Room was clean and comfortable. The TV had options for connecting to streaming services.

10

Jennifer

3 Aug 2025

·

Stayed 1 night

Basic, clean, comfortable, unremarkable hotel. It was a convenient place to stay about 15-20 minutes from downtown Cleveland. The area near the hotel is okay, but a little close to the highway so there's road noise all night, which may vary based on room placement. Other room doors are very loud, so there's plenty of slamming noises too. Nothing within walking distance, as it's an industrial-type area, manageable with a car. We did not visit the on-site restaurant but it's an option. I should also note that there's no free breakfast if you book through a 3rd party like Expedia, but free tea and coffee at least. Overall, it was fine and met the brief.

10

Joseph

22 Jul 2025

·

Stayed 2 nights

Only 2 problems was the room. #1 the matteres sit into big wooden frames that have sharp cornrres and #2 the showers , you csn only reach in from the far sliding door, no way of turning on with being able to sdjust without getting wet with cold or hot water

6

Hannah

2 Nov 2024

·

Stayed 1 night

Thermostat was set to heat in auto mode but every time it turned on automatically to regulate the temperature it was cold air in cooling mode. Had to wake up every few hours to fix it to not freeze to death

6

Denise

6 Jul 2024

·

Stayed 1 night

Very clean property. Beds were comfortable. Most of staff was very friendly. Only issue we had was AC was not working in our room. We alerted the front desk right after check inn, he said he would check into it. We were gone all day came back around 11pm still had no AC. One gentlemen did come and swap,out the thermostat but it still wasn’t working. Luckily it wasn’t super humid that night as it had been through the day. Just feel,that it should have been repaired in the 10plus hours we were gone or they could have offered to change our room.

6

Ryan

22 Mar 2024

·

Stayed 2 nights

The staff is excellent. The rooms are updated. Super comfortable bed. Decent gym. Good breakfast. No window curtains in the rooms. Microwave near the elevator but no microwave in the dining area.

8

Joseph

25 Jul 2025

·

Stayed 1 night

Just needed it to stay for the night after a Captain's game so I didn't have to drive home late. Could use some new pillows! They look nice and full but deflate to nothing LOL.

6

Deepak

28 Sept 2025

·

Stayed 3 nights

The room had very average fixtures. Expected better from a Sheraton.

10

Darnisha

20 Aug 2025

·

Stayed 1 night

It was nice and clean. Good location near the freeway. The room tv had updated apps on it so I could watch more than basic cable

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Service

Staff are frequently described as friendly, welcoming, and efficient at check in, with individual employees praised by name. However, some guests experienced unhelpful or unresponsive service, late room readiness, or poor handling of problems.

Related guest reviews

10

Michelle

15 Apr 2025

·

Stayed 3 nights

Always stay here when I’m in the area. Great hotel & staff!

10

Daniel

15 Jul 2024

·

Stayed 1 night

A great stay. Clean room. Steven at the front desk was competent, friendly, and accommodating. Well-lit parking. Good area. We would definitely stay again.

10

Steven

21 May 2025

·

Stayed 2 nights

Excellent staff and stay.

10

sherry

15 Sept 2023

·

Stayed 1 night

Plenty of free parking. Front desk service top notch. Steven and Sandy were outstanding and understanding employees!! Room quiet and comfortable. Acceptable water pressure. Best part—-the breakfast buffet. Hot and lots!!! Nice job folks

10

Alisha

5 Sept 2025

·

Stayed 1 night

The staff was incredibly welcoming and attentive, and the breakfast was delicious and satisfying. I highly recommend this place!

2

Sean

7 Aug 2024

·

Stayed 1 night

After checking in we dinner from hotel .We arrived i our toom and went have dinner. Pulled down cover blood on sheets.Called front desk explaining situation was told come to lobbby for clean bedding and I could make my own room up. So I payed for my room,then ask to change bedding on my paid room. Took sheets to lobby 10:20.Was told someone wold change the sheets 10:35, 10:50 sheets changed 11:00 finally left lobby to return to room, cold dinner. $60 cost dinner down the drain. Horrible situation,unresponsive staff.

4

Kathleen

26 Sept 2024

·

Stayed 3 nights

very late check in, cleaning staff had major attitude issue about cleaning g our room bar not being open on Sunday

8

Nicole

22 Jul 2025

·

Stayed 2 nights

Check in and out was a breeze. Staff was so kind and friendly and my room was nice clean and cozy. Will stay again!

4

Danielle

26 Mar 2025

·

Stayed 1 night

Their housekeeping tried to say it smelled like marijuana in my room and I didn’t smoke at all!! They charged me an extra $115 for a cleaning fee, when I only stayed one night in my room was pretty much spotless when I left except for towels on the floor. When I tried calling about this their service desk, said they would find out who clean my room and give me a call back and I never received any call… also I went to the front desk to buy snacks and nobody came to the front desk so I just grabbed a drink left money on the front counter and walked back to my room… very poor service.

6

Kristie

25 Aug 2025

·

Stayed 2 nights

The room was very clean. Our only issue was that they didn't have a room ready when we arrived even though it was past check in time so we got put in a handicap acceasible room and the shower floor flooded the entire bathroom every time we showered. The front desk worker seemed very flustered and stressed out as well. Was not eelcoming at all.

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Location

Convenient to the freeway and near the Captains stadium, but the immediate area is industrial with limited walkable dining. Some traffic or train noise can be heard depending on room placement.

Related guest reviews

10

Therese

11 Jul 2025

·

Stayed 1 night

The hotel was a little further from I-90 than I realized when I made my reservation but it was still easy, comfortable and convenient.

10

Jennifer

3 Aug 2025

·

Stayed 1 night

Basic, clean, comfortable, unremarkable hotel. It was a convenient place to stay about 15-20 minutes from downtown Cleveland. The area near the hotel is okay, but a little close to the highway so there's road noise all night, which may vary based on room placement. Other room doors are very loud, so there's plenty of slamming noises too. Nothing within walking distance, as it's an industrial-type area, manageable with a car. We did not visit the on-site restaurant but it's an option. I should also note that there's no free breakfast if you book through a 3rd party like Expedia, but free tea and coffee at least. Overall, it was fine and met the brief.

10

Paul

25 May 2024

·

Stayed 1 night

Good clean hotel. Beds very comfortable. We were in town to watch minor league baseball and we could walk to the park which was great.

10

John

22 Jun 2023

·

Stayed 1 night

Simple check in. Clean property. Easy access to the interstate. Easy to find a quick bite to eat.

8

Matthew

22 Oct 2025

·

Stayed 3 nights

Good spot off the highway near a bunch of places to eat. They also had a bar restaurant in the hotel.

10

Nancy

14 Aug 2023

·

Stayed 1 night

Hotel is very nice - everything you need including a very comfortable room, good gym, great service. Only negative is that it's not really walking distance from places to eat/go/see. But it's a good choice that's reasonably priced, and it's great if you want to see some minor league baseball.

10

Teena

10 Jun 2024

·

Stayed 1 night

Everything we wanted and needed. Short walk to the Captains stadium. Free shuttle to the stadium was also available. The hotel was very clean and the staff was friendly and helpful.

10

Nancy

13 Aug 2023

·

Stayed 2 nights

Very nice place to stay. Staff is friendly and helpful and rooms look updated. Bathrooms are nice. Convenient gym with enough equipment for the guests also has a bathrooms, towels, & water. Only negative isn't the hotel, but the fact that it's not walking distance from very much, although it's very convenient to the local minor league baseball park. All very good for the price.

8

Karen

3 Aug 2025

·

Stayed 1 night

Rooms were clean and beds comfortable. Hotel ran down a bit as is the area around hotel.

10

Darnisha

20 Aug 2025

·

Stayed 1 night

It was nice and clean. Good location near the freeway. The room tv had updated apps on it so I could watch more than basic cable

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AI-generated summary based on recent guest reviews

Dining

Breakfast is not always included and feedback ranges from unavailable to satisfying, with several calling the $10 buffet average and inconsistently stocked. Bar/restaurant availability and dinner ordering were inconsistent, and prices felt high to some.

Related guest reviews

8

Barbara

15 Jun 2025

·

Stayed 1 night

odd arrangement for 'dinner' ,,, property states it has a restaurant but ... the "restaurant" was tables and chairs. The bar tender had a menu that was fairly varied, but with no kitchen/cooks, I wondered how the dinners were made.

6

Catherine

4 Oct 2024

·

Stayed 1 night

They say you can order food at the bar and pick it up. There is no phone number to call, no menues in the rooms and the front desk staff was not able to answer any questions. The staff were friendly, but if you need to order food, it's not an easy process.

10

sherry

15 Sept 2023

·

Stayed 1 night

Plenty of free parking. Front desk service top notch. Steven and Sandy were outstanding and understanding employees!! Room quiet and comfortable. Acceptable water pressure. Best part—-the breakfast buffet. Hot and lots!!! Nice job folks

10

Alisha

5 Sept 2025

·

Stayed 1 night

The staff was incredibly welcoming and attentive, and the breakfast was delicious and satisfying. I highly recommend this place!

6

Bob

23 Jun 2024

·

Stayed 1 night

Breakfast was the typical breakfast offered by other chains. However this place charged $10. Had to wait for plates to be stocked. Same with silverware. Coffee ran out had to wait for that to be refilled. The waffle batter was empty as well. They shoud have paid me for the inconvenience. That ended my stay on a down note.very disappointing.

8

beverly

9 Jan 2025

·

Stayed 2 nights

No free breakfast.

10

RONALD

31 Dec 2025

·

Stayed 3 nights

There was no breakfast available

6

Ted

3 Nov 2023

·

Stayed 7 nights

Buffet breakfast was the same every day. Average quality food. Not worth $10/day. Housekeeping was excellent, attentive to requests.

6

Kimberly

30 May 2025

·

Stayed 1 night

Bar and breakfast closed! Even though hotels.com offered me the breakfast at $11/ person when it’s only $9.50 at the hotel. Thank God I didn’t purchase the meal cause I wouldn’t be able to get that refunded!

8

Nik

29 Apr 2025

·

Stayed 1 night

Lobby was modern with MCM furniture, fireplace and bar. The bar was never open while we were there. Elevator was old and slow. The numbers didn't light up at every floor. Paint rubbed off on the numbers or askew. Room was nicely renovated and pretty clean. Lots of crumbs in the chair though. Pillows were very flat, would prefer if there were soft and firm pillows provided. Towels had stains but smelled clean.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$122
February	US$129
March	US$123
April	US$127
May	US$149
June	US$147
July	US$148
August	US$147
September	US$147
October	US$144
November	US$127
December	US$118

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $186	17 $162	18 $186	19 $240
20 $141	21 $141	22 $145	23 $141	24 $146	25 $175	26 $175
27 $141	28 $141	29 $146	30 $146

Su	Mo	Tu	We	Th	Fr	Sa
				1 $146	2 $175	3
4 $126	5 $180	6 $195	7 $204	8 $214	9 $243	10 $273
11 $126	12 $155	13 $190	14 $190	15 $194	16 $224	17 $243
18 $126	19 $175	20 $185	21 $180	22 $190	23 $253	24 $258
25 $126	26 $155	27 $175	28 $165	29 $170	30 $190	31 $204

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Junior Suite, 1 King Bed

Room, 1 King Bed, Hearing Accessible

Room, 1 King Bed with Sofa Bed

Suite, 1 Bedroom, Balcony

Room, 2 Queen Beds

Suite, 1 Bedroom

Room, 1 King Bed

Room, 1 King Bed, Roll-In Shower

Suite, 2 Bedrooms

Junior Suite, 1 King Bed (Mobility Hearing Access, Roll-In Shower)

Room, 1 King Bed, Fireplace

Room, 2 Queen Beds, Mobility Accessible, Bathtub

Room, 1 King Bed, Kitchenette

Room, 1 King Bed, Roll-In Shower, Kitchenette

Guest reviews

Very good

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Four Points by Sheraton Cleveland-Eastlake

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Prices for upcoming dates