Western Inn and Suites

Very run down but it appears they are starting updates

When I received the keys to my room I noticed a dripping sound coming from the bathroom. I went to check out what was going on found out that the the roof was leaking and fixing to break. Went back to the receptionist to let her know what was going on and show her so she could get it fixed. Got a new room. Had a good experience after that

I am not sure how this hotel passes inspection. The health dept should be notified. The overwhelming smell of mold is apparent in the rooms. I immediately cancelled my reservation and received a full refund.

Room was not clean or maintained well. Everything plugged into extension cord. Phone did not work and stuck to my ear. Door handle to bathroom came off in my hand when I pulled it shut.

I stayed here during the NJCAA baseball tournament, when hotel prices throughout Enid are much higher than usual. Compared to other hotels where friends of mine stayed, I felt this property offered a reasonable value for the price. The hotel feels safe and family-friendly, and the parking is convenient and spacious. The breakfast is simple but gets the job done. The staff was friendly and attentive throughout my stay. That being said, this is an older property, and it is clear that it has not been renovated in quite some time. The rooms are basic, and in my room I found some stains on the comforter and towels. I also noticed a few dead insects in the corners of the carpet. The Wi-Fi could also be improved. What I appreciated most was how quickly the staff responded when I brought these concerns to their attention. They immediately changed the bedding and towels and vacuumed the carpet. Their willingness to address the issues made a positive difference. Overall, despite some maintenance and cleanliness concerns, I would stay here again because of the sense of safety, the helpful staff, and the value it offered during a very busy event week.