Hawthorn Suites by Wyndham Erie

Convenient and nice place to stay

Just something a little off about this one. Everything is just under being good and needs some improvements. It’s disappointing because you want it to be good because of what it has the potential to offer, but it just doesn’t meet the mark. The pool is good and the breakfast is exceptionally good and well organized

The first staff woman we encountered was very kind and knowledgeable. She was really personable as well. The male staff we encountered at the end of the day was far from that. Originally I signed a paper that discussed hotel rules, quiet hours, etc. my husband was in the gym area and the male staff came in and shut the lights off while he was in there and said ‘time to get out!’ Very rude. Around 10:45 we called down to the front desk since quiet hours started at 10 and for the last hour adults and children were screaming outside of our doorway which was directly near an elevator and entrance/exit to the waterpark. When we called the same guy said ‘yeah well quiet time night start closer to 11 now so just wait’ then hung up. I’m certain the paper I signed stated 10:00 but aside from that I understand you can’t control others behaviors. I was more disappointed in the customer service of this staff member. The room was stayed in was okay. No issues with cleanliness but could be updated. The bathroom had a heat lamp and had a dial on the wall for a jacuzzi but by looking at the bathtub, a jacuzzi bath had not been in that bathroom in years.

The staff were very nice. The room was clean.

I had low expectations of the hotel since the nightly raw is pretty low, when not including Splash Lagoon. The hotel was definitely better than expected though, the rooms (we had 2 different rooms for the 2 night stay.. long story) were modern, clean and had a lot of amenities. Im not used to hotel rooms having a whole kitchen! That was great. The staff was awesome. We were checked in by Ms Deeds, she made my day. So upbeat and helpful. Compliment sandwich here……. Our first room had a super noisy furnace/ac that drove us insane. We just turned off the unit completely and dealt with the heat. Both rooms had some weird wear and tear, like melted spots here and there, obviously repaired broken shower surround… makes me wonder what the heck people do in hotel rooms. The pool was nice, especially when not crowded. Pool towels are provided at the front desk! Woo! Lots of good stuff in the area too, like shopping and restaurants.