Extended Stay America Suites - Columbia - Northwest Harbison

This is a great hotel with a minimum problems for one my room had a problem where the tub water wouldn’t turn on and if they had another room available they would have gave it to me they were so kind about the issue and for another they had no working elevator

Staff was very friendly and helpful but properly needs to be updated. Properly is very dark and "smells". I expected at least a coffee maker in an extended stay. There was no coffee maker or dishes, utensils,etc. Properly seems to cater to month to month rentals where people bring their own supplies and "move in" rather than to travelers.

Lobby smelled of sewage, lobby elevator was severely damaged interior, dogs barking on all floors, security checkin was strenuous, many families congregating in the hallways, lights in room flickered, ceiling above shower leaked spectacularly, thought there were 2 showerheads, volume was loud, Rooms were not clean, used towels in the bathrooms, and smelled strongly of aerosol spray.

Wasn’t anybody to help for the checking out. Cart to transport our luggage were locked up somewhere and nobody can help us. We have to carry our luggage by ourselves from the four floor

Staff was lovely and the propery was clean and well-furnished. However, they have changed to a "select" hotel. No coffee or breakfast (and no coffee in room), no ice machines, and only vending machines instead of the pantry most extended stay hotels offer. The WORST is that they no longer provide any kitchen utensils, dishes, or tools. You have to purchase them. And if you want clean towels in less than 7 days, you have to pay to exchange them!

When I first arrived I discovered there was no bathroom in the lobby. Once in the room it smelled clean but in the morning there were several roaches in the bathroom. I made the mistake of leaving my luggage on the floor so hopefully I did not take any roaches home with me. Both front desk staff were very friendly and accommodating. There was also no ice maker in the hotel. There were ice trays in the freezer which I filled up at 9:00pm when I arrived and they were almost frozen when I left at 9 am. They provided instant oatmeal, muffins, coffee and tea for breakfast.

Avoid this place. The hallways stink so bad. There was garbage on the window ledge. The rooms were okay, just didn’t feel clean. The lights in the room were the CFL spirally bulbs, and kept flickering,and there was no light at all in the living room space. The elevator was sketchy and bouncy and the doors acted like they weren’t going to open. There’s not front desk staff after 10 pm.

The breakfast needs to Improve. They longer breakfast time No ice machine.

No blow dryer, had to rent kitchen supplies or dishes and other cooking utensils. Bathroom door kicked in and stains on carpet

This hotel is a bit off the interstate, but not to far. The staff (concierge) was kind, courteous and helpful. She is the only reason this review is not completely unfavorable. An id had to be left in order to use the luggage trolley. We booked a very large suite with two bed rooms, and a full kitchen, but there were no utensils, pots, pans or coffee pot in the room. All of these had to be requested and an id left with the desk. Then we would have had to cart them to our room and back. It was far to inconvenient and we couldn’t even eat our restaurant leftovers or make coffee, not that was complimentary coffee in the room.There were dirty towels hanging in our bathroom and the beds we hard and lumpy. The floors were filthy leaving our feet black. To top it off these was no hot breakfast. The only offerings were stale muffins, cereal bars and Luke warm, weak coffee. So, we had the added expense of another meal. We paid a premium price and all we received was a large, dirty room devoid of necessities. We will not book here again.

Awful stayed for 1 month never received housekeeping. My pets got fleas while staying at this property when management was told they totally overlooked it and NEVER showed concern. When I checked out they kept half of my deposit and claimed my two small dogs left MASSIVE hair in room which is not true. I asked to do a walk through w/management before I checked out but no one did so and I was told I would get my deposit back and to not worry. This place is total Gary weed smoke in hallways and no one cares but ALWAYS find a new price to charge you.

Most hotels in the area are good and have good stuff, but this one is probably the worst. After time consuming check in, we entered the room where found dead ants in the bed. While in the kitchen area, I saw a cockroach scatter from the microwave. The bathroom was cramped. When checking for more possible bugs, can tell the place was not dusted in awhile.

Lobby smelled of sewage, lobby elevator was severely damaged interior, dogs barking on all floors, security checkin was strenuous, many families congregating in the hallways, lights in room flickered, ceiling above shower leaked spectacularly, thought there were 2 showerheads, volume was loud, Rooms were not clean, used towels in the bathrooms, and smelled strongly of aerosol spray.

This place was awful. The suite was filthy dirty- the floor hadn’t been mopped- maybe ever. My kids’ socks were black after walking around the room for just a few minutes. The door to the bedroom was off of the hinges so it didn’t close. No batteries in any of the remotes. No overhead lights or lamps in the living space so you couldn’t sit there after dark. The knob on the faucet fell off. The entire hotel smelled of weed. The staff person who checked us in was pleasant but she shared that there is no breakfast and that they falsely advertise. Even the hotel TV ad boasts a free breakfast just like home- that’s only if you eat a Nutrigrain bar and instant grits. We tried to get a cart to check out this morning and there were no staff members in sight. Most of the time they just put a sign up on the counter that they were out and the phone was off the hook. No one arrived until 6:30 today for check out and then they couldn’t print a receipt. I shared all of these complaints with the staff person and didn’t even get an “I’m sorry.” Do NOT choose this hotel.

When I first arrived I discovered there was no bathroom in the lobby. Once in the room it smelled clean but in the morning there were several roaches in the bathroom. I made the mistake of leaving my luggage on the floor so hopefully I did not take any roaches home with me. Both front desk staff were very friendly and accommodating. There was also no ice maker in the hotel. There were ice trays in the freezer which I filled up at 9:00pm when I arrived and they were almost frozen when I left at 9 am. They provided instant oatmeal, muffins, coffee and tea for breakfast.

The staff was really nice and was very accommodating. We got into the first room. We only booked one room, but that first room smelled of smoke and mildew, and so we came downstairs and brought her the workers the keys and explained to her that it stunk in the room really bad and then she gave us another room and that room had carpet on the floor that had white white substance in it, which we don’t know what it was so we came back out of that room and said that we were not gonna stay here and she was so amazing to be able to give us our money back, but I had to wait 3 to 5 business days it’s not for me. That hotel is not for me or my family traveling. I did not know but it’s for like maybe local people looking for an extended stay it had a kitchenette. It has all the amenities just wasn’t very clean and I don’t want to take that away from the service desk person because she was amazing and I appreciate her being so helpful to us.

Avoid this place. The hallways stink so bad. There was garbage on the window ledge. The rooms were okay, just didn’t feel clean. The lights in the room were the CFL spirally bulbs, and kept flickering,and there was no light at all in the living room space. The elevator was sketchy and bouncy and the doors acted like they weren’t going to open. There’s not front desk staff after 10 pm.

Sleeper sofa was dirty. Beds were small. Check in clerk had her dog sitting on the counter. Rooms stink.

The hallway smelled like weed and I had a headache. The people upstairs had children the were jumping. The people in the next room were loud until 4 in the morning and I could not sleep. Checked out at 6 am and complained to the front desk. I will not stay here again.

Rooms were older and they tried to update them. After dark found roaches running on counter on the last night we were there. Will not return. Staff was really pleasant and friendly.

Very nice area, quiet, very convenient to all types of stores. Our room (2 bedroom) had way more space than we anticipated! They only had muffins and granola bars for breakfast and also no ice machine. Overall very nice and I’d recommend it!

Desk person Amanda went beyond her duty very pleasant professional helpful excellent service..April house keeping only one working on the day of my stay working her tail off with a smile..rooms clean and smelled fantastic.. pictures don't do room justice I had living room kitchen in one room in separate room bedroom and bathroom 2 separate TV's I actually could live in that room #219..cracker barrel right next door..I will be staying here again thank you Amanda and April for such a great stay!

It was quiet and clean. Professional staff at the front desk. I was not bothered by other guests like at other hotels that were noisier. I liked my room and I like how the bed is not right next to the door and the hallway.

Property is convenient to the highway and only 20-25 minutes from USC. Convenient to shopping and only 2 miles from Costco. AC Unit struggle to keep entire room cool so we had to lower to 64 to keep bed area which is away from AC cool.

liked the beds; they were clean and felt new. Didn't like the old, over used furniture. The lights and phone were not working, no remote in bedroom. No trash can in kitchen. Staff was helpful and speedy with correcting the issues.

Room was clean and bed was comfortable. However the ac unit did not work well at all. After night 2 of sweating and being unable to sleep i went to the front desk at 2am aaking to switch rooms. I was told to come back after 7am! I explained i am a travel OR nurse there for assignment and had to be at work at 0630 sp 7am wasnt an option. She stated she didnt know how to switch my room and id have to call the manager. The # on the managers card was the # to the front desk.....i was told the maintenance man looked at the unit and adjusted the intetnal thermometer. It cooled off maybe a couple degrees that day. Finally on my last day i was offered to switch rooms after calling the desk 3 times. Amanda at the front desk was amazing. Room 420 needs to have the ac unit replaced.

It was comfortable for us.

Sleeper sofa was dirty. Beds were small. Check in clerk had her dog sitting on the counter. Rooms stink.

The hallway smelled like weed and I had a headache. The people upstairs had children the were jumping. The people in the next room were loud until 4 in the morning and I could not sleep. Checked out at 6 am and complained to the front desk. I will not stay here again.

Destiny was our check in hostess and she was very pleasant and helpful. 👍 The hotel however, was sketchy at best. We rented a king suite and we ended up being in the basement which was the first floor. The room was spacious and comfortable but the breakfast was non existent. (No hot breakfast just a packaged muffin and a small granola bar. No coffee.🙁

I did not get a chance to stay here as my reservation was canceled , the lobby was closed ,no one was there to speak with me left out in the cold with four young children try to find another room on a holiday weekend which took hours to find another one as hotels.com would not help locate another one.

Desk person Amanda went beyond her duty very pleasant professional helpful excellent service..April house keeping only one working on the day of my stay working her tail off with a smile..rooms clean and smelled fantastic.. pictures don't do room justice I had living room kitchen in one room in separate room bedroom and bathroom 2 separate TV's I actually could live in that room #219..cracker barrel right next door..I will be staying here again thank you Amanda and April for such a great stay!

The staff was not accustomed to working with a business traveler. This hotel largely caters to unhoused families. The police were in the lobby on a call when I arrived. They assured me that it was safe to check in. My week's stay was not terrible, but the staff was rather curt with their communications and seemed more accustomed to shutting noisy people down than to being helpful and providing the little courtesies that make business travel more agreeable. When I asked to speak with a manager, I just got the run around. An Expedia rep called and asked for a manager and also got run around. The "grab and go" breakfast was packaged muffins, cheap granola bars, or instant oatmeal and coffee. That was all. No fruit, no bagels, no juice, no water, no anything else. There were lots of families with lots of kids and lots of dogs and lots of noise.

Customer service was 5 stars . They took there time but was so helpful and respectful and tired to answer all my questions. I have only 2 complaints the 3 floor had an awful smell. The water pressure was not good but the ladies up front gave me the reason why due to a busted pipe. Overall I really enjoyed my stay.

Lack of communication - fire alarm at 6am and no staff present to communicate issue.

The staff was really nice and was very accommodating. We got into the first room. We only booked one room, but that first room smelled of smoke and mildew, and so we came downstairs and brought her the workers the keys and explained to her that it stunk in the room really bad and then she gave us another room and that room had carpet on the floor that had white white substance in it, which we don’t know what it was so we came back out of that room and said that we were not gonna stay here and she was so amazing to be able to give us our money back, but I had to wait 3 to 5 business days it’s not for me. That hotel is not for me or my family traveling. I did not know but it’s for like maybe local people looking for an extended stay it had a kitchenette. It has all the amenities just wasn’t very clean and I don’t want to take that away from the service desk person because she was amazing and I appreciate her being so helpful to us.

The woman at the front desk completely made my stay! Say hi to Max for me!

Avoid this place. The hallways stink so bad. There was garbage on the window ledge. The rooms were okay, just didn’t feel clean. The lights in the room were the CFL spirally bulbs, and kept flickering,and there was no light at all in the living room space. The elevator was sketchy and bouncy and the doors acted like they weren’t going to open. There’s not front desk staff after 10 pm.

This location looks pretty nice from the outside. But that is as far as I got with my "stay" at Extend Stay. Be careful about booking this location through a third party. They may take your money and leave you high and dry, as they did with me. I had to make a last-minute change from a HORRIBLE hotel across town. No problem, I logged in to my app and found that there was a vacancy at Extended Stay. When I showed up, the doors were locked to the lobby. No worries, it was late when I switched hotels. I called using the hotel-provided phone outside the lobby door. An employee came out the door with his tablet and started to check me in. Instead of smooth, that transaction was miserable. I was told that my reservation did not come through in their system and that there were no vacancies even if I had booked it through Hotels.com. After 15 minutes of trying to get into my room and double checking the system, I ended up having to book another room at another hotel (The third time's the charm - the Residence Inn was an amazing stay with absolutely no problems, FWIW) When I tried to get my money back they called me a no-show to Hotels.com. I received no refund. I ended up paying for three rooms from three different hotels in Columbia, but only got to use one room. I am sure that this is a good hotel with good staff, but my experience was absolutely rotten, on top of an earlier rotten experience across town.

My family and I had a nice stay. Everything was clean. Staff was polite and helpful.

Very nice area, quiet, very convenient to all types of stores. Our room (2 bedroom) had way more space than we anticipated! They only had muffins and granola bars for breakfast and also no ice machine. Overall very nice and I’d recommend it!

Desk person Amanda went beyond her duty very pleasant professional helpful excellent service..April house keeping only one working on the day of my stay working her tail off with a smile..rooms clean and smelled fantastic.. pictures don't do room justice I had living room kitchen in one room in separate room bedroom and bathroom 2 separate TV's I actually could live in that room #219..cracker barrel right next door..I will be staying here again thank you Amanda and April for such a great stay!

It was quiet and clean. Professional staff at the front desk. I was not bothered by other guests like at other hotels that were noisier. I liked my room and I like how the bed is not right next to the door and the hallway.

Property is convenient to the highway and only 20-25 minutes from USC. Convenient to shopping and only 2 miles from Costco. AC Unit struggle to keep entire room cool so we had to lower to 64 to keep bed area which is away from AC cool.

This was my second stay in the past 2 months and it won’t be the last! Very convenient and quiet area!

This hotel is a bit off the interstate, but not to far. The staff (concierge) was kind, courteous and helpful. She is the only reason this review is not completely unfavorable. An id had to be left in order to use the luggage trolley. We booked a very large suite with two bed rooms, and a full kitchen, but there were no utensils, pots, pans or coffee pot in the room. All of these had to be requested and an id left with the desk. Then we would have had to cart them to our room and back. It was far to inconvenient and we couldn’t even eat our restaurant leftovers or make coffee, not that was complimentary coffee in the room.There were dirty towels hanging in our bathroom and the beds we hard and lumpy. The floors were filthy leaving our feet black. To top it off these was no hot breakfast. The only offerings were stale muffins, cereal bars and Luke warm, weak coffee. So, we had the added expense of another meal. We paid a premium price and all we received was a large, dirty room devoid of necessities. We will not book here again.

Very nice area, quiet, very convenient to all types of stores. Our room (2 bedroom) had way more space than we anticipated! They only had muffins and granola bars for breakfast and also no ice machine. Overall very nice and I’d recommend it!

Staff was very friendly and helpful but properly needs to be updated. Properly is very dark and "smells". I expected at least a coffee maker in an extended stay. There was no coffee maker or dishes, utensils,etc. Properly seems to cater to month to month rentals where people bring their own supplies and "move in" rather than to travelers.

The staff was not accustomed to working with a business traveler. This hotel largely caters to unhoused families. The police were in the lobby on a call when I arrived. They assured me that it was safe to check in. My week's stay was not terrible, but the staff was rather curt with their communications and seemed more accustomed to shutting noisy people down than to being helpful and providing the little courtesies that make business travel more agreeable. When I asked to speak with a manager, I just got the run around. An Expedia rep called and asked for a manager and also got run around. The "grab and go" breakfast was packaged muffins, cheap granola bars, or instant oatmeal and coffee. That was all. No fruit, no bagels, no juice, no water, no anything else. There were lots of families with lots of kids and lots of dogs and lots of noise.

This place was awful. The suite was filthy dirty- the floor hadn’t been mopped- maybe ever. My kids’ socks were black after walking around the room for just a few minutes. The door to the bedroom was off of the hinges so it didn’t close. No batteries in any of the remotes. No overhead lights or lamps in the living space so you couldn’t sit there after dark. The knob on the faucet fell off. The entire hotel smelled of weed. The staff person who checked us in was pleasant but she shared that there is no breakfast and that they falsely advertise. Even the hotel TV ad boasts a free breakfast just like home- that’s only if you eat a Nutrigrain bar and instant grits. We tried to get a cart to check out this morning and there were no staff members in sight. Most of the time they just put a sign up on the counter that they were out and the phone was off the hook. No one arrived until 6:30 today for check out and then they couldn’t print a receipt. I shared all of these complaints with the staff person and didn’t even get an “I’m sorry.” Do NOT choose this hotel.

Staff was lovely and the propery was clean and well-furnished. However, they have changed to a "select" hotel. No coffee or breakfast (and no coffee in room), no ice machines, and only vending machines instead of the pantry most extended stay hotels offer. The WORST is that they no longer provide any kitchen utensils, dishes, or tools. You have to purchase them. And if you want clean towels in less than 7 days, you have to pay to exchange them!

It was ok, but I think next time I would rather stay in a place that offers a continental breakfast.

When I first arrived I discovered there was no bathroom in the lobby. Once in the room it smelled clean but in the morning there were several roaches in the bathroom. I made the mistake of leaving my luggage on the floor so hopefully I did not take any roaches home with me. Both front desk staff were very friendly and accommodating. There was also no ice maker in the hotel. There were ice trays in the freezer which I filled up at 9:00pm when I arrived and they were almost frozen when I left at 9 am. They provided instant oatmeal, muffins, coffee and tea for breakfast.

The breakfast needs to Improve. They longer breakfast time No ice machine.

Destiny was our check in hostess and she was very pleasant and helpful. 👍 The hotel however, was sketchy at best. We rented a king suite and we ended up being in the basement which was the first floor. The room was spacious and comfortable but the breakfast was non existent. (No hot breakfast just a packaged muffin and a small granola bar. No coffee.🙁

This hotel is a bit off the interstate, but not to far. The staff (concierge) was kind, courteous and helpful. She is the only reason this review is not completely unfavorable. An id had to be left in order to use the luggage trolley. We booked a very large suite with two bed rooms, and a full kitchen, but there were no utensils, pots, pans or coffee pot in the room. All of these had to be requested and an id left with the desk. Then we would have had to cart them to our room and back. It was far to inconvenient and we couldn’t even eat our restaurant leftovers or make coffee, not that was complimentary coffee in the room.There were dirty towels hanging in our bathroom and the beds we hard and lumpy. The floors were filthy leaving our feet black. To top it off these was no hot breakfast. The only offerings were stale muffins, cereal bars and Luke warm, weak coffee. So, we had the added expense of another meal. We paid a premium price and all we received was a large, dirty room devoid of necessities. We will not book here again.