Best Western Golden Spike Inn & Suites
Property description
Enjoy a range of recreational amenities, including an outdoor pool, an indoor pool, and a hot tub. This hotel also features complimentary wireless internet access and a vending machine.
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Guest reviews
8.4
Very good
Based on 1,000 verified reviews
Who stays here?
Business
1%
Couple
36%
Family
52%
Group
7%
Solo
1%
What guests think
AI-generated summary based on recent guest reviews
At Best Western Golden Spike Inn & Suites, travellers often praise the convenient Black Hills location, friendly staff, and satisfying breakfast, while noting an older property with maintenance quirks, inconsistent cleanliness, and mixed pool and hot tub upkeep.
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10
Kyle
Oct 21, 2025
·
Stayed 5 nights
Everything
Everything
6
Alexander
Oct 16, 2025
·
Stayed 2 nights
There front desk staff was friendly and efficient. The breakfast options were great, however the staff did not keep the food filled. I heard at least 3 people ask if they were bringing more out and they were ignored, and we literally waited well over 30 minutes for the gravy to be restocked before finally leaving without getting the gravy. Not restocking the potatoes or sausage. They restocked the biscuits and the milk. All while the employees were standing at the entrance to the kitchen ignoring the requests of the people coming in for breakfast asking them if they were going to restock the food. The gravy literally never got refilled and sat empty during our entire breakfast. We have stayed here before and loved it, especially the breakfast. We tipped the serving staff last time and specifically brought cash to tip them again on this trip. Needless to say we kept our tip money. The staff was not efficient or attentive at all to the requests made by many guests, and they made many trips out to the buffet bar seeing the empty dishes and failed to refill the food. They just stood there watching people and chatting and ignoring the people who asked if they were bringing out more food to replenish the completely empty containers. We had such a great experience on our trip here last year we did not hesitate to book it again. Also, the hot tub was absolutely filthy. A gross film floating on the top and throughout the water is was truly disgusting. The pool was not much better.
There front desk staff was friendly and efficient. The breakfast options were great, however the staff did not keep the food filled. I heard at least 3 people ask if they were bringing more out and they were ignored, and we literally waited well over 30 minutes for the gravy to be restocked before finally leaving without getting the gravy. Not restocking the potatoes or sausage. They restocked the biscuits and the milk. All while the employees were standing at the entrance to the kitchen ignoring the requests of the people coming in for breakfast asking them if they were going to restock the food. The gravy literally never got refilled and sat empty during our entire breakfast. We have stayed here before and loved it, especially the breakfast. We tipped the serving staff last time and specifically brought cash to tip them again on this trip. Needless to say we kept our tip money. The staff was not efficient or attentive at all to the requests made by many guests, and they made many trips out to the buffet bar seeing the empty dishes and failed to refill the food. They just stood there watching people and chatting and ignoring the people who asked if they were bringing out more food to replenish the completely empty containers. We had such a great experience on our trip here last year we did not hesitate to book it again. Also, the hot tub was absolutely filthy. A gross film floating on the top and throughout the water is was truly disgusting. The pool was not much better.
8
Delmar
Oct 14, 2025
·
Stayed 3 nights
Numerous fix-up jobs needed to happen in the room and in the lobby and hallways.
Numerous fix-up jobs needed to happen in the room and in the lobby and hallways.
10
Juanita
Oct 14, 2025
·
Stayed 2 nights
Staff was so helpful. Linens & rooms very clean and everything smelled so fresh
Staff was so helpful. Linens & rooms very clean and everything smelled so fresh
10
MalaDonn
Oct 14, 2025
·
Stayed 1 night
Good breakfast. Well stocked with a good variety
Good breakfast. Well stocked with a good variety
601 East Main Street, Hill City, South Dakota, United States of America
Location
Located in Hill City, Best Western Golden Spike Inn & Suites is within a 15-minute drive of Custer State Park and Black Hills National Forest. This hotel is 11 mi (17.8 km) from Mount Rushmore National Memorial and 11.7 mi (18.9 km) from Mount Rushmore.
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