Name: Quality Inn & Suites Chattanooga West near Lookout Mountain
Address: 3540 Cummings Hwy, Lookout Valley, Chattanooga, Tennessee, United States of America, Chattanooga, Hamilton County, US
Price range: $69–$186 per night
Rating: 7.38

What guests think

Reviews of Quality Inn & Suites Chattanooga West near Lookout Mountain describe a convenient budget stop with friendly staff but upkeep problems, recurring cleanliness issues, and aging rooms, with mixed experiences on breakfast and amenities like the pool and elevator.

The location off I-24 is convenient for Lookout Mountain and road trips, with restaurants and stores nearby, though some mention an unappealing immediate area, tricky traffic when entering or exiting, and morning road noise. Overall, expect a no-frills budget stop where price and convenience stand out more than comfort.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Amenities draw frequent complaints: the indoor pool is often cold, dirty, or closed for work, and the elevator or other fixtures occasionally out of order. A few guests enjoyed the heated pool.

Related guest reviews

6

Kim

Feb 24, 2025

·

Stayed 1 night

The hotel was pretty nice for the price. Yea there was a few cosmetic things like paint peeling here and there but no biggie, it was clean the room was clean. The beds were a little hard and stiff but works ok for a night. The main reason we picked the hotel was for the indoor pool but for an indoor pool it was still a little too cool for us. The pool room was a but chilly and the water wasnt really warm, the kids loved it but for us adults it wasnt warm enough lol. They did have a small breakfast buffet that was included, consisted of waffles, scrambled eggs and sausage, biscuits and gravy and a few fruit and yogurt items and cereal, along with juice and coffee. Over all it was a decent place and would stay again.

2

Larka

Apr 11, 2025

·

Stayed 2 nights

We stayed at this property for the pool and both days it was mentioned the pool was too cold to even put your feet in. The ladies stated we turned the temperature up but something had to be not working correctly. Also, the hotel was very dusty and dirty. I am at an Urgent Care right now with my son having a diagnosed sinus infection.

4

Allen

Nov 13, 2023

·

Stayed 1 night

Looks good from the outside. Inside, not so good. Needs cleaning, painting, new carpet, elevator does not work, lots of miscellaneous items in disrepair.

4

Jennavieve

Jul 20, 2025

·

Stayed 2 nights

The property is very hat even with the AC on, there where holes in walls, the showers run too hot, the staff are rude, and the pool smelled like fish.

6

Edgar

Nov 26, 2023

·

Stayed 1 night

Public restroom and elevator was out of order. Peeling paint in the bathroom, broken drawers.

10

Steve

Mar 24, 2023

·

Stayed 2 nights

Our grandson really enjoyed the heated pool,

2

Christie

Apr 27, 2025

·

Stayed 1 night

The hotel was nothing like it was pictured . Nasty and the pool was so gross

2

Amber

Nov 23, 2023

·

Stayed 2 nights

I booked two rooms, mainly for the indoor heated pool. Both rooms had mold in the restroom and near the windows. Noticeable water damage was on the ceiling. The pool had a nasty greasy film floating on top of the water my daughter wasn’t able to go swimming. 20 minutes after arriving I tried leaving and getting refunded to go elsewhere but was unable to because I booked through Expedia. We stuck it out and stayed away from the hotel as long as possible.

4

Shelbie

May 1, 2023

·

Stayed 2 nights

The pool was under construction. They claimed that if you left toiletries at home they had them and didnt. Brealfast was not like other quality inn we stayed in.

4

Sweden

Sep 28, 2025

·

Stayed 1 night

Mold on the shower walls. The room was musty and even with the air conditioner on it was still very humid. Carpet needs to be replaced. Ice machine had a huge leak on the floor seeping into the hallway carpet.. Coffee machine was hard to fill up. NOT COMING BACK!

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Cleanliness

Many reviews cite poor cleanliness, including mold, strong odors, stained linens and carpets, and dirty bathrooms and common areas. A smaller number report clean rooms.

Related guest reviews

2

Gregory

Jun 22, 2025

·

Stayed 1 night

Was not what Trip Advisor said it was. It was very dirty. Room had used dental floss on floor broken drawer in dresser. Missing lamp and chair. Will never stay or recommend this to anyone. Mold on curtains and smelled like mold in hallways. Elevator was filthy. This was a horrible remodel that needs completely overhauled.

6

Taylor

Oct 18, 2025

·

Stayed 1 night

Room was not clean, the exhaust fan in th bathroom had rotting foundation around it in our shower. There was nastiness all over every wall. When we first walked in there was another individuals hair in the sink and floor which was evidence it was not clean. Stains all over the comforter.

2

Avette

Jan 4, 2025

·

Stayed 1 night

It had bugs and we was itching all night the sheets was dirty

2

Naomi

Jan 19, 2025

·

Very dirty and poorly unkept. Bathroom and walls had poop stains…

4

Judith

Oct 7, 2024

·

Stayed 1 night

I really did like the location. It is the perfect halfway point for the recovery work destination. I only slept and traveled on. Unfortunately the aged, worn carpet has not been replaced. the doorway carpet was torn away from the tack strip in the doorway on the floor. the bathroom had dirt and hair in the corners - not clean. the walls had dark splatters on them by the sink outlet. A simple vinegar-water or spray cleaning would have helped the walls. There was a slight mildew smell as I entered the Room. There was a hair was on top of the trial shampoo. glad I brought my own. Staff was polite.

2

Kathleen

Jun 4, 2025

·

Stayed 1 night

Upon getting my room, it was not clean enough for my standards. I requested another room which I did get but it still was not very clean and it was ran down and not in very good shape

2

Kevin

Jan 3, 2023

·

Stayed 1 night

Moldy stinky nasty

2

khyati

May 8, 2025

·

Stayed 1 night

Very dirty smelly We did not even take shower at this horrible place We went late nigh by the time my kid was asleep so we did not change But very disappointed..

2

Zachary

Oct 1, 2025

·

Stayed 2 nights

The people were very very nice. Please be clear. Great folks. The building may just need to be knocked down. Holes in room walls. Hallway outside room was silent hill lever horror. Fridge was off but I turned it on and it worked but smelled of fish or something deal more and more as the stay went. Ac was off and room was 80 upon arrival. Gross. Smelly. Bathtub and all carpet and surfaces dirty. All. Looked like a prank. We stayed in an air bnb for same price instead. Gross. Nice people though. :)

4

Sweden

Sep 28, 2025

·

Stayed 1 night

Mold on the shower walls. The room was musty and even with the air conditioner on it was still very humid. Carpet needs to be replaced. Ice machine had a huge leak on the floor seeping into the hallway carpet.. Coffee machine was hard to fill up. NOT COMING BACK!

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AI-generated summary based on recent guest reviews

Rooms

Rooms are generally dated and show wear, with maintenance problems such as damaged walls, broken fixtures, and older TVs; some report weak or inconsistent A/C. A few guests found beds comfortable or rooms quiet.

Related guest reviews

6

Catherine

Apr 1, 2025

·

The faucet handle fell off when we turned on the water, the carpet had many stains, the walls were patched but not painted. Mainly poorly maintained.

6

Brian

Mar 9, 2024

·

Stayed 1 night

The rooms and hallways are in desperate need of an overhaul. The first room we got, the toilet didn’t work, the 2nd room was sorely in need of an upgrade. Peeling plaster in the bathroom, and took the tv about 10 minutes to boot up.

6

Diane

Sep 14, 2025

·

Stayed 1 night

The hotel really needs some interior renovations… paint peeling off the walls, etc.

6

Mary

Mar 8, 2025

·

Stayed 1 night

The ceiling and walls are water damaged alot

4

Carman

Jun 8, 2025

·

Stayed 1 night

Room had a musky odor. The bed mattresses were worn out and need to be replaced. The hotel is very outdated.

6

Jorge

May 5, 2025

·

Stayed 1 night

Need to remodel tvs areold the places are worn out

6

Patricia

Feb 22, 2025

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Stayed 1 night

Bedspread had spots on it. TV remote the back cover was broke. The low table - the drawer was broke and sitting crooked. Lamp on the table had missing pieces. Furniture was in poor condition.

8

Wanda

Jul 29, 2025

·

Stayed 1 night

Very comfortable beds!!

6

Jorge

Jun 21, 2025

·

Stayed 1 night

The TV isn’t working. The pillow was uncomfortable.

6

Connie

Dec 29, 2024

·

Stayed 2 nights

This hotel was a little outdated inside and needed repairs. In our room above the window, the ceiling was coming loose and the wall in the bathroom needed to be repaired also. We got a suite and we liked it. It’s just an older hotel.

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Service

Staff feedback is mixed: many describe friendly, helpful front-desk teams, while others report rude or unwelcoming interactions and slow or confused check-ins. One review raised a concern about room access despite a Do Not Disturb sign.

Related guest reviews

10

Shaan

Dec 5, 2025

·

Stayed 1 night

Front desk personel was great, room was in good working order. Would stay again in the future.

4

Jeff

Apr 4, 2023

·

Stayed 2 nights

Woman working the front desk at check in was very rude and room was not very clean.

8

Ann

Dec 27, 2023

·

Stayed 1 night

The check in person was having trouble with the computer. It just took lot longer than ever before.

10

Margarita

Sep 3, 2023

·

Stayed 1 night

Friendly staff, clean and quiet

2

Ginger

May 31, 2025

·

Stayed 1 night

Reception was rude because I had booked thru Expedia for better price. Outside building has had face lift but once you walk thru the doors…nasty, nasty, nasty. I can’t even phantom how bad this place is. Our room literally had rotten wholes in the wall all around the ac unit. The ceiling above ac unit was falling down. The window was broken and wouldn’t open. The window was so nasty you could barely see out it. The ceiling was cracked broken and they had tried to patch. The elevator nasty nasty. The carpet in the halls were disgusting so nasty and worn they were just tearing away like a wore out sweater would. I can honestly say I’ve never seen anything like it in my life for a hotel service and I hope I never have to experience it again. We should have left but was just to tired after our drive. Next time I will leave and will be more cautious how I book a stay.

4

Joseph

Jan 7, 2024

·

Stayed 1 night

Staff did not seem to have a grasp of reservation system. Took to long to checkin.

4

Angela

Mar 24, 2025

·

Stayed 2 nights

After leaving a DO NOT DISTURB tag in the door before we left we came back to find a make up bag type item on our vanity that WAS NOT OURS! Full of prescriptions and other items. Took to front desk and nobody had a clue as to who it belonged to. ( name on medication bottles) stating that they had no employees by that name! THEN WHO WAS IN OUR ROOM? Shouldn’t have been ANYBODY as there was a tag on the door knob anyway! Not happy at all about this experience!

4

Robin

Jul 7, 2024

·

Stayed 1 night

The room itself is fine, a little dated, but the service here sucks. Lady at the front desk barely made eye contact, no greeting, just held her hand out and said "ID", then literally shooed us toward the elevator after she handed me the key card, like we were on her nerves. Must be super annoying when people interrupt your day by saying hello then having the audacity to expect you do the job you payed for. Get to the room and find a king size bed with 4 pillows but the pillows are throw pillows, like 1 foot by 1 foot. I went back to the desk to ask for extra pillows and the women looked at me like I just asked a fish to climb a tree. We got one extra pillow, also a throw pillow, and you\'d have thought it was made of gold the way she acted when she gave it to us. Sign on the desk says they can help with almost anything you need, just ask.... apparently that does not extend to proper pillows...in a hotel. I\'m glad we\'re only staying one night. We won\'t be back.

10

Cynthia

Sep 3, 2025

·

Stayed 1 night

The staff at this hotel were really very nice, especially Michelle. There were two others there very pleasant. Unfortunately, I had left some luggage and had driven hours away. I called the hotel in a panicked state and Michelle reassured me my luggage was there. I drove back to get it and there was another lady working the front desk who was so lovely and helpful. They are very nice staff at this hotel and it is to their credit.my hotel room was clean and nice. I recommend.

10

Felicia

Dec 17, 2023

·

Stayed 1 night

The place was nice, clean and your staff is very professional and polite. Than you for everything

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AI-generated summary based on recent guest reviews

Location

Convenient stop off I-24 for Lookout Mountain and nearby dining, with several noting easy access for road trips. Some found the immediate area less appealing, traffic in and out difficult, or morning noise from the street.

Related guest reviews

8

spence

Mar 15, 2024

·

Stayed 1 night

A great location. Was able to get much needed rest

10

Lisa

May 12, 2025

·

Stayed 1 night

Good area with lots of restaurant options.

10

TRUC

Jul 17, 2024

·

Stayed 2 nights

Room clean., outside normal, breafast good, near street so very noises in the morning, very easy to accessed many main attraction

4

Judith

Oct 7, 2024

·

Stayed 1 night

I really did like the location. It is the perfect halfway point for the recovery work destination. I only slept and traveled on. Unfortunately the aged, worn carpet has not been replaced. the doorway carpet was torn away from the tack strip in the doorway on the floor. the bathroom had dirt and hair in the corners - not clean. the walls had dark splatters on them by the sink outlet. A simple vinegar-water or spray cleaning would have helped the walls. There was a slight mildew smell as I entered the Room. There was a hair was on top of the trial shampoo. glad I brought my own. Staff was polite.

8

TERESA

Jul 24, 2025

·

Stayed 1 night

Clean and right off the highway. Lookout Mountain is a great area to stop for the night.

2

Joyce

Jun 25, 2023

·

Stayed 1 night

Location is absolutely terrible! Getting into and out of parking lot virtually impossible with constant heavy amounts of traffic. Front desk receptionist was rude and not helpful with questions I had. Our room had an awful odor and I don’t think the air conditioner was working because it only would blow warm air. I was disgusted when I turned down the sheets and there was stains on them. To top it all off when I went to go use the bathroom there was what looked like feces on the wall. Worst experience ever. We did end up leaving almost immediately due to a family emergency, but we’re discussing looking for another place to stay regardless.

10

Karen

May 28, 2023

·

Stayed 1 night

Quick overnight convenient stop overnight

8

Janet

Jun 4, 2024

·

Stayed 2 nights

Staff was great!! Area around hotel was not very appealing.

8

Karin

Jul 7, 2025

·

Stayed 3 nights

Good and clean place with a convenient location to hiking areas and Chattanooga city center. I was initially concerned about my room location (that’s what i get for the special rate - hah!) which was literally right across from the elevator and ice machine (the ice machine is only in the 3rd floor, so that was a bonus), but with the AC running I never really heard any noise from the hallway. The room clock was broken so none of the buttons were functional and the display kept blinking. Unclear why the property manager doesn’t fix/replace it, but since the power outlets on it were working, I wasn’t really bothered by it. Overall, I would definitely come back to stay here.

6

Timothy

May 1, 2024

·

Stayed 1 night

Outstanding location off I24; very reasonable hotel price; check in at Service Desk needs improvement, with more of a welcome and providing any information needed. Probably a need for more training of personnel.

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Dining

Breakfast feedback is mixed: several call it poor or very basic with limited options and weak coffee, while others found it acceptable or good for the price. On balance, expect a simple breakfast rather than a standout meal.

Related guest reviews

2

Marcie

May 12, 2025

·

Stayed 3 nights

The breakfast was not good. Our shower head was broken. The toilet never stopped running. There were insects in our room. The dumpster doors banged all night. It felt uncared for. Never staying at a Quality Inn ever again.

6

Kim

Feb 24, 2025

·

Stayed 1 night

The hotel was pretty nice for the price. Yea there was a few cosmetic things like paint peeling here and there but no biggie, it was clean the room was clean. The beds were a little hard and stiff but works ok for a night. The main reason we picked the hotel was for the indoor pool but for an indoor pool it was still a little too cool for us. The pool room was a but chilly and the water wasnt really warm, the kids loved it but for us adults it wasnt warm enough lol. They did have a small breakfast buffet that was included, consisted of waffles, scrambled eggs and sausage, biscuits and gravy and a few fruit and yogurt items and cereal, along with juice and coffee. Over all it was a decent place and would stay again.

10

Audrey

Dec 27, 2023

·

Stayed 1 night

I felt like we were taking a chance given some of the reviews. Happy to report we had a great night's sleep in a mostly clean room (better vacuum and prior soap bar still in the shower) and breakfast was served in a clean room with normal lodging fare. The surrounding area seemed safe for our stopover (DC to Bossier City). The Quality Inn is in a beautiful building and great location for cross country travelers needing to stop for the night. Staff were friendly. Elevator fast and operational (buttons did not light up but still stopped on our floor). I wrote up criticism, but they are given an excellent rating because the price was fantastic. If you get it at a great price, does not seem fair to rate it poorly. Ignore those reviews, unless items worn from use bother you dearly. We would definitely book again, especially if the price was right. BTW, Murphy Gas and Walmart right behind them for quick items to get back on the road.

10

Daniel

Aug 21, 2023

·

Stayed 1 night

Great breakfast

6

Mary

Apr 7, 2024

·

Stayed 3 nights

Very dirty, wall peeling and crumbling. Carpet and sheets stained and torn. Broken drawers. Breakfast was average. Eggs were powdered. Coffee was hot but terrible tasting. Only things offered at the Coffee bar was black tea, sugar, Splenda and half n half.

8

Jeff

Jun 17, 2023

·

Stayed 1 night

Staff was friendly, check in was easy. Room smelled a bit musty and the air conditioner could use a cleaning. Needs some work overall. Good sized rooms, comfy beds, decent breakfast in the morning.

6

Tracy

Jun 14, 2025

·

Stayed 1 night

Staff left a maintenance door open a on the ground floor making the hot. I did not inquire about the issue, but the heat and air may need upgrade. The rooms were very clean. And the clerks were friendly and helpful. The breakfast buffet was very cheap. None of my grand children would eat the food.

6

Abhishek

Sep 6, 2024

·

Stayed 1 night

Bathroom door was not able to lock from inside Didn’t have a much option on breakfast

10

Susan

Jun 29, 2023

·

Clean, breakfast was good and staff was all very nice and helpful!

8

Ceth

May 6, 2025

·

Stayed 1 night

The price is great , you even get some breakfast Have stayed here 3 times now as we pass through. Will stay again in the future

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AI-generated summary based on recent guest reviews

Month	Average price
January	$57
February	$57
March	$64
April	$72
May	$66
June	$80
July	$82
August	$76
September	$69
October	$77
November	$68
December	$62

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15 $73	16 $69	17 $69	18 $82	19 $78
20 $73	21 $73	22 $73	23 $73	24 $73	25 $101	26 $110
27 $82	28 $78	29 $82	30 $82

Su	Mo	Tu	We	Th	Fr	Sa
				1 $91	2 $154	3 $154
4 $93	5 $94	6 $78	7 $84	8 $84	9 $158	10 $186
11 $89	12 $84	13 $84	14 $86	15 $121	16 $167	17 $177
18 $103	19 $89	20 $89	21 $94	22 $121	23 $177	24 $177
25 $94	26 $108	27 $98	28 $103	29 $108	30 $160	31 $149

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Monthly average prices

About this property

Location

Room options

Room, 1 Queen Bed, Accessible

Standard Room, 1 King Bed

Suite, 1 King Bed

Suite, 2 Queen Beds

Standard Room, 2 Queen Beds

Guest reviews

Good

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

FAQs about Quality Inn & Suites Chattanooga West near Lookout Mountain

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