Name: The Hotel Chalet at The Choo Choo
Address: 92 Choo Choo Avenue, Southside Historic District, Chattanooga, Tennessee, United States of America, Chattanooga, Hamilton County, US
Price range: $144–$333 per night
Rating: 8.88

What guests think

The Hotel Chalet at The Choo Choo draws praise for its unique train‑car stays and vintage style, friendly service, very comfortable beds, powerful showers, and a walkable location near restaurants, bars, and the Signal concert venue.

Guests enjoy the inviting pool and courtyard areas, plus convenient on‑site options like a coffee bar and the Elsie’s Daughter restaurant. Common drawbacks include paid or limited parking and notably dim lighting in many rooms. Some reviews also mention occasional odors, event or hallway noise, and intermittent A/C or TV‑Wi‑Fi problems, especially in train cars. Expect a characterful, comfortable stay with lively surroundings and a few practical trade‑offs.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Heated pool and attractive courtyard/lounge areas get repeated praise, and there’s an on-site restaurant, bar/coffee bar, and a small gym. Downsides are paid or limited parking and occasional gym equipment access issues.

Related guest reviews

10

Tristen

Jun 16, 2025

·

Stayed 2 nights

Me and my girlfriend decided to checkout Chattanooga for a couple days and stayed at The Chalet at Choo Choo. Check in really set the tone, as the hotel staff greeted us at the door opening the door for us to then easily check in at the desk where the staff was welcoming and informative! The hotels decor is really incredible and has neat train car rooms you can book! The hotel also has good amenities with the pool, snack bar, and a very good restaurant basically attached to the hotel.

10

Stacey

Oct 6, 2025

·

Stayed 2 nights

Staff was excellent. Very friendly and helpful. Excellent latte at the cafe. Best breakfast ever at Elsie's daughters restaurant.

10

rick

Oct 7, 2025

·

Stayed 2 nights

Pool area was relaxing. Great surrounding area for restaurants. Rooms were unique and fun!

8

Larry

Dec 13, 2025

·

Stayed 1 night

Added on a parking fee without notifying us! Not happy.

10

Valencia

Jul 7, 2025

·

Stayed 1 night

Not enough parking but everything else was great.

10

Hilari

Apr 27, 2025

·

Stayed 2 nights

Beautiful and well appointed rooms and common areas. Gym had limited though nice equipment and was clean and functional. Pool area was nice, parking was easy, and we didn’t use our car the whole weekend because of the location was incredibly convenient to public transit and/or exploring on foot. Would definitely stay here again and hope to eat at Elsie’s Daughter next time.

10

susan

Oct 8, 2025

·

Stayed 1 night

Was a wonderful stay in this unique hotel. I just hate paying $20 to park in their parking lot.

10

Owen

Oct 11, 2025

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Stayed 1 night

Wonderful. Very comfortable. Clean. Lots of meal and snack options. Pool area was great. Only con was the sound- the doors closing from other rooms was loud.

6

Gregg

Aug 31, 2025

·

Stayed 3 nights

Staff was awesome. Lots of other minor issues that added up, parking as most people mention is really bad, and $18 per day.

8

Tanya

Feb 9, 2025

·

Stayed 2 nights

The hotel was beautiful and just a neat place to stay. We enjoyed the lobby and nearby restaurantss. Slightly disappointed that they didn’t have an ice machine but we were able to get ice from the cafe in the lobby. Only other disappointment was that the cardio Echelon treadmills and the machines weren’t working (wanted sign in and password) and the hotel staff did not know how to get them to work.

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Cleanliness

Overall cleanliness is rated highly across rooms and common areas. A few guests reported musty odors or isolated housekeeping lapses.

Related guest reviews

8

Heather

Aug 7, 2025

·

Stayed 1 night

The physical room itself was wonderful. It was beautiful and incredibly clean. The only downside was the smell. as soon as you walked in the door it smelled musty and also like sewage.

8

Britney

Apr 5, 2025

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Stayed 1 night

Such a sweet and unique property right by the now defunct Central Train Station, great restaurant, CHARMING rooms, can stay in a train car if you choose it, heated pool and the cutest gym you have ever worked out in! My room was spotless but the public areas - halls, stairs and lobby needed a serious vacuum.

8

Angela

Mar 3, 2025

·

Stayed 1 night

We stayed in a train car for my husband’s birthday. The complimentary toiletries are regular sized bottles of shampoo, lotion etc that were opened and used by previous guests. I thought this was odd. We usually bring our own toiletries anyway but we were just staying one night so we’d packed light. Cleanliness was okay, the bed and couch were pristine. The shower looked like it was growing Serratia in some of the grout? at the bottom. We didn't report this because I wasn’t going to shower without unopened toiletries anyway. There were little things like a spot of toothpaste on the bathroom light and dirt/hair in the corner of the floors in the bathroom and in the floor by the bed. The heated floors in the bathroom were nice. The room listing says the rooms are soundproof but I could hear the people beside us talking and it’s not like they were yelling. and of course I could hear kiddos yelling outside but I mean that’s any room, I guess. Check in was easy, staff were wonderful and the property is gorgeous.

8

Sarah

Oct 13, 2025

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Stayed 1 night

The hotel was great - except for one thing. The entire hotel smelled musty and a little moldy. When I visit Chattanooga, I typically stay at the Moxy. They were booked for the weekend, so I made reservations at the Choo Choo. I stayed there in March and enjoyed my experience. This time the smell of the hotel really affected my husband's sinuses. We even went to the Food City nearby and purchased an air freshener to spray in the room.

2

Sandra

Aug 28, 2025

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Stayed 1 night

Floors were extra dirty room patio door was unable to close, old and needs repair and upkeeping reminded me of the shining

10

Sophie

Oct 12, 2025

·

Stayed 2 nights

Beautiful interior! The room and amenities were clean

10

Jason

Jul 13, 2025

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Stayed 2 nights

The Hotel Chalet is a delightful boutique style hotel conveniently located in the best part of Chattanooga. The room, pool, and grounds were excellent as was the service and staff. The restaurant adjacent to the hotel, Elsie’s Daughter, was also fantastic and highly recommended.

10

Donna

Oct 21, 2025

·

Stayed 1 night

Clean, quiet, comfortable bed, excellent shower, friendly and helpful staff

10

Ashley

Apr 27, 2025

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Stayed 1 night

Beautiful, well maintained property. Room was amazing and so clean! Will definitely be back on our next Chattanooga trip!

10

Emma

Sep 29, 2025

·

Stayed 1 night

Wonderful hotel! All around great. Clean and friendly service.

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Rooms

Rooms are stylish, comfortable, and often spacious, with standout showers and quality beds. Repeated complaints cite very dim lighting, occasional noise and A/C or TV‑Wi‑Fi issues, and some train‑car rooms feeling dark or warm.

Related guest reviews

6

Richard

Nov 10, 2025

·

Stayed 2 nights

We stayed in a RR car (instead of standard hotel room), while words like cute and quaint come to mind, I don't recommend it except for the experience. The RR car room was very dark and there are no tables or counterspace. We also had an issue with parking. There was a wedding in the ballroom our second night so there were no parking spaces in the hotel lot. We were shocked when the deskclerk told us "well then you'll have to pay to park in the garage" - nearly a block away. That wasn't going to happen but finally a wedding guest left and we were able to get 1 space. Don't know about the next people. Room was clean and quiet and staying at the Choo Choo with restaurants, bars, and shops is nice but not sure I would do it again

10

Craig

Nov 29, 2025

·

Stayed 5 nights

The Hotel is beautiful. The rooms were in excellent condition and the beds were so comfortable. They have the best hotel shower I’ve ever used. The stay was superb.

6

Gina

Aug 29, 2025

·

Stayed 1 night

This hotel was nice but two major issues we had. I like to read in bed and they had no lighting only a dim night light near the bed. Also the tv kept pixelating all night like the wifi or connection was bad. At first we thought it was the channel but it did it on all channels. It was also very loud with people walking up the hallway late at night.

6

Ann

Sep 16, 2025

·

Stayed 2 nights

Very good location and parking. Room adequate but very poor lighting. Stayed two nights but no cleaning/servicing during our stay. Concierge very helpful and adjacent bistro Elsie’s daughter was excellent. Overall a good place to stay but could do with a little updating maybe.

4

Todd

Jul 29, 2025

·

Stayed 1 night

I had such high expectations for this unique stay but it just wasn’t. It was a great concept of turning train carts into a hotel room but they should make sure it stays cool with AC working! Checked in with 89 degrees inside with AC not working, maintenance came out and got the air flowing but 30 mins later, showing 90 degrees….. Asked for a refund and got out of there. It seems that these carts run hot in summer days and cant keep it cool enough? I asked people who were in the other cart room and their ac works but wasn’t going below 81 degrees. The main building had issues too, they lost power for few seconds and got it back but it took out their computer and phone system where they were not able to get me the refund there and had to contact Expedia. People were not able to check in either, had a long line. Also keep in mind you can hear everything from outside people talking and cars and stuff. Im sure people outside can hear you talking inside the cart if you talk loud enough.

10

Scott

Aug 11, 2025

·

Stayed 1 night

Without question, the best shower I have ever had. Water pressure was awesome! The rooms are huge, the bed very comfortable and you cannot beat the location. This was my 3rd time here and won't be my last.

6

Chad

Jul 25, 2025

·

Stayed 2 nights

It was a great stay but my room was at 75 degrees the whole time. They tried to fixot but it did not fix a thing.

10

Stuart

Nov 20, 2025

·

Stayed 4 nights

Nice clean and spacious room

10

Stefanie

Aug 29, 2025

·

Stayed 1 night

Comfortable, spacious room. Unique style. One down side is lighting in the room is very dim.

8

Jennifer

Aug 10, 2025

·

Stayed 1 night

The property was beautiful and quiet. We only had an issue with WiFi.

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Service

Staff are broadly described as friendly, helpful, and responsive, with quick check-in and standout bell/concierge support. Some guests noted unclear charges or inconsistent front-desk communication and limited routine housekeeping.

Related guest reviews

10

Kelly

Jun 5, 2025

·

Stayed 2 nights

This hotel seems to have had a recent update. Our room was so clean and beautiful and the whole property is interesting and well-maintainers. Staff was friendly and helpful. We were in walking distance of a good bit of stuff to do. Check out the Sunday Market if you are in town for the weekend. Our only complaints- -the girl at check in didn't clearly state the cost of incidentals -dark paint throughout the hotel made it difficult to see We would stay here again.

8

amy

Aug 3, 2025

·

Stayed 4 nights

They did not make beds. They did not give enough wash clothes. I have VIP status with Expedia and they did not acknowledge it. When I checked in the gentleman was not helpful and did not really want to interact. The hotel is nice and over all I did enjoy my stay.

6

Carolyn

Aug 25, 2025

·

Stayed 2 nights

Front Desk was very unhelpful. Charges to card were done but not told why and what they were for. No one at desk seemed interested in my concerns.

10

Amberly

Dec 9, 2025

·

Stayed 2 nights

Quick check in, neat hotel, clean rooms.

10

Dana

Oct 14, 2025

·

Stayed 2 nights

Loved the opportunity to stay at such an iconic hotel in historic Chattanooga. Staying in the old box car was an awesome and memorable experience. The staff was friendly and helpful. We had a light out in the bathroom and I needed to be able to do my makeup as I was getting ready for my wedding, but maintenance came by immediately to bring a new bulb. So much to do in the area, no matter what your reason is for visiting. Overall I would highly recommend staying at this hotel if you’re looking for the “Chattanooga experience”.

10

David

Sep 4, 2025

·

Stayed 1 night

Friendly - Manager, Sam Militello and his team were professional and helpful.

10

Joshua

Mar 19, 2025

·

Stayed 2 nights

I would have given The Hotel Chalet a 4 star, as it was a good hotel. The service and friendliness provided by Cory their bellman is what forced me to give this hotel 5 stars. The hotel itself has a fun theme and the rooms are cool and spacious. The front desk was nice, but did not show much personality. Cory was extremely helpful, knowledgeable of the area, provided a tour of the hotel. That hotel needs to do what they can to keep him, because he made the stay great as opposed to decent to good.

10

Victor

Sep 28, 2025

·

Stayed 2 nights

EVERYTHING WAS ABSOLUTELY AMAZING AND THE STAFF ARE VERY FRIENDLY AND AMAZING The concierge DIAN is absolutely FABULOUS..

10

Kristopher

Jun 18, 2025

·

Stayed 2 nights

Great Customer Service, easy check in and they go the extra step to make sure you have everything you need and your happy . Super cool decor definitely will stay again

6

Mark

Nov 30, 2024

·

Stayed 1 night

I love this hotel. My check in however hit a snag. I needed two rooms and one was not ready. The woman at desk said she would text me shortly when room was ready but never did. After lunch I went to desk and it was never put in computer for second room so I had to go through check in all over again. A bit inconvenient. This will not deter me from staying again in future.

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Location

Walkable to many restaurants, bars, and attractions, with easy access to The Signal and a free shuttle. A few guests felt the immediate area could seem run-down or noisy at times.

Related guest reviews

10

William

Oct 20, 2025

·

Stayed 1 night

Very nice. Has a vintage feel to the hotel and rooms. Great location

8

Cage

Nov 19, 2025

·

Stayed 1 night

Location was the draw. Great stay!

10

David

Apr 6, 2025

·

Stayed 1 night

Downtown walkable and lots to do and see

10

Cheryl

Oct 5, 2025

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Stayed 1 night

We loved that we could ride the free electric shuttle downtown to eat and shop!

10

The

Mar 2, 2025

·

Stayed 2 nights

Perfect place to stay if you have an event at The Signal. We were able to walk across the parking lot. It was clean and had lots of dining walkable. Would definitely stay here again.

8

Rachel

Oct 28, 2025

·

Stayed 2 nights

Great renovation. Easy walkable to restaurants….the area has been revamped.

10

Sonia

Oct 27, 2025

·

Stayed 1 night

Great location with convenient parking and really comfortable beds and robes.

10

Adam

Feb 27, 2025

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Stayed 3 nights

A true gem in an area that looks to be coming out of a long period of decay.

8

Lawrence

Sep 19, 2025

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Stayed 2 nights

I was centrally located for the area we wanted to visit. Never used our car during our 2 day visit. safe streets with numerous restaurants , bars and Brew Pubs.. No complimentary breakfast, however, three fine Breakfast offerings 5 minute walk away. Great Location for concerts at The Signal

8

Anthony

Aug 27, 2025

·

Stayed 3 nights

While the train car was very clean and quiet, the area around the hotel is extremely run down.

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Dining

Elsie’s Daughter and the coffee bar are frequently praised, and there are many dining options nearby. Breakfast isn’t complimentary and morning choices can be limited or inconsistent.

Related guest reviews

10

Rebecca

Sep 21, 2025

·

Stayed 1 night

Great location, restaurant on premises was great! Love the live music by the pool

10

Stacey

Oct 6, 2025

·

Stayed 2 nights

Staff was excellent. Very friendly and helpful. Excellent latte at the cafe. Best breakfast ever at Elsie's daughters restaurant.

10

Lindsay

Sep 26, 2025

·

Stayed 2 nights

We originally booked the Street Car suite to stay in and when we checked in, it was having maintenance, so they upgraded us to the larger suite inside the hotel and it was very nice. The bed was the most comfortable bed I have slept in, in a hotel. We didn't take advantage of the pool because the weather wasn't very nice. It was walking distance to restaurants and bars nearby. The coffee shop in the hotel was convenient.

10

Ryan

Aug 7, 2025

·

Stayed 1 night

The style and decor of this hotel was amazing. Definitely a boutique hotel feel which I wasn’t expecting. The dining and drinking options connected to the property were eclectic and very enjoyable. I will certainly book here again when in the area.

10

Cindy

Mar 25, 2025

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Stayed 1 night

I had a lovely stay. The only problem is the coffee bar/bakery, the bagels we were served were old. Other than that my stay was wonderful.

10

Drew

Aug 7, 2025

·

Stayed 1 night

Such a unique stay, that is perfectly decorated and clean . It is also a very walkable place , many nearby places to eat and enjoy yourself. The pool was spectacular and not to mention the restaurant on the property, one of the best meals I’ve had.

10

Kellee

Sep 17, 2025

·

Stayed 1 night

Samual was very helpful in accomodating our experience and the visit was amazing with fresh scents in the bathrooms to comfy beds and soft linens. The barista made amazing lavender vanilla latte also!!

10

Jason

Jul 13, 2025

·

Stayed 2 nights

The Hotel Chalet is a delightful boutique style hotel conveniently located in the best part of Chattanooga. The room, pool, and grounds were excellent as was the service and staff. The restaurant adjacent to the hotel, Elsie’s Daughter, was also fantastic and highly recommended.

10

Lisa

Aug 11, 2025

·

Stayed 3 nights

Expedia is not clear about the room options on their website. I thought I was reserving the room aboard the restored rail cars. We ended up in the hotel with a lovely regular room. Super disappointed! If you want the sleeper rail cars, you must select “deluxe sleeper.” Lovely elegant 1940s decor throughout the site. Food at Elsie’s Daughter was delicious but small portions. Several other good restaurants and Clumpie’s Ice Cream within walking distance.

10

Jun

Sep 2, 2025

·

Stayed 1 night

Pleasant stay, and the whole family enjoyed it. The breakfast was not complimentary and had limited options, consisting only of coffee and croissants.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$130
February	$130
March	$166
April	$170
May	$185
June	$182
July	$172
August	$141
September	$168
October	$194
November	$196
December	$152

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15 $212	16 $210	17 $211	18 $264	19
20 $171	21 $191	22 $169	23 $173	24 $213	25 $333	26
27 $267	28 $153	29 $153	30 $168

Su	Mo	Tu	We	Th	Fr	Sa
				1 $154	2	3
4 $144	5 $154	6 $169	7 $169	8 $169	9	10
11 $169	12 $153	13 $169	14 $170	15 $169	16	17
18 $305	19 $169	20 $173	21 $173	22 $187	23	24
25 $170	26 $169	27 $174	28 $172	29 $177	30	31

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Monthly average prices

About this property

Location

Room options

Chalet Suite

Chalet 2 Queen Beds

Chalet King Accessible

Chalet 2 Queen Beds Accessible

Chalet Suite Accessible

Deluxe Room Sleeper

Chalet King

Suite Macarthur

Guest reviews

Fabulous

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about The Hotel Chalet at The Choo Choo

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