Name: Holiday Inn Express Hotel & Suites Chattanooga-Lookout Mountain by IHG
Address: 3710 Modern Industries Parkway, Lookout Valley, Chattanooga, Tennessee, United States of America, Chattanooga, Hamilton County, US
Price range: $97–$223 per night
Rating: 8.17

What guests think

At Holiday Inn Express Hotel & Suites Chattanooga-Lookout Mountain by IHG, travelers often note friendly staff, convenient highway access to Lookout Mountain, and generally clean, comfortable rooms, but also report inconsistent housekeeping, recurring maintenance problems, and noticeable interstate noise.

Breakfast feedback is mixed, ranging from excellent and well stocked to limited or poorly managed with broken machines and items running out. Facilities draw comments about a small, chilly indoor pool and occasional elevator issues, while parking is easy. Overall, you’ll get a practical stopover with decent comforts, but variable upkeep and potential noise.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Guests mention a small indoor pool that is often cold and occasionally cloudy, plus intermittent elevator issues; parking is easy.

Related guest reviews

10

Jack

May 3, 2024

·

Stayed 1 night

Ample FREE parking. Lobby seemed clean and modern. Room quite nice. Comfy chair. Air conditioner was working well. Price was reasonable.

8

DONNA

Jun 17, 2024

·

Stayed 2 nights

The floors near the elevator are sticky and dirty. One of the two elevators was out of service. The hotel was very busy/full. This morning, there was no breakfast because the cook did not show up. There was some yogurt, sweet rolls, but no coffee or hot water for tea. The front desk offered me a refund but since I booked through Expedia I have to contact Expedia and they will have to contact the hotel to arrange a refund for not having a breakfast. One big reason we stay at Holiday Inn Is for the breakfast which is convenient and good.

10

Kathy

Jun 22, 2025

·

Stayed 2 nights

The pool wasn’t up to par. It was kind of green.

8

KEVIN

May 6, 2023

·

Stayed 1 night

Nice hotel, decent hot breakfast. Decent pool. Not a bad stay

10

Corey

Jul 14, 2025

·

Stayed 1 night

The pool was small and cloudy but the rooms and hotel where immaculate

8

melvin

Jul 1, 2024

·

Stayed 1 night

Breakfast was fresh, large selection, peson on duty to refresh items and clean up any spills. La quinta in knoxville had front desk person, tasked with other tasks managing breakfast whick was a disaster.

10

Kayla

Feb 17, 2025

·

Stayed 1 night

Everything was great except the indoor pool was freezing! 😂

8

jeanne

Mar 17, 2024

·

Stayed 2 nights

i changed to the holiday inn because of the in door pool.but the water was so co ld we could not go in. i asked the lady at the deck and was told that the heat was on. i would like to see her get in it. so i paid more for something i could not use. we will not stay there again

6

Matthew

Jul 27, 2023

·

Stayed 1 night

We just stayed for one night in room 403 on our road home to Disney. It was right off the interstate which made getting off and back off the road easy. The elevator was a bit shaky but I only had to use it twice. Once to get to my room and once again to check out the next morning. I was able to get dinner door dashed right to my hotel room. We did have some shaking in the room from our arrival until around 1 in the morning . I think maybe guests in another room near us were jumping or something. I initially thought it might be from the elevator but we didn’t feel it at all the next morning and the elevators were constantly going. It seemed clean and well maintained. The shakiness of the elevator and the jumping from a near by room were my only complaints. Staff was friendly breakfast was a typical hotel breakfast. The shower and toilets worked fine. It was good for a one night stay.

10

Teresa

Jun 15, 2023

·

Stayed 1 night

We stayed one night and we were happy all around. Friendliness, clean, quiet. Had every thing we needed, close to where we were going, places to eat, laundry facility, gym, free parking, free hot breakfast.

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Cleanliness

Cleanliness is mixed: several reviews report bathroom mold/mildew, musty odors, or hair and stains on linens, while others found rooms and common areas clean.

Related guest reviews

6

Angel

Oct 18, 2025

·

Stayed 1 night

Unclean Room & Poor Management My family and I booked a room that sleeps 6. When we arrived, the bathroom had mold stains in the shower ceiling, a permanent brown stain in the tub, and a strong stale odor in the room. We could not even shower in the bathroom. When I notified the front desk, the attendant casually said the stain was “from people working in the tub,” as if that made it acceptable. To their credit, they did eventually switch us to another room to accommodate us — however, the general manager’s people skills were extremely poor. She initially told us we would not be charged for the extra room, yet I later saw the charge pending on my bank account. When I brought it to her attention, her response was simply: “Oh, it’s gonna fall off.” There was no apology, no professional communication, and no reassurance — just a dismissive attitude. For the price we pay to stay here, cleanliness and respectful customer service should not be optional. The room conditions were unacceptable and the way management handled the situation was even worse. I would not recommend this hotel until they address both their cleanliness standards and their customer service training.

8

Carl

May 5, 2025

·

Stayed 1 night

The hotel is located close to the highway, which was real nice. There were some nice restaurants nearby. However, cleanliness in the bathroom was left wanting. There were some water stains on the floor under the sink. There was hair in the corner behind the door and there was mildew around the tub edge and walls. And also there was a yellow/orange dried puddle under the toilet where that screw goes to hold it down.

2

Steven

Aug 13, 2025

·

Stayed 1 night

We stayed at this same hotel a couple of years ago, and it was fine. I dont know what happened but it was completely filthy and absolutely gross. Our bathroom floor had muddy foot prints on it and the shower looked like it had been worked on and never cleaned up after. We were exhausted and just wanted to rest and get out quick! Never again.. This hotel certainly not up to the standards we are use to!

10

Cynthia

Aug 2, 2023

·

Stayed 2 nights

Overall pretty clean but bathroom had black hairs and some pink mold.

4

Andrew

Jan 6, 2025

·

Stayed 1 night

Had dirty (yellow) toilet. Not sure what else was dirty

8

Jonathan

Aug 4, 2025

·

Stayed 1 night

Clean beds, but bath have mold to much humidity

4

Christian

Mar 17, 2025

·

Stayed 1 night

The hotel was dirty, and the rooms smelled. It needs a remodel

4

Chris

Jan 19, 2025

·

Stayed 1 night

The hotel was not kept up in the rooms and not clean.

2

Jaime

Aug 16, 2025

·

Stayed 1 night

There was mold on the bathroom ceiling, dusty vents, and a strong smell in our room. A worker quit/was fired as we arrived and we had to wait for someone to come check us in. Food was subpar. Burned toast set off fire alarm at 7:30 am but no one knew how to get into the room to shut it off. We were told that they would not be making any more breakfast after that. There was 1 nice worker. Try another hotel.

4

JANICE

Dec 12, 2024

·

Stayed 1 night

The Lobby was fine. And staff was okay. However the room itself very unclean. The bathroom was dirty and floor more than anything. Hair and dirt. I always check the mattress and let’s just say it was dirty as well. I took pictures. Would not recommend or stay again.

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Rooms

Rooms feel comfortable for many, with some spacious layouts and occasional mountain views, but highway noise is common and there are repeated maintenance issues with locks, AC, TVs/remotes, outlets, and plumbing.

Related guest reviews

8

Anirban

Jul 18, 2025

·

Stayed 3 nights

Overall good but there was a truck parked below that made noise at night. Also, the room has various creaking and popping sounds at night. Not sure what it was. Also, the do not disturb door tag was missing. Should be present in every room.

6

Tabitha

Feb 23, 2025

·

Stayed 2 nights

Food was good, service good, beds comfortable. However the road noise was, loud! The hotel walls were terrible you could hear the neighbors turn on the sink, shower and flush so not sound insulation. Bring your ear plugs!

10

Gregory

Mar 12, 2025

·

Stayed 1 night

interstate noise was terrible

4

Mindy

Jul 26, 2025

·

Stayed 3 nights

The room was okay. The bathroom had mold on the ceiling. Several of the electric outlets didn’t work. A ottoman was being used to hold up a piece of panel underneath the shelf between the beds that was broken and falling away from the wall. When I checked out they charged my card almost $500.00 over the amount of my bill. The bill was paid full prior to check in.

6

David

Mar 9, 2024

·

Stayed 2 nights

Nice hotel with a great staff but the location is terrible, right next to a busy interstate and the noisiest night I’ve ever had. Not to mention the old, worn mattress that was manufactured in 2008! Breakfast was very good, though. I would not recommend this hotel because of the noise and old mattress.

10

Jennifer

Oct 18, 2025

·

Stayed 1 night

Nice hotel, great location. Minutes away from Lookout mountain depending on what side of the hotel you’re on, you can look out the window and see the mountain. Cracker Barrel is within walking distance and the staff at the hotel were friendly and accommodating.

8

Stephie

Aug 9, 2025

·

Stayed 1 night

Pretty good stay. Very comfortable beds and room with good air conditioning. Breakfast is ok but happy that it is offered. My only complaint is that they gave us a room with a toilet with no way to flush it. The knob/ handle was missing and there was no way to push or turn it. We tried to lift the lid to flush and couldn’t do that either. We would have asked to switch rooms but we were there for only one night and didn’t discover the problem until 11pm anyways.

8

Sherry

Jul 14, 2025

·

Stayed 1 night

It's right next to Hwy 24. I could hear traffic all night.

6

Natasha

Jul 20, 2025

·

Stayed 1 night

As soon as we got to our room, someone had to be called to help us get the door unlatched from the outside to even be able to walk in. The bed is not very comfy at all. The fridge isn’t very cold; the tv remote is basically garbage. Only the guide & channel buttons worked. Had to turn it off & on by pushing the button on the tv. The room was very noisy (could hear everything around & above us). This should’ve cost less than $100 or barely over. It definitely was worth $200!! Overall I’m very dissatisfied!!

6

Melissa

Apr 8, 2024

·

Stayed 1 night

The hotel & room were nice but the traffic noise was very loud all night long.

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Service

Staff are frequently friendly and helpful, though some guests experienced reservation errors, slow or difficult check-in, and limited follow-up on problems.

Related guest reviews

6

Angel

Oct 18, 2025

·

Stayed 1 night

Unclean Room & Poor Management My family and I booked a room that sleeps 6. When we arrived, the bathroom had mold stains in the shower ceiling, a permanent brown stain in the tub, and a strong stale odor in the room. We could not even shower in the bathroom. When I notified the front desk, the attendant casually said the stain was “from people working in the tub,” as if that made it acceptable. To their credit, they did eventually switch us to another room to accommodate us — however, the general manager’s people skills were extremely poor. She initially told us we would not be charged for the extra room, yet I later saw the charge pending on my bank account. When I brought it to her attention, her response was simply: “Oh, it’s gonna fall off.” There was no apology, no professional communication, and no reassurance — just a dismissive attitude. For the price we pay to stay here, cleanliness and respectful customer service should not be optional. The room conditions were unacceptable and the way management handled the situation was even worse. I would not recommend this hotel until they address both their cleanliness standards and their customer service training.

10

Nathan

Dec 24, 2024

·

Stayed 1 night

Service from staff was amazing. Great overnight stay especially for the price! Free hotel breakfast was good for a free hotel breakfast

2

Derrick

Feb 21, 2024

·

Stayed 1 night

I did not even get to check in, the hotel could not find the names in their system. I ended up have to buy two more rooms for the night. The next morning I asked the new person behind the desk and she found the names immediately.

4

Josh

May 30, 2025

·

Stayed 1 night

They gave my room to a couple which walked in on me while I was in the shower the desk clerk was new couldn’t check people in or do reservations, had no help, no manager on duty or anything.

10

Michael

Nov 9, 2025

·

Stayed 2 nights

We had a great stay. Our rooms were clean and the staff was very friendly!

10

Christine

Aug 19, 2025

·

Stayed 3 nights

Clean and comfortable. All staff friendly and helpful. Very nice breakfast. Also close to area restaurants

2

Kamika

Oct 5, 2024

·

Stayed 1 night

Apparently they didn't have my number on file. So we showed up at 10pm and had no room because a maintenance issue occurred. But no one called or emailed to say anything. The room was already paid for but we got turned away. Very disappointing. I understand things happen, but no notice was just crazy. Now we're wondering around in a new city trying to find a room.

2

Stephanie

Aug 1, 2025

·

Stayed 2 nights

Honestly the worst stay at a hotel I have ever had. Will not be back. Customer service was awful.

10

Lora

May 26, 2025

·

Stayed 1 night

Lashawn was very helpful! So appreciated her!

10

Cathy

Apr 26, 2025

·

Stayed 1 night

Matthew, the front manager, was wonderful!! He couldn’t do enough for us and anyone who asked! He was exceptional

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Location

Just off I-24 for easy access to Lookout Mountain, Ruby Falls, and Rock City, with restaurants like Cracker Barrel nearby. The tradeoff is noticeable interstate noise for light sleepers.

Related guest reviews

10

Kim

May 12, 2025

·

Stayed 1 night

Great place to stay and convenient to local attractions.

8

Donald

Dec 28, 2023

·

Stayed 1 night

Nice property, only drawback, too close to interstate highway, too much road noise. If your a heavy sleeper fine. Otherwise book elsewhere or bring ear plugs. Three Amigos is a nice Mexican restaurant nearby.

10

Candace

Jul 27, 2025

·

Stayed 1 night

easy acess to resturants and downtown and also interstate

10

rebecca

Mar 6, 2023

·

Stayed 2 nights

The room was very nice except for the bathroom door not being able to be closed all the way. Everything looked new and the breakfast was amazing! The drive to downtown was only minutes- this hotel is very close to 24 and going to rock city or Ruby falls only took minutes as well. Great location if you don’t want to be in downtown.

10

sharon

Jun 5, 2025

·

Stayed 2 nights

Our room was very clean and comfortable. The hotel was ideally located near everything we planned to see and do in the area. We would definitely stay here again.

10

Jennifer

Oct 18, 2025

·

Stayed 1 night

Nice hotel, great location. Minutes away from Lookout mountain depending on what side of the hotel you’re on, you can look out the window and see the mountain. Cracker Barrel is within walking distance and the staff at the hotel were friendly and accommodating.

10

vickie

Oct 7, 2024

·

Stayed 1 night

It is in short distance to several awesome attractions

10

Lisa

Mar 7, 2024

·

Stayed 1 night

It’s new & in good shape. Cracker Barrell across the street!

8

Sherry

Jul 14, 2025

·

Stayed 1 night

It's right next to Hwy 24. I could hear traffic all night.

10

Randy

Nov 23, 2024

·

Stayed 1 night

Like the easy access to restaurants and gas station and the interstate

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Dining

Breakfast ranges from fresh and well stocked to limited or poorly managed, with reports of items running out, broken machines, or occasional expired/cold items.

Related guest reviews

8

KS

Jun 6, 2025

·

Stayed 3 nights

The hotel was quiet and we slept very well. The room was clean. We enjoyed the blackout blinds. The breakfast was not good (awful) so we ended up eating at Cracker Barrel across the parking lot. The bathroom had only the mirror light for lighting. There was a light over the tub/shower but there was no way to turn it on. There was no fan in the bathroom so the mirror stayed wet for a long time. Most likely next time we will stay at a different hotel.

6

Rod

Feb 21, 2025

·

Stayed 1 night

Breakfast was all but gone 30 minutes before it was done. When you offer a breakfast, have a breakfast. You know hiw many people are there.

8

DONNA

Jun 17, 2024

·

Stayed 2 nights

The floors near the elevator are sticky and dirty. One of the two elevators was out of service. The hotel was very busy/full. This morning, there was no breakfast because the cook did not show up. There was some yogurt, sweet rolls, but no coffee or hot water for tea. The front desk offered me a refund but since I booked through Expedia I have to contact Expedia and they will have to contact the hotel to arrange a refund for not having a breakfast. One big reason we stay at Holiday Inn Is for the breakfast which is convenient and good.

8

Ricardo

Mar 11, 2025

·

Stayed 1 night

The hotel in general it’s just okay. I was expecting more for a Holiday Inn Express. Breakfast very poor and bad.

8

melvin

Jul 1, 2024

·

Stayed 1 night

Breakfast was fresh, large selection, peson on duty to refresh items and clean up any spills. La quinta in knoxville had front desk person, tasked with other tasks managing breakfast whick was a disaster.

10

Christine

Aug 19, 2025

·

Stayed 3 nights

Clean and comfortable. All staff friendly and helpful. Very nice breakfast. Also close to area restaurants

10

James

May 16, 2023

·

Stayed 1 night

Excellent breakfast!

10

Diorion

Nov 12, 2023

·

Stayed 1 night

Best breakfast!

6

Perla

Jun 17, 2025

·

Stayed 2 nights

Room was dirty. Elevator didn’t work. And Breakfast was horrible. They gave us expired milk

10

Stevee

Jun 9, 2025

·

Stayed 1 night

I was driving back home from Asheville and was just too tired to make the rest of the drive - plus, some nasty weather was rolling in. This hotel was everything I needed for one night- right off the freeway, free parking, hot breakfast. It was very clean and the staff was so friendly, especially the two ladies working the front desk and breakfast area in the morning. They made sure I was good to go with water and coffee before I hit the road. I will definitely stay here again.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$106
February	$108
March	$116
April	$121
May	$124
June	$127
July	$112
August	$107
September	$113
October	$132
November	$116
December	$94

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15 $116	16 $115	17 $116	18 $134	19 $123
20 $102	21 $111	22 $104	23 $111	24 $110	25 $162	26 $162
27 $114	28 $114	29 $122	30 $118

Su	Mo	Tu	We	Th	Fr	Sa
				1 $114	2 $178	3 $167
4 $105	5 $114	6 $122	7 $129	8 $129	9 $176	10 $180
11 $106	12 $127	13 $142	14 $127	15 $176	16 $223	17 $154
18 $100	19 $119	20 $123	21 $131	22 $142	23 $188	24 $219
25 $97	26 $111	27 $107	28 $115	29 $112	30 $130	31 $118

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Monthly average prices

About this property

Location

Room options

Standard Room, 1 King Bed

Suite, 1 King Bed with Sofa Bed (Wet Bar)

Standard Room

Standard Room, 2 Queen Beds

Suite, Multiple Beds (Dry Bar)

Standard Room, 1 King Bed, Corner

Room (Specialty)

Guest reviews

Very good

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Holiday Inn Express Hotel & Suites Chattanooga-Lookout Mountain by IHG

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