Name: Holiday Inn Express & Suites Chattanooga East Ridge by IHG
Address: 1441 North Smith Road, East Ridge, Chattanooga, Tennessee, United States of America, Chattanooga, Tennessee, US
Price range: $57–$202 per night
Rating: 8.15

What guests think

At Holiday Inn Express & Suites Chattanooga - East Ridge by IHG, guests frequently praise the welcoming staff, hot complimentary breakfast, and convenient location near I-75, while recurring complaints include slow or uneven check-in and occasional issues that affect comfort.

Cleanliness feedback is mixed, with many clean stays alongside reports of damp rooms, mildew or mold in bathrooms or AC units, and occasional odors or stained carpets. Rooms are generally comfortable with good beds and some spacious layouts, but guests mention AC leaks, broken or missing items, and thin walls or slamming doors affecting sleep. The indoor pool is often closed or unheated, and parking can be limited or poorly lit; pet-friendly policies and a gym are appreciated. Best for a short, practical stay.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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Facilities

Indoor pool is frequently closed or unheated, and some found it cold. Parking can be limited or poorly lit; the property is pet friendly and has a gym.

Related guest reviews

10

Brandy

Jul 20, 2025

·

Stayed 5 nights

It was hard find hotel at first but if U pass the McDonald’s turn road beside the Hardee’s the hotel is on the left. GPS told us to turn before U get to McDonald’s we went through that parking lot until we figured out there was another North Smith Road. Staff was very friendly, & cook kept food stock & nice, hot a lot of variety including a pancake maker, boiled eggs, yogurt, cereal, oatmeal, gravy biscuits, scrambled eggs, egg white omelette, turkey sausage, turkey link, bacon, muffins, cinnamon rolls, coffee, apple juice, O.J., another juice, bagels, toast, apples, banana’s, oranges, nutrigrain bars Monday- Fri 7am-9:30 sat/sun 7-10am nice dinning room area near breakfast area. Pool was nice, cold indoor & an air conditioned gym. No Hot Tub. 2 double beds were nice with wall control for air conditioning, it included bath wash, shampoo, conditioner & at sink hand wash, lotion. For 3 people staying only 2 towels we got 2 more tissue it only had 1 but we asked for 2 more rolls. Pool had towels too not long ones but we bought our own. Washing machine & dryer only cost $2.75 per load quarters only! Walking distance to Hardee’s & Mc D’s. Champy’s was a great seafood place to eat & drink a margarita for vacation.

8

Trevor

Mar 9, 2025

·

Stayed 1 night

We were very disappointed to arrive and find the pool was out of service, and has been for some time. That was the only reason we picked this hotel and Expedia should share that information. The front desk staff member was very helpful and made a great connection with our kids, which we really appreciate.

4

William

Mar 25, 2025

·

Stayed 1 night

we chose this hotel because of the indoor pool as compared to other hotels in area that had no indoor pool. when amenities like this are not available a discount should be given. i would of chosen elsewhere more affordable for not being able to use the pool.

10

Joshua

May 22, 2023

·

Stayed 2 nights

This hotel was top notch. Room was very clean and up to date. One of the best stay's we've had in a while. The only complaint we had was the amount of parking. There were two trucks that took up most of the back lot. One was towing a trailer and the other a boat. Block off 8-10 spots in a small parking lot.

4

Kelly

Jul 21, 2024

·

Stayed 1 night

Every interaction we had with staff was fantastic. They are efficient and friendly. That said, i would not stay here again. The parking area in the back had no lighting (the light pole was out) so i felt our safety and the security of my car was at risk. The hallway smelled musty. Cleaning staff left supplies in our room and the bathroom mirror worked on only one side of the frame.

10

Jonathan

Mar 21, 2025

·

Stayed 1 night

Staff was really friendly and personable. Room and hotel was clean. Pool was closed and was not noted when booking.

4

Julia

Jan 29, 2024

·

Stayed 1 night

Parking was horrible, poorly lit, room was on 3rd floor, even though I had requested a handicap assessable room, made it more difficult with my dog. Shower was broken, window shade was broken. Did not get the $25 inconvenience fee back in full, that was unexplained. Won’t return.

10

Terri

Feb 14, 2025

·

Stayed 1 night

Front desk clerk very nice helpful. We were traveling with our cat. She was welcomed only $40 extra. Breakfast was good too.

8

David W

Mar 9, 2025

·

Stayed 1 night

The hotel is very clean, and an amazing and friendly staff. The breakfast was better than expected. The only sownside was the pool was out of service. Not a d3al breaker though. Definitely recommend.

10

William

Sep 13, 2025

·

Stayed 1 night

Pet friendly

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Cleanliness

Cleanliness is inconsistent: many guests found rooms and common areas clean, but others reported damp or musty rooms, mildew or mold in bathrooms or ACs, hair and stains, and sticky or dirty floors and carpets.

Related guest reviews

4

Jordan

Oct 12, 2024

·

Stayed 1 night

All rooms have mold in their ACs and smell of mildew. Mold growing in multiple bathrooms. Steer clear.

8

maria

Jul 5, 2024

·

Stayed 1 night

The floors were dirty and had water damage and the smell of humidity was so bad that I had to request an aerosol for the smell. But it had a real nice breakfast

2

Landon

Oct 2, 2024

·

Stayed 1 night

MOLD! We had 4 rooms and every room was like this! Mold in the shower along with dirty and broken walls in showers. AC units had mold, caused coughing and sore lungs while on. Rooms have become rundown.

6

Boowee

Sep 6, 2024

·

Stayed 1 night

Like all of the Holiday Inn Express hotels, breakfast is always good and the rooms have a good layout. For this hotel however, rooms and bathrooms could have been cleaned better; the carpet in the room/hallways, tiles in the bathroom and elevator floors were a bit sticky and dirty. The location is convenient, it is near the expressway and there were dining options around.

6

Melissa

Jul 14, 2024

·

Stayed 1 night

Property was very nice, but there was not much parking. Had to park in a pitch black lot late at night. Staff was friendly and the lady running breakfast checked with everyone several times to make sure everyone was ok. Room itself was ok, nothing special. The carpet was coming up from the side trim and tub had mildew all over it.

6

Navindra

Jun 7, 2025

·

Stayed 1 night

The bed in the room was untidy. It linens were the same from the previous guest. There was hair on the bed from the previous guests and the sheets were stained. The bathroom was unclean. It appears that the room was not cleaned after the previous guest checked out.

10

Emily

Sep 25, 2025

·

Stayed 2 nights

Very clean room. Nice bathroom. Well equipped gym. The pool was too cold for us to swim in but my 4 yr old didn’t mind. Lots of food and shopping options very close by.

10

Janet

Nov 25, 2024

·

Stayed 1 night

Even the bathroom light made me look good! Everything was new - so clean and fresh.

4

JULIE

Jul 21, 2025

·

Stayed 1 night

I’m not sure who is reviewing this property but it’s not quite worth the “excellent” rating. The staff was friendly and helpful but you can tell they were short. We didn’t have enough towels (only a set of two for a six person room) and needed a few other things but no one was available to bring them to the room. The was hair in the shower and on the soap dispensers. The tile floor in the room was very dirty. The carpets in the hall were dirty. Bathroom wall is deteriorating near the tub and the door panel was coming off at the bottom. Just passing through for the night and typically this Holiday Inn brand is much better than this. The firm and soft pillow options on the bed were nice.

6

Phyllis

Apr 12, 2023

·

Stayed 1 night

The staff was very kind and professional. My room was not clean. Very disappointing.

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Rooms

Rooms offer comfortable beds and some spacious layouts, but recurring issues include AC leaks, broken or missing items such as remotes or blind controls, limited storage, and noise from thin walls, stairwells, doors, or ice machines.

Related guest reviews

8

Rachel

Jun 23, 2025

·

Stayed 2 nights

A nice quiet area away from the city with plenty of food options. The breakfast was pretty decent, eggs, sausage, pancake, etc. The biggest issue we had was that our room was right by the stairwell so we would hear the door slam pretty often. The rooms themselves were very nice though.

6

Leigh

May 30, 2024

·

Stayed 1 night

We found the overall room cramped for space, the funiture provided inadequate storage for our clothes. There appeared to be mold on the bedroom side of bath/shower wall. The modesty window screen was badly stained. There was barely any greenspace around the building to use for walking my dog.

10

Joanne

Sep 2, 2025

·

Stayed 3 nights

Our room was spacious. Clean. Quiet. We only used the room to sleep, get ready in the morning to be off again on adventures but it was so nice to come back to in the evening and crash out in a comfortable bed. We didn't use the breakfast buffet at all so can't comment on that. We were up and out too early. The hotel was central to everything we wanted ... easy in and out ... easy access to highways .... lots of food choices in the area ... we stay again if we come back to Chatt.

8

Jennifer

Jun 11, 2025

·

Stayed 1 night

It was meh. Kinda old, thin walls and small bathroom counter. Employees kind.

8

JOSEPH

May 21, 2025

·

Stayed 1 night

Everything was fine one improvement would be the electric blinds didn't have a remote to close them. There was a very bright parking lot light that illuminated my hotel room and I needed to lower the shade but didn't have the ability so I hung a towel on the window. This was nothing compared to how nice everything else was!

6

Hope

Sep 3, 2024

·

Stayed 1 night

Overall good stay comfortable beds but air conditioner leaked and soaked floor and chair. Hard to get a good temperature in room. It was clean other than that.

6

David

Dec 22, 2024

·

Stayed 1 night

Room was great, but next to ice machine, and everybody had to just have ice all night long

10

Lakia

Jan 20, 2025

·

Stayed 1 night

I liked the property it was clean but the noise throughout the night was horrible. It is like someone was opening and closing doors

6

Renee

Apr 20, 2024

·

Stayed 1 night

It could use some work on the sound proofing of the doors,

8

Robin

Sep 27, 2023

·

Stayed 1 night

Bed was good. Room was poorly maintained. three holes in the wall where a picture had been removed and not replaced. Bathroom door should be a pocket door not a full sized door opening into the room. Very clumsy.

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Service

Service is often friendly and accommodating with standout breakfast attendants and helpful front desk, but some guests report slow or uneven check-in, shortages of towels or linens, and occasional rudeness or lack of follow-up.

Related guest reviews

4

Raven

Aug 27, 2023

·

Stayed 1 night

Had to ask for things multiple times that weren’t in the room. Pillows towels. Which is fine. Not that big of a deal but when I went to ask for the pillow I was told they didn’t have any more pillows and seemed really annoyed we asked. So they denied having any so one of our guests had to sleep without one. Pretty upset I paid $200 and couldn’t even get a pillow. Breakfast was good and the lady in there was so friendly. Very close to a lot of food places stores etc. other than the issues with being able to be fully covered on pillows blankets for our guests we had to sleep without which I think is crazy for a hotel. Surely there was one extra pillow.

10

Shakrisha

May 26, 2025

·

Stayed 2 nights

The Staff was accommodating and amazing!

10

Bridgett

Apr 6, 2025

·

Stayed 1 night

Destiny at the front desk was friendly and professional. Her greeting was a great representation of the company and she also did it as we came and went during the day

8

Chelbe

Mar 16, 2025

·

Stayed 1 night

Quick check in, decent area

10

Tamara

Sep 7, 2024

·

Stayed 3 nights

The staff were incredibly welcoming and helpful throughout our stay". Exceptional cleanliness. The breakfast buffet was delicious, with a variety of options!

8

Tao

Jan 5, 2025

·

Stayed 1 night

Check in process is slow

2

Mike

Jan 18, 2025

·

Stayed 1 night

Poor check in service Rude Red Head with the personality of a Prickly Pear Cactus. After a long day on the road, just what you need a little desk clerk with an attitude. IWILL PROBABLY REMOVE HOLIDAY INN FROM MY GOTO. Room was dark, some lights were out or flickered. Microwave didn’t work, phone charging ports were all broke.

2

Lori

Sep 13, 2025

·

Stayed 1 night

Check-in time is 3pm. Softball team began their check-in at 3:45. There were 2 clerks at front desk. I stayed in the same line, which was moving extremely slow. Other clerk completed all check ins & I was still waiting in line. This clerk NEVER asked for next customer in line. She was checking in walk-ins over customers still waiting in other line. After 20 mins of waiting, I was checked in, BUT a room wasn’t ready. Was told, it would be ready in 10 mins. After another 20 mins, room was finally ready. Entered room, settled in to relax for about 15 mins prior to game, & TV didn’t work. Tech came & fixed it. Clerk visited & I explained my disappointment with staff! She didn’t offer upgrade or credit due to OUR experience, but she did offer member points, but never followed up. Total lack of customer service…..

10

Lindsay

Aug 18, 2024

·

Stayed 1 night

The hotel was clean and comfortable as expected of the brand. The highlight was the entire staff we encountered. All were truly warm and gracious hosts which made our one night stay (after an exhausting 12 hour drive) so welcoming and so appreciated. I have worked in the hospitality industry and travel extensively and I feel this hotel management could teach a master class in hospitality. Thank you and well done!

10

Janeen

Jun 29, 2025

·

Stayed 1 night

Front desk staff were friendly and helpful. Rooms were clean. The breakfast was not just a continental breakfast. It was restaurant quality. Would definitely recommend. We will be back!

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Location

Convenient to I-75 and near many restaurants and Camp Jordan, with generally easy access. Some note GPS misdirection, a run-down or noisy spot nearby, and poorly lit back parking.

Related guest reviews

8

Rachel

Jun 23, 2025

·

Stayed 2 nights

A nice quiet area away from the city with plenty of food options. The breakfast was pretty decent, eggs, sausage, pancake, etc. The biggest issue we had was that our room was right by the stairwell so we would hear the door slam pretty often. The rooms themselves were very nice though.

10

Joanne

Sep 2, 2025

·

Stayed 3 nights

Our room was spacious. Clean. Quiet. We only used the room to sleep, get ready in the morning to be off again on adventures but it was so nice to come back to in the evening and crash out in a comfortable bed. We didn't use the breakfast buffet at all so can't comment on that. We were up and out too early. The hotel was central to everything we wanted ... easy in and out ... easy access to highways .... lots of food choices in the area ... we stay again if we come back to Chatt.

8

wyatt

Oct 25, 2024

·

Stayed 3 nights

Great place for a quick Chattanooga trip. Not far from anything but not close enough to be slammed.

8

Ben

Jul 7, 2024

·

Stayed 1 night

Close to I-75 friendly staff, close dining options.

8

Dan

Oct 17, 2023

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Stayed 1 night

Check in was fine. Area kinda of run down. GPS sends you to a Fairfield Inn a couple blocks over. Both hotels say it’s common occurrence, but neither hotel seemed interested in doing anything about it

8

Christopher

Apr 21, 2024

·

Stayed 2 nights

The location is next to a car wash during the day there is loud music playing from the car wash itself. If you are trying to rest in the morning, it's loud.

8

irma

May 15, 2024

·

Stayed 1 night

We were there for a one night stay for a graduation The hotel was nice clean and quiet. Great location for our event at the Memorial Auditorium. Free breakfast provided by hotel but no dining, however there are many dining facilities nearby

8

Jennifer

Dec 27, 2024

·

Stayed 1 night

Quick check in, quiet, conveniently near highway and Georgia state line.

10

Florence

Feb 16, 2025

·

Stayed 1 night

Easy access from I75.

10

Julie

Apr 18, 2025

·

Stayed 1 night

Great location right off of the interstate. Great breakfast.

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Dining

Breakfast is widely praised for hot options and variety, with attentive staff. A few mention restocking delays, food temperature, later start times, or an isolated poor experience.

Related guest reviews

10

Brandy

Jul 20, 2025

·

Stayed 5 nights

It was hard find hotel at first but if U pass the McDonald’s turn road beside the Hardee’s the hotel is on the left. GPS told us to turn before U get to McDonald’s we went through that parking lot until we figured out there was another North Smith Road. Staff was very friendly, & cook kept food stock & nice, hot a lot of variety including a pancake maker, boiled eggs, yogurt, cereal, oatmeal, gravy biscuits, scrambled eggs, egg white omelette, turkey sausage, turkey link, bacon, muffins, cinnamon rolls, coffee, apple juice, O.J., another juice, bagels, toast, apples, banana’s, oranges, nutrigrain bars Monday- Fri 7am-9:30 sat/sun 7-10am nice dinning room area near breakfast area. Pool was nice, cold indoor & an air conditioned gym. No Hot Tub. 2 double beds were nice with wall control for air conditioning, it included bath wash, shampoo, conditioner & at sink hand wash, lotion. For 3 people staying only 2 towels we got 2 more tissue it only had 1 but we asked for 2 more rolls. Pool had towels too not long ones but we bought our own. Washing machine & dryer only cost $2.75 per load quarters only! Walking distance to Hardee’s & Mc D’s. Champy’s was a great seafood place to eat & drink a margarita for vacation.

10

Terri

May 5, 2025

·

Stayed 1 night

Second time staying while traveling through. We have a cat and it can be difficult to find accommodations. They were very welcoming. Also room was clean no smells. Breakfast was excellent food was hot filled frequently. Will stay again when traveling through to Florida.

10

Daniel

Feb 7, 2023

·

Stayed 1 night

The staff and room were great. Good breakfast.

8

Peggy

Dec 23, 2024

·

Stayed 1 night

Room was great. Breakfast offerings great but server didn't show up so staff struggled to catch up.

8

Julie

May 6, 2025

·

Stayed 1 night

Great breakfast.

10

Tamara

Sep 7, 2024

·

Stayed 3 nights

The staff were incredibly welcoming and helpful throughout our stay". Exceptional cleanliness. The breakfast buffet was delicious, with a variety of options!

6

Raeanne

Feb 8, 2025

·

Stayed 1 night

We decided to stay at this hotel for access to some ammenities around Chattanooga, including Mckays and the Childrens Museum. First impression was positive. I had come to check in and realized the indoor pool is broke (hest not working) the ladies up front called around to see if another location had one open as that is all my kids talked about. So 10/10 customer service. Room was little to be desired. There was weird yellowing discoloration along the white rolling curtain. The bathroom seemed to have suffered water damage at one point as the bottom of the door was warped and there was a very poorly done patch job next to the tub, who knows whats living inside the wall. The tub also had black smugdes in the bottom and the drain was not draining well. The next morning we came down for breakfast, and found the fruit area empty, and there being no sausage. We were down there a good 20-30 minutes eating breakfast with thr kids and the sausage never restocked and they eventually ran out of eggs (went to get a second one) Likely wont stay at this location again.

2

Oksana

Jul 3, 2025

·

Stayed 1 night

Food so bad

10

jennifer

Feb 4, 2025

·

Stayed 1 night

Breakfast was really good, love the pancake machine. The room and hotel common areas were very clean. The pool was closed but we only stayed 1 night so we weren't going to use it anyway. The only issue was there was a lot of outside noise like firetrucks and other road noise.

10

Janeen

Jun 29, 2025

·

Stayed 1 night

Front desk staff were friendly and helpful. Rooms were clean. The breakfast was not just a continental breakfast. It was restaurant quality. Would definitely recommend. We will be back!

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Month	Average price
January	$81
February	$89
March	$110
April	$111
May	$113
June	$117
July	$108
August	$93
September	$97
October	$125
November	$107
December	$81

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15 $114	16 $90	17 $95	18 $103	19 $101
20 $65	21 $69	22 $71	23 $71	24 $73	25 $103	26 $102
27 $69	28 $72	29 $78	30 $69

Su	Mo	Tu	We	Th	Fr	Sa
				1 $70	2 $175	3 $146
4 $71	5 $72	6 $75	7 $77	8 $77	9 $163	10 $154
11 $77	12 $74	13 $70	14 $57	15 $105	16 $178	17 $141
18 $86	19 $60	20 $58	21 $60	22	23	24 $202
25 $57	26 $60	27 $59	28 $57	29 $57	30 $83	31 $103

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Monthly average prices

About this property

Location

Room options

Standard Room, 1 King Bed, Accessible (Mobility)

Suite, 1 King Bed with Sofa Bed (& Sofa Bed)

Standard Room, 2 Queen Beds, Accessible (Hearing)

Standard Room, 1 Queen Bed

Standard Room, 1 King Bed

Suite, 1 King Bed with Sofa Bed, Accessible (Mobility)

Suite, Multiple Beds (& Sofa Bed)

Standard Room

Standard Room, 1 King Bed, Accessible (Roll-In Shower)

Standard Room, 1 King Bed, Accessible (Hearing)

Standard Room, 1 Queen Bed, Accessible (Mobility)

Standard Room, 2 Queen Beds

Guest reviews

Very good

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Holiday Inn Express & Suites Chattanooga East Ridge by IHG

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