Homewood Suites by Hilton Chattanooga - Hamilton Place

yes

This hotel is advertised as a 3 and 4 star hotel. (2 different sites) With that said, you expect a bit more for what you're paying for. I had a few concerns that may not be a really big deal but I just didn't expect them from here. Breakfast was not very appealing. Instead of fresh eggs and potatoes, they scoopped up the remaining items and put them in a paper bowl for the patrons. Not to mention the sloppy display. During the breakfast, bug control sprayed along all cabinet bottoms. Not cool. Items in the room were either broken or in disrepair. The dishwasher wasn't emptied from the last person who stayed there. Mold in the shower The curtains falling down. The iron board cover falling off. The strap on the luggage bifold was broken. TV remote broken. Dog hair on the sofa. (Didn't get the best picture of that because i cleaned first) Not what I expected. You make the call.

We had a terrible experience at this Homewood Suites. First, the lady at the desk was not helpful at all & was rude. The room was very old & dirty, especially the bathroom. The shower door was broken & wouldn't open (or close all the way) so you had to enter under the water. The tile was chipped & grout was dirty. There was no hand soap by the sink & the shower gel was empty in the shower. The carpets were sticky & smelled. The sofa sleeper mattress had springs sticking up & the second you sat down on it, it squeaked very loudly, it was extremely uncomfortable (moreso than the typical sofa mattress). The breakfast food was cold & they were out of a lot of the stuff (with not many people there). It was outdated in the kitchen area & wasn't very clean. No spray for waffles so they stuck to the maker & syrup was a dispenser that kids touched all their hands & food to. The whole experience was just horrible. I sent info into the hotel over a week ago & no one has even reached out to me about it. We would highly discourage anyone from staying here!

The room was cool when I got in. Nice place and clean, friendly staff. The lady over the breakfast had it well supplied. The waffles and eggs were delicious! Easy check in and check out.

We stayed 2 single nights in the same week to begin and end a trip to Pigeon Forge. We got the same type of room for each of the stays which was a king one bedroom suite. I noted in both reservations that we would need the sofa bed for my immunocompromised child & needed it to be clean and with enough linens that we could use it. The first room we got was on the 3rd floor, and I had no problems other than the fact that the sofa bed was horribly dirty. The second night we were placed on the 1st floor, and while I can’t explain why there would be such a disparity between 2 rooms of the same type, the 2nd room on the 1st floor seemed very poorly maintained in comparison to the 3rd floor room. There was lots of dinginess in the bathroom in the corners, and the room just appear to be more worn and older. The breakfast was not great. My husband said the eggs were like reconstituted powder. There were not a ton of options, but I guess it’s what you can expect from an included breakfast in an economical hotel. The staff was friendly, but it was very awkward that they have a sign up at the front desk about how you’re not allowed to yell at the staff or verbally abuse them in any way… Made me wonder how many terrible situations had gone down for it to be necessary to project that sign as I’ve never seen that in another hotel. The location in Hamilton Place is fantastic and near a ton of stores and dining options. I would choose a different hotel in that area if returning.