Residence Inn Chattanooga Downtown

Great hotel and location. Parking was good and available. The only constructive criticism is that for checking in there isn't a lobby pull up spot but that's okay if you can park in back, but I didn't think I could park in back since I hadn't checked in yet. There was a gate for parking in back that requires the room key. What I didn't know is that I could pull up to the parking gate and push a button to ask to be let in. Since I didn't know that I had to park elsewhere in a parking garage that has a cost. This Residence inn has a daily cost for parking as well which is understandable but not known until checking in.

Loved our stay. Hotel is beautiful. Great location. Wonderful staff. Breakfast Buffet was amazing with lots of options. Room was clean and had everything we needed. The only negative is paying for parking, it's a bit pricey, I knew the cost before my stay though. I would 100% stay here again.

Getting charged for parking after booking room with no prior info. Pool was really cold staff was friendly and polite, the breakfast was good and warm.

We discovered that the pool heater was broken, and only found out through my husband talking to the Maintenance guy. A sign went up on the third day of our trip. It was not explained that housekeeping only comes every other day. We had to vacuum our own room twice. I asked one of the days and they said they would send someone to vacuum at 3:30 PM, but no one came. We also noticed two ants in our room, which is why we were adamant about making sure that food crumbs were not left out. The location was the best part of our stay. It was convenient, and within walking distance of many restaurants and attractions.

Furniture very dated and mostly in poor condition. Heat pump broken in pool.

Staff was great, and it was a perfect location. Jordan, at the front desk, was wonderful. She was so accommodating, friendly, and very welcoming. The thing that is super frustrating is I was charged for parking! I had no idea that it was $20 a day to park😡. I just found out through my email. That should’ve been made for clear. I’m so disappointed in that.

Wish the pool had been heated. We also wished the front desk staff had explained the modified housecleaning process during check in. Otherwise a good stay.

Staff was very friendly. Room was ok, the sofa bed is not very comfortable but not many are. We stayed 2 nights and there was no turn service between days. It would've been fine not to do the beds, but at least stop by to restock coffee and such and take out trash. Especially since we had a suite with full kitchen. Breakfast offered was not very stocked the first day we went so I sent my husband down for milk and cereal as early as possible so the kids had something to eat when they woke up. Seems they stop stocking it an hour before it closes. Also, my son is very allergic to dogs and had allergies our entire stay since they allow dogs, which I was unaware of or wouldn't have stayed. The elevator got stuck 3 times that we knew of during the weekend.

The swimming pool was allegedly broken. I booked a room downtown with a pool for a reason.

Overall this hotel is in a great location and generally pleasant enough. Staff is very friendly and once I learned the lady checking me in was brand new I didn't mind her taking a little longer getting me checked in than I thought it should have taken. The hotel rooms are spacious and clean, but one can not escape the fact this facility is aging. Considering they are still charging more than some neighboring properties, I expected it to be a little better kept to be honest. Despite the hotel being pet friendly I didn't see any pet hair (or other unclean areas). That said, my pet allergies were triggered in the room anyways. Not much one can do about that, but if you are extremely sensitive, a pet friendly hotel may not be the right place. I honestly didn't pay attention to that until it was too late. If you can walk stairs, definitely use the stairs. The hotel has only one elevator for the entire building and it is slower than molasses flowing updwards on a hill in the middle of winter. The included breakfast was excellent and offered a great variety with something for everyone. Unfortunatley the parking lot has no cameras for security. Another guest left a serious mark in my car door but I had no way of finding out who it was because of that. The damage is not the hotels fault, of course, but a couple of securtiy cameras would have been helpful to identify the culprit. Overall a pleasant stay. Just not as fantastic as it could/should have been imo,

Stain on couch which made it look dirty. Elevator floor was dirty. Had only ONE elevator for entire hotel so wait was quite long on several occassions, we finally took the stairs. Somewhat disappointed. Location was good though.

The location was very convenient for the riverfront attractions. The linens were clean but the chairs and carpets were not. The property is aging and it smelled slightly musty. The staff were very nice, but for the price newer and nicer hotels are available.

Loved our stay. Hotel is beautiful. Great location. Wonderful staff. Breakfast Buffet was amazing with lots of options. Room was clean and had everything we needed. The only negative is paying for parking, it's a bit pricey, I knew the cost before my stay though. I would 100% stay here again.

Bed was very comfortable but seemed small for a queen. There was mildew behind the shower door. Nice big TV. Coffee pot was missing the part to put the coffee grounds in. Our room on the street was very loud until late. Convenient to the Aquarium and IMAX. Price was a little steep. Paying for convenience.

The hotel was very clean, my room was very clean, they had a nice breakfast in the morning that goes with the price of the room. The breakfast attendance were very polite. And the front desk manager was extremely polite as well. Everyone wanted to help. And see if I needed anything. I would definitely recommend staying here. The location is fantastic.

The breakfast was ok. The shower was not clean enough, there was mildew on the ceiling and between the shower door

The property is conveniently located near the aquarium, children’s museum, riverwalk, and family-friendly dining options. It is also a short drive away from the incline railway and Chattanooga Choo-choo. The hotel has plenty of parking and the $20 a day rate is lower than nearby decks. Every staff member we encountered was very nice and professional. They also kept the breakfast fully stocked, even during busy times. The property itself is dated, but the staff still keep it very clean. We will definitely stay here again on our next trip to Chattanooga.

Tried two rooms before I asked for a refund and left; both were filthy. The first with dead fleas all over bathroom floor

Staff was very friendly. Room was ok, the sofa bed is not very comfortable but not many are. We stayed 2 nights and there was no turn service between days. It would've been fine not to do the beds, but at least stop by to restock coffee and such and take out trash. Especially since we had a suite with full kitchen. Breakfast offered was not very stocked the first day we went so I sent my husband down for milk and cereal as early as possible so the kids had something to eat when they woke up. Seems they stop stocking it an hour before it closes. Also, my son is very allergic to dogs and had allergies our entire stay since they allow dogs, which I was unaware of or wouldn't have stayed. The elevator got stuck 3 times that we knew of during the weekend.

The hotel was in a great location for visiting various sites and near many restaurants. The room was good for a family with a refrigerator and microwave. I wish the cleaners had vacuumed when they cleaned.

The best part of our stay was the staff, they were courteous and helpful. However, everything went downhill from there. The hotel looks more modern, but nothing is modern about it.The mattress in our room was incredibly uncomfortable and hard. The pull out mattress in the livingroom had holes in it and was barley an inch thick. Speaking of holes, the couch had rips and tares in it. While they do list that parking is an additional fee (18.00) in the Expedia description, we were charged a higher rate per night at the hotel. We paid to park our car on hotel property and on the first night our car was broken into. We were parked right in front of the door... Overall our experience was not worth the price tag of hotel. I would like to reiterate that the front desk staff, hose keepers, and all other staff we encountered we every kind and always asked us how our day was going. They had amazing customer service.

Bed was very comfortable but seemed small for a queen. There was mildew behind the shower door. Nice big TV. Coffee pot was missing the part to put the coffee grounds in. Our room on the street was very loud until late. Convenient to the Aquarium and IMAX. Price was a little steep. Paying for convenience.

My main reason for visiting Chattanooga was to experience the Riverwalk bike trail. This hotel turned out to be the perfect location. I easily rode my bike from hotel to trail in less than five minutes. My spacious room featured a kitchen complete with frig, stove and cookware. Everything was spotless and very nice. Although my room faced the street, it was very quiet. Staff was extremely friendly and accommodating. The hotel was within a couple minute walking distance of many great restaurants, the minor league baseball stadium and the aquarium. And the breakfast was great. I would definitely stay here again.

The main thing we liked was the larger room options with a full Kitchen. Location was great with lots of restaurant options to walk to, parks, the Aquarium, etc. It's a little older and could maybe use a little updating, but otherwise it was very nice. The full breakfast bar was pretty decent as well.

The room we stayed in was on the street side of the hotel and we heard loud noises at all hours of the night. We would recconend if someone stays here they request a room on the opposite side of the hotel. Also we had multiple problems with trying the use of key for the door.

Nice room Spacious

The rooms need some updating but ok for a one night stay

This is a good place to stay for a week or longer. The suites are very large and the parking is easy. It is walking distance to many attractions, restaurants, and shops. It is also near the waterfront.

Great location. Large updated room with a nice layout. Very clean and comfortable.

The hotel was in a great location for visiting various sites and near many restaurants. The room was good for a family with a refrigerator and microwave. I wish the cleaners had vacuumed when they cleaned.

Jordan at the front desk was spectacular!

Ms. Vickie did a fantastic job with breakfast! She was very kind and helpful. Chastity at the front desk gave great dining and sightseeing recommendations, and answered all our questions and needs.

Staff was good. But the room wasn't ready until 5pm

Great, convenient location. Friendly staff.

Good location but the if you can manage to find any staff they are rude.

The location was perfect for our purposes. We could walk to restaurants, shopping, and the AT&T baseball stadium in just minutes. The staff was friendly and parking was easy. I want to single out one staff member who was particularly wonderful- Sebastian Delahoz. We had inquired about baseball tickets and he happened to have some that weren't being used and he offered them to us for free. When he found out we were celebrating our anniversary, we found a nice card slipped under our door later that evening congratulating us. He was so thoughtful and pleasant it really made our stay special!

The rooms were great and the staff was amazing.

The women at the front desk (Chasidy or something like that) was unbelievably rude to me, my friends, and other guests that I overheard.

I never leave ratings, but I would never recommend this hotel. The front desk employee, Chastity, was insanely rude, hostile, and threatened to cancel our room. She hung up on us multiple times, yelled over the phone and then she red flagged our room as well all because we called and asked a question…. 0/10 stay away at all costs. We ended up getting a full refund because of her behavior.

Overall this hotel is in a great location and generally pleasant enough. Staff is very friendly and once I learned the lady checking me in was brand new I didn't mind her taking a little longer getting me checked in than I thought it should have taken. The hotel rooms are spacious and clean, but one can not escape the fact this facility is aging. Considering they are still charging more than some neighboring properties, I expected it to be a little better kept to be honest. Despite the hotel being pet friendly I didn't see any pet hair (or other unclean areas). That said, my pet allergies were triggered in the room anyways. Not much one can do about that, but if you are extremely sensitive, a pet friendly hotel may not be the right place. I honestly didn't pay attention to that until it was too late. If you can walk stairs, definitely use the stairs. The hotel has only one elevator for the entire building and it is slower than molasses flowing updwards on a hill in the middle of winter. The included breakfast was excellent and offered a great variety with something for everyone. Unfortunatley the parking lot has no cameras for security. Another guest left a serious mark in my car door but I had no way of finding out who it was because of that. The damage is not the hotels fault, of course, but a couple of securtiy cameras would have been helpful to identify the culprit. Overall a pleasant stay. Just not as fantastic as it could/should have been imo,

Location is very ideal for the downtown area and walking distance to the aquarium and some good restaurants near by

Excellent for small families and very walkable to local attractions and dining

We had a great stay, all good and perfect location so close to all the activities on the gorgeous riverfront. We will definitely be back!

Loved our stay. Hotel is beautiful. Great location. Wonderful staff. Breakfast Buffet was amazing with lots of options. Room was clean and had everything we needed. The only negative is paying for parking, it's a bit pricey, I knew the cost before my stay though. I would 100% stay here again.

Great, convenient location. Friendly staff.

Great hotel. Amazing location. AT&T fire literally right behind hotel. IMAX theater a block away. Aquarium two blocks away. Horse drawn carriage rides.

Great location to the river and all of downtown.

Convenient to downtown.

This is a good place to stay for a week or longer. The suites are very large and the parking is easy. It is walking distance to many attractions, restaurants, and shops. It is also near the waterfront.

Great location in the heart of Chattanooga. Close to the university. Great breakfast options. Super helpful staff. Would stay here again.

Excellent customer service, quiet, outstanding breakfast included, room was exceptional with interoir design and we were able to sleep in a really cold air-conditioned room. We love sleeping in cold conditions. Outstanding overall experience.

Clean room, friendly staff, excellent breakfast selection.

Staff made it easy to check in and out. Breakfast buffet was good with lots of options. It was quiet! I never heard anything from the surrounding rooms.

Loved our stay. Hotel is beautiful. Great location. Wonderful staff. Breakfast Buffet was amazing with lots of options. Room was clean and had everything we needed. The only negative is paying for parking, it's a bit pricey, I knew the cost before my stay though. I would 100% stay here again.

My main reason for visiting Chattanooga was to experience the Riverwalk bike trail. This hotel turned out to be the perfect location. I easily rode my bike from hotel to trail in less than five minutes. My spacious room featured a kitchen complete with frig, stove and cookware. Everything was spotless and very nice. Although my room faced the street, it was very quiet. Staff was extremely friendly and accommodating. The hotel was within a couple minute walking distance of many great restaurants, the minor league baseball stadium and the aquarium. And the breakfast was great. I would definitely stay here again.

The pool is still not very warm. There were also no biscuits and gravy on the breakfast buffet. The toaster worked great. The kitchen in the room was awesome. Got to heat up a whole ham and a couple of sides with no problem.

Rooms were nice, kitchen was a nice addition and it was also clean. The staff was very attentive. The free breakfast wasn’t as good as the hotel we stayed earlier in the week, coffee wasn’t hot. It would be nice if they would just add extra to the room charge instead of having to pay $21.85 a night to park your car there.

The property is conveniently located near the aquarium, children’s museum, riverwalk, and family-friendly dining options. It is also a short drive away from the incline railway and Chattanooga Choo-choo. The hotel has plenty of parking and the $20 a day rate is lower than nearby decks. Every staff member we encountered was very nice and professional. They also kept the breakfast fully stocked, even during busy times. The property itself is dated, but the staff still keep it very clean. We will definitely stay here again on our next trip to Chattanooga.

Very convenient, excellent location. Staff was awesome. Comfortable and clean. Great breakfast. It could not have been any better

Staff was very friendly. Room was ok, the sofa bed is not very comfortable but not many are. We stayed 2 nights and there was no turn service between days. It would've been fine not to do the beds, but at least stop by to restock coffee and such and take out trash. Especially since we had a suite with full kitchen. Breakfast offered was not very stocked the first day we went so I sent my husband down for milk and cereal as early as possible so the kids had something to eat when they woke up. Seems they stop stocking it an hour before it closes. Also, my son is very allergic to dogs and had allergies our entire stay since they allow dogs, which I was unaware of or wouldn't have stayed. The elevator got stuck 3 times that we knew of during the weekend.