Name: Extended Stay America Suites - Memphis - Wolfchase Galleria
Address: 2520 Horizon Lake Drive, Wolfchase, Bartlett, Memphis, Tennessee, United States of America, Bartlett, Shelby County, US
Price range: $84–$112 per night
Rating: 7.15

What guests think

Reviews for Extended Stay America Suites - Memphis - Wolfchase Galleria highlight very friendly staff and occasional quiet, but also frequent complaints about cleanliness, dated rooms and maintenance, limited breakfast, and safety concerns around the parking area.

Multiple guests mention check-in delays and staff sometimes being absent, as well as marijuana odors and noise from other guests or the nearby highway. Some guests liked the apartment-style layout and the proximity to shopping and dining. Expect basic accommodations with variable upkeep and service.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Pool closures and an out-of-service elevator were reported, and several reviews cite poor exterior lighting and vehicle break-ins in the parking lot. A few guests noted ample parking, but overall facilities and upkeep feel worn.

Related guest reviews

2

Karl

Jun 29, 2023

·

Stayed 1 night

1st truck broken into during the night, was advised by others staying at location that this a regular issue at this facility. 2nd after completing police report door key failed to work no one at front desk for more than an hour. When the employee did return he smelled of marijuana. Room photos don’t match actual room. Upside checkin staff very pleasant.

2

Stacie

Jan 6, 2025

·

Stayed 1 night

Elevator didn't work

4

Hal and Sherry

May 23, 2023

·

Stayed 1 night

The entire hotel smelled of marijuana smoke- rooms, elevator and lobby.

10

Denise

Dec 5, 2024

·

Stayed 2 nights

The property was nice with plenty of parking and the rooms were clean.

2

Lisa

Jul 15, 2023

·

Stayed 1 night

The one night we stayed there three cars are stolen and eight cars had the windows broken and we’re missing their belongings. We got lucky that it wasn’t our car.

2

Janell

Nov 10, 2023

·

Stayed 1 night

The hotel is hidden in the nastiest place. There were abandoned cars and it was dirty on the outside. Inside the hotel was just dirty and rusty. The ONLY reason I stayed, uncomfortably, is b/c it was a one night stay AND I would have been charged no matter what. No one is ever at the front desk, the hallways was full of filth. The room was small, very dusty, old and had a funny smell. It was horrible! Never will I ever stay in an Extended Stay. Not to mention, one guy who set up what they called a grab and go breakfast was rude as hell. This was just a terrible 13 hour stay. I would not recommend anyone to stay at this hotel even if it’s a dire emergency. Also, my family and I had made it to the hotel about two hours early, the front desk lady said that it’s an extra $30 so we just went where we were going and came back later in the evening to check in only to realize that the hotel beyond the lobby was trash!! I wish I’d taken some pictures but it would have angered me more than typing this.

4

Bill

Jul 29, 2025

·

Stayed 1 night

The hotel is very outdated and in need of serious upgrades. The staff are doing a great job with what they have, but you can only paint over holes so many times. Pool was closed prior to our check in. I would of never booked this hotel if I knew the pool was closed. Very disappointed kids when they saw the lime green jello water in the pool.

2

Christy

Jun 25, 2023

·

Stayed 1 night

There were multiple vehicles broken into in the parking lot of the hotel. There needs to be security 24/7

2

Ashley

Aug 4, 2024

·

Stayed 1 night

Outside there was minimal lighting and people standing all around and trash around the curbs and flower beds. When we got inside the front desk manager informed us our reservation was canceled due to being 1am. She was very rude but after she let us know she had worked a double going on a 3rd shift because people called out of work it was more understandable. We were traveling a far distance and booked it last minute due to exhaustion and needing to stop so after going back and forth and almost begging she finally "reopened our reservation." When we finally got to our room there were dead bugs along the walls and when we opened the pull out couch there was a red stain and no blankets or anything to cover the bed. The bathroom had 2 towels and only one roll of toliet paper although there room was advertised to accommodate 8 people. I wouldnt recommended this place but I blame myself for not researching or finding something ahead of time.

4

Russel

Jun 6, 2024

·

Stayed 2 nights

Property is dirty. Litter everywhere. People smoking in their rooms.

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Cleanliness

Cleanliness feedback is mixed, with many reports of dirty rooms, stains, odors, pests, and missed housekeeping, alongside some mentions of clean rooms. Standards appear inconsistent across stays.

Related guest reviews

4

Colleen

Mar 9, 2023

·

Stayed 1 night

This site was definitely not clean. We found articles such as dirty socks and earring backs in our “clean” room on the floor. We had been driving most of the day and within minutes of taking his shoes off, his socks were coated with dirt and hair. The pull-out mattress was stained and had debris on it. The hotel had clearly marked signage about a 10 point cleaning system that was not being adhered to. We were given two rooms to chose from and moved to another room once we alerted the staff. And there were still issues with one of the “cleaner” rooms.

2

Jennifer

Jun 9, 2025

·

Stayed 1 night

Not clean; smelt like skunk Stained carpet, walls and tub.

4

Lashoyne

Mar 5, 2023

·

Exterior is okay. Lobby smells like weed, as if someone had been smoking it in the lobby. Room was terribly filthy. Splatters of food and rust was very apparent immediately of walking in the door of the room. It was obvious that the bedding had not been changed since the previous guest. The indentions and crumbs on the sheets was evidence

4

Dana

Feb 8, 2025

·

Stayed 1 night

Check in great room was so dirty (urine on toilet and floor)ask to change was told couldn’t but after photos sent to manager we were moved to a lot smaller room not. Suite which we paid for.. after moving room had evidence from previous guests hair, cap pen, dirty tissue in drawer… was not a great experience

10

Denise

Dec 5, 2024

·

Stayed 2 nights

The property was nice with plenty of parking and the rooms were clean.

2

LATANYA

Aug 15, 2025

·

Stayed 2 nights

The staff was nice and check in went smoothly. But there were used towels in the bathroom and #2 in toilet. The sheets were stain and the floor was dirty. If the noise from the kids didn’t keep you up at night the loud air conditioner did.

10

Tamikia

Jul 9, 2024

·

Stayed 3 nights

I really enjoyed my stay. It was very clean & the room was really clean & cozy. The staff was really friendly and happy to assist if I needed anything for my room. I stayed there 3 years ago and will visit again

4

Mike

May 25, 2025

·

Stayed 1 night

It was dirty it was just nasty the TV was crooked on the wall the chair had a hole and a rip in the middle of it there was Roaches on the floor it stunk very bad

6

Rebekah

Jun 15, 2023

·

Stayed 2 nights

There were bugs in the rooms. I left and went to a different hotel. Most of the staff was super friendly though.

2

Joshua

Feb 28, 2025

·

Stayed 1 night

Stains all over flooring. Mold on ceilings and walls in bathroom. Dirty countertops. Cabinetry filthy. Pillows smelled awful.

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Rooms

Rooms are generally dated with maintenance issues (gaps in doors, broken or worn furnishings, weak appliances) and several reports of noise from other guests or the nearby highway. Some guests liked the spacious, apartment-style layout, though Wi Fi and sofa beds drew complaints.

Related guest reviews

10

Derek

Feb 16, 2025

·

Stayed 2 nights

This hotel made me feel like I had a mini apartment/home!! Great stay and nice room size. I just wish it had a tv in the room lol

4

Richard

Apr 17, 2025

·

Stayed 1 night

The irony is rich. The room was very nice. It was clearly designed for extended stay. The facilities (what I saw) were well kept. The first problem was that it took the desk clerk awhile to show up to check me in. There was a sign saying he/she was assisting another customer. But he had food on his mouth when he finally appeared out of the back room. The fire alarm went off late in the evening. A resident said he smelled something on the second floor, like food burning on a stove (that hasn't been confirmed). Finally, and the worst thing, someone (or more than one person) started going out and into his/her room at 2 a.m., and didn't ease the door shut. The door slammed shut at least eight times between 2 and 3 a.m.; the sound seemed amplified down the hallway. No one in management came to check on things and see if the person could be quieter. I finally had to take a melatonin to get back to sleep. The place seemed more like an apartment building than a hotel. Nice facilities, but poorly managed. Maybe they're used to people making noise all night. I won't stay in an Extended Stay hotel again.

2

Angelica

Sep 23, 2024

·

Stayed 1 night

The room had an odor and are very outdated. Rooms are too overpriced for the conditions of room ..need to be renovated asap

6

Rachel

Jul 13, 2024

·

Stayed 1 night

The beds were hard

4

Matthew

Oct 5, 2023

·

Stayed 1 night

Tried Extended Stay for the first time and this experience did not make me want to try them again. I arrived around 8p local time and there was a sign at the desk stating the clerk was away helping another guest. After a few minutes, another gentleman in the lobby said to use the doorbell and then the clerk appeared. There were multiple issues with the room itself: a sticky substance on the nightstand and desk; the "enhanced" wifi was not fast enough to even stream videos or work effectively; the bed was probably the worst as I think I would have been more comfortable on the hard floor. I will definitely be trying a competitor the next time I'm in the area.

10

Steven Bryan

Oct 5, 2023

·

Stayed 1 night

Within walking distance of shopping and dining. Comfortable bed. Recliner didn't recline and toilet wasn't clean.

4

Josh

Aug 16, 2023

·

Stayed 5 nights

I don't want to stay here again. Here's why. The police were there twice to arrest prostitutes. And with the highway right next to the hotel, it was hard to get a good nights sleep because apparently everyone in Memphis thinks they are in the fast and furious have loud vehicles flying by at high speeds at all hours of the night. With that being said, the place was clean, and the staff was super friendly.

8

Serita

Apr 20, 2024

·

Stayed 1 night

The door had an gap in it

2

Alfred

Mar 31, 2025

·

Stayed 2 nights

Fridge didn't keep anything cold. The pullout sofa was horrible and couldn't sleep the windows were able to be opened from the outside

4

Scott

Jul 28, 2023

·

Stayed 1 night

in need of repair.. broken drawers, Missing vents.. Scary neighborhood..

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Service

Service is frequently praised as friendly and helpful, with several guests highlighting standout front desk staff. However, multiple reviews note slow or unattended check in and occasional unwelcoming interactions.

Related guest reviews

10

tammy

Jan 17, 2025

·

Stayed 1 night

This is the beat hotel to stay the staff is always amazing Shantae always take great care of us her personality is amazing she really brings life to the hotel wit her beautiful smile and caring heart we have been here for almost a month now and we absolutely love it here

4

Richard

Apr 17, 2025

·

Stayed 1 night

The irony is rich. The room was very nice. It was clearly designed for extended stay. The facilities (what I saw) were well kept. The first problem was that it took the desk clerk awhile to show up to check me in. There was a sign saying he/she was assisting another customer. But he had food on his mouth when he finally appeared out of the back room. The fire alarm went off late in the evening. A resident said he smelled something on the second floor, like food burning on a stove (that hasn't been confirmed). Finally, and the worst thing, someone (or more than one person) started going out and into his/her room at 2 a.m., and didn't ease the door shut. The door slammed shut at least eight times between 2 and 3 a.m.; the sound seemed amplified down the hallway. No one in management came to check on things and see if the person could be quieter. I finally had to take a melatonin to get back to sleep. The place seemed more like an apartment building than a hotel. Nice facilities, but poorly managed. Maybe they're used to people making noise all night. I won't stay in an Extended Stay hotel again.

8

Ashley

Apr 30, 2025

·

Stayed 2 nights

Very nice staff

6

Liz

Oct 14, 2024

·

Stayed 1 night

The front desk rep Kristen was very polite and pleasant, helpful, and kept a great attitude

6

Lucinda

Aug 8, 2025

·

Stayed 1 night

Waited 20 minutes at check in for anyone to show up. Person was not welcoming at all. No smile. No personality. Only spoke when he had to. All glass surfaces (windows and doors) were very dirty. Mattresses were great! Breakfast was gone by 830 even though they were supposed to supply it until 9:00. Very disappointing.

10

tammy

Jan 11, 2025

·

Stayed 7 nights

I love this hotel the staff is amazing Shantae always make us feel welcome and greet us with her beautiful smile and she always makes sure we have everything we need Thank you Shantae for being the best part of this hot

10

Eddie

Apr 6, 2025

·

Stayed 1 night

The staff was very friendly and helpful. I would definitely stay again and recommend family and friends to keep extended stay in mind when needing to check in somewhere.

10

brian

Apr 6, 2025

·

Stayed 1 night

The staff is amazing

2

Morgan

Nov 30, 2024

·

Stayed 1 night

We stopped in here after booking online while traveling through home from vacation. Check in took a long time and she wasn’t sure where our room was because she was new-not her fault. But the outside had people hanging in their cars, yelling and stumbling around. I got back out to the car with my family and didn’t feel safe enough to park or go back in. I’m sure I just lost out on the money but we left and never even went into the room

10

Shermaile

Nov 17, 2024

·

Stayed 2 nights

The front desk staff was excellent! After getting off the road, walking into the hotel to such welcoming individuals was a plus! Would stay here again next time we're in town.

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Location

Convenient to shops and restaurants, with some guests appreciating the secluded setting. Others reported feeling unsafe or disturbed by highway noise and low lighting around the property.

Related guest reviews

8

Urura

Aug 8, 2023

·

Stayed 1 night

This property is nice and secluded with reasonable rates.

4

Shelley

Aug 12, 2023

·

Stayed 2 nights

Did not feel safe. Highway noise is very loud. Exterior area very dirty, trash everywhere. Breakfast included coffee, granola bars, and prepackaged muffins. Front desk staff was very nice and professional!!

10

Jamaica

Jan 10, 2023

·

Stayed 19,366 nights

The property was clean, staff was professional and friendly, and most of the major stores and restaurants were within walking distance. Enjoyed my vacation.

10

Steven Bryan

Oct 5, 2023

·

Stayed 1 night

Within walking distance of shopping and dining. Comfortable bed. Recliner didn't recline and toilet wasn't clean.

6

Donte

Aug 21, 2023

·

Stayed 1 night

The surrounding establishments and thr shopping that we could do.

4

Josh

Aug 16, 2023

·

Stayed 5 nights

I don't want to stay here again. Here's why. The police were there twice to arrest prostitutes. And with the highway right next to the hotel, it was hard to get a good nights sleep because apparently everyone in Memphis thinks they are in the fast and furious have loud vehicles flying by at high speeds at all hours of the night. With that being said, the place was clean, and the staff was super friendly.

2

Janell

Nov 10, 2023

·

Stayed 1 night

The hotel is hidden in the nastiest place. There were abandoned cars and it was dirty on the outside. Inside the hotel was just dirty and rusty. The ONLY reason I stayed, uncomfortably, is b/c it was a one night stay AND I would have been charged no matter what. No one is ever at the front desk, the hallways was full of filth. The room was small, very dusty, old and had a funny smell. It was horrible! Never will I ever stay in an Extended Stay. Not to mention, one guy who set up what they called a grab and go breakfast was rude as hell. This was just a terrible 13 hour stay. I would not recommend anyone to stay at this hotel even if it’s a dire emergency. Also, my family and I had made it to the hotel about two hours early, the front desk lady said that it’s an extra $30 so we just went where we were going and came back later in the evening to check in only to realize that the hotel beyond the lobby was trash!! I wish I’d taken some pictures but it would have angered me more than typing this.

10

Liz

Oct 22, 2024

·

Stayed 1 night

I stay here often because it’s ideal location and very friendly staff

2

Morgan

Nov 30, 2024

·

Stayed 1 night

We stopped in here after booking online while traveling through home from vacation. Check in took a long time and she wasn’t sure where our room was because she was new-not her fault. But the outside had people hanging in their cars, yelling and stumbling around. I got back out to the car with my family and didn’t feel safe enough to park or go back in. I’m sure I just lost out on the money but we left and never even went into the room

4

Michelle

Jan 24, 2023

·

Stayed 2 nights

I didn't like anything about this property. It was in the back of other buildings in a secluded cove with limited lighting. Didn't feel safe. The doors to the hotel were always open. Anyone could just walk in. No one was ever at the front desk. The door knob to the bathroom was falling off and water in the shower was always running.

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Dining

Breakfast is a minimal grab and go setup of packaged items (muffins, oatmeal, coffee), and several reviews say it was poor quality or depleted early.

Related guest reviews

4

Shelley

Aug 12, 2023

·

Stayed 2 nights

Did not feel safe. Highway noise is very loud. Exterior area very dirty, trash everywhere. Breakfast included coffee, granola bars, and prepackaged muffins. Front desk staff was very nice and professional!!

6

Robin

Feb 26, 2023

·

I went down to the front desk to get a hair dryer because one wasn\'t in the room. The staff person was on the phone and did not acknowledge that I was there. When she got off the phone she still did not acknowledge that I was there. After about 5 minutes of total wait time, she looked at me and said, "what chu need?" She was not friendly. "Breakfast" consists of pre-packaged food. Definately not worth the $150.00 we paid to "sleep."

2

John

Sep 23, 2023

·

Stayed 9 nights

Some background on me. I have been traveling extensivly for over 20 years sometimes spending up to a year and half at one hotel. So, here the room was dirty including the bathroom. 2 of the 4 lights didnt work. The fruniture was worn out and dirty. The website said they cleaned the rooms every 7 days, i was told this hotel did every 14 days. If you wanted anything extra you had to pay for it. The carpeting in hallways was filthy along with the outside of the building, broken downs cars, trash in the parking lot and at the entrance of the building. Grab and go breakfast was a joke at best. Very little food was presented, what was there was stale, the coffee was not hot.

6

Lucinda

Aug 8, 2025

·

Stayed 1 night

Waited 20 minutes at check in for anyone to show up. Person was not welcoming at all. No smile. No personality. Only spoke when he had to. All glass surfaces (windows and doors) were very dirty. Mattresses were great! Breakfast was gone by 830 even though they were supposed to supply it until 9:00. Very disappointing.

2

Janell

Nov 10, 2023

·

Stayed 1 night

The hotel is hidden in the nastiest place. There were abandoned cars and it was dirty on the outside. Inside the hotel was just dirty and rusty. The ONLY reason I stayed, uncomfortably, is b/c it was a one night stay AND I would have been charged no matter what. No one is ever at the front desk, the hallways was full of filth. The room was small, very dusty, old and had a funny smell. It was horrible! Never will I ever stay in an Extended Stay. Not to mention, one guy who set up what they called a grab and go breakfast was rude as hell. This was just a terrible 13 hour stay. I would not recommend anyone to stay at this hotel even if it’s a dire emergency. Also, my family and I had made it to the hotel about two hours early, the front desk lady said that it’s an extra $30 so we just went where we were going and came back later in the evening to check in only to realize that the hotel beyond the lobby was trash!! I wish I’d taken some pictures but it would have angered me more than typing this.

6

Dennis

Sep 26, 2024

·

Stayed 1 night

Very unfriendly desk clerk at check in. The breakfast was a joke - instant oatmeal & packaged muffins. We went to breakfast at 7am & there was no coffee left & nobody around to report it.

4

Sara

Nov 11, 2023

·

Stayed 1 night

Despite signing a strict no smoking agreement, entire end of hallway smelled strongly of marijuana. Police making arrest in parking lot as we unloaded. Loud other guests, not always controllable I know. Breakfast was a joke - coffee, juice, and your choice of granola bar flavor or instant oatmeal pkt. Room was clean. Mattress was on a wire cot like frame that squeaked when turning over. Will not likely stay here again

2

Marc

Dec 21, 2022

·

Stayed 19,345 nights

This was, by a large margin, the most disgusting hotel I have stayed in. The towels in our room were all dirty and/or badly stained and soiled. They also smelled terrible. The pull out mattress had blood on it from what one could only assume from someone’s time of the month that leaked onto the bed. The primary bed was very worn and uncomfortable. The mattress sagged to the outside edges and I could feel every spring. Lastly, the breakfast was non-existent. A few packaged muffins and a few packets of oatmeal/grits were all that was present. I expected a lot more for the cost of a holiday inn. Also, they charged us a non-refundable fee for our pet rather than a deposit like other pet friendly hotels we typically stay at.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$80
February	$86
March	$90
April	$88
May	$92
June	$87
July	$77
August	$77
September	$78
October	$79
November	$94
December	$73

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15 $108	16 $92	17 $95	18 $94	19 $89
20 $84	21 $85	22 $93	23 $91	24 $90	25 $89	26 $90
27 $87	28 $85	29 $88	30 $89

Su	Mo	Tu	We	Th	Fr	Sa
				1 $91	2 $112	3 $112
4 $88	5 $85	6 $93	7 $92	8 $90	9 $93	10 $95
11 $88	12 $87	13 $91	14 $90	15 $90	16 $94	17 $92
18 $88	19 $90	20 $92	21 $90	22 $90	23 $93	24 $94
25 $88	26 $90	27 $92	28 $89	29 $90	30 $90	31 $88

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Monthly average prices

About this property

Location

Room options

Deluxe Studio, Multiple Beds

Deluxe Studio, 1 King Bed with Sofa Bed

Suite, 1 King Bed with Sofa Bed

Suite, 1 Bedroom

Deluxe Studio, 1 Queen Bed with Sofa Bed, Accessible

Deluxe Studio, 1 Queen Bed with Sofa Bed

Guest reviews

Good

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Extended Stay America Suites - Memphis - Wolfchase Galleria

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