Holiday Inn & Suites Memphis - Wolfchase Galleria by IHG

Everything was pretty good except, there were baby roaches in the bathroom, and the water in the pool-hot tub looked dirty and had little random things floating in it..

Had a great pool and hot tub. Great friendly staff, clean nice suit

Hotel is nice and staff are very friendly. Pool could use a good deep cleaning.

Spa needs to be working properly and CLEANED.

What i had planned to be a fun weekend with the pool at the hotel was set in mind well the chlorine in the pool burned my 6 an 7 yr olds skin up to where it needed medical attention. I told the gentleman about it an he was very apologetic and shut the pool down then later followed up that the chlorine level was thru the roof. Now we know why they got this icky topical burn.

Great hotel, pool and hottub were amazing

Hotel was very conveniently located next to three restaurants. Very comfortable rooms. Unfortunately the hotel bar has very limited hours and menu.

Water was bad, my car got vandalized. Avoid this area.

The pool was the only amenity that was badly managed. Big kids not accompanied by parents were playing unsafely rather dangerously. I could not let my kids enjoy the pool. A staff member need to check it periodically. The water was all over the place and not safe for walking too.

I noticed how well lit the parking area was at night. Thank you!

Everything was nice but my shower was nasty and hair was in the floor

There were roaches in my room I found three of them near the refrigerator, which is completely unacceptable especially sanitary purposes. I contacted the front desk. She was there by herself and stated she could not leave nor does she have a emergency phone number to a manager to try to switch the room we had been in this room most of our stay and didn’t see the roaches until today when I pulled the refrigerator out after seeing the first roach, there were two more which I tried to kill by spraying something on them from Victoria’s Secret. I didn’t have anything else. They didn’t even provide me with a bug killer or anything. This young lady was totally useless to me. She put me on the floor with a whole bunch of kids were making noise two in the morning the whole point of extending my stay after I had already pay almost $400 to stay here well so that I can get some sleep. I have a 10 Hour Dr. ahead of Me And I pay out of pocket to have an additional day so now that’s a total of $500 to stay in a roach invested room I am highly upset and I need the corporate information immediately. In addition to the poor conditions, my husband has epilepsy and when he is fatigued due to a lack of sleep, he has seizures. We experience 2seizures during our stay. In addition to the 2nd room that she tried to relocate us to being musty smelling, and the children down the hall were so loud that we could not get any sleep so we just went back down to the roach infested room so that we can sleep

Getting up to use the bathroom in the middle of the night shocked the dozens of cockroaches scurrying around. Was a bit startling and gross.

In the morning, we woke up to the strong smell marijuana in the hallway. We were on the 5th floor.

Everything was super clean. Had no issues with anything. The bed was very comfortable. Shower was nice and large and hot water was actually hot.

We had a HUGE corner room with a separate sitting area, kitchenette, and very large bathroom. Spotless! Beds were very comfortable.

The hotel was average. The halls and room had a musky smell (not a clean smell), the bathroom vent had not been cleaned in a while, and the shower floor was outdated and had glue/caulk all over the tiles by the drain. We had a room by the elevator so we got to hear every person who got off the elevator speaking loudly and kids running to their rooms. The weather was terrible the entire time so there was no swimming allowed in the indoor pool. The front desk staff were pleasant and gave a discount for the inoperable pool when I asked, but they were not going to offer it unless I insisted considering the pool/hot tub was the only reason we had booked this hotel over others. I’d rate this hotel as average, I’ve seen a lot better and a lot worse. I wouldn’t book twice.

We found a hole in the tub caulking and out from that saw multiple roaches in the bathroom—one huge palmetto bug but also the small ones😭. I would not stay here again

The room was clean and quiet. There was a small patch of mold on the ceiling above the toilet, where it looked like there might have been a leak at some point previously. Otherwise, everything was fine.

Shower had large cracks that have been "masked" over with some type of low budget sealant. Clear signs of mold is growing in the cracks of the shower door. Needs a really good scrub down with some bleach water. Tiny baby roaches coming from shower drain. This USED to be our go to property because of the location and the price but I wont go back. Nothing is worth the chance of taking bugs back home with me. Someone needs to walk the property and update where needed. Its a shame to allow this location to suffer for such minor issues. I had no issue with the actual sleeping area. Bed was nice, sheets were clean and the room smelled clean. I just pay close attention to detail and the staff should too. See something, say something.

Clean room. Good breakfast. Plenty of restaurants and stores close by. Quiet. Nice pool.

Room was clean but the TV did not work. Several requests were made for someone to check it. No one ever echecked it. The manager was never available.

Very comfortable bed

Everything was super clean. Had no issues with anything. The bed was very comfortable. Shower was nice and large and hot water was actually hot.

We had a HUGE corner room with a separate sitting area, kitchenette, and very large bathroom. Spotless! Beds were very comfortable.

The hotel was nice overall. We got vouchers for a free breakfast and the pool was nice. Our blinds in the room would not close all the way, so it was very bright every morning. Black out curtains or curtains that could close all the way would be nice. Only one elevator in the hotel worked the whole time we were there & the shower curtain did not cover the whole bathtub during a shower. Other than that, we were pleased with our stay.

Exactly what I wanted. The bed was comfy, and the room was quiet.

The mattress in room 419 was broken. Absolutely could not sleep on it. Took pictures - it wasn't just an uncomfortable mattress, but was visibly broken.

The room was one of the largest hotel rooms I have stayed in. It was very comfortable for our family. & I felt safe in this part of the city.

The king bed was so comfortable! We had plenty of room in our king bedroom, the shower was nice and big. Wish breakfast was included with the room.

was moved to a different hotel at the last minute

They called and sent to and ther hotel 2 doors down (home 2 suite by Hilton), It stunk so badly from the time we got into the hotel to our rooms, when we took a shower water was running onto the carpet it smelled like mildew and mold. Beds were extremely hard and uncomfortable. And the television volume would increase and decrease on its own. Holiday Inn should have been able to accommodate us due to us having pre arranged a week in advance. uncomfortable

My check in was fast and courteous. The lobby was clean and well laid out.

I’m writing to formally express serious concerns regarding the unacceptable experience my partner and I had during our recent stay. I am very furious and frustrated, and I also feel discriminated against. Upon arrival, we were made to wait over an hour just to check in, mind you our check in time was at 3:00 pm, but made it around 5:30 pm. Your staff gave us inconsistent and confusing explanations throughout the process. First, my partner was told he couldn’t check in without a confirmation number — which he promptly provided. Then we were told the key card machine was down. Moments later, another staff member claimed the room wasn’t ready. Which was it? The disorganization and lack of communication were completely unprofessional and frustrating. To make matters worse, although check-out was clearly stated as 11:00 a.m., we were repeatedly disturbed by room service knocking at 8:00 a.m. and again at 9:00 a.m., despite the “Do Not Disturb” sign being visibly posted on our door. This disregard for guest privacy and rest is unacceptable. What made the situation even more disappointing was the sense that we were being treated differently because of our age. I am a younger adult, and at times during the interaction, it felt as though we weren’t being taken seriously as if our concerns didn’t matter or we weren’t considered “real” guests. That is not only unprofessional, but discriminatory and unacceptable. We chose your hotel expecting a level of professionalism and hospitality.

Quick easy Check in and check out. Staff very friendly and helpful.

The hotel room was so amazing, and the staff were super friendly and helpful. They definitely deserve the high rating

Housekeeping comes upon request. I requested housekeeping and the never came. In addition to that, when asked for extra towels they have no one on staff to bring it to you. You’re forced to come downstairs to pick them up. They also heave a major lady bug problem.

Desk staff was very polite and helpful. Check-in was quick and no hassle. The halls and elevators were all very clean and quiet. All in all, a very good hotel experience.

Overall it’s an okay Holiday Inn. My biggest issues are that our room clearly wasn’t cleaned properly and the fact that the people working at the desk are literally NEVER there. Our room had been cleaned somewhat but there were still open K-Cups from the previous guests on the counter and the tub and toilet were still dirty. When we arrived for check in, there was no one at the desk, after waiting five minutes I walked back to the office and he said he was printing something for someone and would be right up, this took another 10 minutes, 15 total minutes waiting. Then, EVERYTIME I went downstairs for towels or to get something from the little store, NEVER anyone at the desk. No clue where they were, they would just pop up when they were ready and said how can I help you. Like what the heck??!

I waited 30 minutes at the checkin counter as no one was at the counter

Lots of options to eat thats in walking distance from the hotel.

Good location, nice hotel

Nice hotel, clean, and comfortable. Easily accessible to the mall and many great restaurants.

All was actually great until I found my car broken into I the morning. They need better security in light of where the are.

Great location

Room was great. Clean all around. The galleria is close and almost walkable. The area is good for the most part. It was perfect place for us to stop on our larger road trip.

Love this property. A lil far out but quiet and safe

Water was bad, my car got vandalized. Avoid this area.

The room was one of the largest hotel rooms I have stayed in. It was very comfortable for our family. & I felt safe in this part of the city.

Accessibility to interstate highway.

Breakfast was taken seriously and a strength. Staff was courteous and ready to help if needed.

This stay was nice but paying extra for the meal that you basically can get at any other hotel for free wasn’t worth it. However, the dinner at the bar area they were really good worth the money big portions nice day all in all.

The front desk staff were friendly and accommodating upon arrival and departure. The rooms were clean and comfortable with a nice big bathroom with walk-in shower. The a/c was very noisy, but it worked. The breakfast was wonderful! Real scrambled eggs and bacon, better than any of the other hotels we’ve stayed in lately, as well as a friendly, helpful hostess. We would definitely stay there again.

I didn't like the fact that you are paying $200 a night and still have to pay for breakfast.

The rooms were very spacious! Breakfast was the best I’ve had at any hotel. The room’s refrigerator needed repair or replacement.

Hotel was very conveniently located next to three restaurants. Very comfortable rooms. Unfortunately the hotel bar has very limited hours and menu.

The only issue I have was the $50.00 deposit asked for upon our stay. I don't remember seeing anything about this when booking. Also, the breakfast was expensive with limited options. I paid about the same amount just taking my family to breakfast at a restaurant. The hotel was great though, and the area was nice. Right near the Wolf base mall

I paid $165.00 for one night and was told that breakfast was at 7:00. When I went to breakfast I was told that breakfast was not included and would be $12.50 more. Seriously $165 and breakfast is not included. NOT ACCEPTABLE!

Overall the stay was very good. The first day we got to breakfast 20 minutes before they closed and the workers were just finished cleaning up because they had shut down early. Very early considering there was no food out and everything was clean. That was extremely frustrating.

Paid for breakfast n the cook didn’t come in but overall it was a very nice clean room