Name: Courtyard by Marriott Memphis East Galleria
Address: 2785 New Brunswick Road, Wolfchase, Bartlett, Memphis, Tennessee, United States of America, Bartlett, Shelby County, US
Price range: $124–$197 per night
Rating: 8.5

What guests think

At Courtyard by Marriott Memphis East Galleria, guests report a convenient location and generally quiet, comfortable stays, but feedback is mixed on service, cleanliness, and in-room maintenance, with recurring comments about TV connectivity and occasional facility or staffing limitations.

Housekeeping can be inconsistent, with reports of unclean bathrooms or limited daily service, alongside mentions of clean, well-kept rooms. On-site dining and bar service receive mixed feedback, from excellent Bistro and bar experiences to limited options, occasional closures, and no free breakfast. Expect a convenient stay with variable service and room upkeep.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Not enough information in reviews.

Related guest reviews

10

pamela

Mar 30, 2024

·

Stayed 1 night

I was greeted at the desk with friendly smiles and professional service. We then had some drinks at the bar and Jaimie was excellent. He was friendly and quick with his service. He made our stay perfect, He is an exceptional employee.

8

Ursula

Nov 14, 2022

·

Stayed 2 nights

Grosszgiges Zimmer - Empfang sehr unfreundlich-wurden nicht informiert, dass kein Zimmerservice - kostenlose Parkplätze direkt beim Eingang

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6

Amy

Jun 3, 2025

·

Stayed 1 night

elevator smelled terribly, bathroom floor was sticky, shower has mildew and ceiling needs attentiong. bed was ok.

6

Laura

Sep 23, 2025

·

Stayed 3 nights

This hotel was clean enough, but the facilities are limited. There is no bar - it wasn't functioning during my 4 night stay. There was no food in the evening, as the only staff there was the front desk clerk. The bed was the worst I've ever slept in. It was a king size, but one side had a huge valley in it, so I was forced to sleep on the other side. Might as well have been a single bed. I do not recommend.

10

Kemisha

May 23, 2023

·

Stayed 1 night

Property was clean, staff was really nice, and felt safe they have security driving around all day/night at the property will recommend and will return.

4

Ruth

Sep 14, 2025

·

Stayed 1 night

Not to Courtyard expected standards. Had to move rooms 3 times. 1st room AC not working, 2nd room AC making noise, 3rd room dirty & poor maintenance, 4th room deadbolt didn’t work, poorly repaired shower joints. Lobby floors mopped during check-out time and left slippery wet. Staff showed no concern.

10

Logan

Feb 23, 2023

·

Stayed 7 nights

I liked the staff. They were excellent. The parking lot was narrow and hard to maneuver. Add Ice and snow and it was dangerous. I was on crutches and there were no safe ways to get into the building without crawling. Great people.

8

Lorna

Mar 20, 2023

·

Stayed 6 nights

I loved my room. The bed was comfortable and the room was in excellent condition! I had a problem with my TV, it had to be fixed every day sometimes twice a day. It said on-screen that the signal was lost. I also used the workout room daily it was fantastic! The staff was super friendly!

10

Talib I.

May 2, 2024

·

Stayed 2 nights

Great location, secure space, super nice staff, very clean rooms. Only recommendation is to install more lamps in the rooms. Additional lighting would make the room perfect for business travelers like me.

10

Chandra

Feb 4, 2023

·

Stayed 1 night

Staff were very nice and professional and everything was clean. The view was nothing special but the bed was comfortable, shower pressure was great, and decor was inviting. The bar in the lobby was the only thing lacking, solely due to minimal drink options. Firebird restaurant is just down the street and worth a visit too, food is delicious and the atmosphere is great.

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Cleanliness

Feedback is mixed: many note clean rooms and a tidy property, while others cite unclean bathrooms, mold, smells, and inconsistent housekeeping during multi-night stays.

Related guest reviews

6

Amy

Jun 3, 2025

·

Stayed 1 night

elevator smelled terribly, bathroom floor was sticky, shower has mildew and ceiling needs attentiong. bed was ok.

10

Megan

Jul 18, 2025

·

Stayed 1 night

This was convenient off of interstate 40. Very clean property and super quiet. We enjoyed our stay.

2

Ellen

Dec 6, 2022

·

Stayed 3 nights

Room was not cleaned well. Found fingerprints, dust bunnies, sticky spots on bedside table. Bathtub did not drain and took multiple requests to get the engineer to come look at it. Ultimately we had to switch room because it was not fixed. Body wash and shampoo bottles were empty and not refilled. No hangers in closet. Sheets and pillows were wrinkled and bed not made well - questionable whether the sheets were changed at all. If you want housekeeping, you must alert the front desk the day before but no one told us this and there were no signage indicating this. Overall, common areas were dirty with trash found in hallways and fingerprints all over the elevator buttons.

10

Dustin

Oct 20, 2025

·

Stayed 1 night

Clean room. Easy check in. Plenty of restaurants in area.

4

Austin

Apr 12, 2024

·

Stayed 1 night

Shower was not cleaned. Used soap was sitting in soap holder. Mold all around shower base. Had to change rooms.

4

Herman

Apr 9, 2023

·

Stayed 1 night

Extremely dirty bubble gum in the towel area , hair and on the floor, dirty corners also hair under mattress… not acceptable for a Marriott

8

Eric

Sep 11, 2023

·

Stayed 1 night

We had a great experience at the hotel. It was quiet, pretty clean, and the customer service was great. The beds were super comfortable. I would book again if in the area.

10

Ahmed

Jun 29, 2025

·

Stayed 2 nights

Great clean property. Staff is very nice and friendly. Not sure why people have had negative experiences but seems like user error more than a hotel issue. Comfortable bed and linens and clean. Very modern and sleek.

10

Brittney

May 25, 2025

·

Stayed 1 night

Very clean and quiet. Will be booking again.

4

David

Dec 5, 2022

·

Stayed 19,330 nights

The desk staff were friendly but the checkin took too long. The room was dirty and had a peculiar smell.

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Rooms

Rooms are often comfortable and modern, but recurring maintenance problems (AC, plumbing, showers) and repeated TV or streaming issues are reported; a few guests also found beds uncomfortable.

Related guest reviews

6

Laura

Sep 23, 2025

·

Stayed 3 nights

This hotel was clean enough, but the facilities are limited. There is no bar - it wasn't functioning during my 4 night stay. There was no food in the evening, as the only staff there was the front desk clerk. The bed was the worst I've ever slept in. It was a king size, but one side had a huge valley in it, so I was forced to sleep on the other side. Might as well have been a single bed. I do not recommend.

4

James

Feb 8, 2023

·

Stayed 1 night

Great front desk service from Val but room had issues. Had a handicap accessible room, shower was broken. Plumbing parts just kind of laying around. Had to hold shower nozzle in my hand the whole time.

6

Troi

Sep 7, 2024

·

Stayed 3 nights

I have stayed at this facility 6 times. Three of those times the television streaming was down. Being able to stream my tv shows on Prime or Netflix is why this was my hotel of choice. At the very least, front desk should left guests know that the service is down BEFORE check in.

8

Joan

Jan 7, 2025

·

Stayed 1 night

After a long day driving the bed was heavenly. Very comfortable room. However, SIGNIFICANT maintenance was required. The bathroom faucet wasn't fastened down! It was only held upright by the water line itself- nothing was there to fasten it to the countertop! Next, the front panel of the bathroom vanity was coming loose. Perhaps someone had started addressing the faucet issue but left it unfinished and unsecured. How did housekeeping not noticed the unsecured faucet? Lastly, drop-down door to the coffee nook was held in place by only one small arm on one side! The other side plus the hinges were all loose with no fasteners in sight! The whole panel flopped loose when I opened it to check the coffee provisions. I would happily come here again but management should discuss issues w housekeeping and maintenance.

4

Ruth

Sep 14, 2025

·

Stayed 1 night

Not to Courtyard expected standards. Had to move rooms 3 times. 1st room AC not working, 2nd room AC making noise, 3rd room dirty & poor maintenance, 4th room deadbolt didn’t work, poorly repaired shower joints. Lobby floors mopped during check-out time and left slippery wet. Staff showed no concern.

6

Denise

Mar 20, 2023

·

Stayed 1 night

The Tv didn't work until in the middle of the night as if someone else was controlling it. Then an hour before check out it started working.

6

Shalicia

Feb 27, 2023

·

Stayed 2 nights

Everything was nice except the tv kept going out the entire stay and the heat wouldn’t work at first and they didn’t have anyone there would could fix it my first night there. When I finally got the heat to somewhat work it was so loud that you couldn’t ignore it

8

Cheryl

Sep 8, 2024

·

Stayed 1 night

The staff were very friendly, helpful, kind, and professional. My room had several problems == the carpet was pulled back where the entry flooring started, the fridge/microwave and coffee pot set up was odd and somewhat in disrepair. The shower curtain barely reached the top of the tub, so water leaked into the floor when we showered. No free breakfast, but the food we paid for was excellent and the staff was great.

10

Donald

Feb 15, 2025

·

Stayed 1 night

Great room. Clean and modern. Would love to have stayed longer.

6

Carol

Feb 22, 2023

·

Stayed 1 night

Our TV was not working, there was still trash in one of the cans and a dirty towel was behind the bathroom door

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Service

Experiences range from very friendly, accommodating staff to rude or unresponsive check-in interactions, with occasional delays around early check-in or sold-out situations.

Related guest reviews

10

pamela

Mar 30, 2024

·

Stayed 1 night

I was greeted at the desk with friendly smiles and professional service. We then had some drinks at the bar and Jaimie was excellent. He was friendly and quick with his service. He made our stay perfect, He is an exceptional employee.

4

Gina

Nov 29, 2024

·

Stayed 1 night

The attendant that checked us in left us waiting for over 10 minutes. Had her back to the entry and never did turn around. Had to let her know that we were there. Then failed to give us the right room number. As a whole was uncomfortable and not very friendly. The bed was super uncomfortable. Had a migraine by the time I woke up.

2

caleb

Mar 9, 2024

·

Stayed 1 night

Good evening… I’ve been a customer of Expedia for quite some time now. Tonight was an absolute nightmare. I received an email asking if I wanted an early check in which I accepted. Upon arrival we found a large congregation of military personnel in lobby. No biggie unless we don’t have a room… Welp!!! We didn’t have a room available. I spoke to manager about checking in early via email portal & he said “I apologize but we don’t control that level of communication from a third party entity.” They checked for availability @ 9:45pm as my two children & wife were frustrated to say the least. It took roughly (45)min to locate, clean & prepare a room which provided a solution to the situation. But it’s the principle behind this process… No, no, no this is not acceptable to offer early check in but then upon arrival habe no rooms available.

4

Ruth

Sep 14, 2025

·

Stayed 1 night

Not to Courtyard expected standards. Had to move rooms 3 times. 1st room AC not working, 2nd room AC making noise, 3rd room dirty & poor maintenance, 4th room deadbolt didn’t work, poorly repaired shower joints. Lobby floors mopped during check-out time and left slippery wet. Staff showed no concern.

4

Sharon

Oct 21, 2025

·

Stayed 1 night

Upon check in rude staff after a long drive… Room was nice

10

Phyllis

Sep 4, 2024

·

Stayed 1 night

Everyone is also so nice and helpful.

10

Nickels

Sep 3, 2024

·

Stayed 1 night

The staff hear are very friendly and they show a generous, genuine, amount of hospitality! Tammy is an exceptionally young lady! I Will return!

10

Laverne

Jul 28, 2025

·

Stayed 7 nights

Courtyard by Marriott is the ultimate experience. Customer service is too level. Professional and the gave me superb attention. All my needs were meet and specialized treatment was offered due to my health issues. I was treated as a queen! If I could how well I am treated it would contain words that overflow. Thank you staff. How beautiful you are in spirit, mercy, and grace.👼💝🙏🌹

4

jodie

Oct 21, 2025

·

Stayed 1 night

Staff were extremely rude! I was visiting from Australia, when I checked in the young girl laughed uncontrollably at my accent and had to excuse herself. Absolutely disgraceful and rude. I wanted to go elsewhere but it was late. Another lady, Linda took over for her and keep apologizing as she was stunned also. Place was average and plenty of hotels in the same area holiday inn and quality inn…. Go there instead

10

Harriet

Jan 19, 2026

·

Stayed 2 nights

From checkin to the room to the service at the Bistro, I couldn’t have asked for more. A great stay!!

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Location

Convenient off I-40 and close to many restaurants and shopping; some guests also noted a secure feel.

Related guest reviews

10

Bruce E.

May 17, 2023

·

Stayed 1 night

Favorite place to stay when we visit the area.

10

David Keith vun

Mar 31, 2024

·

Stayed 2 nights

Stayed here twice, Nov '23 and Mar '24. Very convenient location.

10

Jonathan

Oct 3, 2023

·

Stayed 1 night

Good location.

10

Megan

Jul 18, 2025

·

Stayed 1 night

This was convenient off of interstate 40. Very clean property and super quiet. We enjoyed our stay.

10

Dustin

Oct 20, 2025

·

Stayed 1 night

Clean room. Easy check in. Plenty of restaurants in area.

10

Talib I.

May 2, 2024

·

Stayed 2 nights

Great location, secure space, super nice staff, very clean rooms. Only recommendation is to install more lamps in the rooms. Additional lighting would make the room perfect for business travelers like me.

10

Ronald

Feb 28, 2023

·

Location, cleanliness, friendly staff and price.

10

Isaac

Dec 29, 2022

·

Stayed 1 night

Last minute reservation, the staff was very friendly and accommodating. The area has lots of dining and shopping options. Would stay here again.

10

Teyles

Apr 9, 2023

·

Stayed 1 night

The location and service from staff is best...no free continental breakfast is the only bad thing about the stay...

10

Alexandria

Aug 14, 2023

·

Stayed 1 night

That it was in walking distance of everything and it seemed like the room was dirty like someone had bled all over the room

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Dining

On-site Bistro or bar feedback is inconsistent—some praised the bar service, while others found limited options or closures; breakfast is not included and a few guests reported issues receiving paid breakfast.

Related guest reviews

10

pamela

Mar 30, 2024

·

Stayed 1 night

I was greeted at the desk with friendly smiles and professional service. We then had some drinks at the bar and Jaimie was excellent. He was friendly and quick with his service. He made our stay perfect, He is an exceptional employee.

6

Laura

Sep 23, 2025

·

Stayed 3 nights

This hotel was clean enough, but the facilities are limited. There is no bar - it wasn't functioning during my 4 night stay. There was no food in the evening, as the only staff there was the front desk clerk. The bed was the worst I've ever slept in. It was a king size, but one side had a huge valley in it, so I was forced to sleep on the other side. Might as well have been a single bed. I do not recommend.

10

Edward

Feb 23, 2025

·

Stayed 1 night

I paid for breakfast with my room and didn't receive it$151 For the room and $20 for incidental accidents

10

Chandra

Feb 4, 2023

·

Stayed 1 night

Staff were very nice and professional and everything was clean. The view was nothing special but the bed was comfortable, shower pressure was great, and decor was inviting. The bar in the lobby was the only thing lacking, solely due to minimal drink options. Firebird restaurant is just down the street and worth a visit too, food is delicious and the atmosphere is great.

8

Cheryl

Sep 8, 2024

·

Stayed 1 night

The staff were very friendly, helpful, kind, and professional. My room had several problems == the carpet was pulled back where the entry flooring started, the fridge/microwave and coffee pot set up was odd and somewhat in disrepair. The shower curtain barely reached the top of the tub, so water leaked into the floor when we showered. No free breakfast, but the food we paid for was excellent and the staff was great.

10

Teyles

Apr 9, 2023

·

Stayed 1 night

The location and service from staff is best...no free continental breakfast is the only bad thing about the stay...

10

William

Jul 15, 2024

·

Stayed 1 night

Really disappointed for over $200 that breakfast wasn’t included. Didn’t notice that when I booked the hotel or I wouldn’t have stayed there. Hotel seemed worn, not new like you would expect.

10

Harriet

Jan 19, 2026

·

Stayed 2 nights

From checkin to the room to the service at the Bistro, I couldn’t have asked for more. A great stay!!

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AI-generated summary based on recent guest reviews

Month	Average price
January	$108
February	$108
March	$116
April	$128
May	$128
June	$127
July	$128
August	$119
September	$97
October	$108
November	$128
December	$124

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $145	17 $156	18 $197	19 $175
20 $126	21 $149	22 $163	23 $169	24 $125	25 $144	26 $127
27 $124	28 $149	29 $169	30 $175

Su	Mo	Tu	We	Th	Fr	Sa
				1 $193	2 $176	3 $173
4 $136	5 $185	6 $188	7 $193	8 $141	9 $193	10 $164
11 $130	12 $188	13 $171	14 $161	15 $146	16 $173	17 $164
18 $125	19 $132	20 $162	21 $149	22 $141	23 $144	24 $144
25 $125	26 $130	27 $147	28 $147	29 $132	30 $137	31 $144

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Room, 1 King Bed with Sofa Bed

Room, 1 King Bed with Sofa Bed, Hearing Accessible

Room, 2 Queen Beds, Accessible Bathtub

Room, 2 Queen Beds, Hearing Accessible

Suite, Multiple Beds

Suite, Multiple Beds, Accessible Bathtub

Room, 2 Queen Beds, Hearing Accessible (Accessible Bathtub)

Room, 2 Queen Beds

Room, 1 King Bed with Sofa Bed, Roll-In Shower (Transfer Shower)

Suite, 1 King Bed with Sofa Bed

Room, 1 King Bed with Sofa Bed, Accessible Bathtub

Room, 1 King Bed with Sofa Bed, Accessible Bathtub (Roll-In Shower & Transfer Shower)

Suite, Multiple Beds, Hearing Accessible (Accessible Bathtub)

Guest reviews

Very good

What guests think

Property Policies

Check-in instructions

Good to know

FAQs about Courtyard by Marriott Memphis East Galleria

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Prices for upcoming dates