Holiday Inn Houston Intercontinental Airport by IHG

Airconditioning in room poor. Food good but unable to get a beer or wine with it. Confusion about where to pick up shuttle. Ended up getting a taxi. Pool good.

I originally booked a room with 2 double beds. At check-in I was asked if I needed the handicapped room that was booked. I did not, so she put me in another room with a king & pullout. Not exactly comparable & she did not tell me that was what I was charging to. If I had known, I would not have allowed her to change my room. I wanted my original room after seeing what I was put in & was told there were no rooms left. The room came with no bedding for the pullout. After getting sheets from the front desk, she told me she would bring a pillow up to my room. She never did. There was no blanket & no Pillow for the pullout that I didn’t even want. The AC rattled all night, making it very difficult to sleep. Then I went downstairs in the morning to get some ‘complimentary coffee’ that the website said the hotel provided. The front desk person had no idea what I was talking about. I was definitely robbed for the price I paid for this dump. Very disappointing & disgusting. For a 400 room hotel, only 1 elevator worked, making the wait time very long. I should have known when I went to check in when two women were complaining about not having any water & how the toilets were full because they couldn’t flush because there was no water. Again disgusting. I am so sorry I had to stay there.

Staff fabulous. Food great. Strong smell of deodorizer in the hotel. Breakfast cold

Clean room and clean hotel

clean room, friendly staff, excellent breakfast