Candlewood Suites Houston The Woodlands by IHG

This property is under construction and is a mess. The gym was a big reason I booked this place - under construction, covered in paint supplies and all equipment piled in the center of the room. The cable tv - not working, sorry have you ever traveled with a toddler? Oh boy. The room was actually pretty decent, but they still had painters tape all on the smoke detectors and sprinklers throughout the rooms and all the hallways of the floor we stayed on. Not exactly safe. There was sheetrock dust all on the hallway, the elevators, etc. I went to do a quick load of laundry and the smell in there was unreal. One of the washers must have malfunctioned and was completely full of dirty laundry water. Anyway, so I asked the front desk worker for a partial refund due to the gym and the cable issues alone and I was told a manager would reach out to me. I didn’t want to rag her too much because she was very sweet and seemed nervous. So I thought ok great, I’ll tell the manager when he calls me. I was off to a medical appt next morning so I couldn’t go looking for them. No phone call. What a joke. They could care less apparently? I asked Expedia to deal with it and by this point I was upset enough that I wanted a full refund, but this was denied. So that gives them not only an unsafe environment, unclean environment, and also poor customer service all around. Zero hospitality. Also, I never write bad reviews, so that should say something.

Very pleasant stay. Room was clean, quiet and well stocked. Staff were friendly and helpful when we extended or stay. The free laundry is a big plus! The one and only fault I had was the card readers on the exterior doors were out of service, making the main desk/lobby the only way to enter. With parking on three sides of the building, this is an inconvenience.

Good location for Ironman. The property was under construction while there… painting, gym was closed, Property was being pain

Everything was good except there’s no lighting outside at all; most of the parking is in back & on the right side but when it’s dark outside you can’t see anything! It’s pitch black. It truly is scary if you’re a woman alone.

The property was okay, the staff was great, when you could fine them. Traffic makes getting in and out of the property difficult, bec its on a major highway. My room was clean, but my electronic keys had to be reprogrammed every couple of days, mine was a long stay. The most aggravating poinit to this trip was that I had a room on the bottom floor right next a side door. I was hoping to be able to enter and exit quickly and easily since mine was a long stay and I had a lot of gear. The lock and the door was broke and would not open with my room keycard. They've known about thijs issue for al ong time and have not done anything to repair it. Also, the "gym" ..lol..its not a gym...I'm not sure if anything there even works. It looks like a storage facility for abandoned equipment. I would not recommend this place nor would I stay there, again.

It was only a 1 night stay but my Son was excited to stay the night in a hotel, but was very very disappointed when the pool was not clean. The whole reason i stayed at this location was because of the pool.

This is an animal friendly hotel so the areas that have carpet do smell like dog (stairs). Upon check in, I was informed the elevator was not working BUT I was assigned to the second floor and was told the elevator would be working in the morning. Front desk very kind and courteous. My room was for the most part clean and there was no carpet on the floor. It was all flooring and tile. It looks like there is ongoing renovations, lots of dust on the floor. There is small kitchen space and there is coffee, regular size fridge, two burner stove, dishes and silverware which I thought was great. Bed was comfortable and I did not see any bugs. Bathroom also was fine. I tried to take the elevator down in the morning and it was still not working. I wish I had been told about the elevator not working. I was by myself and I’ve had back surgery. It was hard even just to the second floor. I would call and ask if the elevator is working if you are considering this hotel.

Nuice place, courteous staff. No ice machine in lobby. Have to wait until ice drops in your room's fridge.

The hotel was under construction, and we hadn’t been informed about it. They were painting it, and the smell of paint was very strong on all floors. The gym was closed because it was also under construction. The room had a strong musty smell, and the only way to reduce it was to set the AC very low. The mattresses were old and uncomfortable. The coffee machine didn’t work, so I couldn’t even have a cup of coffee. I would never stay at this hotel again.

Credit machine didnt work when we checked in. We were on 2nd floor and the elevator had a a sign out of service most of the time. Leaving I had to use the stairs again and fell with a cooler and bag, landed on my knee. Told the employee at the desk when checked out, he didnt say sorry or anything. His only response was he didnt put the sign on the elevator. I have an appointment with a doctor to see whats wrong with my knee, it's very swollen still after 5 days. This may not be over with. I also showed the front desk employee, he showed no concern.

There was roaches I'm scared to take my suitcases home with little friends attached

If it wasn’t for roaches in cabinet it would have been a good stay. When I tried to call the front desk at nite time the phone kept ringing I had to walk downstairs to inform of the roaches. In the am it was the same guy told hey I seen more roaches he said he would tell manager nothing happened.

In the middle of renovations and drywall mud was all over the carpets in the elevator on the call buttons. Roach in room. Toilet seat loose.

Stayed two nights in this property. Got woken up at 2 AM by random kids screaming playing in the hallway. Roaches came out of the sink when I tried to make food in room. The whole motel smelled musky and dirty. Will not be staying here again.

I booked this room because it was close to MD Anderson and the website said it was newly remodeled. When we walked into the first room that we were assigned there was a big puddle of water on the floor. The dishwasher was leaking so we were moved to a second room. I was unable to access the wifi in the second room so I picked the phone in the room to call the front desk and there was no dial tone. I then used my cellphone to call them and was told that ever since the remodeling was done many of their phones do not work. The television was also not working and there was an outlet that was hanging on by a wire where it had not been installed properly. We were then offered a third room but upon entering the room we immediately noticed several cockroaches around the room. In total we killed six in a matter of minutes. I immediately went to the front desk and requested a full refund. As I explained to the staff, cockroaches are a health hazard for any person but especially a cancer patient (we saw several cancer patients on the premises during the short time that we were there including myself). We will never again rent at this location. I took pictures of all the issues we encountered to show the staff.

The bathroom door was hard to close. The sheets looked like they needed to be changed. The AC looked to have blood or some other kind of substance on it. Waited 10 minutes at the front desk for someone to even check us in.

Nice enough just didn't like seeing coach roaches in the bathroom.

We spent I think 2 nights here, it was very comfortable and clean, no complaints, house keepers did a wonderful job and didn’t bother us often at all. Although on our LAST night (thankfully lol) I saw two small cockroaches within an hour.. but were fine! Wonderful people!

Room was okay. Recently refurbished, still lacking certain amenities. The hotel is going under remodling, therefore, very noisy during the day, and very close to commercial trash pick-up during early morning hours. There were roaches in the kitchen cabinet, dishwasher didn't operate correctly, ice maker was not working, and the elevator had horrible toilet smell.

Staff was friendly and helpful. The hotel is quiet and in a good location. The only thing I can say is that the bed is VERY uncomfortable I had to buy a mattress topper to be able to sleep in it and we did see 2 roaches.

I booked a room with 2 queens and one was not available. I had to settle for a king. I paid extra for the 2 queens so I could sleep 3 comfortably but got stuck sleeping 3 in a king

Had a room with adjoins door and the TV was on all night door. Room was tired. Ok for one night stay

Bring earplugs: highway noise.

This property will do in a pinch, and definitely caters to extended stay visitors but if you’re looking for a “nice” stay under $250, keep looking. Unfortunately in the room, the TV had no cable, the AC didn’t cool very well, and the AC compressor sounded like a door shutting all night long.

The rooms are a great size! Staff was super friendly.

Room 218. Everything was great (better than great, really) but the water pressure in the shower was like a car wash!! A bit uncomfortable and not relaxing… I definitely got clean though!! lol. I will be staying here again, but a different room and/or checking the shower pressure or head. :) Each staff member was exceptionally nice and accommodating! Thank you all, so much!!

I had a great stay at Candlewood Suites Houston (The Woodlands). The room was clean, spacious, and well-equipped, everything I needed for a comfortable and restful visit. The location was convenient and quiet, making it easy to relax. The only slight concern was the low staffing during nighttime hours. The front desk receptionist wasn’t always available when needed, which could be improved for better guest support after hours. Overall, it was a pleasant experience, and I would definitely consider staying here again.

Very thing was great the ac was not very cold room was warm the whole stay

Check-in was quick. Staff members very helpful and friendly. Nice room with comfortable bed. Room was nice and clean.

Pros: newly renovated, very clean, no carpet in room, large walk-in shower, kitchen with full size fridge/freezer, comfortable bed and pillows, new bed and bath linens, cold a/c, quiet-little noise carry from other rooms, nice pool and gym, friendly staff, as well as complimentary waters, sodas, and several snack choices offered at checkin. Cons: hard to find with no street signs, extremely slow elevators, 1st room - toilet wouldn't flush so had to change room, 2nd room - bathroom door wasn't hung right so door was super hard to open and close, no holder for toilet paper, no shelf in shower for toiletries, no dining table/chairs for eating, only seating was one desk chair at a desk, a small recliner chair and an ottoman, no luggage rack so used the ottoman to hold suitcase, only one side of bed had one plug w/one usb jack for charging phones, no ice machine on property but no ice trays in freezer, coffeepot (with coffee) provided but it didn't work. Most of the cons are just inconviences and really don't outweigh the pros. Breakfast not provided since in-room kitchen has 2 burner cooktop, microwave, and toaster in addition to fridge and coffeepot. No plastic bathroom cups or paper cups with lids and stirrers since kitchen stocked with enough items to cook, eat, and drink with as well as dishwasher w/detergent for cleanup. I plan to stay here again and definitely would recommend to family and friends.

Very nice for the price and staff was super friendly. Perfect for visiting the Woodlands!

Hotel is somewhat clean. Our room was clean but the halls needed some work. It smelled like old food on our hall when we checked in. Overall we would stay here again. For the price and the friendliness of the staff you can’t beat it.

The hotel have excellent customer service at the front desk the lady’s so nice and help me whit everything I need to know the room is clean , quiet place , I’m happy and comfortable with this hotel !

Amber and Cassidy were great. Very friendly and accommodating. Rooms were nice. Will definitely stay there again.

Room 218. Everything was great (better than great, really) but the water pressure in the shower was like a car wash!! A bit uncomfortable and not relaxing… I definitely got clean though!! lol. I will be staying here again, but a different room and/or checking the shower pressure or head. :) Each staff member was exceptionally nice and accommodating! Thank you all, so much!!

I had a great stay at Candlewood Suites Houston (The Woodlands). The room was clean, spacious, and well-equipped, everything I needed for a comfortable and restful visit. The location was convenient and quiet, making it easy to relax. The only slight concern was the low staffing during nighttime hours. The front desk receptionist wasn’t always available when needed, which could be improved for better guest support after hours. Overall, it was a pleasant experience, and I would definitely consider staying here again.

Credit machine didnt work when we checked in. We were on 2nd floor and the elevator had a a sign out of service most of the time. Leaving I had to use the stairs again and fell with a cooler and bag, landed on my knee. Told the employee at the desk when checked out, he didnt say sorry or anything. His only response was he didnt put the sign on the elevator. I have an appointment with a doctor to see whats wrong with my knee, it's very swollen still after 5 days. This may not be over with. I also showed the front desk employee, he showed no concern.

Had to wait for desk clerk for 10 min to show up. She was kinda rude and really didn’t know her job.

Front desk assistant was so polite and helpful. I love when the service and options fulfill our expectations. Thank you to go beyond.

The girl at the front desk was not attentive. Had to ring the bell to get her attention, and she wasn’t very friendly. The room itself had a used rag still hanging on the shower curtain from the previous guest, the hallway going to the room and elevator needed to be vacuumed, the elevator needed to be vacuumed as well. There are several soft spots on the floor of the fourth floor that need to be looked at.

Near my dr office. Excellent location

Location

Tucked behind a medical building,hard to find entrance. Two cars broke into while we were there. Upgrades happining but kinda shotty work.

The hotel was nice and clean and the staff was nice and friendly. Area around hotel is hard to navigate due to heavy traffic and limited options to avoid Interstate 45.

Bring earplugs: highway noise.

Everything was good except there’s no lighting outside at all; most of the parking is in back & on the right side but when it’s dark outside you can’t see anything! It’s pitch black. It truly is scary if you’re a woman alone.

Tucked away next to TX Children’s. Good access to highway. Close to dining and shopping

Very convenient location

Our stay was overall good. The place is clean. Close by the hospitals! Very convenient

Very nice and tucked away

Place is going through renovations but the staff is friendly, helpful and the rooms are cozy, clean, and more like a studio apartment. We enjoyed it here, plus they offer board games for free to use and return, and a mini store of drinks and snacks. Worth it for a decent stay away. Plus they offer desks in the room so if you need a quiet place to work this is it.

Nuice place, courteous staff. No ice machine in lobby. Have to wait until ice drops in your room's fridge.

Pros: newly renovated, very clean, no carpet in room, large walk-in shower, kitchen with full size fridge/freezer, comfortable bed and pillows, new bed and bath linens, cold a/c, quiet-little noise carry from other rooms, nice pool and gym, friendly staff, as well as complimentary waters, sodas, and several snack choices offered at checkin. Cons: hard to find with no street signs, extremely slow elevators, 1st room - toilet wouldn't flush so had to change room, 2nd room - bathroom door wasn't hung right so door was super hard to open and close, no holder for toilet paper, no shelf in shower for toiletries, no dining table/chairs for eating, only seating was one desk chair at a desk, a small recliner chair and an ottoman, no luggage rack so used the ottoman to hold suitcase, only one side of bed had one plug w/one usb jack for charging phones, no ice machine on property but no ice trays in freezer, coffeepot (with coffee) provided but it didn't work. Most of the cons are just inconviences and really don't outweigh the pros. Breakfast not provided since in-room kitchen has 2 burner cooktop, microwave, and toaster in addition to fridge and coffeepot. No plastic bathroom cups or paper cups with lids and stirrers since kitchen stocked with enough items to cook, eat, and drink with as well as dishwasher w/detergent for cleanup. I plan to stay here again and definitely would recommend to family and friends.

It was fine. The room itself was wonderful and comfortable. I was bummed that there was not a breakfast included. Didn't realize that until check in. The drive up to the lobby was awkward in the parking lot. Not the usual drive through like most hotels. We drove round and round thinking surely this is not the main entrance. The front desk took my card for incidentals which I'm totally used to, but did not say they were charging 50 dollars right then to my debit. Then I didn't get it cleared back until a week later- never has happened to me before. I called them and they said it was a bank issue, not theirs. They were very polite, it was just a few strange things with their policies. The lobby and halls were a bit outdated, but the room and beds were right on, clean and comfortable. I guess that's what matters the most.

My key card did not work, i had to walk down to the front desk three times and the staff was not very pleasant about it all. They ended up giving me a different room further away and that key finally worked. I am a senior so all that walking to get a key to work was not good. The room was ok, the bed was not comfortable and the tv in the new room was not working well So we gave up trying to watch it as i was too tired. We stayed at this property as it was close to the hospital. My husband was having a heart procedure early in the morning. We arrived an hour before 3pm check in but was told she would have to charge me a 25.00 early check in fee. She did state she had rooms ready but i decided to wait out the hour. The two ladies working the front desk were not pleasant at all. The man that helped us with the final key that worked was pleasant. This property does not offer breakfast and they do not have a ice machine. You have to turn on the icemaker in the freezer and wsit till it makes ice cubes. Not planning on staying here again.

We were disappointed that there was no housekeeping services and no indication that there wouldn't be. There was also no kitchen at the hotel so no chance to get a breakfast. There was a mini snack bar but you had to pay for everything if you wanted something there. It was good that the rooms had a microwave, refrigerator and Mini kitchen.