Name: Holiday Inn - NW Houston Beltway 8 by IHG
Address: 3539 N Sam Houston Parkway West, Texas, United States of America, Houston (and vicinity), North Central Houston, US
Price range: $84–$115 per night
Rating: 8.6

What guests think

At Holiday Inn - NW Houston Beltway 8 by IHG, many guests praise the modern, very clean property, comfortable rooms, and friendly staff, plus a convenient, quiet location, while others report issues that affected comfort and reliability during their stay.

On-site dining and breakfast draw mixed feedback, with closures or late openings, variable quality, slow service, and extra charges reported alongside some positive experiences. Housekeeping and supplies can be inconsistent, and a few guests encountered maintenance problems, a water outage, or parking break-ins with cameras reportedly down. Overall, expect a modern stay with good basics, but verify dining availability and plan for occasional service or security variability.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

AI-generated summary based on recent guest reviews

Facilities

Facilities include an indoor pool and an on-site bar. Several guests report parking security incidents, and some on-site amenities were closed or limited at times due to staffing.

Related guest reviews

10

Carol E

Apr 27, 2025

·

Stayed 1 night

Absolutely great stay. The bathroom facilities more closely monitored. Love the bar and food ordering services, much entertaining.

2

Garrett

Oct 2, 2025

·

Stayed 1 night

First the sink in room 200 had small sugar ants coming out on the sink area. Second i walk out to my truck in whats suppose to be a secured parking lot and my back window is smashed in. Then i ask about cameras and i get told they are down.

8

Natasha

Dec 22, 2024

·

Stayed 3 nights

Very clean and comfortable hotel near the beltway. Staff was lovely but they were understaffed so there was no cafe open for dinner in two of the three nights I stayed there.

10

Tayonia

Mar 8, 2024

·

Stayed 1 night

Amazing place to stay clean the lady who checked us in was excellent and very nice only thing I didn’t agree with was the pool need a warmer since it is a inside pool other than that 10/10 recommended

6

Robertus

Apr 13, 2024

·

Stayed 5 nights

No coffee cups available in room despite requesting them for 2 days. No breakfast buffet available, just need to order and stand in line for it. Loosing lots of morning time to go to work while waiting on breakfast. Also breakfast is not included into the price…..! Hotel does not run an airport shuttle bus. Hotel is clean and staff is friendly.

4

Christy

Jul 23, 2024

·

Stayed 1 night

Dining wasnt available.

10

ebony

Mar 22, 2024

·

Stayed 1 night

I enjoyed our short stay here. We needed somewhere close to our wedding venue and this was right up the street. Rooms were clean and staff was so nice! The receptionist at the front desk even did a mini photoshoot for my husband and I when we came back to the room to change during our wedding reception. She was so nice and sweet! We really appreciate what she did! Would definitely stay here again, especially for the indoor pool!

10

Kevin

Apr 28, 2025

·

Stayed 2 nights

Loved the indoor pool.Lovely,helpful staff. Our mistake,location was not near the event we came to town for but totally our fault.The property was wonderful.Did have a problem with our reservation. Needed one room with 2 Queen beds but it was given away even though we made the reservation weeks ago.They did comp us a room for our 3rd person.He's autistic ,my nephew,but got use to being in the room at night alone and wound up enjoying his privacy.

2

Dihlon

Jun 1, 2025

·

Stayed 1 night

Trying to go to sleep and it sounded like a night club in our room. Complained to the front desk and we were informed there was a graduation party in their event center right above us. They told us there was nothing they could do about it, but that it would end at 11 pm. Also, we had to pay $11 per person for breakfast, when we booked the room, which was supposed to open at 7 am. They didn’t open until 7:30, which had us running late to our softball game. I will never stay at a Holiday Inn again.

2

Jacob

Apr 24, 2024

·

Stayed 1 night

Corvette was stolen out of the parking lot make sure to not stay here if you have a nice car

Was this helpful?

AI-generated summary based on recent guest reviews

Cleanliness

Many reviews highlight very clean rooms and common areas. Others cite lapses such as smoke odors, pests, leftover items, empty toiletries, towel shortages, and infrequent room servicing.

Related guest reviews

2

Marva

Apr 27, 2023

·

Stayed 3 nights

Do not stay here! Save your money & do not waste your time. There are plenty of other hotels that will display and honor hospitality & integrity. This hotel does not care about their guest, and will not accommodate you for any problems they have caused. I checked into a hotel with no towels, wash cloths, or any respect or courtesy. The hotel did not provide me with any towels even through I asked & pleated about it my whole stay (4 days). Can you imagine going on a vacation & the hotel has no hotels, and everyday you ask they are making empty promises that they will have some later, & later never comes. If the hotel could not at least have towels in my room when I checked in, they should have refunded me or offered to move me to another hotel. The workers were rude, inconsiderate, & overall not helpful. There were huge parties of children that checked in after us, & were given towels. We saw tons of towels being used at the pool & laying on the ground. Yet your guest who have been staying there two days at that point have not received any. When we asked & complained for a third time, this is day three, the employee told us it wasn’t her job & that we needed to track down housekeeping if we wanted towels, mind-blowing. Overall I had a terrible experience here, holiday inn you should be ashamed to have a hotel operating like this, as well employees who could careless about the guest they're serving. Don’t let ratings or stars fool you, DO NOT BOOK HERE. You will regret it!

10

Emely

Sep 16, 2025

·

Stayed 2 nights

Everything was clean and everyone was nice and helpful.

2

Garrett

Oct 2, 2025

·

Stayed 1 night

First the sink in room 200 had small sugar ants coming out on the sink area. Second i walk out to my truck in whats suppose to be a secured parking lot and my back window is smashed in. Then i ask about cameras and i get told they are down.

10

Bradford

Sep 22, 2024

·

Stayed 2 nights

We enjoyed it very much i did wish we had someone clean our room while we stayed there. We had a lot of trash a times from grabbing food to go. Other than that we enjoyed it very clean and nice.

6

Jennifer

Apr 10, 2024

·

Stayed 1 night

Hotel didn't offer breakfast. Room had coffee for only 1 person, not even sugar. Room and bathroom were very clean and bed was comfortable. Smoky smell in the hallways.

4

Layla

Jan 30, 2025

·

Stayed 1 night

The room smelled like a homeless shelter/smoke.

2

Lucinda

Oct 15, 2024

·

Stayed 1 night

The room was ok but the bedding on the bed had makeup on it and the toiletries they provided were empty and the fridge was cool but we didn’t even use or put anything in it and we have a huge puddle in the morning in front of it.

10

Douglas

Mar 20, 2025

·

Stayed 1 night

Clean, efficient and quiet

10

Jaime

Dec 15, 2024

·

Stayed 2 nights

This hotel had the modern vibe. Different from other holidays inn. The hotel was clean and organized.

4

Elenoir

Feb 21, 2025

·

Stayed 2 nights

My second time staying in this hotel I found a blunt that somebody probably just smoked in the room and it smelled like it a lot in the room. I also found food in the fridge that wasn’t taken out.

Was this helpful?

AI-generated summary based on recent guest reviews

Rooms

Rooms are modern and generally comfortable, with some guests noting spacious layouts and good beds. However, noise from neighbors or AC and maintenance quirks (TVs, power, bulbs, vents, door locks) are mentioned.

Related guest reviews

10

Kathleen

Jan 1, 2023

·

Stayed 1 night

Great lobby decor and the rooms are lovely

6

zhenping

Jun 14, 2025

·

Stayed 5 nights

I can hear voice of neighbors easily.

10

Emeria

Aug 10, 2023

·

Stayed 1 night

We had a great experience stayiing at this Hotel, when we walked in, we were greated at the front desk by a very nice and kind lady. My husband loved, loved the bed and the room was great!

8

norma

Aug 4, 2025

·

Stayed 1 night

It was very clean comfortable beds, but noisy ac.

6

Trikelle

May 7, 2025

·

Stayed 1 night

The hotel was very nice and clean. The breakfast and the tea that was made was very good. The only thing I didn’t like was the beds. They were so uncomfortable I could not sleep nor get comfortable. Everything else was exceptional.

8

Rochelle

Jul 1, 2023

·

Stayed 2 nights

The property was nice. I just didn't like the fact that the vent in the restroom didn't work. The restroom was properly stocked with towels and toiletries were all the same, two shampoos and two conditioners but no lotion,

10

Tracy

Nov 7, 2024

·

Stayed 1 night

The hotel was in a secluded area. I felt safe. The staff was friendly and accommodating. The facility was extremely clean and decorated for the holidays. So lovely! Out rooms were large. We could not have asked for a better spot.

4

Gabriela

Mar 16, 2024

·

Stayed 1 night

No bulb on the lamp, bathroom Door locked . No good service with front desk .

8

Jimmy

Jul 5, 2024

·

Stayed 1 night

The power did not work in the room. The staff assigned us another room and everything was fine.

4

LaRecya

Aug 18, 2025

·

Stayed 2 nights

This location seem nice online but in person all that's not true. 1st when i arrived around 4:30 5:00 p.m. to check in no one was at the desk me and another customer stood there for about 3 to 5 minutes waiting before I decide to walk around to look for the staff office and the ladies back there on her phone 2nd I wake up Sunday morning 7:00 am in the morning to shower and go to church water not on. check my phone no message, no message at the door, or no email. No nothing letting us know that the water is off and couldn't get a hold to no one at the front desk. when I went to get my breakfast Monday morning for the ticket that I purchased ticket says Buffet or entree and drink but the lady says I can only get this particular item with that ticket and she says that they just changed it a week ago but yet again no information no update or nothing informing customers that that occurred. The tv was not a smart tv so had to watch basic tv and old movies. Then houses keeping mops the lobby and elevators with dirty water making it smell like wet dog.

Was this helpful?

AI-generated summary based on recent guest reviews

Service

Staff are often described as friendly, accommodating, and efficient. Recurring complaints include absent or unresponsive front desk, overbooking or poor communication, and understaffing affecting requests.

Related guest reviews

2

Gia

Oct 20, 2024

·

Stayed 1 night

I was rather disappointed, the staff said that the hotel is overbooked and they couldn’t honor my reservation as I had booked through a third-party; however, I did not get any notification about how I didn’t have a room for the night. It left me to find an elsewhere to stay for the night last minute. It would be nice, for next time, to have better communication between the hotel staff, Travelocity, and customer. Is there a chance I could receive compensation for my inconvenience?

10

Dorina

Jul 31, 2025

·

Stayed 6 nights

The staff so kind they met my needs

6

Keshoun

Mar 17, 2025

·

Stayed 1 night

Staff never at front desk.

8

Kwang

Apr 22, 2024

·

Stayed 1 night

The lady at the desk at 9:00pm on 4/22/2024 was very unfriendly and rude

10

Yyana

Dec 29, 2024

·

Stayed 1 night

Check-in was nice and easy

10

Ciera

Jul 8, 2025

·

Stayed 2 nights

everyone here was so nice.

10

Jonathan

Sep 18, 2025

·

Stayed 3 nights

Would stay again! Great service

10

Karla

Nov 19, 2024

·

Stayed 2 nights

I didn’t want to leave! Everyone that works here is absolutely wonderful! Melissa is outstanding and the wonderful way she greeted and received me after a long trip, arriving for the funeral of my cousin, was exactly what I needed! I was super hungry so I went to the eatery before going up to my room. The people taking the orders and cooking were so kind and accommodating! My food was fast, made to order, and was accompanied with great coffee!! Fresh creamer was the only thing missing and would have topped it off perfectly! But my food was hot and good! I ate it for two days! My room was cozy, clean and comfortable! I was totally happy with it and rested so well, I didn’t want to leave it! When I ran out of body wash, Dani came right away to replace it! Great staff!! I enjoyed every moment.

10

Nomandla

Jan 2, 2024

·

Stayed 4 nights

Management and front desk staff were great. Hospitality was excellent

4

LaRecya

Aug 18, 2025

·

Stayed 2 nights

This location seem nice online but in person all that's not true. 1st when i arrived around 4:30 5:00 p.m. to check in no one was at the desk me and another customer stood there for about 3 to 5 minutes waiting before I decide to walk around to look for the staff office and the ladies back there on her phone 2nd I wake up Sunday morning 7:00 am in the morning to shower and go to church water not on. check my phone no message, no message at the door, or no email. No nothing letting us know that the water is off and couldn't get a hold to no one at the front desk. when I went to get my breakfast Monday morning for the ticket that I purchased ticket says Buffet or entree and drink but the lady says I can only get this particular item with that ticket and she says that they just changed it a week ago but yet again no information no update or nothing informing customers that that occurred. The tv was not a smart tv so had to watch basic tv and old movies. Then houses keeping mops the lobby and elevators with dirty water making it smell like wet dog.

Was this helpful?

AI-generated summary based on recent guest reviews

Location

The location is convenient to the Beltway and several destinations, with many guests feeling safe and finding it quiet. A few note limited nearby options or a sketchy approach area.

Related guest reviews

8

Yonis

Jan 21, 2023

·

Stayed 1 night

Not so many thing around

10

Duwayne

Jul 14, 2024

·

Stayed 7 nights

Nice staff. Quiet safe location. Local gas stations and stores nearby close early but in town others are open.

10

kenneth

Aug 22, 2024

·

Stayed 1 night

Nice modern property with convenient location

10

Charlene

Jun 24, 2024

·

Stayed 1 night

Very clean. Excellent location and quiet.

10

Jose

Aug 7, 2023

·

Stayed 1 night

Very convenient to VA National Cemetery

8

Natasha

Dec 22, 2024

·

Stayed 3 nights

Very clean and comfortable hotel near the beltway. Staff was lovely but they were understaffed so there was no cafe open for dinner in two of the three nights I stayed there.

10

Juan

Jan 21, 2024

·

Stayed 1 night

Eveything around the Hotel was close and convinient.

10

Carlos

Aug 3, 2025

·

Stayed 3 nights

It was very confort and close from where we need to go

10

Tracy

Nov 7, 2024

·

Stayed 1 night

The hotel was in a secluded area. I felt safe. The staff was friendly and accommodating. The facility was extremely clean and decorated for the holidays. So lovely! Out rooms were large. We could not have asked for a better spot.

10

Felipe

May 30, 2025

·

Stayed 1 night

Safe location, clean environment. Pretty new

Was this helpful?

AI-generated summary based on recent guest reviews

Dining

Breakfast and on-site dining are inconsistent: some enjoyed fresh a la carte options and the bar, but others found venues closed or opening late, quality poor, service slow, and breakfast often not included in the rate.

Related guest reviews

6

Elena

Jan 27, 2025

·

Stayed 2 nights

The property was good, but the food that you have to pay for was TERIBLE! We ordered an ordinary breakfest (not lunch)to eat there in that dining room and they brought a"to go" box with a litlle untasty,cold scambeled egg,2 small uncooked ,saggy pieces of bacon and believe it or not, some cold french fries,saggy ,in small broken pieces wich was leftover from previos night probable.In a closed box.Then the coffee was watery,no milk or dairy creams,just a chemical creamer in a cheep botlle with who knows what flavor.No choices at all.Looks like they try to save the money and not please their costumers who pay for all services. DONT BUY THEIR FOOD AT ALL! You ll feel sorry.There are fast food restaurants around. Disappointed!

10

Rosie

Jun 27, 2025

·

Stayed 2 nights

Clean rooms, good breakfast!

10

Carol E

Apr 27, 2025

·

Stayed 1 night

Absolutely great stay. The bathroom facilities more closely monitored. Love the bar and food ordering services, much entertaining.

10

Tucker

Mar 6, 2025

·

Stayed 2 nights

Everything was nice. Service for the bar and restaurant sucked

8

Natasha

Dec 22, 2024

·

Stayed 3 nights

Very clean and comfortable hotel near the beltway. Staff was lovely but they were understaffed so there was no cafe open for dinner in two of the three nights I stayed there.

10

Pietro

Apr 7, 2024

·

Stayed 1 night

The Stay was great! Room was spacious and clean! The hotel is very new, the breakfast was a la carte but fresh and delicious! Definitely staying again

6

Robertus

Apr 13, 2024

·

Stayed 5 nights

No coffee cups available in room despite requesting them for 2 days. No breakfast buffet available, just need to order and stand in line for it. Loosing lots of morning time to go to work while waiting on breakfast. Also breakfast is not included into the price…..! Hotel does not run an airport shuttle bus. Hotel is clean and staff is friendly.

8

Silveria

Jul 29, 2024

·

Stayed 2 nights

We were undated to a King Suite, because no 2 queen size beds were avaliable, we paid additional for breakfast, there was no breakfast Sunday and no manager around..

4

Christy

Jul 23, 2024

·

Stayed 1 night

Dining wasnt available.

2

Dihlon

Jun 1, 2025

·

Stayed 1 night

Trying to go to sleep and it sounded like a night club in our room. Complained to the front desk and we were informed there was a graduation party in their event center right above us. They told us there was nothing they could do about it, but that it would end at 11 pm. Also, we had to pay $11 per person for breakfast, when we booked the room, which was supposed to open at 7 am. They didn’t open until 7:30, which had us running late to our softball game. I will never stay at a Holiday Inn again.

Was this helpful?

AI-generated summary based on recent guest reviews

Month	Average price
January	$79
February	$83
March	$90
April	$100
May	$85
June	$119
July	$97
August	$83
September	$86
October	$83
November	$88
December	$76

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9 $89	10 $85	11 $107	12 $96
13 $85	14 $98	15 $98	16 $98	17 $102	18 $102	19 $115
20 $106	21 $93	22 $98	23 $97	24 $92	25 $94	26 $98
27 $93	28 $88	29 $90	30 $90

Su	Mo	Tu	We	Th	Fr	Sa
				1 $89	2 $98	3 $106
4 $94	5 $94	6 $94	7 $94	8 $84	9 $88	10 $104
11 $91	12 $88	13 $91	14 $93	15 $88	16 $91	17 $98
18 $91	19 $88	20 $91	21 $91	22 $84	23 $95	24 $89
25 $87	26 $91	27 $88	28 $92	29 $88	30 $88	31 $88

Select dates to see prices and availability

Monthly average prices

About this property

Location

Guest reviews

Fabulous

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Holiday Inn - NW Houston Beltway 8 by IHG

Have a question?

Considering this hotel for your Houston (and vicinity) trip?

Prices for upcoming dates