Comfort Inn & Suites Houston North - Spring

The good: nice lady at front desk, comfortable beds and good breakfast. The bad: only one lady working on Friday night and had to go find her to check in. Had to wait about 15min to check in as nobody at front desk at arrival,elevator broken and had to climb stairs with heart failure, husband couldn’t use treadmills because both broken, no washcloths, only 3 towels for four people, no bath mat, (no spare linens at front desk states cleaning lady only comes every 3 days)!trash in trashcan from previous person, no smoke detector in room. Just did not feel this was the quality that you expect from this chain of hotels.

No pool, no jacuzzi 😞😞😞😭

We booked this room for the fact it is supposed to have an indoor pool and hot tub neither were available the pool was completely empty . The room was basic at best the beds were not comfortable which was disappointing as i normally find comfort inn to have good beds amd nice rooms . The only thing i did think was up to par was the breakfast

7/19/2024 the following items were broken Elevator 3 weeks( HUGE fire code violation), facility dryer, internet, cable for 2 days hot tub, both exterior doors, breakfast juice machine, no towels in the pool, nor were there any dirty towels in the bin, pool was cloudy and looked green Never had housekeeping clean our room or replace towels, no hand soap or lotion in the room. Room looked like it was cleaned by a teenaged as if you look under anything there was trash, under chair cushion looked like a urine or blood stain with crumbs and trash about. Bathtub had mold around it and a couple broken tiles and fan had dust caked on it. Breakfast was inedible except the toast, fruit was rotten and eggs looked like they were powder and had been reheated from last week. It looked like it was about to be foreclosed on and the owners were trying to squeeze the last drop of money out of it. By far worst hotel I’ve stayed at. Management and Marriott should be ashamed. Would give 0 starts if I could.

The bed was fine, and there were more breakfast options than I've seen at comparable hotels recently. However, we were bummed the hot tub didn't seem to work properly (jets were very weak) and common areas of the hotel seemed worn. We also had an issue with our room, but the hotel quickly offered to let us change rooms. We did not have an issue with the second room.

Had to ask everyday for towels and they originally didn’t give us enough for 3 people and they didn’t have enough clean ones the last night. I also had to ask for toilet paper daily. The hallways smelled like mildew and the pool was “under maintenance” but looked like it hasn’t been in service for some time and that was not mentioned in the booking.

Arrived at 7pm for my prepaid stay. Clerk was sitting in the lobby with his kids and no evidence that he was an employee. Eventually checked me in. I go to the room. No towels. I try to call the desk. No answer. I go back down and inform him of missing towels. After rummaging around procures one. Makes a comment about "housekeeping.". Hopefully the towel is clean. I get up early to run. I specifically chose this hotel for its 24/7 fitness center. Both treadmills have handwritten signs reading "BROKEN" on looseleaf. I can provide pictures. So then I proceeded to inform staff of this. Outside. Smoking. Some woman there with him, presumably a significant other based om their actions. Obviously he can't fix the problem. Nor does he apologize. Taking my run outside at this point - 85 degrees and 72% humidity - the surrounding area is retail, auto body, and other hotels. Several homeless persons in front of various stores. Eventually paid for a day pass at planet fitness, showered and used my lone towel before checking out.

Stayed up here for an event. Specifically booked this location because of the indoor pool and jacuzzi. Unfortunately, the jacuzzi was broken and the pool is a bit rundown. Otherwise, the rest of our stay including the room, breakfast, and parking was fine. Also, the staff was very responsive to request and helpful.

I booked this hotel specifically for the indoor pool, it was closed. The front couldn't find towels when they were needed. The room floor was damp as well

The facility and amenities were great!! The location was a little funny with the way the gps had me get there each time. Everything in the room worked well, the pool and hot tub were working well, and breakfast was decent! I would recommend.

The room had not been cleaned, sheets were visibly dirty (crumbs and hair in both beds), and floor had not been vaccumed. The staff assisted me to change the sheets- but then in the morning (I had to leave very early for the airport) - I realized that there were no towels in the room. I feel like I should get my $$ back on this one. It was awful!

On arrival , the receptionist was not welcoming , it was as if doing a favor on us . The elevator did not work , we had to haul our luggage up the stairs . The hallways smelled horribly of weed , and even though the room was non smoking , it smelled of weed . There was a cockroach creeping on the wall , that I had to kill . I even took a picture and showed it to the receptionist , she did not even apologize for it . The towels were clean but looked like rags , so old and worn out . Only part that was ok was breakfast. I would never stay in this hotel. This Fairfield hotel was a disappointment.

Room was musky and outdated, very basic. Bed covers were stained.

Would not want to stay at this hotel again. Got into bed and there was a brown spot on the edge of the sheets so to improve this I feel like housekeeping needs to check sheets better. Also I had to kill a cockroach climbing on the wall. An exterminator would help with this issue. My biggest problem is I stayed 3 nights and had my tag hanging on door which I understood to mean that I do not wish to have anybody including housekeeping in my room. The first night we slept in till 11:00am and by that time housekeeping was all ready done. The next day we had to be out of the hotel for activities and upon return the room had been cleaned. I was not very happy this happened I wanted my privacy and thought the hanger on the door ment that. Then the next morning upon leaving the hotel my wife and I were leaving the hotel. Our son was asleep in the room and my wife and I were taking luggage on to the truck to get loaded to leave while our son was sleeping. My wife was coming back into hotel as I was sorting things in the truck and saw the housekeeper coming out of our room. The door tag was still on the door and our son was in the room sleeping. My wife asked her what the hell she was doing in our room and she apparently did not speak English. So with this being said. Take caution with HOUSEKEEPING if staying at this hotel.

Room had a horrible smell, sheets were moldy and dirty. Chicken bones and trash on the floor. We left immediately We were told that the manager would refund the next morning but when we went back in, they had no clue what we were talking about. deposit but basicall. T

This was the worst trip ever. We switched rooms twice. The first room was not clean. There was someone’s shaved hair all over the floor & toilet & pink stuff all over the tub & wall. The second room was worse. No sheets on the bed & look like they threw a party in the room. There was trash everywhere. It was late & we had kids with us so they let us look at a few rooms to see if they were clean. Oh I forgot to mention we drove all the was from Louisiana to this mess. I will not be booking there again.

Staff were amazing and friendly. Just the room was very dirty and i could notice mold on the bathroom wall

Every room stank of mold. Myself and family were staying at this hotel in three separate rooms. Mold/mildew smell never left the entire weekend. Breakfast was forgettable.

We were showed three different rooms, all of them had a smell of mildew or must and the bedding was terribly stained. We ended up leaving and staying else where.

The smell of the room wasn’t pleasant smell of mold and mildew

Floor rooms have a mildew smell. Leak some where and bathroom hot/cold water didn’t work properly. Honest like 3/10 stay

The refrigerator was not working neither was the heating. It was very cold at night.

Was very disappointed with this stay. Advised upon checkin that reserved room wasn't available and room was booked for 2 couples. Not couples have back issues and one of us had to settle with sleeping on the pull out sofa that is extremely uncomfortable. Hotel stay was booked over almost a month in advance. Breakfast didn't include waffles due to machine being broke and was very limited on what was provided. A/c did not keep room cool, even when set to 62, dead roach was found on window sill of a/c unit.

the bathroom tub is very dirty with black scum all around the wall edges plus. the tv is very old with limited options local tv only. the key to the room was going off line every time we tried to go back in the room and had to go down and get it reprogramed again very aggravating.

A dog was in a room close to us kept barking. The property stated on a sign when we came in no pets allowed. The windows needs to be redone because it sounded like the cars were driving in our room.

After entering the room, I found that the musty smell was too strong, and the towels were very dirty and looked like they had been used for several years. There was not even a chair to sit on in the room. The noise from the air conditioner was too loud and seriously affected the quality of sleep. In short, it was a failed experience.

Room seemed damp and had a musty smell

The bed was fine, and there were more breakfast options than I've seen at comparable hotels recently. However, we were bummed the hot tub didn't seem to work properly (jets were very weak) and common areas of the hotel seemed worn. We also had an issue with our room, but the hotel quickly offered to let us change rooms. We did not have an issue with the second room.

The staff was amazing. We had to switch rooms because the tv didn’t work and there wasn’t a lightbulb in the lamp. So we get to the other room. It felt a lot cleaner than the first one. The tv was antenna and I think the other room did not have one so that’s why it didn’t work. The AC was extremely loud and even when it was “off” it was loud. The staff are doing their best with a building and resources that really need updated.

The air conditioner wasnt cooling but luckily we had brought a fan and it was cool outside. There was an industrial fan in the hallway, so im assuming the HVAC system wasnt working well. The bathtub did not have a stopper. The water to the toilet was cut off. We turned it on when we realized it wouldnt flush. The plumbing inside the toilet tank was broke b/c it kept running. So instead of fixing the issue, someone just turned the water off.

The first room I received was occupied. The second had dirty bedding and a sofa that was not acceptable for sitting (stains) and there were not any clean towels. I received a key for a third room and we took. However bedding was not clean. We removed the bedding and ask for clean sheets since it was after 12 am and we had to leave at 5am. Staff was kind.

Hotel staff was extremely rude. The front desk Lady walked out on her shift. I was locked out of my room with kids for over three hours because the key did not work. this all happened from 12 to 3 A.M.. when I asked for extra towels, they only gave me two for four people. There were no pools towels to use There was no soap in the restrooms. Had to go downstairs to ask for toilet paper, and she rudely just tossed it at me.

The Hotel overall was Excellent. We look forward to stay again. However, a $100 deposit was required. When I checked out, the front desk clerk stated it would be refunded to the card used. However, when it had not yet been refunded, I called the Hotel Front Desk to follow up. They answered but put me on hold until the call disconnected. This happend 3 consecutive times. The succeeding 4th 5th 6th call were never answered

Took an hour to check in. We got in after midnight and the clerk couldn’t remember her login code.

Our stay was amazing Q was the best !! He made us feel so welcome and safe. His customer service was amazing I will definitely be staying here again when we return.. thank you Q for everything you truly made our stay memorable. It was so clean !!!

Service was good but hotel required an additional $100 deposit that I wasn't made aware of by Hotels.com. The beds were HARD my back aches and the hospitality didn't speak English so asking for additional pillows they didn't understand.

check in was hard because the staff was not around for check in or he was aware of room that were occupied or cleaned.We checked on three rooms and none were cleaned,finally got a room.Breakfast was ok but dont expect much, `

The staff was absolutely amazing they met my every needs. Will definitely stay again.

Exceptional staff and service.

Awesome front office staff… made our stay worth it.

Staff was awesome, room was a tad bit dirty. Other than that it was a great stay for the price, the area is a bit sketchy, but the awesome staff made the stay worth it, woke up late and was late to my checkout, but the cleaning lady and the front desk clerks were understanding and kind about it, I didnt feel rushed at all.

Bad sound insulation. Can hear cars on the freeway all night and very loud too.

close to my venue

We checked in about 10:00 p.m. There were people around the hotel that made us feel uncomfortable and even a guest who walked out with his pants sagging and underwear showing There was no security.

One of the best hotel in the area. very convenient location for everything we needed. Plus, the staff is very friendly and accommodating.

good location, good staff

This hotel was really great and we would stay there again for sure. It was in a prime area so there were tons of stores and restaurants near by. The staff was great. The only downfall was that pool/hot tub was out of service when we went to use it and that was the reason why we booked it specifically

Accommodations, Staff, Location, and Cleanliness. - No facial tissue in bath, breakfast choices, and missing bathtub.

Near airport. Convenient

Very walkable a staff was friendly.

Hotel looks nice form the outside but: No ashtray or smoker's pole outside - cigarettes buds end up on the ground Check out time : website states noon, was informed by reception that new policy was 11 am CC hold - reception said 30$, charge was 100....more than the room itself. Room was missing a label exhibiting room number - had to check the entire floor before proceeding by elimination Could not shower in the morning - faucet was leaking - almost no water was going to the shower head. Some lights ( in my room ) were not working, probably broken bulbs Breakfast was a joke - very minimalistic + there was a sign stating - no more than 2 items please. At least they were polite.

The water pressure in the shower sucked, the pool sucked and breakfast sucked. I will say the staff was nice and our room was decent.

Nice, clean, comfortable room. Breakfast was little to desire and yet a big reason i chose this location. So didn't eat.

All the staff was so amazing and welcoming. Wish they would have had the waffle maker working during breakfast but other than that the breakfast was delicious and lots of other options the sausage and eggs I had were very good and freshly made

We booked this room for the fact it is supposed to have an indoor pool and hot tub neither were available the pool was completely empty . The room was basic at best the beds were not comfortable which was disappointing as i normally find comfort inn to have good beds amd nice rooms . The only thing i did think was up to par was the breakfast

The bed was fine, and there were more breakfast options than I've seen at comparable hotels recently. However, we were bummed the hot tub didn't seem to work properly (jets were very weak) and common areas of the hotel seemed worn. We also had an issue with our room, but the hotel quickly offered to let us change rooms. We did not have an issue with the second room.

Always a pleasure to stay at this hotel. Friendly staff and awesome facility. Breakfast area was clean and even that it was busier than normal, the guy in charge was very attentive and quickly to respond keeping every station clean and stocked. He deserved an A+ rating.

Coffee wad great. AC was awesome, Towels were old and thread bare, morning breakfast was not good

Stayed up here for an event. Specifically booked this location because of the indoor pool and jacuzzi. Unfortunately, the jacuzzi was broken and the pool is a bit rundown. Otherwise, the rest of our stay including the room, breakfast, and parking was fine. Also, the staff was very responsive to request and helpful.

Made my reservation on line for a queen size bed. Made my way to hotel for room to be sold out. Was given a room with two beds that I didn’t need. We only had one wash cloth in our bathroom. My husband asked for another one at the front desk and was told they didn’t have any. The shower curtain was in bad condition. We also had to ask for toilet paper. No coffee in room. The little coffee maker was missing a piece to make coffee. The best thing about the breakfast was the toast and coffee. The bacon was in pieces, the sausage and eggs didn’t taste good at all. The juice machine wasn’t working. Also area has a lot of homeless pan handling in area.