Ashmore Inn and Suites Lubbock

Front desk staff was friendly and helpful, room was clean. Beyond that, not a comfortable stay. No smoke detector, broken locks, clogged bathtub drains, red stains on bathroom wallpaper, pool water and pool floor was too gross and chipped to use, weight room equipment was mostly broken or not fit for use.

Very run down hotel. Did not have hot tub as advertised and it was noisy and had stains throughout the room. The back door locks to access rooms was broken so safety was questionable as anyone could just walk in. We weren’t even given a key card holder or info on WiFi access when we checked in. The rating on here is very misleading. Best thing they had was decent breakfast and the cost per night. but otherwise I guess you get what you pay for…

This was a good place to stay a couple nights. Just unsatisfied that the pool was not heated. The water was very cold but the jacuzzi was inside. So kids using it as a swimming pool.

Hotel was in a safe area. Plenty of parking

Keycards never worked & opened the wrong doors all the time. Staff let people into rooms without checking ID. Furniture was stained & falling apart. Outside access doors were always unlocked. You could feel every spring in the mattress.

Hotel is ready for a major update. Room was clean but showed signs of wear. A/C was off when we went in room and room was hot. Room started to cool off and then got warm again. Staff responded promptly but said A/C compressor was going out so you can’t run it full blast. Hotel has no elevator- must walk your bags to 2nd floor. OK for one night but wouldn’t want to stay longer.

This hotel is 2 stories but has no elevator. The pool was green. The beds are hard and you feel the springs in the mattress. The ac was not on upon arrival and it was hot. Breakfast was from 6-9 only. And not much breakfast if you arrive at 8:30.

Don’t let the low price scare you. It’s older but very clean. The gym is super old, squeaky, barely working and we were told the pool was warm and it was not. Hot tub was sadly warm. Breakfast was mid but it’s quiet, clean and safe.

Furniture was in poor shape. The facility was undergoing some work. The parking was very dark and felt unsafe.

The AC worked well, the ice machine worked, and the shower water got nice and hot. The shower drained so slowly that the tub was ankle deep after just a 10 minute shower. The freezer part of the fridge was full of ice and could not be used. There’s no way that pool was heated. I had really looked forward to swimming. In six nights I was issued a total of seven keys. I was told sometimes the locks don’t work and they are 35 years old. I wouldn’t have minded as much, but my room was one of the furthest from the front desk. I would only consider staying here again if the price was right.

Did not appear to have been vacuumed or thoroughly cleaned. The sink had a bad leak which was obviously pre-known because the trashcan had water in the bottom of it and the liner placed over it. Very disappointed. Reported the sink issue!

Very dirty

Filthy. Spiderwebs in room

Absolutely filthy room.

I have no idea how this hotel could possibly get an 8.0. First the basic infrastructure of the hotel across the board we sub-satisfactory. Wall, floorboards, carpet, bathroom, bed, etc. all looked dingy and cheap. Everything felt like it needed to be upgraded and better maintained. Felt like a Motel 6. The the cleaning was terrible. I’m not picky, but one of the bed covers had hair all over it. The other one had jam on one side of it. My daughter wanted to leave the place because she was so creeped out by it. They were nice enough to change us to a room where the hotel Host said “that cleaning lady that does that floor is better“ she was not surprised at our report of the dirt in the corners and everywhere in the room we first got. Compared to any other experience I’ve had in a hotel rated 8.0 this felt like a shack compared to a mansion. Unfortunately, we paid in advance. From now on, I will try to never paint advance so that we can walk away if we need to. Of course the pictures make the place look so much better than it really is. Still I’m wondering if something shifty happened that they could get an 8.0. It makes absolutely no sense that people would give it that rating. The other hotels that were similar. We’re getting 5.0 ratings 4.0 ratings. It feels dubious.

There was pubic hair all over the bathroom, on the towels, toilet ect. The smoke/fire alarm was not even mounted in the location where it was supposed to be it was on the dresser or TV stand with no battery. The phone in the room 140 wasn't working the window was opened when i came back from taking my wife to work. I called about the

Property ouside was dirty, trash and empty beer bottles outside the back entrance which was not locked, anyone could just walk in. Parking lot was dark and not well lit it didn't feel safe. We had to put the key in the door about 10 times before it opened.The room STANK so bad! It had an old and musty smell, luckily we had air freshener. Bathroom had alot of hair on the floor and in the tub. Pulled back the sheets to check the bed and there was dark hair down by the foot of the bed on the white sheets clearly visible. We were in town for a wedding got back late exhausted if not we would have packed up and left. I chose this hotel based on reviews but NEVER AGAIN will I stay here and we visit and stay in Lubbock about 4-5 times a year.

The property is quiet and the carpet looks pretty new. I didnt smell any cigarette or marijuana smoke, that was great. Its definitely what you pay for. The restroom was dirty and had tiny dead bugs, hair, and dirt along the backside of the door. There was only one shower towel in the room. The bedding had burn holes and some stains, and the pillows had blood, which you could see through on the pillowcases. The sheets and pillowcases did seem like they were clean. It had a fridge in a microwave. The fridge had dog hair in it. There was a hypodermic needle in the parking lot. We didn't visit the pool so we don't know the condition of that. I had heard good things about the breakfast, but we went in and tried to grab some stuff and then just left and got breakfast somewhere else. The bread in the breadbox was stale. The egg patties and sausage patties were microwaved. The girl at the front counter was nice when checking us in and did apologize when she had to take a phone call to order her lunch from someone. The location of the the motel was convenient. There are restaurants and a walmart within walking distance. It was fine for what we needed it for, a cheap place to sleep. But I wouldn't stay there again.

The entrance and lobby if this hotel are much nicer than the rooms. The rooms are an adequate size but are old and not very clean. Upon arrival, I noticed mold on the bathroom tiles, hair in the bathroom sink and poop stains on the toilet seat. I ended up cleaning what I could as best as I could and we stayed one night. We won't be booking here again.

The room was very outdated with peeling wallpaper, stained pillowcases, stained carpet and broken/scratched furniture. The television did not work and the breakfast was disgusting (except for the waffles). The staff was very friendly but the accommodations were subpar.

This time around bed was very uncomfortable and mattresses need to be replaced. Was not able to get comfortable to get some rest on either bed. Mattresses had huge indentations on either said of both beds so made us toss and turn all night

The bed was comfortable. I liked having the small balcony my 6yr old got a huge kick out of it. He enjoyed the pool and even made a few friends while playing. The breakfast options were good and it helped having that option. The only issue was the WiFi never worked and the tv had a bad connection for just about every other station. Overall I would stay again as it was close to where I needed to be.

The room was more spacious than I expected and nicely accomidated our family of 6.

Hotel is ready for a major update. Room was clean but showed signs of wear. A/C was off when we went in room and room was hot. Room started to cool off and then got warm again. Staff responded promptly but said A/C compressor was going out so you can’t run it full blast. Hotel has no elevator- must walk your bags to 2nd floor. OK for one night but wouldn’t want to stay longer.

We have stayed here in the past and loved this hotel!! However we have heard they are selling so they are not taking care of the property. The first room the ac didn’t work well. The next visit in the annex, the couch was broken and the bed was most uncomfortable! Unfortunately this will be our last time to stay here. We will see who takes over.

The AC worked well, the ice machine worked, and the shower water got nice and hot. The shower drained so slowly that the tub was ankle deep after just a 10 minute shower. The freezer part of the fridge was full of ice and could not be used. There’s no way that pool was heated. I had really looked forward to swimming. In six nights I was issued a total of seven keys. I was told sometimes the locks don’t work and they are 35 years old. I wouldn’t have minded as much, but my room was one of the furthest from the front desk. I would only consider staying here again if the price was right.

Comfortable room. Good service.

The hotel was beginning to show its age. The rooms were a nice size. Could have used a better matress. The courtyard was pretty and the pool was clear. The room was clean and quiet.

Room was clean. A little outdated. A/C needs to be either replaced or maintenance done on it. Did not cool the room too well. Also, parking difficult.

Great location, but hotel needs updating, better housekeeping, better breakfast and better water pressure.

I have had great service at this hotel for the Last 5 Years but this time was not at its best. We had a three-day stay. We had issues with our door keys not working, the second day we came back to our room the beds sheets were still on the floor like they forgot to finish the room. The towels were somewhat shredded falling apart. My biggest issue was the breakfast time some of the items were cold there wasn't that much available you had the front desk worker doing the job then coming back over to the breakfast area to do more work.

The room I was assigned had not been vacuumed (chips, pretzels, dog food, and smaller crumbs throughout), the mattress was terribly stained, the walls were dirty, including what looked like blood on he bathroom wall by the toilet paper, the shower and tub had many long hairs on the wall and in the tub, and the phone was not even hooked up to call the front desk. The next day (I had gotten in late) I spoke to the man at the front desk (7/13 at 8 am) who stated he was the manager. He said he would get me a new room and call. I asked that, at a minimum, they vacuum the room I was in. He didn't call, have the room vacuumed or set up a new room for me. The woman who helped me in the afternoon immediately switched my room. The customer in front of me also was promised something by the same manager, who didn't follow through. Not following through, lack of ownership, and letting the issues fall to junior staff are my biggest complaints about my stay. I understand that vacuums break or staff aren't given the time or resources needed, but managers not managing is unacceptable. I will not stay at the Ashmore again.

My check in was pleasant however I learned the next morning that I was marked as a no show even though I checked in at 324.. the room I was originally placed in smelled horrible stale and of cigarette smoke. I requested to move. My second room was a bit better. But the cleaning was mediocre. The ac area is filthy never cleaned nor dusted. The desk was falling apart and none of the sockets on the lap work to charge items. The carpets were not that clean either. They felt sticky when walking on them it’s quite gross.

Took 4 times back and forth to get a magnetic key that worked. Pool was down. Stayed a week ago , asked for wake up call at 6 am. Got woke up at 3:30 am. Last night asked for call at 5:30. Got woke up at 2:30 am. Food for breakfast was cold. Should call health department. Very disappointing, won't go back.

The staff was very friendly and very nice.

Extremely friendly Staff! Plenty of restaurants in the area! Walking distance! Walmart location in walking distance as well!

It was ok. They had changed their computer system so my Expedia reservation “wasn’t showing up in their system” so it took 45 minutes to check in. I was pleased that they were able to honor my paid reservation. It is a very inexpensive “hotel” so all I can say is you get what you pay for. I wasn’t looking for luxury so I can’t fault them for their mediocre accommodations. It was clean and tolerable.

Friendly staff!!!

We arrived well past the 'normal' check-in time but Trent was amazing. Because they only have 2 floors, there's not an elevator. Trent searched until he found a room on the ground floor for me since I can't climb stairs. Any employee I saw during my stay was helpful and friendly. I love the spaciousness of the rooms and that the pool is in the middle of the hotel so it's very safe and secure.

The location was great. The staff was very friendly and helpful. We will definitely stay here again!

Our family has stayed at Ashmore Inn for several years. The location is very convenient to shopping, restaurants, and university events we attended. The property is located slightly further back from the access road than most hotels, which makes it feel more secluded and helps tremendously with road noise. The value for the money is excellent! The hot breakfast was very good. The staff was helpful and friendly. My only complaint is the condition of the mattress -- it was very hard, dipped, and uncomfortable, which interfered with sleep, even after a seven-hour drive. An upgrade in mattresses would make this wonderful hotel truly shine!

Minor cosmetic issues. Overall excellent for the price. Applebees, Outback Steakhouse and Cheddars within 200 yards of front door. Walmart Supercenter within quarter-mile.

Hotel was in a safe area. Plenty of parking

We were not sure what to expect because we got the room at such a great rate. We just needed a place to rest our heads on a long road trip. We were pleasently surpried The Ashmore was one of the nicer rooms we have stayed in for several years. The bed was comfy and the room nice-sized. The location was excellent; very close to dining and shopping with easy access to the freeway. Check-in was a breeze with a friendly staff. We will definitely stay here again when we come to Lubbock!

Driveway and sign are hidden by trees. However this is a gem of a place. The pool is hidden in a courtyard so only guests can see it, love that. It's just a lovely little oasis with privacy.

Extremely friendly Staff! Plenty of restaurants in the area! Walking distance! Walmart location in walking distance as well!

Quiet place and off the main road a bit.

Good price, Walmart was literally next door, very roomy for my family, only thing breakfast not to good and only hallways smelted weird

The property was nice, a good area

Rooms open to pool area, close to freeway without hearing freeway noise, close to lots of shopping. Good location for southwest Lubbock.

I did not care for the breakfast. The property does not tend to it. They did not have any juice items, just coffee and milk. Tables were dirty. Really, just a below average breakfast. cold patty, eggs and especially the potatoes. So if you are looking for a good breakfast, this is not the place.

Very run down hotel. Did not have hot tub as advertised and it was noisy and had stains throughout the room. The back door locks to access rooms was broken so safety was questionable as anyone could just walk in. We weren’t even given a key card holder or info on WiFi access when we checked in. The rating on here is very misleading. Best thing they had was decent breakfast and the cost per night. but otherwise I guess you get what you pay for…

The bed was comfortable. I liked having the small balcony my 6yr old got a huge kick out of it. He enjoyed the pool and even made a few friends while playing. The breakfast options were good and it helped having that option. The only issue was the WiFi never worked and the tv had a bad connection for just about every other station. Overall I would stay again as it was close to where I needed to be.

Clean, cheap…not a great breakfast

Not a bad stay. Good price. Nice staff. Good enough breakfast. No major issues. Not perfect, but good.

It was ok. They had changed their computer system so my Expedia reservation “wasn’t showing up in their system” so it took 45 minutes to check in. I was pleased that they were able to honor my paid reservation. It is a very inexpensive “hotel” so all I can say is you get what you pay for. I wasn’t looking for luxury so I can’t fault them for their mediocre accommodations. It was clean and tolerable.

Our overall experience was good. The rate was very reasonable, the room was clean and comfortable. I had read the reviews of the mediocre breakfast so we weren't expecting much, but it was the worst breakfast experience we have had in all our travels. The main issues were lack of milk/creamer for the coffee and cereal and the lack of food. There was one gallon of 2% milk in a small fridge that would not allow the door to shut because it was too small for the gallon jug. This milk was to be used for all of the cereal and the only "creamer" option for the coffee. When the gallon was empty the clerk told my husband "they used all that in an hour and a half?!" This was a Sunday morning at 8am with quite a few people in the breakfast area. The other thing I will say is that the tv in this room had a very inappropriate (profanity, nudity, sexual content, etc.) movie playing during the breakfast time. I alerted the clerk of this as there was small children in the room. It was at least 15 minutes before she picked up the remote to change the channel. Overall, the hotel was fine, I would just not plan on eating breakfast there!

Good rates. Good place to stay. Breakfast poor.

Great location, but hotel needs updating, better housekeeping, better breakfast and better water pressure.

We had a great experience at this hotel and the person in charge at the time was so accommodating and polite. Facility was clean and they had great breakfast options.