Name: Quality Inn & Suites Lubbock South
Address: 5828 I-27 S, Lubbock, Texas, United States of America, Lubbock, Texas, US
Price range: $46–$177 per night
Rating: 7.4

What guests think

At Quality Inn & Suites Lubbock South, travelers report a convenient location and fair prices, but reviews are mixed overall, reflecting both satisfactory stays and notable shortcomings in the experience.

Many guests cite easy access to I-27 and Loop 289 and quiet stays, with several mentioning comfortable beds. Common complaints include broken or failing amenities (AC, hot water, fridges, door locks), worn interiors, and pool or hot tub closures, plus towel shortages and occasional rudeness at the front desk. Overall, expect a budget stay with conveniences but variable upkeep and service.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Pool and hot tub are frequently reported closed or not working, with broken chairs and untidy areas noted. Other facilities show wear (ice machines/leaks), but parking is generally easy.

Related guest reviews

4

Joseph

Dec 14, 2024

·

Stayed 2 nights

This property was in very poor shape with a swimming pool and a hot tub, not working, nor did it smell like it had chlorine in it at all furniture in the gym or the pool area was torn up. There was no hot water after the first shower. I could name several. There was no signage with respect to when breakfast was going to be served. Thank you.

4

Corie

May 3, 2025

·

Stayed 1 night

The people were not very friendly. We booked because it had a pool. Our key didn’t work so they rekeyed ours. It still didn’t work and all they said was that we couldn’t use it. We told them that we got this hotel because of the working pool and didn't even apologize. We asked about getting a partial refund but they said no.

10

Kirby

Dec 10, 2024

·

Stayed 1 night

we stayed there for the pool and hot tub and the hot tub was not working.

8

Jennifer

Oct 20, 2024

·

Stayed 4 nights

Easy Parking, Quiet area especially for the Texas Tech & Baylor homecoming game being in town.

2

Heidi

Jun 16, 2025

·

Stayed 2 nights

Nasty mattress on pull out sofa was black no sheets so disgusting i check in four people and only gave us two towels when ask for me got told they had none to come back next day next day we ask again cause they came in our room and got towels gave us only two again didn’t throw trash or make beds and got told again no towels when i ask how do i only get two when i have four ppl on my reservation they she goes to back to give me one more towel and when my husband went back she was giving two towels to someone else horrible breakfast is gross looks like they don’t clean anything worse hotel we have ever stayed at pool had broken chairs everywhere in the pool area stair case had trash everywhere the smoking spot had empty beer everywhere

4

Ashleigh

Sep 1, 2024

·

Stayed 2 nights

The room itself was fine for a short stay. Some damage to the walls but good AC. The very thin walls made me happy I packed ear plugs. Breakfast had delayed oversight and I had to wait 40 minutes for the coffee to be refilled and it tasted watered down with little caffeine. Pool and hot tub not working. Maintenance was loudly hammering something in the restroom next to mine which limited how relaxing my bath was.

10

Gloria

Oct 31, 2023

·

Stayed 1 night

No pool and no hot tub but good breakfast.

4

Sierra

Jun 8, 2025

·

Stayed 1 night

The hotel was not the beast our room had an old smell to it! It was dirty! Our bathroom door was broken and could not close it all the way without it getting stuck. Went to take our kid to swim almost all the chairs were broken in there and the hot tub did not work! The patio that was attached to the pool outside was filthy full of beer cans! Our beds were okay woke up with a sore back! Definitely not be staying there again

8

Norma

Aug 28, 2024

·

Stayed 2 nights

The hotel is in an excellent location where one can get anywhere in the city fairly quickly. The decor is nice and reasonably up to date. Unfortunately, the ice machine that is located right around the corner from the elevator was leaking enough that the staff could not keep the floor dry. The fall hazard should have been a maintenance priority.

6

Gina

Jul 12, 2024

·

Stayed 2 nights

Outside not clean pool area drity

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Cleanliness

Cleanliness is inconsistent: multiple reviews cite stains on linens and furniture, dirty bathrooms and carpets, odors, and occasional bugs, while others report very clean rooms. Housekeeping often misses restocking and deep cleaning.

Related guest reviews

2

consuelo

Jun 23, 2024

·

Stayed 1 night

Bed covers were really dirty on both beds, blood stains, yellow stains, some dark brown stains and make up stains looks like they don't change it everyday really nasty, I always check the beds, so please people if you stay here please please check the blankets and sheets, I called the front desk and asked for clean blankets the lady told me that they didn't have any more till the next day, it was too late to go find another hotel and we were really tired, we slept with no blankets

8

G

Nov 11, 2025

·

Stayed 2 nights

Room was clean,smelt clean and all utilities worked.

2

Lisa

Mar 8, 2025

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Stayed 1 night

The room was disgusting the mattress has huge nasty brown stains and the pool water smelled nasty and had bugs floating in it. I didn’t even stay the night I just went to another hotel

4

JoAnna

Jun 1, 2025

·

Stayed 1 night

The blankets were ripped and stained. The fold out couch mattress was horribly stained. So nasty couldn't even use it. The blanket had blood stains. The hotel it's self otherwise is nice and affordable if they would just put more into the little things in the room that was easily fixable. Also the front desk customer is horrible. The ladies are rude and very uninviting. I always stay at comfort in or quality inn when traveling because they are affordable and always clean and great service. This one was a disappointment.

6

Claudio

Jun 4, 2025

·

Stayed 1 night

The hotel was nice but there were ants in our room.

2

Alfredo

Sep 22, 2024

·

Stayed 1 night

Absolutely horrible! Check in was fine front desk was fine. The room had dog hair all over the couch. Pulled the bedding back and pee stains all over the comforter, bugs all in the corner of room looks like it was never swept vacuumed, the remote had no back was taped up the phone was unplugged scotch tape all over the walls. Looked like blood splatters on the wall.called the front desk asked if they could come change the bedding was told no that it’s 11pm and no one could help.. she came n brought sheets that’s it. Found what looked like bed bug shells and a dead one. We left I was not going to let my kids stay. I wasn’t offered another room ether. Definitely want all or some of my money back since. I was unable to sleep in the room

10

Briana

Aug 15, 2025

·

Stayed 1 night

Very clean!!!!

4

Jesus

Sep 22, 2024

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Stayed 1 night

The floors were probably the worst. Our shower had hair from the previous people and the towels were not very clean. I used the restroom closer to the lobby and the toilet had a ring from someone that possibly threw up and hadn’t been cleaned for days.

4

Jessica

Aug 10, 2025

·

Stayed 1 night

This room did not meet the standards for the amount of money charged! It was very dirty and uncomfortable, the sink would spray out water and soak our clothes, and the shower was even worse, it would wet the whole floor. The front desk clerk was rude when I asked for extra towels. We literally were only given two towels, and I reserved the room for 4 people and she didn’t want to give us extra towels until the two were returned! That’s ridiculous! The lamp at the desk didn’t work!

2

Maksym

Mar 9, 2025

·

Stayed 4 nights

Terrible , very dirty place

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Rooms

Rooms vary: some are spacious with comfortable beds and effective AC, while others suffer from hard mattresses, thin walls or highway noise, and equipment failures (AC, fridges, locks, lighting). Decor feels dated in places.

Related guest reviews

8

Carol

May 14, 2024

·

Stayed 2 nights

How about this. Couldn't connect to the internet. Main floor ice machine out of order. Desk phone broken. Sink drain broken. Bathroom lights were very dim. Desk chair would not adjust. Iron board broken. Only 2 hangers. Only one hand towel. Couldn't find a local news channel. Carpet stains and couch stains. Very noisy people above us, 4 adults and 2 young children. We were in the hospitality business for 30 years. We would never put family's above a 2 guest room. Family go down stairs not upstairs above other quests. For $150.00 a night we should have had a much better room.

10

Q

Apr 7, 2023

·

Stayed 1 night

There is hiway noise and the room next door is noisy.

4

Katie

Jun 22, 2023

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Stayed 2 nights

At check in the guy working was so rude! He had no manners and didn’t even tell us where our room was. When I went to ask him he was sitting in the back on his phone ignoring us. Then when we went to check into our room the refrigerator was leaking water everywhere. There was only a couple towels and they never would bring anymore. Overall experience was not good! I definitely do not recommend!

2

Adam

Mar 14, 2025

·

Stayed 2 nights

My room had no AC! They came to place us on a new room that wasn't cleaned yet

6

Kwyndala

Oct 16, 2025

·

Stayed 1 night

The hotel was great, staff was helpful and friendly, the rooms were clean and nice. The only issue was that the beds were very hard and uncomfortable. We all woke up sore.

6

Jody

May 8, 2023

·

Stayed 2 nights

The walls are so thin you can hear EVERYTHING the person in the next room is doing!

2

Charles

Mar 14, 2023

·

Stayed 2 nights

First room, room 124, lock on door did not work, first we could not open the door then they worked on and then we could not lock the door. And the hair dryer did not work so my wife had to go to breakfast with wet hair. Second room 123 window would not be closed and it sounded like a wind tunnel. Third room 122 lamp switch did not work so it had to be plugged in and out of wall plug. Switch next to bed was upside-down and backwards. It also did not charge phones over night. The bath faucet was very hard to turn or adjust. This was the lowest quality Quality Inn we ever stayed at!

8

Eric

Jul 9, 2025

·

Stayed 1 night

Staff was nice, room was spacious, and close to united

8

Kevin

Aug 28, 2024

·

Stayed 2 nights

Got to the hotel around 9pm after a 5hr drive when I approached the front counter nobody was available until I yelled out “is anybody here” a young lady approached from the back (not sure what she was doing “sleeping “ ) got checked in rooms lobby area floors were dirty thought what is the room going to look like. Room was clean and comfortable would stay there again overall good value

4

William Casey

Aug 3, 2025

·

Stayed 3 nights

Room was too hot. AC didn’t cool off room hardly.

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Service

Service is inconsistent: many mention friendly, helpful staff, but repeated reports cite rude or unhelpful front-desk interactions, slow or absent responses, and refusals or shortages when requesting towels or room changes.

Related guest reviews

2

Lisa

Jul 24, 2024

·

Stayed 1 night

Horrible customer service, staff was not friendly! They don't acknowledge you or smile or make you feel welcomed! I will not stay there again!

4

Emerson l da

Mar 23, 2025

·

Stayed 1 night

The first thing that I didn’t like was the night shift young lady on front desk, her bad treatments. She doesn’t friendly, and never help me when I needed.

4

Corie

May 3, 2025

·

Stayed 1 night

The people were not very friendly. We booked because it had a pool. Our key didn’t work so they rekeyed ours. It still didn’t work and all they said was that we couldn’t use it. We told them that we got this hotel because of the working pool and didn't even apologize. We asked about getting a partial refund but they said no.

10

Yvelor

Jun 14, 2025

·

Stayed 2 nights

Staff was very helpful, pleasant stay

10

Ariel

Apr 1, 2025

·

Stayed 1 night

The staff is all amazing. Especially the day shift ladies!! Quickly accommodated me when I needed to check in fairly early. I had to pay the early check in fee. But so worth it. They worked with me daily when I needed to book another night. Very personable and down to earth. I managed a retail store for many years and by far this has been some of the best customer service I have experienced in a while. Clean, comfortable beds and spacious rooms. Breakfast is worth getting up for. Quiet and peaceful even the nights that they were fully booked. Lubbock is home but I travel for work now. I come home 1-2 times a month and I definitely found my new temporary home here when I do come back.

8

Ciara

Mar 3, 2025

·

Stayed 2 nights

Everything was great except the fact that when my husband got off work and asked for towels he was rudely and quickly told we don't have any. We forgot to ask for towels that morning and stayed for 3 days, but the night male front desk person could have been more accommodating. Other than that breakfast was great and other staff were very helpful.

8

Patricia

Mar 9, 2023

·

Stayed 1 night

Very friendly staff, service was great, room was perfect

10

Leigh

Oct 25, 2023

·

Stayed 2 nights

The stay was wonderful. We were greeted warmly by Zoey. Her kindness was genuine. The room was fine and clean. The bed was very comfortable. The carpet is a bit old and somewhat worn. I had a bit of trouble closing the room door from the hallway - the handle was loose. I reported it to the front desk and they took care of the issue. Breakfast choices were very nice and hot. Looking forward to our next stay here!

8

Eric

Jul 30, 2025

·

Stayed 1 night

Close to interstate and and front desk receptionist was extremely kind

4

Emerson l da

Mar 20, 2025

·

Stayed 1 night

Desk clerk (young lady) was not friendly at checkin and was not helpful. I got in my rom and I notice No towel at all in my room and I went to front desk to get it and she gave me just one shower towel. She said no face towel available and even she didn’t give me a second shower towel to use as face towel. She doesn’t care about the costumers. I think she doesn’t like work with people.

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Location

Convenient to I-27 and Loop 289, making it easy to get around, and several guests noted quiet stays. No significant downsides about the area were repeated.

Related guest reviews

10

Marcus

Jun 30, 2025

·

Stayed 1 night

Just off I-27 at Loop 289. Great stay after driving south from Taos.

10

Teresa

May 15, 2024

·

Stayed 1 night

Quiet, I felt safe, there weren’t many guests at this location, it looked very empty. It has an easy parking and the attendants were nice. The glass at the entrance wasn’t the cleanest, same with the glass windows where the pool is. A big flower pot will look nice by the entrance door. Overall is good, the entrance needs more cleaning attention.

10

KRISHNA

May 24, 2024

·

Stayed 1 night

At a peaceful location

10

Gary

Oct 13, 2025

·

Stayed 7 nights

It was convenient and clean

8

Jennifer

Oct 20, 2024

·

Stayed 4 nights

Easy Parking, Quiet area especially for the Texas Tech & Baylor homecoming game being in town.

10

Eric

Jul 6, 2025

·

Stayed 1 night

Close to interstate road

10

Alexandra

Feb 18, 2024

·

Stayed 2 nights

Really quiet and didn’t have any problems

8

Eric

Jul 30, 2025

·

Stayed 1 night

Close to interstate and and front desk receptionist was extremely kind

8

Norma

Aug 28, 2024

·

Stayed 2 nights

The hotel is in an excellent location where one can get anywhere in the city fairly quickly. The decor is nice and reasonably up to date. Unfortunately, the ice machine that is located right around the corner from the elevator was leaking enough that the staff could not keep the floor dry. The fall hazard should have been a maintenance priority.

10

Anthony

Oct 13, 2024

·

Stayed 1 night

Quick overnight stay. Clean and easy to get to.

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Dining

Breakfast feedback is mixed: several guests enjoyed a hot, varied, or good breakfast, while others found it limited or poorly executed (weak or cold coffee, watery gravy, broken juice machine) and occasional delays in replenishment.

Related guest reviews

8

Michael

Oct 27, 2025

·

Stayed 1 night

Ample parking, clean room and glad there was a shower in lieu of bathtub (senior citizen). The breakfast was disappointing (limited) and was sad there is not Senior Discount or AARP discount available.

10

Raul

Oct 19, 2024

·

Stayed 1 night

Clean, good breakfast

10

paul

Oct 5, 2023

·

Stayed 3 nights

I booked my stay prior to reading the reviews. I was a bit on edge not knowing what to expect or expecting the worst from what was posted in the reviews. We arrived late check-in. It was going to be a packed house with college football game in town. The room was clean and cozy. Woke up for to really good breakfast. The staff was awesome, friendly and very attentive. Overall we had a great stay no issues. Definitely cant believe everything thats in the bad reviews. Would definitely stay again.

2

Lisa

Nov 10, 2024

·

Stayed 2 nights

Place is really run down. Juice machine was broken for breakfast. They threw away our yeti. Asked for extra towels and they said they were out. Screaming kids in hallway.

10

Suzanne

Aug 14, 2024

·

Stayed 1 night

Very comfortable bed. We slept well and awoke refreshed. The room was clean, cool and relaxing . Excellent breakfast, we love waffles, and the eggs were cooked perfectly.

10

Gloria

Oct 31, 2023

·

Stayed 1 night

No pool and no hot tub but good breakfast.

10

Leigh

Oct 25, 2023

·

Stayed 2 nights

The stay was wonderful. We were greeted warmly by Zoey. Her kindness was genuine. The room was fine and clean. The bed was very comfortable. The carpet is a bit old and somewhat worn. I had a bit of trouble closing the room door from the hallway - the handle was loose. I reported it to the front desk and they took care of the issue. Breakfast choices were very nice and hot. Looking forward to our next stay here!

6

Donald

Oct 17, 2025

·

Stayed 1 night

Breakfast looked ok but coffee was weak snd only warm. No fan on bathroom so foggy mirrors. Hold in our bathroom room ceiling and we could hear music from room above us

2

Alicia

Aug 12, 2024

·

Stayed 1 night

Front desk was very slow and confused. Refrigerator in the room didn’t work. Ice maker on 2nd floor didn’t work. Breakfast was cold, no gravy and had to ask 2x for more. Then it was white water, thin and runny. Coffee was weak and cold.

8

Joshua

Mar 24, 2024

·

Stayed 1 night

Bed was more firm than I'd have liked it to be which led to some back pain, but over all served its purpose. Free breakfast was good. Staff was friendly. For the price, id stay there again. Pool and hot tub might be worth checking out next time too.

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AI-generated summary based on recent guest reviews

Month	Average price
February	$51
March	$47
April	$95
May	$81
June	$64
July	$67
August	$68
September	$63
October	$89
November	$70
December	$54

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17 $73	18 $131	19 $92
20 $47	21 $51	22 $51	23 $53	24 $73	25 $85	26
27 $69	28 $53	29 $52	30 $51

Su	Mo	Tu	We	Th	Fr	Sa
				1 $54	2 $76	3 $75
4 $46	5 $48	6 $50	7 $51	8 $63	9 $77	10 $120
11 $58	12 $51	13 $58	14 $59	15 $70	16 $177	17 $144
18 $69	19 $73	20 $77	21 $64	22 $80	23 $104	24 $105
25 $70	26 $68	27 $74	28 $73	29 $78	30 $78	31 $119

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Monthly average prices

About this property

Location

Room options

Standard Room, Multiple Beds (Lower Floor)

Room, 2 Queen Beds, Accessible

Standard Room, 2 Queen Beds

Suite, 1 King Bed

Suite, 1 King Bed, Accessible

Guest reviews

Good

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Quality Inn & Suites Lubbock South

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Prices for upcoming dates